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EMPLOYEE ASSISTANCEPROGRAM (EAP)

Employee Assistance Program (EAP)2CONTENTSEMPLOYEE ASSISTANCE PROGRAM (EAP) . 3A TOOL FOR QUALITY OF LIFE: EAP HELPS YOU DEAL WITH PERSONAL ANDFAMILY CHALLENGES . 4HOW THE EMPLOYEE ASSISTANCE PROGRAM (EAP) WORKS IN BRIEF . 4Automatic Coverage . 4Cost . 4EAP Claims . 4IMPORTANT RULES AND ADMINISTRATIVE INFORMATION . 5When Coverage Begins . 5Leaves of Absence . 5When Coverage Ends . 5General and Administrative Information . 5Plan Administrator . 5Your ERISA Rights . 5HOW THE EMPLOYEE ASSISTANCE PROGRAM (EAP) WORKS . 6How Can the EAP Help Me? . 6How and When Do I Call the EAP? . 6What Happens When I Call the EAP? . 6Help in Finding Community Resources . 6Confidentiality with Voluntary Use of the EAP . 7Mandatory EAP Referrals for Fitness for Duty Assessments . 7Work-related Concerns . 8WHO TO CALL ABOUT YOUR EAP BENEFITS OR FOR ASSISTANCE. 8To SPD Chapter List and SearchTo EAP Table of Contents

Employee Assistance Program (EAP)3EMPLOYEE ASSISTANCE PROGRAM (EAP)The Big PictureAn Overview of the Employee Assistance ProgramEffective Jan. 1, 2021THE EAP HELPS YOU WITHPERSONAL AND EMOTIONALISSUES INCLUDING:1 Work-related problems Depression and anxiety Alcohol and chemicalYou or a family memberis experiencing lifechallenges.You or a family membercalls the BNSF EAPtoll-free at 800-383-2327.2dependency problems Marital, family andrelationship difficulties Pregnancy, fertility,adoption and surrogacysupport Parenting Recovery assistancefollowing a traumatic event3A caring, licensedprofessional will assessyour or the familymember’s needs at nocost to you.Additional services,referrals and support willbe provided as needed.4 Crisis interventionTo SPD Chapter List and SearchTo EAP Table of Contents

Employee Assistance Program (EAP)4A TOOL FOR QUALITY OF LIFE: EAP HELPS YOU DEAL WITHPERSONAL AND FAMILY CHALLENGESEveryone likes to feel they can handle their ownproblems. Unfortunately, some problems aretougher than others. That’s when it helps to havethe BNSF Employee Assistance Program (EAP)to fall back on. BNSF knows there is more tolife than good physical health – your mentalhealth matters, too.The BNSF EAP connects you and your family toprofessional assistance with the challenges andproblems of daily life. There is no cost to youfor this service.You or an eligible dependent may call the EAP’stoll-free telephone number 24 hours a day, sevendays a week. A professional counselor will helpyou or your family member deal with anyimmediate problem or concern. The counselorwill assess the caller’s needs and quicklyprovide a referral to appropriate, professionalresources for further assistance for dealing withissues such as those shown under How Can theEAP Help Me? in this chapter.Links: Click on blue italic items to linkdirectly the section or chapter indicated.Previous view: Return to your previouspage by right clicking and selecting the“previous view” option.To add the handy “previous view” button toyour toolbar, open your Adobe Reader toolsand select Page Navigation, then PreviousView.HOW THE EMPLOYEE ASSISTANCE PROGRAM (EAP) WORKSIN BRIEFAutomatic CoverageThe company provides coverage for you, as aBNSF employee, and your eligible dependentsautomatically. No enrollment is required. You oryour eligible dependents simply call an EAPcounselor when you need help.multiple modalities including texting, video,chat, phone and face to face sessions. If an EAPcounselor refers you to another professional foradditional services, you are responsible for thoseexpenses. Certain expenses may be covered byyour BNSF-sponsored medical benefits.CostBNSF pays the entire cost of the EAP. You paynothing for initial assessment, referral by anEAP counselor, and up to five (5) no costsessions per issue, per year for short-termproblem resolution by a national network ofEAP consultants. Sessions can be acrossEAP ClaimsThere are no claims to file with the EAP.However, if an EAP counselor refers you to ahealth care professional, such as a psychiatrist orpsychologist, you may be able to file a claim forexpenses of that professional through yourmedical benefits coverage.To SPD Chapter List and SearchTo EAP Table of Contents

Employee Assistance Program (EAP)5IMPORTANT RULES AND ADMINISTRATIVE INFORMATIONWhen Coverage BeginsCoverage under the EAP begins when you firstare eligible for benefits at BNSF. Refer to thechapter of this SPD titled Who Is Eligible andHow to Enroll for specific information.Leaves of AbsenceIf you take certain leaves of absence, such as amilitary leave or a leave under the Family andMedical Leave Act (FMLA), you may be able tocontinue EAP coverage for a period of time.You can find details under Continuation ofCoverage During Leaves in the chapter of thisSPD titled When Coverage Ends.When Coverage EndsCoverage usually ends for a dependent when heor she is no longer eligible and for you whenyour employment with BNSF ends. If you or acovered dependent loses coverage under thesecircumstances or because of any other eventeligible under COBRA*, you may choose tocontinue coverage. Please see the chapter of thisSPD titled When Coverage Ends for moreinformation.General and Administrative InformationThis SPD contains detailed information,including your privacy rights, which may assistyou in using the program. Refer to the chaptersof this SPD titled General Information AboutYour Rights to Benefits and AdministrativeInformation for details.Plan AdministratorThe Plan Administrator for the BNSF EmployeeAssistance Program is the Vice President andChief Human Resources Officer of BNSFRailway Company.Your ERISA RightsA federal law, ERISA, gives you importantrights under the Program. Those rights aredescribed in the chapter of this SPD titled YourRights Under ERISA.** Consolidated Omnibus Budget Reconciliation Act of1985, as amended. For more information on yourTo SPD Chapter List and SearchCOBRA rights, see the chapter of this SPD titledContinuing Health Care Coverage Under COBRA.To EAP Table of Contents

Employee Assistance Program (EAP)6HOW THE EMPLOYEE ASSISTANCE PROGRAM (EAP) WORKSHow Can theEAP Help Me?No matter what your situation, the EAP can help you with a confidential andprofessional assessment of personal and emotional issues such as: Work-related problems; Depression and anxiety; Alcohol and chemical dependency problems; Marital, family and relationship difficulties; Parenting; Recovery assistance following a traumatic event; Crisis intervention; Pregnancy, fertility, adoption and surrogacy support; and Any other personal issues you simply need help working through.The EAP can also help you with the following Work/Life services: Child care and elder care locator; Access to financial and legal consultation through vendor partner; and Online resources.If your telephone assessment and counseling do not resolve your problem, you willbe referred to the appropriate professional for more help.How andWhen Do I Callthe EAP?The licensed professional EAP managers can be reached 24 hours a day, sevendays a week at 800-383-2327.You or any dependent eligible for BNSF medical benefits may call the EAP.What HappensWhen I Callthe EAP?You will talk with a professional counselor when you call the EAP. The counselorwill help identify your specific needs and plan an appropriate course of action.Depending on the problem, no further counseling may be needed, or the counselormay refer you to another professional, such as a psychiatrist, psychologist orattorney, for more in-depth assistance.Help inFindingCommunityResourcesOne of the EAP’s key functions is to help you identify community resources toaddress your needs. For example, you may use the EAP to help locate care for anelderly or disabled relative, or day care for your children. The EAP can assist you infinding emergency help and safe shelter in cases of spouse or child abuse. Stress,single parenting issues, marital and relationship problems, and work-related issuesare just a few of the other situations in which the EAP can help locate communityresources to assist you.To SPD Chapter List and SearchTo EAP Table of Contents

Employee Assistance Program (EAP)7Remember, there is no cost to use the EAP’s initial counseling and referral services.However, if your EAP counselor refers you to another qualified professional, you areresponsible for paying for the services of that professional. Certain services may becovered by your medical benefits.MavenSupport forStarting aFamilyThe EAP also includes access to Maven for one-on-one virtual support for startinga family. As a BNSF employee, your membership is covered, which means thatboth you and your partner can use Maven for support from doctors and otherexperts in pregnancy, adoption, fertility, surrogacy, lactation and more, until yourchild is six months old. This is provided at no cost to you, 24 hours a day, sevendays a week, through mavenclinic.com/join/bnsf or the Maven smartphone app.Employees also have access to ship breast milk home when you are traveling aspart of your job duties for BNSF. The milk shipping benefit is available until yourchild’s second birthday.Confidentialitywith VoluntaryUse of theEAPWhen you call the EAP voluntarily, you are guaranteed confidentiality, unlessdisclosure is required by law. As a matter of professional ethics, the EAP is staffed by licensed professionalscommitted to confidentiality. No one will reveal any information obtained duringany contact with the EAP without your permission, unless required by law. TheEAP may be required legally to release specific information when your safety orthe safety of someone else is seriously threatened. All written records of your contact with the EAP are held by a secured thirdparty. These records do not become part of your personnel file. EAP managers do not name individuals using the EAP, nor do they share detailsof your case unless you receive a mandatory referral to the EAP to establish yourfitness for duty (described below). Periodic statistical reports of overall EAPusage are generated using data from the secured third-party software provider.Using EAP services will not affect your future employment or career advancement atBNSF in any way.MandatoryEAP Referralsfor Fitness forDutyAssessmentsThe EAP also provides the BNSF Medical & Environmental Health Department(MEH) assistance in assessing an employee’s fitness for duty when behavioral healthand/or chemical dependency issues are involved or when required by law. Employeesmay be required to cooperate with the EAP to establish their ability to return to workor remain on the job and perform their duties safely. In such cases, the employeewould be asked to sign a release that allows the EAP to communicate limitedinformation to MEH personnel about his or her fitness for duty. The EAP reviews information from the employee’s care provider and makesa recommendation to MEH managers regarding the employee’s fitness for duty.Information an employee provides is confidential unless the EAP is required bylaw to release it or the employee signs a release.To SPD Chapter List and SearchTo EAP Table of Contents