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Presenters and Topics(In Order of Appearance)Wednesday, August 17, 2022 from 1:00-2:15 pmEric ConleyExecutive Vice President, Froedtert HealthPresident, Froedtert HospitalSession 1 “Preparing to Be a Hospital President”Eric L. Conley was appointed president of FroedtertHospital and executive vice president of FroedtertHealth on July 1, 2020. He is responsible for theoverall functions of the hospital; leading the executionof performance with respect to strategic priorities andplans in the areas of service, quality, staffdevelopment, growth and finance; coordinatingoperational performance among system entities; andoversight of ambulatory services in partnership withthe Medical College of Wisconsin.Eric joined the health system in July 2018 as seniorvice president and chief operating officer. In additionto Eric’s leadership responsibilities, he has diverseboard experience in non-profit organizations includingAmerican Board of Orthopaedic Surgery, United Wayof Greater Milwaukee & Waukesha County, AmericanHeart Association Milwaukee, Vivent Health, and TheLeverage Network serving in roles as board chair, aswell as committee chair and appointments forexecutive compensation, finance, strategic planning,and mergers and acquisitions. He is also a member ofthe National Association of Health Service Executives(NAHSE).Wednesday, August 17, 2020 from 2:30-4:00 pmDoug Penrod, RN, CTCCSession 2 “An Overview of Kidney and PancreasTransplantation”Doug has worked in many roles at the NorthwesternMedicine Organ Transplant Center in Chicago, Illinoisincluding Transplant Outreach Liaison and SeniorTransplant Nurse Coordinator and brings a wealth ofknowledge about kidney and pancreastransplantation. His professional memberships includethe United Network for Organ Sharing (UNOS),National Kidney Foundation of Illinois, Illinois Councilof Nephrology Nurses and Technicians, AmericanNephrology Nurses Association, Chicago TransplantEthics Consortium, Organ Transplant Support Group,and American Kidney Fund.Doug is also the recipient of the Burl Osborne HumanitarianAward presented by the International Federation forArtificial Organs and the American Society for ArtificialInternal Organs, the Dr. Martin Luther King, Jr. HumanitarianAward presented by Northwestern Memorial Hospital, andthe American Kidney Hero Award presented by theAmerican Kidney Fund.Learning Objectives:1. Discuss the Kidney/Pancreas Transplant Program atNorthwestern.2. Describe how the new allocation process has increasedtransplants in Illinois.3. State three reasons Living Donor is the preferredmethod of kidney transplant over a deceased donor.Thursday, August 18. 2022 from 8:00-9:00 amLee-Ellen Dunaway Hall, BA, AOS, CHUCSession 3 “The Ethics of Informed Consent in the TuskegeeExperiment”Lee-Ellen Dunaway Hall, BS, CST, CHUC is in her 43rd year asa healthcare professional with Centra Health in Lynchburg,Virginia. Currently, Lee is the supervisor of the hospitalstaffing, scheduling and timekeeping department, where,with the help of a dedicated staff, she is making greatchanges that will benefit her staff, hospital personnel andmost importantly, patients. She has served on the VirginiaCommonwealth State Assembly of Surgical Technologists asa treasurer and board member. Her degree in surgicaltechnology led her to certification in the field and a six-yearteaching career which included teaching courses in medicallaw and ethics. She is a certified health unit coordinator,which is where her heart will always be. Education andpromoting certification are top goals for Lee! She serves onthe NAHUC publication committee and is the author ofseveral articles published in The Coordinator. She is mostproud of being a long time NAHUC member and hopes tocontinue far into the future!Learning Objectives:1. Definition and history of informed consent.2. Specifics of the Tuskegee Experiment.3. Lessons learned from the Tuskegee Experiment.

Thursday, August 18, 2022 from 9:15-10:15 amAmy Disharoon, MPH, CPHQSession 4 “The Importance of Teamwork andCommunication in Infection Prevention and Control –Resources from Project Firstline and TeamSTEPPS”Amy Disharoon is a Performance Improvement Coach atthe American Hospital Association, and has beenworking on leading national health care implementationprograms for the past nine years. She has experienceworking on projects focused on teamwork andcommunication, patient safety, and infectionprevention. Amy received her Master’s in Public Healthat the University of Illinois at Chicago and her Bachelor’sin psychology at Virginia Commonwealth University.Learning Objectives:1. Provide an overview of Project Firstline resources2. Explain the importance of teamwork andcommunication in infection prevention andcontrol3. Discuss 2 teamwork and communicationstrategies (CUS and Closed Loop Communication)Thursday, August 18, 2022 from 10:30-11:30 amPaul H. Rockey, MD, MPHSession 5 “From Ward Clerks to Health UnitCoordinators: A Half Century of Reflections”Dr. Rockey retired in 2020 as a senior scholar at theAccreditation Council for Graduate Medical Education.Paul joined the ACGME in 2012 after directing thedivision of graduate medical education at the AMA fornearly a decade. After his 1970 University of Chicago MDdegree and internship at Harborview Medical Center inSeattle, he served two years as a solo physician on theRocky Boy Indian reservation in Montana. He returnedto Seattle and the University of Washington for internalmedicine residency, a master’s degree in public healthand launched an academic career combining patientcare, teaching, research, and administration (asresidency program director, group practice president,hospital chief medical officer and assistant dean). Heserved as an associate dean at the University ofMassachusetts and Southern Illinois University and isnow a professor emeritus of internal medicine andmedical humanities at SIU.Paul was on the Alumni Board of the University ofChicago and is a past president of the Alumni Council forU of C’s School of Medicine and Division of BiologicalSciences. He recently chaired the Illinois State MedicalSociety Council on Education and Health Workforce.Rockey retired from the Army National Guard, as a Lt.Col., after 25 years of service. He continues tocollaborate with colleagues on issues of physicianwellbeing and conducts research on health workforceand policies essential to medical education.Paul was a marathon runner, downhill skier, figureskater and weekend golfer. He now swims daily to stayfit so he can keep up with the lives of his three childrenand eight grandchildren.Learning Objectives:1. “Directors” need “Coordinators”.2. Coordinators are “Hot Hubs”.3. Lateral and Vertical Job Motility.Thursday, August 18, 2022 from 1:00-4:00 pmSession 6 “NAHUC T.E.D. Talks – Thinkers, Educators,and DoersPoster Presentations and T.E.D. Talks are designed toallow health unit coordinators to share their recentinnovations, advances, and discoveries related to theirprofession or a topic of their expertise. Presentationsmay address any area of health unit coordinating such asorder management, coordination of health unit,equipment, and technical procedures,communication/customer service and professionaldevelopment.Christopher Anderson“Data Breach: An Awareness”Mary Bailey“The Health Unit Coordinator’s First Year - FromInterview to Anniversary”Kevalyn Corley Tiggett“Health Unit Coordinators Stronger in Numbers”Tracy Tutson“Implementation of a Cost Saving Strategy for BloodGlucose Strips”

Friday, August 19, 2022 from 8:00-09:00 amAishling Dalton Kelly and Hakeem BelloSession 7 “Implicit Bias”Aishling Dalton Kelly, the owner and CEO of AishlingCompanion Home Care for 10 years and the currentowner and operator of Aishling Care Academy, dedicatesher life's work to caring for seniors, most especiallythose with forms of Dementia. Aishling is currentlyserving as an Advisory Board Member for the IllinoisDepartment of Public Health and is the creator of a 9hour continuing education course titled, "Dementia Hasa Face and a Name." Aishling is focused on the qualityof caregivers entering the health care arena and ispassionate in the fields of training and public speaking.Hakeem Bello is the Director of Business Developmentat Oasis Hospice & Palliative Care (Oasis) in Mokena, IL.He and his wife, Sade are owners of Oasis Hospice. Sadeis the Agency Administrator. Hakeem is passionate anddedicated to providing excellent customer service. He isa dynamic speaker who shares his passion for hospiceacross Chicago and the suburbs. Hakeem holds a degreein Accounting/Business & Finance and enjoysphotography and the creativity involved in it.Learning Objectives:1. Define Implicit Bias.2. Understand where bias comes from.3. Recognize Implicit Bias in healthcare.Friday, August 19, 2022 from 9:15-10:15 amJerry Kaelin, MA, MDiv, BCCSession 8 “Spiritual Care Chaplains & Clinical PastoralEducation Students: Collaborating with Health UnitCoordinators – Who Are the Hub of Every HospitalUnit”Jerry Kaelin has served at Loyola University MedicalCenter for 28 years as a staff chaplain and an ACPECertified Educator. Jerry loves driving Lakeshore Driveand gawking at the skyscrapers in his beat-upconvertible. When away from city lights, he pulls out his8" telescope and ponders the universe. He is married toLoyola-trained physician to whom he proposedmarriage on their navigation dive for scuba certificationin 1995. In 2016, he fulfilled his wedding vow to his wife,Fran, and brought her Cubs a World Series trophy. Looksnow like we will have to wait another 100 years Learning Objectives:1. What is spiritual care in general?2. How chaplains can be helpful to the unit medicaland administrative staff?3. How we can mutually enhance care of patients,families and staff.4. Chaplains' increased role in colleague care.Friday, August 18, 2022 from 10:30-11:30 amStacey HaasSession 9 “Patient Experience”Stacey is a Customer Experience Specialist who hasworked at Froedtert Health in Milwaukee, Wisconsin for23 years in various positions. She lives in Waukesha,Wisconsin with her husband of almost 20 years. She has3 adult kids and 4 grandkids. Her hobbies are camping,reading, hunting, and viewing sunrises and sunsets. Shestates she is blessed! She began her career by creatingfirst impressions and developing relationships over thephone and in person with our customers at the frontdesks or in call centers. She moved into informal andformal leadership for ten years. For the last four years,she has turned her focused attention to understandingall of the fine details that impact the patient experience.Learning Objectives:1. Discuss the Health Unit Coordinator impact on thepatient experience and what some fine details cando to make or break it.

Friday, August 19, 2020 from 12:45-1:45 pmDonald A. Balasa, JD, MBASession 10 “How Trends in Federal and State Law areImpacting Telehealth and Remote Delivery of HealthCare”Donald A. Balasa has served as Chief Executive Officerand Legal Counsel of the American Association ofMedical Assistants (AAMA) since 1990. His primaryresponsibilities include protecting the legal scope ofpractice of medical assistant by monitoring proposedlegislation and regulations on the state and federallevels, providing written and oral testimony/comments,and proposing revied language for bills and rules.His areas of legal specialization include non-for-profitgovernance, professional credentialing and regulation,and antitrust principles applicable to certifying andaccrediting bodies. He has written and spoken about theprofessional less-regulation movement andaccommodations for test takers required by theAmericans with Disabilities Act (ADA).Mr. Balasa received both his baccalaureate and lawdegrees from Northwestern University, and his Masterof Business Administration in economics from theUniversity of Chicago.Mr. Balasa has taught courses in constitutional law,comparative government, and association managementat the DePaul University Graduate School of Businessand Trinity International University.Learning Objectives:1. Identify the new federal programs that havefacilitated telehealth and the remote delivery ofhealth care, and the roles of assistive personnel inthese programs.2. Explain the American Medical Association's "scopecreep" initiative and the professions that aretargeted most intensively by the AMA's advocacyefforts.Discuss the amendments to state laws that permit alliedhealth professionals to work under less restrictivesupervision requirements, and how the "GreatResignation" in the health care workforce is resulting inoutpatient professionals working in inpatient settings,and inpatient professionals working in outpatientsettings.Friday, August 19, 2020 from 2:00-3:00 pmSandy Ayres, BA, CHUCPatty Rice, BA, CHUCLinda Winslow, BA, CHUCSession 11 “Let Your Legacy S.O.A.R.”Seasoned NAHUC members and certified health unitcoordinators, Linda, Sandy and Patty, will lead thisinteractive workshop designed to inspire you to beintentional about shaping your professional legacy.Learn how past NAHUC leaders encouraged others toStep out of their comfort zone. Hear how the professionand professional association provides an Opportunity togrow. Receive the tools to Act with Accountability andcreate your own professional mission statement.Develop an action plan to Rise to the occasion.

NAHUC 2022 Conference Registration FormComplete the Following FieldsName:Email:Mobile Phone:Mailing Address:Job Title:NAHUC Member#: 1st-time Attendee? (Yes)Employer:Include Institutional Provider # if applicableCheck all attending:Wednesday, August 171:00-PM-2:15 PMSession 12:30 PM-4:00 PMSession 24:30 PM-6:00 PMMixer (offsite- add’l charge, nocontact hours)Thursday, August 188:00 AM-9:00 AM9:15 AM-10:15 AM10:30 AM–11:30 AM11:45 AM-12:45 PM1:00 PM-4:00 PMSession 3Session 4Session 5Lunch & Annual BusinessMeeting (no contact hoursawarded)Session 6Friday, August 198:00 AM-9:00 AM9:15 AM-10:15 AM10:30 AM-11:30 AM12:45 PM-1:45 PM2:00 PM-3:00 PM3:00 PM-3:30 PMSession 7Session 8Session 9Session 10Session 11Closing CeremonyRegistration Fee Discounts For 3-Day Attendance Deduct 5.00 if paying by check or money order. NAHUC Member discount already calculated in feestructure below. Call the NAHUC office at 815-633-4351or visit www.nahuc.org to join NAHUC now. Institutional Providers (IP) receive deferred registrationfor one attendee from IP. Students receive a 50% discount with proof ofenrollment in a health unit coordinator program. Group Discount: Send Your Team and Save!For every 4 registrations, deduct 100.00 off the total grouppayment.Group Discount Eligibility1. All registrations must be submitted at same timetogether.2. One single payment must be made for a group at timeregistrations are submitted.3. Conference attendees must be registered at theconference hotel under the NAHUC group code.Exception will be made for local attendees not utilizinghotel lodging.4. Cannot be combined with IP, speaker or studentdiscount.FeesConference registration fee includes Thursday’s & Friday’sbreakfasts and Thursday’s lunch. It does not include transportationor lodging or other meals or activities.Check All Attending and Add for Total Wednesday Evening Mixer at Tapville 39 Full 3-day Conference for non-membersBefore 7/1 335.00, After 7/1 410.00 Full 3-day Conference for NAHUC membersBefore 7/1 275.00 After 7/1 350.00 Weds Only 100.00 non, 75.00 members Thurs Only 180.00 non, 155.00 members Fri Only 155.00 non, 130.00 members Thursday Lunch for guest or plus 1 35.00-Deduct 5 if paying by check or money order-Deduct 100 if paying for a group of 4 Total Amount Due USD Method of paymentCheck or Money order payable to NAHUCCharge my VISA MasterCard Discover AmExCard #:CVV# Exp. Date: /Refund Policy: 100% if requested by June 1, 202250% if requested after June 1, but before July 1.Name on card:No refunds after July 1, 2022.Visit the shopping page on the NAHUC website to pay byAll refund requests must be made in writing and postmarked withdate stipulation above. Registration is transferabledebit or with credit card.to another registrant for the 2022 annual conference only.http://www.nahuc.org/#/shop/4565487010Please contact the NAHUC office at 815-633-4351 oroffice@nahuc.org with any questions.Mail to NAHUC, PO Box 1898, Rockford, IL 61110 or fax 815-633-4438 or email office@nahuc.orgAll registrations must be mailed, faxed or emailed prior to July 31, 2022.Those registering after July 31 must register in person on-site.Registration for conference is not processed or confirmed until payment is received in full.

10:30 AM-11:30 PM Education Session 5 11:45 AM-12:45 PM Lunch and Annual Business Meeting (no ceu's awarded) 1:00 PM-4:00 PM Education Session 6 Friday, August 19 Ongoing Healthy H.U.C. 7:30 AM-8:00 AM Breakfast 8:00 AM-9:00 AM Education Session 7 9:15 AM-10:15 AM Education Session 8 10:30 AM-11:30 AM Education Session 9