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Team AssistantCandidate BriefJuly 2022 Reference TA08/22

About usThe Nuffield Trust is an independent health charity. We aim to improve the quality ofhealth care and health policy in the UK by providing evidence-based research and policyanalysis and informing and generating debate.VisionWe want to help achieve a high-quality health and social care system that improves thehealth and care of people in the UK.We set out to do this by: improving the evidence base that leads to better care by undertaking rigorousapplied research and policy analysis using our independence to provide expert commentary, analysis and scrutiny ofpolicy and practice bringing together policy-makers, practitioners and others to develop solutions to thechallenges facing the health and social care system.We will be grounded in the practical implications of policy-making, working closely withNHS staff and policy-makers to identify solutions. Above all, we aim to be a trusted andrespected voice at a time of unprecedented challenge to the NHS and social care system.ValuesIn everything we do, we strive to be: Independent and free from vested interests. Rigorous, robust and evidence-based in the work we undertake. Relevant, supportive but also challenging when we need to be. Open and engaging with all those we come into contact with. An organisation that makes a difference to the quality of policy-making and practicein the UK.Current work programmeWe have three core types of activity: Public policy work – analysis and commentary on major issues affecting healthand social care. Health care delivery – in particular, research into and analysis/evaluation of newmodels of care and the workforce and other supporting infrastructure required todeliver them.Candidate Brief / www.nuffieldtrust.org.ukPage 2 of 9

System working – including the performance of the health and social care system,trends in quality and identifying emerging trends.Our work programme focuses on a number of key topic areas – all of which are crucial tothe long-term sustainability of the system: NHS and social care reform. Quality of care. The NHS workforce. New models of health care delivery. Older people and complex care. Children and young people.These areas are outlined in more detail in the Our Priorities section of the Trust’s ities).Our current projects are varied in nature but include important work on: resuming NHSand social care services after Covid-19; evaluations of volunteer-led interventions anduse of technology in healthcare; research into prisoner health; research into the health ofchildren and young people; analysis of primary care policy development; learning frominternational approaches to social care; and tracking how the quality of health and socialcare are changing over time.Our work programme is constantly evolving to keep pace with the changing policyenvironment, and our assessment of where our skills and knowledge could make a realdifference to policy and the lives of patients, the public and those who deliver health andcare services. Throughout the Covid-19 pandemic our communications team has playeda crucial role in promoting our expertise on how health and social care services havebeen affected, including through media opportunities, online events, digital content andpublic affairs activities.Our organisationThe Nuffield Trust has 50 employees and an annual income of around 4 milliongenerated from our endowment and externally funded work. The organisation has threedirectorates that work closely and collaboratively to support the work of the NuffieldTrust.Our website (www.nuffieldtrust.org.uk) contains details of the range and depth of ourresearch, policy and commentary work.Candidate Brief / www.nuffieldtrust.org.ukPage 3 of 9

Job DescriptionPurposeThe Team Assistant is based in the operations team and is responsible for providingadministrative support across the three core teams within the Nuffield Trust. Most of yoursupport will be for the communications and operations teams. You will also be expected towork with others, including other administrators, across the Trust.You will have experience of working as a PA or team administrator and you will haveexcellent communication and interpersonal skills. You must be able to manage conflictingpriorities, work under pressure, and meet tight deadlines. It is essential that you have goodattention to detail and a willingness to solve problems with minimal support. You will beflexible, hardworking and have a confident yet friendly personality.Main responsibilitiesYour responsibilities will include: Provide administrative support to:o the operations and communications teams, through assisting with record keeping,filing, the organisation of team away days, meetings and other eventso the events team, through assisting with building and managing delegate lists,venue booking, sending invitations, and maintaining records for both online andin-person eventso the HR Manager, through assisting with recruitment, induction, record keepingand other relevant HR processeso the Finance Manager, through assisting with routine financial functions such asprocessing invoices and expense claims for Directors and Deputy Directors Manage email inboxes and calendars for relevant organisation accounts and a limitedamount of diary management of Directors and Deputy Directors Answer incoming telephone calls and direct them to relevant individuals Answer the remote door entry system and manage visitors and suppliers Distribute incoming mail and arrange couriers as required Support internal meetings through identifying dates, booking and setting up meetingrooms, arranging video conferencing, and catering (where required) for both onlineand in-person meetings Manage contacts and create audience reports using Salesforce, our CustomerRelationship Management (CRM) database Set up, maintain and develop electronic filing systems Proofread and check documents as requiredCandidate Brief / www.nuffieldtrust.org.ukPage 4 of 9

Provide support to the Executive Assistants and Resources Manager in busy periodsand periods of absence Support organisation-wide work relating to health and wellbeing, and health andsafety as required.Contribute to the Trust’s values: Uphold the ethos of the Nuffield Trust, demonstrating a commitment to our principlesof objectivity and equal opportunities Understand and apply the principles of information governance and abide by NuffieldTrust policies Undertake any other duties which may reasonably be required in furtherance of theobjectives of the Trust.Candidate Brief / www.nuffieldtrust.org.ukPage 5 of 9

Person SpecificationEssential experience Evidence of experience in a similar role, with a proven ability to work effectively with a widerange of peopleExperience of working calmly under pressure and to tight deadlinesEvidence of some exposure to electronic diary/calendar managementExperience using Microsoft Office, including Excel, to manage projectsSkills and abilities Self-motivated, with the ability to work without close supervision, and manage own timeeffectivelyExcellent organisational skills, with the ability to plan ahead, and prioritise multiple taskseffectively in order to meet deadlinesAble to communicate information and ideas clearly and simply, with a variety of people, bothverbally and in writingExcellent social skills, with the ability to build good working relationships with people at alllevels of seniorityGood attention to detail, with the ability to identity and fix errors within workLooks for opportunities to improve the way things are doneGood level of general numeracyStrong professional integrity, with a clear understanding of the importance of maintainingconfidentialityStrong team player, with a flexible, proactive and positive approach to workA commitment to diversity and equality in working relationships and practiceStrong IT skills and familiarity with business software such as Microsoft Office or customerrelationship management software such as SalesforceA strong commitment to learning and developing in order to improve performanceAll staff are required to work within Nuffield Trust’s policies, ensuring these are carried outin relation to the job, e.g., Confidentiality, Data Protection and Equal Opportunities &Diversity.All staff may be asked to undertake other duties and responsibilities appropriate to theirlevel, as determined by their Line Manager, on an occasional basis.This Job Description reflects the requirements of the post at the time of writing. The needsand circumstances may change over time and therefore the Job Description may need tobe reviewed in the light of any such changes which may occur.Candidate Brief / www.nuffieldtrust.org.ukPage 6 of 9

Health and SafetyEmployees of the Trust are required to be aware of, and observe fully, the employee dutiesunder the Health and Safety at Work Act and to observe all Nuffield Trust policies related tohealth and safety and risk management.Data ProtectionYour attention is drawn to the confidential nature of this post. Disclosures of confidentialinformation or disclosures of any data of a personal nature can result in prosecution for anoffence under Data Protection Legislation or an action for civil damages under the sameLegislation in addition to any disciplinary action taken by the Trust, which might includedismissal.Diversity, Equity and InclusionThe Nuffield Trust is committed to ensuring equality for its employees and job applicants and willvalue and respect their diversity. We recognise that everyone has a contribution to make and wewill aim to ensure that all staff, Trustees, volunteers, organisations and individuals with whom wehave contact will be treated fairly and in an unbiased way. The Nuffield Trust is committed toactively promoting equality and diversity and will work to address unfair treatment, discriminationand prejudice where found within the workplace and in its work. We will work within the currentlegislative framework to promote best practice.To ensure the continued development of equality and diversity, all applicants are asked toprovide information about how they identify themselves as part of the application process. Youare not obliged to answer the questions, however, the more information you supply, the moreeffective our monitoring will be. If you choose not to answer any or all of the questions, it will notaffect your application. Any information you do supply is kept strictly confidential and will be usedsolely for monitoring purposes. The selection panel will not see this information.BenefitsThe Trust offers a competitive benefits package including a defined contribution pension scheme(with 14% employer contribution), death in service insurance and an Employee AssistanceProgramme. Eligible employees also have access to a number of other benefits includinginterest-free travel loans and enhanced maternity, paternity and parental leave pay. We operatea hybrid working policy which allows a mix of office and remote working.Candidate Brief / www.nuffieldtrust.org.ukPage 7 of 9