WIXLIB

EAP and Work-Life ServicesIntegrated TelehealthProgram Access All Covered Employees and FamilyMembers Eligible, Regardless of Locationor Relationship 24/7, 365 Days-a-year Dedicated Toll-FreeLine, Always Live Answer Website, Mobile App, IM, Text, Chat, Emailand Video Chat Access to ServicesLegal and Financial Services Unlimited Phone Consultation for AnyFinancial Issue Unlimited In-Office or Phone Consultationfor Any Legal Issue, 25% Discount forServices Beyond Initial Consultation Online Legal and Financial ResourceCenter Including Document PreparationWork-Life Benefitsand ResourcesAssessment and ReferralServices Unlimited Telephonic Assessment andReferral Face-to-Face Diagnostic and ShortTerm Problem Resolution Sessions (SeeProgram Options) Global Network of 52,000 LicensedProviders 24/7 Access to Clinicians for UrgentMatters Unlimited Phone Assessment and Referralfor Any Work-Life Need Unlimited Child, Elder, and Pet CareReferrals and Resources Unlimited Education, Personal Services,and Health and Wellness Referrals andResources Unlimited Veteran Resources and SupportIncluding Veteran Resource Website Online Resources and Tools for 100 Work-Life TopicsRS-2511 (07/2016)

Program Implementationand Support Services Unlimited Virtual OrientationsUnlimited Management ConsultationsDedicated Account Management TeamFormal Management ReferralsQuarterly and Annual Utilization ReportsTraining and Webinars Unlimited Employee and ManagementVirtual Training and Webinars Unlimited On-Demand Training Materials Onsite Training Available at DiscountedFeeWeb ServicesPromotional Materials Print and Electronic Promotional Materials Multilingual Materials Available Ongoing Mobile, Digital and Social MediaCommunications: Videos, Social@ACIPlatforms, myACI App Single Sign-On (SSO) InteractiveEmployee Website Telehealth Platform Work-Life and Wellness Interactive OnlineResource Veteran Resource Website Mobile Apps and Social@ACI PlatformsCritical Incident Responseand Support Unlimited Crisis Consultation Onsite Critical Incident Stress Debriefings(CISD) Crisis Prevention and Threat AssessmentServices DOT Compliance ResourcesAdditional Questions?Contact ACI Specialty Benefits toll-free at855-RSL-HELP(855-775-4357)rsli@acieap.comRS-2511 (07/2016)

Program OptionsProgram Enhancements in GreenStandard:TelephonicEnhanced:3 Face-to-FacePremium:5 Face-to-FaceProgram Access and EligibilityEligibilityCovered Employees, Family Members, Domestic Partners,Life Partners, FiancéesAll Family Members Eligible, Regardless of Location or RelationshipDedicated Toll-FreeLine24 Hours-a-Day, 7 Days-a-Week, 365 Days-a-Year Phone AccessAlways Live AnswerTDD Services for the Hearing ImpairedSupport Available in 180 LanguagesOnline and MobileAccessRequest and Access Services via Website, Mobile App,IM, Text, Chat, Email, and Video ChatAssessment and Referral ServicesProvider NetworkEAP Sessions1Nationwide Network of 40,000 ProvidersInternational EAP ServicesCurrent State Certification/Licensure and5 Years of EAP Experience RequiredTelephonic DiagnosticAssessment Unlimited TelephonicShort-Term ProblemResolution SessionsFace-to-FaceFace-to-FaceDiagnostic Assessment Diagnostic Assessment 2 Face-to-Face or4 Face-to-Face orUnlimited Telephonic Unlimited TelephonicShort-Term ProblemShort-Term ProblemResolution SessionsResolution Sessions1Limited to 3 sessions per 6 months for CA employeesRS-2511 (07/2016)

Standard:TelephonicEnhanced:3 Face-to-FacePremium:5 Face-to-FaceClinical ReferralServicesUnlimited Telephonic Assessment and ReferralCoordinated with Existing Health Benefit PlanCommunity-Based Resource ReferralsSupport GroupsClinical EmergencyServices24/7 Access to Clinicians for Urgent MattersWork-Life Benefits and ResourcesFinancial ServicesInitial AssessmentInitial Phone Consultation for Unlimited Number of Issues at No Cost30-Day Financial Coaching and 90-Day Financial Wellness Action PlanUnlimited Referrals to CPAs, CFPs, and Credit Counselors andResources Including Credit Counseling, Debt Management, Retirement,Lease/Purchase Issues, College Funding, Financial Planning and TaxPreparation Online Resources and Forms AvailableLegal ServicesInitial AssessmentInitial 60-Minute In-Office or Phone Consultationfor Unlimited Number of Issues at No Cost25% Discount for Services Beyond Initial ConsultationUnlimited Referrals and Resources Including Document Preparation,Civil/Consumer/Criminal Issues, Domestic/Family Disputes, Real Estate,Landlord/Tenant, Motor Vehicle, Immigration and Estate PlanningOnline Resources and Forms AvailableWork-Life ReferralServicesUnlimited Telephonic Assessment and Referralfor Any Work-Life NeedChild CareUnlimited Referrals and Resources Including Day Care,Babysitting, Emergency Care and Adoption AssistanceElder CareUnlimited Elder Care Referrals and Resources IncludingHome Health, Day Care, Respite Care and Companionship ProgramsPet CareUnlimited Pet Care Referrals and Resources IncludingPet-Sitting, Veterinary Clinics, Training and Pet-ProofingRS-2511 (07/2016)

Standard:TelephonicEnhanced:3 Face-to-FacePremium:5 Face-to-FaceEducationUnlimited Educational Referrals and Resources IncludingCareer Coaching, Finding Schools/Programs and Financial AidPersonal ServicesUnlimited Personal Services Referrals and Resources IncludingHome Services, Moving, Car Repair, Travel and EntertainmentHealth and WellnessUnlimited Health and Wellness Referrals and Resources IncludingEmotional Support, Stress Management, Lifecycle Events,Nutrition and FitnessOnline ResourcesSingle Sign-On (SSO) Interactive Employee WebsiteLegal and Financial Resource Center IncludingInteractive Document PreparationResources and Tools for 100 Work-Life Topics IncludingChild Care, Elder Care, Pet Care, Education, Personal Services,Health and Wellness, Disaster PreparednessProgram Implementation and Support ServicesAccount ManagementDedicated Account Management TeamOrientationsUnlimited Virtual OrientationsOnsite Orientation Available at Discounted FeeManagementConsultationsUnlimited Telephonic for Any Workplace Challenge Including CorporateReorganization, Return-to-Work, Workplace Violence PreventionFormal ManagementReferralsUtilization ReportsTelephonic IncludedTelephonic andFace-to-FaceIncludedTelephonic andFace-to-FaceIncludedQuarterly AggregateUtilization ReportsQuarterly AggregateUtilization ReportsAnnual StatisticalUtilization ReportsQuarterly AggregateUtilization ReportsAnnual StatisticalUtilization ReportsQuality AssuranceCourtesy Follow-Up and Satisfaction Survey Delivered48 Hours After All Initial ContactsTranslation ServicesMultilingual Interpretation Services AvailableRS-2511 (07/2016)

Promotional MaterialsDigital, Mobileand Social MediaMarketingStandard:TelephonicEnhanced:3 Face-to-FacePremium:5 Face-to-FaceElectronic MaterialsFlyers, Brochures,Payroll Stuffers,Posters, Etc.OngoingCommunicationsMultilingual andSpanish MaterialsAvailableSample Policy andProceduresElectronic MaterialsFlyers, Brochures,Payroll Stuffers,Posters, Etc.OngoingCommunicationsMultilingual andSpanish MaterialsAvailableSample Policy andProceduresElectronic MaterialsFlyers, Brochures,Payroll Stuffers,Posters, Etc.OngoingCommunicationsMultilingual andSpanish MaterialsAvailableSample Policy andProceduresOrientation andOrientation andOrientation andWork-Life Videos onWork-Life Videos onWork-Life Videos onYouTubeYouTubeYouTubemyACI AppmyACI AppmyACI AppSocial@ACI PlatformsSocial@ACI Platforms Social@ACI PlatformsMonthly E-NewslettersMonthly E-Newsletters Monthly E-NewslettersAvailableCritical Incident Response and SupportCritical IncidentResponse ServicesUnlimited Telephonic ConsultationImmediate Social Media OutreachOnsite Critical IncidentStress Debriefings(CISD)Available atDiscounted FeeTravel Fees IncludedAvailable atDiscounted FeeTravel Fees Included1 Per Year IncludedAdditional Available atDiscounted FeeTravel Fees IncludedDOT ComplianceResourcesAvailable atDiscounted FeeAvailable atDiscounted FeeSubstance AbuseTrainings, Programsand ResourcesRS-2511 (07/2016)

Standard:TelephonicEnhanced:3 Face-to-FacePremium:5 Face-to-FaceTraining and WebinarsTrainingsUnlimited Virtual Training and Webinars IncludedOnsite Available at Discounted FeeManagement TrainingUnlimited VirtualOnsite Available at Discounted FeeQuarterly Management Training Series Webinars IncludedTraining Topics40 Training Topics on Managing People,Managing Stress,and Managing LifeOn-Demand TrainingUnlimited Just-Do-It Training Materials IncludedPopular Trainings Available on ACI’s YouTube ChannelWeb ServicesProgram AccessDedicated Employee Landing PageSingle Sign-On (SSO) Available through WellVia PlatformWebsite ResourcesInteractive Website (myACIonline)Work-Life and Wellness Interactive Online ResourceMobile Apps andSocial MediamyACI App AvailableSocial@ACI Platforms: Facebook, Twitter, Google ,LinkedIn, YouTubeVeteran ConnectionVeteran Resources andSupportVeteran Resource Website (Veteran Connection)Clinicians Specialized in PTSD and Military IssuesTargeted Outreach MaterialsInformational Videos on YouTubeRS-2511 (07/2016)

Telehealth ServicesProvided by WellVia Solutions 30 per Telehealth Consultation Paid by the Member 24/7, 365 Days-a-year Access to Nationwide Network ofBoard-Certified, State-Licensed Physicians Primary Care Physicians, Pediatricians, Internists andUrgent Care PhysiciansStandard:TelephonicEnhanced:3 Face-to-FacePremium:5 Face-to-FaceIntegrated TelehealthCore ProductCapabilityEnd-to-end healthcare solution allows patients to be taken care offrom initial contact through to a definitive resolution. No third-partyinvolvement. Plan administrators enjoy concierge level service,with dedicated account management.Health NetworkAvailabilityBoard certified state licensed physicians are credentialed by eMDutilizing NCQA standards and monitored on a monthly basis. Primarycare, pediatricians, and urgent care physicians available 24/7/365nationwide and in Puerto Rico.TechnologyProprietary software allows for both client and member admin portalaccess. Enrollment implementation process is automated. Real-timecomprehensive client reporting allows administrators to pull upaccounts at anytime and monitor patient population activity. Patientconsultations are audio recorded, stored, and available for retrieval.Secure, embedded email functionality ensures continuity of care.All processes are HIPAA compliant and allow for sharing of medicalinformation with patient approval.Call Center andPatient SupportQualified, medically credentialed consultants staff our verticallyintegrated in-house patient care center—there is no third partyoutsourcing. Licensed medical professionals are 100% bilingual.Consultations can be conducted as soon as possible or schedule anappointment. Average wait time for immediate consultations with aphysician is 9 minutes after initial contact. Quality of patient and adminexperience is surveyed as part of our protocol to ensure a favorableexperience is being consistently delivered. PCP Identification andReferral allows for the sharing of patient information among primarycare physician and other care givers, subject to patient approval.EAP services are provided by ACI Specialty Benefits, under agreement with Reliance StandardLife Insurance Company. Where applicable, telehealth services are provided by WellVia Solutions.Reliance Standard Life Insurance Company is licensed in all states (except New York), the Districtof Columbia, Puerto Rico, the U.S. Virgin Islands and Guam. In New York, insurance products andservices are provided through First Reliance Standard Life Insurance Company, Home Office:New York, NY. Product availability and features may vary by state.Powered byRS-2511 (07/2016)

EAP services are provided by ACI Specialty Benefits, under agreement with Reliance Standard Life Insurance Company. Where applicable, telehealth services are provided by WellVia Solutions. Reliance Standard Life Insurance Company is licensed in all states (except New York), the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam.