Bancassurance Risk Management Solutions

Transcription

Bancassurance RiskManagement SolutionsOctober 2020Internal

Topics for Discussion01About Coronation Insurance3-702Managing Insurance Perils in aChallenging Nigerian Environment8-1103Our Offerings12-2004Our Partnership21-23

About Coronation InsuranceInternal

Evolution of Coronation Insurance1 Incorporated over 60 years ago as West Africa Provincial Insurance Company (WAPIC)2 The Company operates as a life underwriter in Nigeria – Coronation Life Assurance Limited; and a non-life underwriter – CoronationInsurance PLC and in Ghana – Wapic Insurance (Ghana) Limited3 Coronation Capital holds a significant private equity investment in the business4 Aigboje Aig-Imoukhuede retired as the Chairman of the Board of Directors in April 2020 and is succeeded by Mutiu Sunmonu forCoronation Insurance PLC; Bode Osunkoya for Coronation Life Assurance Limited; and Frank Beecham for Wapic Insurance (Ghana)Limited5 Led by three (3) CEOs – Y. Adekoya (Non-life); A. Koko (Life); and A. Arowojolu (Ghana). The three (3) companies share a centraloperations and technology platform6 Coronation Capital in collaboration with McKinsey & Company developed a five (5) year transformation strategy which is beingimplemented by the Coronation Insurance Board and Management7 Coronation Insurance PLC is one of Nigeria’s most capitalised underwriters – N24 billion, which exceeds the N18 billion required for lifeand non-life licenses8 Coronation enjoys the support of global risk consultants – Cardano Netherlands and is rated BBB by Agusto & Co.9 The Company has recently entered into a Bancassurance Partnership with Access Bank PLC on a referral basis4InternalCoronation Insurance Private & Confidential

What Sets Us Apart?Coronation Insurance is licensed to provide life underwriting products in Nigeria. We also provide non-life underwriting products in Nigeriaand Ghana. Over the last half century, Coronation Insurance has established itself as a leading risk underwriter with the following:Technology and CustomerExperienceBest-of-Breed Talent Accomplished Board of Directors WapX – Robust TechnologyPlatform Coronation Academy Bancassurance Partnership withAccess Bank PLC Training & exposure to bestpractices Digital Operations Technology support from Trium &Coronation GPS Customised solutions forCorporates Value chain solutions forcorporatesGovernance and RiskManagement Qualified management team Rated BBB by Agusto & Co. Risk Management support fromCardano Netherlands Top five most capitalised underwritersin Nigeria World class partners includingCardano, Mckinsey, EY andDeloitte 98% claims paid within 48 hoursInternalSustainable Business Practices Our state-of-art Green Building(Environmentally Responsible andResource Efficient) COVID-19 response Working with Regulators & PolicyMakers to transform the InsuranceSector Working with the Civil Service toimprove conditions of employment,mortgages amongst others One of first companies to meetregulatory minimum at every termCoronation Insurance Private & Confidential5

Board of DirectorsMutiu Sunmonu Chairman, CoronationInsurance PLC Former Managing Director ofThe Shell PetroleumDevelopment Company(SPDC)ChairmenNon Executive DirectorsBababode OsunkoyaFrank W. Beecham Chairman, Coronation LifeAssurance Ltd Senior Partner, Abax-OOSAProfessionals Chairman, Wapic InsuranceGhana Chairman, Access BankGhana Ex President of the GhanaBar Association. Ifeyinwa Osime (LLB, LLM, BL, ML)Partner, McPherson Legal Practitioners Ifeyinwa Osime (LLB, LLM, BL, ML)Partner, McPherson Legal Practitioners Olusegun Ogbonnewo (BA (Ed), MPA,MBA) Bababode Osunkoya (BSc, FCA, ACTI, Cert. Forensic)Senior Partner, Abax-OOSA Professionals Adamu Atta (BA, MA) Dolapo Ogundimu (B.Sc)Former MD, Access Bank Ghana PLC Chizoba Ufoeze (BSc, MSc, MBA) Adamu Atta (BA, MA)Chairman & CEO Matad Group Abena Amoah (B.Sc)Deputy Managing Director, Ghana StockExchange Chizoba Ufoeze (BSc, MSc, MBA) Barnabas Olise (BSc, FCA)MD / CEO, Enterprise Value Matrix Olusegun Ogbonnewo (BA (Ed), MPA, MBA) Titilayo Osuntoki (BSc, MBA)Former Executive Director, Access Bank Omosalewa Fajobi (BL, LLB, LLM) Barnabas Olise (BSc, FCA)MD/CEO, Enterprise Value Matrix6Internal

Other Members of the Management TeamManaging DirectorsManagement TeamAdeyinka AdekoyaAdewale Koko Managing Director, CoronationInsurance PLCAdedayo Arowojolu Managing Director, CoronationLife Assurance Limited Managing Director, WapicInsurance, Ghana Peter Ehimhen (BSc, MSc, MBA, ACIIN, MIRM) Mary Agha (BL, LLB, LLM) Abayomi Ogunshola (ACIIN) Executive Director Company Secretary / Legal Adviser Head, Technical Operations Seyon Thomas (BSc , MSc) Head, Enterprise Management Chidinma Asuni ( BSc, MBA)Head, Customer Solutions, Digital and Technology Thaddaeus Akingbile (BSc Computer Science,Oracle, Database 10g) Seth Sorgah (B.Sc Marketing, MBA) Head, Corporate Sales Muyiwa Oke (B. Eng) Enock Narh (BSc, ACCA) Chief Compliance Officer Chief Finance Officer Nelson Madu (B.Eng, MSc) Sunny Ogbemudia (BSc, FCA, MBA) Stephen Ameyaw (BSc, MSc) Head, Information Technology & Operations Chief Internal Auditor Head, information Technology Peggy Onwu (BSc, MBA) Head, Corporate Sales7Internal

Managing Insurance Perils in aChallenging NigerianEnvironmentInternal

Insurance Perils In the Nigerian Risk EnvironmentS/NInternalPerilsPossible CausesInadequate Infrastructure, Crime, Faulty Wiring, Smoking, Cooking Equipment, Negligence, PowerFluctuationNegligence, Evolution of Heat, Large Influx of Energy.Poverty, Unemployment, Poor Living Conditions, Weak Governance, Conflicts between ethnicgroups, religion.Poor regulation, Mechanical Defects, Weather Problems, Pilot Error, Political Factors, WeakEnforcementBad Roads, Forged Licenses, Lack of Skill, Risk Taking Behaviors.1Fire or Vandalism8Theft9Falling objects10Accidental discharge or overflowof water or steamNegligence, Piracy, Poor Housekeeping, Human Factors.11Sudden and accidental tearing,cracking, burning, or bulgingNegligence, Poor Housekeeping, Human Factors, Power Fluctuation12Sudden and accidental damagedue to short circuitingInadequate Infrastructure, Crime, Faulty Wiring, Smoking, Cooking Equipment, Negligence, PowerFluctuation13Pandemic & Disease OutbreakPolitical Factors, Negligence, Human Factors.14Digital & Intellectual PropertyCrime, Poverty, Political Factors, Unemployment, Poor Policing, Weak Enforcement15FloodPoor drainage, lackCoronationof vegetation,heavyrains, broken dams.Insurance Private& ConfidentialInadequate Infrastructure, Crime, Faulty Wiring, Smoking, Cooking Equipment, Negligence.Poverty, Unemployment, Poor Living Conditions, Weak Governance, Conflicts between ethnicgroups, religion.Poverty, Unemployment, Poor Living Conditions, Weak Governance, Conflicts between ethnicgroups, religion, Poor Policing, Weak EnforcementPoor Housekeeping, Human Factors, Inadequate Inspection, Repair and Maintenance, FailedFixtures and Fittings.9

Causes of Loss – InsightsAt Coronation Insurance, we demonstrate our expertise by providing insights into the top five (5) causes of loss processed over the lastthree years:2,5712,194PerilsCauses of LossVehicle AccidentBad Roads, Forged Licenses, Lack of Skill,Risk Taking Behaviors.Sudden andAccidental DamagePower Fluctuation, Negligence, Explosion,Poor Housekeeping, Human Factors.Fire1,000891Sudden andAccidental Damagein Engineering752351166Motor128General equate Infrastructure, Crime, FaultyWiring, Smoking, Cooking Equipment,Negligence.Power Fluctuation, Negligence, Fire,Explosion, Poor Housekeeping, HumanFactors.Accidental DischargeNegligence, Piracy, Poor Housekeeping,or overflow of waterHuman Factorsin seaMarine2019With this context, a proper evaluation of business assets is done and Insurance Solutions proffered.InternalCoronation Insurance Private & Confidential10

Protecting Your Assets from Risks and Associated HazardsCoronation Insurance serves you by protecting your assets from these perilsYour PeopleYour Goods-in-Transit & InventoryRiots, Usage of Vehicles and Aircrafts,Falling Objects, PandemicTheft, Fire Outbreak, Riots,Vandalism, Usage of Vehicles andAircraftsYour Intellectual PropertyYour MachinerySudden and Accidental Tearing,Cracking, Burning or Budging;Explosions, Falling ObjectsTheft, Cyber RisksValued assetsof a CorporateYour ReceivablesYour Partners & DistributorsTheft, Economic and Financial SystemStability, PandemicCybertheft, Theft, Economic Conditions,Financial System StabilityYour VehiclesYour Facilities and Work-toolsFire or Lightning, Windstorms, Flood,Accidental Discharge of Water,Smoke, Explosions, TheftInternalFire, Theft, Flood, Explosions, VandalismCoronation Insurance Private & Confidential11

Our OfferingsInternal

Our Non-Life Product OfferingsWe offer the following non-life products:Property and Business Interruption InsuranceCommercial General liabilityCommercial Fleets and Automobile InsuranceDirectors and officers Liability InsuranceEmployment Practices Liability InsuranceProfessional Errors and Omissions Liability InsuranceCargo Insurance and Inland MarineCrime and Fidelity InsuranceEnvironmental and Pollution Liability InsuranceAbuse and Harassment Liability InsuranceInternalCoronation Insurance Private & Confidential13

Our Non-Life Product Offerings (1/3)Commercial Fleetand AutomobileInsuranceCovers your car againstaccidents, fire, theft andother insured events, as wellas claims from third partiesand windscreen damage.InternalCargo Insurance andInland MarineDirectors & OfficersLiability InsuranceProvides indemnity for lossor damage to importedgoods being conveyed bysea or air. Marine HullInsurance covers loss ordamage to vessels, yachtsand their machinery.Covers legal liability as aresult of negligence of itsdirectors and officers insimilar non-executivecapacity.Coronation Insurance Private & ConfidentialProfessional Errorsand OmissionsLiability InsuranceCovers for the failure ornegligence of a practitionerto exercise the requiredstandard of care orprotection to his or her clientin the course of carrying outtheir professional duties14

Our Non-Life Product Offerings (2/3)Crime and FidelityInsuranceCovers the loss sustained bythe employer by reason of anyact of forgery, embezzlement,larceny or fraud, dishonesty,monies or goods of theemployer on the part of theemployee.InternalEnvironmental andPollution LiabilityInsuranceCovers against constructionrisks resulting in death of siteworkers, death to thirdparties, injury to site workersor third parties and damageto site workers or thirdparties property.Property andBusiness InterruptionInsuranceCovers against loss ormaterial damage to propertycaused by fire and certainassociated risks. It alsocompensates a business forloss of revenue after acatastrophic event.Coronation Insurance Private & ConfidentialEmploymentpractices LiabilityInsuranceCovers the compensationamount and legal costs if anemployee claimscompensation for a workrelated illness or injury.15

Our Non-Life Product Offerings (3/3)Commercial GeneralLiability InsuranceCovers damage or injurycaused by a business’operations or products, oron its premises.InternalAbuse and HarassmentLiability InsuranceCovers any award of damagesgiven to a member of the publicbecause of an injury or damageas a result of a wrongful act or aninfringement of a right.Coronation Insurance Private & Confidential16

Our Life Product OfferingsWe offer the following life products:Group Protection InsuranceTerm Protection InsuranceCredit Protection InsuranceMortgage Protection InsuranceInternalCoronation Insurance Private & Confidential17

Our Life Product OfferingsInternalGroup ProtectionInsuranceTerm ProtectionInsuranceCredit ProtectionInsuranceMortgage ProtectionInsuranceProvides for payment ofbenefits in the event of thepassing of any member of agroup. For example,employees.Provides for payment ofbenefits in the event of thepassing of the policy holderwithin an agreed period.Supports the payment ofoutstanding credit againstthe policyholder in the eventof passing, disability,incapacitation or loss oflivelihood.Designed to ensure thebenefactor’s home ispreserved for the family’suse in the event of his/herpassing.Coronation Insurance Private & Confidential18

How We Partner With Our Clients (1/2)At Coronation Insurance PLC, we take pride in the testimonials received from our corporate clients about their total experience. Thisusually commences with an Insurance Audit Process which evaluates the existing valued assets vis-à-vis their insurance needs.The Audit Process can be undertaken by any of the following parties:Coronation Insurance PLC With our expertise in riskmanagement, CoronationInsurance PLC can offer a bespokeInsurance Audit ProcessInsurance Brokers The Insurance Audit Report couldalso be prepared by an InsuranceBroker/Intermediary based on therequest of the Client.Independent Advisors An Independent Advisor could beappointed by our organization toprovide a world class InsuranceAudit Process for the Client.RISK REPORT19InternalCoronation Insurance Private & Confidential

How We Partner With Our Clients (2/2)RISK REPORTA Risk Report is generated after the Insurance Audit Process is concluded which highlights theinherent risks faced by the Client in the context of Nigeria and its associated risk ratings toascertain the level of exposure faced in terms of business operations. Furthermore, HazardControl Recommendation is usually included in the Risk Report.Risk ReportCorporateInsurance RiskPolicyRequest forQuotation(RFQ)CORPORATE INSURANCE RISK POLICYAs part of Enterprise Risk Policy, it is recommended that a Corporate Insurance Risk Policy isin place. This policy seeks to address the various assets owned by the Client and associatedPerils.Coronation Insurance PLC has expert knowledge in Risk Management and can assist in thedrafting of the Insurance Risk PolicyREQUEST FOR QUOTATION (RFQ)CoronationInsuranceBased on the Insurance Risk Policy, a Request for Quotation (RFQ) is made to Coronation InsurancePLC. Our competitive proposal which is designed to be bespoke and targeted to provide cost-effectivemeans of achieving your desired risk profile is provided.Policy is issued and premium is made. There is also an option of premium financing by Access BankPLC which seeks to ensure it retains and provides a one-stop-shop for its existing clients.Coronation Insurance Private & Confidential20Internal

Our PartnershipInternal

Your Journey With UsDiscover/ExploreOnboardCorporateassesses andevaluates itscurrent InsurancePortfolio and isdesirous oftransforming itsbusinessoperations to alignwith its InsuranceNeedsCorporate experiencesconvenienceCorporate becomes aPartnerAm I a Business Owner?Do I have Assets?Do I have Employees? Unique PropositionRisk AuditAdvisory & ConsultationPremium FinancingCheque PaymentBankService Website Digital PitchBook Podcasts Webinars Google Analytics Social MediaDirectMarketingWord ofMouthRadio, TV,PrintPRDelightCorporate clientexperiences world classinsurance service offerings Chat Box Mobile App Site Community: Sessions are held to engage directly with MDDigital TouchpointsInternal Risk Audit Advisory &Consultation Premium Financing Digital Transfer USSD Point of Sale (POS)Physical TouchpointsCoronation Insurance Private & ConfidentialRelationshipManagementAfter Sales ServiceFeedback &ComplaintCorporate client’sexpectations are exceededClient takes additionalpolicies Teasers are Free Trainings donedone regularlyfor support staffand prizes Quarterly KnowledgeawardedSharing Program22

Our Customer Engagement ModelOur customised customer engagement framework supports proactive communication with your organisation at every pointof your customer journey and lifecycle. This enables us work closely with you to identify and cover the entirety of yourcorporate risk exposures12GETTING TO KNOWABOUT OURPRODUCTSGETTING SIGNED-ONTO OUR PRODUCTSMANAGING YOUREXISTING POLICIESMANAGING YOURCLAIMS PROCESSVALUE-ADDs ALONGTO OUR CUSTOMERSOur sign-on processinvolves several levels ofintegral engagement,where we establishdetailed understanding ofyour needs:You can manage yourInsurance Mandatesthrough a wide array ofphysical and digitalchannels:You can handle yourclaims end-to-end throughany of our digital channels:We offer several valueadds to our customers:You can get access to ourproduct information on thefollowing channels/ touchpoints: Our Podcasts Our Pre-recordedWebinars Our Web page Our Product Brochures Our Pitchbooks Our RelationshipManagers Data Gathering Audit Process(Identification of Perils) Quote Generation Policy Delivery3Our WebsiteOur Corporate PortalOur BrokersOur RelationshipManagers Our Offices 4 Our Website Our Corporate Portal5 Webinar sessions onrelevant corporate riskmanagement issues,and, Free coaching andcapacity developmentsession for client teamsamongst others23Internal

Thank YouInternal

Topics for Discussion 01 About Coronation Insurance 3-7 Managing Insurance Perils in a Challenging Nigerian Environment 02 8-11 03 Our Offerings 12-20 04 Our Partnership 21-23