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INSTALLATION & OPERATING MANUALInsnrg Hi Heat PumpA COMPLETE GUIDETO YOUR HEAT PUMP
CONGRATULATIONS ONPURCHASE YOUR INSNRG HiHEAT PUMP.THIS MANUAL HAS BEEN CAREFULLY DEVELOPED TOGIVE YOU ALL THE INFORMATION YOU NEED TO GET THEBEST VALUE FROM YOUR PURCHASE.It is important that you read through the manual to identify thekey areas you need to understand, particularly the following: Health and Safety ConcernsInstallation requirementsHow to operate the major features of the unitThe importance of maintenanceIf you have a problem, what to trouble shoot before youcontact your professionalFinally, your entitlements under your product warranty.Insnrg have developed their product to provide you with theultimate experience and are sure you will be delighted with yourpurchase.Please note: This manual has been designed to cater forinstallation rules and codes in the USA, Canada and Australia.Specific rules and regulations for each country has beenhighlighted by the National flag of each country. Please ensureyou follow the installation rules specific to your country.2
THE IMPORTANT BITS04SECTION 1:06SECTION 2:We care about your safetyWe want you to be delightedG e n e ra l I n fo r m a t i o nInstallation GuidelinesWa t e r I n s t a l l a t i o nAir InstallationElectrical Installation20SECTION 3:Now to Have some FunO p e ra t i o n a l I n s t r u c t i o n sFu n c t i o n sWinterising26SECTION 4:Oops, something not right ?MaintenanceTro u b l e s h o o t i n gWa r ra n t y3
SECTION 1WE CAREABOUT YOURSAFETYIMPORTANT WARNINGSPlease read this manual carefullyBEFORE installing, operating orservicing the Heat Pump.Insnrg highly recommend the installation ofall their equipment by a suitably qualifiedpool professional who will ensure your highperformance Insnrg products are installedto your local standards and codes to ensureoptimum safety and performance.4
CAUTIONAll components of the filtration system including Pumps, Filters, Heatersmust be positioned so to prevent being used as means of access to thepool by young children. To reduce risk of injury, do not permit children touse or climb on this product. Closely supervise children at all times.WARNING - HAZARDOUS PRESSUREPool and Spa water circulation systems operate under hazardous pressureduring start up, normal operation, and after pump shut off. Stand clearof circulation system equipment during pump start-up. Failure to followsafety and operation instructions could result in violent separation of thepump housing and cover, and/or filter housing and clamp due to pressurein the system, which could cause property damage, severe personal injury,or death. Before servicing pool and spa water circulation systems, allsystem and pump controls must be in the off position and filter manualrelief valve must be in open position. Before starting system pump, allsystem valves must be set in a position that allows system water to returnback to the pool. Do not change filter control valve position whilst systempump is operating. Before starting system pump, fully open filter manualair relief valve. Do not close filter manual air relief valve until a steadystream of water (not air) is discharged.WARNING - RISK OF ELECTRICAL SHOCKOR ELECTROCUTION.Ensure that you position the filter to allow for the air/water bleed valvelocated in the lid to safely direct water drainage and purged air orwater. Water discharged from an improperly position filter can create anelectrical hazard that can cause severe personal injury as well as damageproperty.THIS HEAT PUMP HAS POWER-OFFMEMORY FUNCTION. WHEN THE POWER ISRECOVERED, THE HEAT PUMP WILL RESTART5
SECTION 2WE WANT YOU TO BEDELIGHTED WITH YOURPURCHASE, CORRECTINSTALLATION WILL PROLONGLIFE AND MAXIMISE THEPERFORMANCE OF THIS UNIT.The following section will outlinehow to install your Heat Pump toget the best results. To operatecorrectly, your Heat Pump needsa reliable supply of Water, Airand Electricity.By adhering to the followinginstructions, you will ensure thebest combination.Insnrg highly recommendthe use of qualified servicetechnicians to ensure thebest performance as wellas the health and safety ofyour family.6
HOW IT WORKSYour Insnrg Hi Heat Pump is a perfect investment to get themost value and enjoymeny out of your backyard swimming oasis.You can control the Heat Pump to give you perfect swimmingwater all year round. Heat Pumps are the most efficient wayto heat your pool water as they utilise existing power sourceand combine with outside air conditions to heat your water atminimal energy costs.The inverter technology built-in to your Insnrg Hi Heat Pumptakes this saving to the next level by reducing the speed ofyour motor once the set temperature has been reached. Thismaintains your pool water at your desired temperature usingup to 80% less power. This technology has been used in the AirConditioning market for many years with great results.Follow these instructions to get the most benefit out of yourInsnrg Hi Heat Pump and ensure your family and friends enjoyyour pool all year round.7
GENERAL INFORMATIONCONTENTSOPERATING TEMPRATURESRANGECONDITIONSTemperatureOperating RangeTemperature SettingCelciusFahrenheitAir Temperature-7 to 4319.4 to 109.4Heating18 to 3564.4 to 95.0Cooling12 to 3053.6 to 86.0The heat pump will have ideal performance in the operation rangeof 15 to 25 Celcius / 59.0 to 77.0 Fahrenheit8
SET-UP MODESYour Insnrg Hi Heat Pump has two set-up modes - Smart andSilence. The chart below outlines the difference in each modeand under what conditions they should be used.ModeRecommendationAdvantagesHeating capacity - 20% to 100%Smart ModeUse as standardIntelligent optimization usingInverter TechnologyFast HeatingHeating capacity -Silence ModeUse at night20% to 80%Noise level 3dB lower than Smart Mode9
INSTALLATION GUIDELINESInsnrg highly recommend installation is completed by asuitably qualified professional to ensure your safety and thebest performance from your Heat Pump.THE FOLLOWING GUIDELINES SHOULD BE FOLLOWED.1. The Heat Pump can only be used to heat swimming pool water. Itcan NEVER be used to heat other flammable or turbid liquid.2. When moving the Heat Pump, don’t lift using the water unions.This connects directly to the Titanium Heat Exchanger inside theheat pump and could lead to potential damage.3. Air ventilation is vital for the performance of your Heat Pump.Don’t put obstacles before the air inlet and outlet of the HeatPump.10
4. Don’t put anything into the Air inlet or outlet, or the efficiency ofthe heat pump will be reduced or even stopped and could causeserious injury.5. Fumes from combustible gas or liquids could be distributed by theAir inlets and outlets on your Heat Pump. Therefore, don’t use or storeany of these items in the same location.6. If any abnormal circumstances occurred, e.g noise, smell, smokeor leakage of electricity, switch off the main power immediatelyand contact your local dealer. Don’t try to repair the heat pump byyourself.11
7. The main power switch should be out of the reach of Children.8. Please cut off the power in the lightning storm weather.9. To secure the Heat Pump it is recommended that the unit framebe fixed by bolts (M10) to concrete foundation or brackets. Theconcrete foundation must be solid, the bracket must be strongenough and anti-rust treated.10. The heat pump needs a circulation water pump to circulatethe water. This can be the existing filtration pump, or a separatepump specifically for the Heat Pump. Discuss with your local poolprofessional for your best options. Insnrg manufacture a range ofSingle and Variable Speed pumps that are ideal for this application.11. When the heat pump is operating efficiently, there will becondensation water discharged from the bottom of the unit, pleasepay attention to it. Insert the drainage tube (accessory) into the holeand clip it well, then connect a pipe to drain off the condensationwater to your required location. Condensation will vary according tooutside conditions such as heat and humidity.12
WATER INSTALLATIONYour Insnrg Hi Heat Pump has the Inlet and Outlets clearlylabelled on the outside of the unit. Use PVC Pipe toconnect to the Filtration System. The use of soft flexiblepipe is not recommended as the weight of these pipes willdamage the internals of the unit and not be covered bywarranty.To get the best performance from your Heat Pump it isrecommended that the PVC Pipe length should be lessthan 10 metres / 33 feet between the pool and the heatpump. If greater than this distance, the heat gained can belost to outside conditions prior to reaching the pool waterresulting in poor performance.13
AIR INSTALLATIONGood Air circulation is a requirement for the bestperformance of your Insnrg Hi Heat Pump.THE FOLLOWING CHART GIVES GUIDELINES TO THE BESTLOCATION FOR YOUR HEAT PUMP.** HEAT PUMPS SHOULD NEVER BE INSTALLED INDOORSAS THIS WILL SIGNIFICANTLY AFFECT PERFORMANCE14
CLEARANCESMinimum DIMENSIONS机ABCModelDEFGHSize (mm)HI 2731559031234096125074658HI 4031559031234096134074658HI 7239559039242096146074758HI 120T505790496530116165074958* Above data is subject to modification without notice.15
ELECTRICAL INSTALLATIONDepending on the model purchased from the Insnrg HI rangeof Heat Pumps, will depend on the electrical work required. TheHI 27 model comes complete with a 10amp 3 Pin Plug whichcan be easily plugged into existing power points. The HI 40model comes complete with a 15amp 3 Pin Plug which can beplugged into any 15amp power points. The HI 72 model requiresa qualified electrician to connect to single phase power. The HI120T model requires a qualified electrician to connect to threephase power.SOME OTHER GUIDELINES FOR ELECTRICALINSTALLATION INCLUDE:16 Connect to appropriate power supply, the voltage shouldcomply with the rated voltage of the products Well earth the heat pump Wiring must be connected by a professional technicianaccording to the circuit diagram Set breaker or fuse according to the local code(leakage operating current 30mA) The layout of power cable and signal cable should be orderlyand not affecting each other.
For power supply: 400V 50HZFor power supply: 230V 50HZWIRING DIAGRAM17
ELECTRICAL PARAMETERSMODELHI 27HI 40HI 72HI 120T10.512.021.012.03030303010.512.021.012.0Power Cord（ mm2）3 1.53 2.53 45 2.5Signal cable（mm2）3 0.53 0.53 0.53 0.5Rated Current ABreakerRated ResidualAction CurrentmAFuseANOTE: The above data is adapted to power cord 10m / 33ft .If power cord is 10m / 33ft, wire diameter must be increased. Thesignal cable can be extended to 50m / 164ft at most.18
INITIAL START-UP PROCEDURECheck all the wirings carefully before turning on the heat pump.Check installation of the whole heat pump and the pipeconnections according to the pipe connecting drawingCheck the electric wiring according to the electrical wiringdiagram and earthing connectionMake sure that the main power is well connectedCheck if there is any obstacle in front of the air inlet and outlet ofthe heat pumpONCE ABOVE IS OK, PROCEED AS FOLLOWS:1. Start the circulation pump, and check for any leakage of water2. Turn Heat Pump Power on and press the ON/OFF button ofthe heat pump3. Set desired temperature in the thermostat.In order to protect the heat pump, the heat pump is equippedwith start delay function. When starting the heat pump, thefan will start to run in 3 minutes, in another 30 seconds, thecompressor will start to run.4. After pool heat pump starts up, check for any abnormal noisefrom the heat pump5. Check the temperature setting19
SECTION 3HAVE FUN ANDGET THE MOSTOUT OF YOURPURCHASENow that your InsnrgHi Heat Pump is installed andoperating, it is important tounderstand how to keep it in thebest condition and give you thebest results for many years tocome.20
OPERATIONAL INSTRUCTIONSSymbolDesignationON/OFFUnlock / ModeSpeedUp / DownFunctionPower On/Off1. Press and hold for 3 seconds tounlock/lock screen2. After screen is unlocked, press it toselect mode:Auto (12 35 C)Heating (18 35 C)Cooling (12 30 C)Select Smart/Silence modeAdjust set temperatureImportant points to note:- If no operation for 30 seconds, screen will be locked- When Heat Pump is off, screen will be dark and “0%” will be displayed21
Water InletTemperatureWater OutletTemperature22Smart/SilentMode
FUNCTIONS1. POWER ONPressfor 3 seconds to light up screen, then presstopower on heat pump2. ADJUST SET TEMPERATUREUnlock screen, pressorto display or adjust the settemperature to your desired level3. MODE SELECTIONPressto select mode and choose from the following:: adjustable temperature range 12 35 C a.Autob.Heating: adjustable temperature range 18 35 C c.Cooling: adjustable temperature range 12 30 C 23
4. SMART/SILENCE MODE SELECTION:1. Smart mode as default will be activated when heat pump ison,and screen shows2. Press.to enter Silence Mode, and screen shows.(Suggestion: select Smart mode for initial heating)5. DEFROSTINGa. Auto Defrosting: When heat pump is defrosting,flashing. After defrosting,will bewill stop flashing.b. Compulsory Defrosting: When heat pump is heating,pressandtogether for 5 seconds to startcompulsory defrosting, andAfter defrosting,will be flashing.will stop flashing.(Note: Compulsory defrosting intervals should be more than30 minutes and the compressor should run for more than 10minutes.)24
WINTERISINGIf you live in a climate where your temperature is low enough tofreeze your pool water, it is vitally important that you follow thebelow steps to protect your Heat Pump investment. If you livein a climate where there is a small chance of freezing, you couldleave the circulation pump operating to eliminate the chance ofthe water freezing. Should water freeze inside the Heat Pump itwill expand and it’s highly likely that the internals will be damagedwhich are costly to repair and not covered by warranty.TO PREPARE YOUR HEAT PUMP FOR FREEZINGCONDITIONS:1. Turn off power supply to the Heat Pump2. If Heat Pump is below the pool water level, ensure that yourinlet and outlet valves are turned to off to ensure that thepool water doesn’t drain out3. Drain water out of the heat pump by removing the inlet unions4. Once water is completely drained, replace inlet union fittingOnce the freezing conditions have subsided and you are ready torestart your Heat Pump, turn the valves back to ON, turn power ONto the Heat Pump and restart.25
SECTION 4OOPS,SOMETHING’SNOT RIGHT?Maintenance, Trouble Shooting,Replacement Parts, Warranty &Contact Section26
MAINTENANCEYour new Insnrg Hi Heat Pump has been designed to withstandharsh outdoor conditions and withstand high velocity water withchemicals. Some of these parts will wear in the normal course ofuse and require regular checks and maintenance. A well thoughtout pro-active maintenance schedule will identify faults earlyand extend the lifespan of your Heat Pump.A good tip for all outdoor Filtration Equipment including your HeatPump is to ensure that the equipment area is protected from anyinsects and vermin with a regular treatment of Surface Spray or suitableInsecticide. Most of the electronics in Pumps, Chlorinators or Heatersare well vented to protect against extremes of temperature, howeverthis creates a popular environment for ants and other insects who areattracted to the warmer, dry environments inside the enclosures. Werecommend that, with power turned off to all equipment, you spraya surface insecticide on the surfaces surrounding the equipmentto prevent ant and insect ingress. Repeat every three months or asnecessary to ensure no nasty surprises.27
PRO-ACTIVE MAINTENANCEPROGRAMWHEN?WHAT ARE YOULOOKING FOR?HOW CAN YOU FIX?WeeklyCheck around the unitfor leaves/debris orsigns of flooding.Remove any debris that is restricting aircirculation around the Heat Pump. If ina flood prone location, rectify.Check all GasketsIsolate and turn off the Heat Pump.Remove all Gaskets and turn over. Youcan also apply a silicon based greaseto extend the life. If dry, then contactyour local pool professional to replace.Check for any Insects/ Ants etcIt is a good practice to use a goodquality surface spray around yourequipment. Make sure all units areturned off and then spray around allunits to eliminate any insect/ants etcCheck for any leaksIf you notice any water leaking fromthe Heat Pump. Check gaskets first andreseal. If continues, contact your localpool professional to assess and rectify.Clean theEvaporative Coiland FanUse a soft cloth with water containing asmall amount of household detergentto carefully clean the entire outside ofthe unit, especially the evaporative coilsand fan.QuarterlyAnnually28
TROUBLE SHOOTINGFAILUREREASONSOLUTIONNo powerWait until the power recoversPower switch isoffSwitch on the powerFuse burnedCheck and change the fuseThe breaker is offCheck and turn on thebreakerFan runningbut withinsufficientheatingevaporatorblockedRemove the obstaclesAir outlet blockedRemove the obstacles3 minutes startdelayWait patientlyDisplaynormal, but noheatingSet temp. too lowSet proper heating temp.Heat pumpdoesn’t runIf above solutions don’t work, please contact your installer with detailed information and your model number. Don’t try to repair it yourself.ATTENTION！Please don’t try to repair the heat pump byyourself to avoid any risk.29
DISPLAY RE DESCRIPTIONNo water protectionPower supply excesses operation rangeExcessive temp difference between inlet and outletwater(Insufficient water flow protection)Ambient temperature too high or too low protectionAnti-freezing reminderFailure descriptionHigh pressure protectionLow pressure protection3 phase sequence protection (three phase only)Water outlet temp too high or too low protectionHigh exhaust temp protectionEvaporator overheat protection (only at cooling mode)Controller communication failureWater inlet temp sensor failureWater outlet temp sensor failureGas exhaust temp sensor failureEvaporator coil pipe temp sensor failureGas return temp sensor failureCooling coil pipe temp sensor failureAmbient temp sensor failureCooling plate sensor failureCurrent sensor failureRestart memory failureCompressor drive module failurePFC module failureCompressor start failureCompressor running failureInverter board over current protectionInverter board overheat protectionCurrent protectionCooling plate overheat protectionFan motor failurePower filter plate No-power protectionPFC module over current protection
DISPLAY CODESMODELHI 27HI 40HI 72HI 120TAdvised pool volume (m3)20 4030 5550 9590 169Working Air Temp (C/F)-7 to 43 Celcius / 19.4 to 109.4 FahrenheitPerformance Condition: Air 26 C, Water 26 C, Humidity 80%Heating capacity (kW)COPCOP at 50% speed8.012.021.035.214.7 7.014.8 5.715.2 5.715.5 5.510.610.310.510.6Performance Condition: Air 15 C, Water 26 C, Humidity 70%Heating capacity (kW)COPCOP at 50% speed5.88.014.324.07.3 4.87.4 4.37.7 4.28.0 4.56.56.26.27.0Performance Condition: Air 35 C, Water 28 C, Humidity 80%Cooling capacity (kW)4.05.510.016.4Rated input power(kW)at air 15 0.16 1.20.24 1.80.36 3.30.63 5.15Rated input current (A)at air 15 0.7 5.21.04 7.81.57 14.30.91 7.48.010.017.59.5Max input current(A)Power supplyAdvised water flux (m³/h)230V/1 Ph/50Hz400V/3 Ph/50Hz2 44 68 1012 18Sound pressure 1m dB(A)38.8 48.242.1 50.740.9 54.242.6 54.7Sound pressure 10m dB(A)18.8 28.222.1 30.720.9 34.222.6 34.7Water pipe in-out Spec (mm)50Net Dimension LxWxH (mm) 961 340 658 961 340 658 961 420 758Net Weight (kg)4550681161 530 9581171. The values indicated are valid under ideal conditions: Pool covered with anisothermal cover, filtration system running at least 15 hours a day2. Related parameters are subject to adjustment periodically for technicalimprovement without further notice. For details please refer to nameplate.31
REPLACEMENT 2131727 41- 05 -322128
pare partsCodeA、Electrical Spare PartsInverter boardPC board (Heat)Oval LED (Heat)Squared LCDTouch controllerContactorCapacitorPower filter plateCapacitor plateReactor(big)Reactor(small)Water pump contactorElectronic expansion valve4-way valveWater flow switchFan motorFan motor driver moduleFuseFull set of sensorsB、Refrigerating Spare PartsCompressorTitanium heat exchanger(Heat)EvaporatorHigh &low pressure protection switchHigh&low Pressure valveLiquid reservoirC、Cabinet & Other Spare PartsWater unionWater union gasketFanDrainage kitCompressor insulation capTop coverFront panelRight panelBack panelBottom boardElectrical compartment rackFront left poleFront right poleBack left poleBack right poleSeparate boardMotor bracketElectrical compartment 1Electrical compartment lid 1Reactor boxTerminal board protection coverFan meshBlack plastic meshEvaporator heating 0000004204001000033- 06 -
ModceSilen347448433918193338363115216161122131727 41- 07 -342128
pare partsCodeA、Electrical Spare PartsInverter boardPC board (Heat)Oval LED (Heat)Squared LCDTouch controllerContactorCapacitorPower filter plateCapacitor plateReactor(big)Reactor(small)Water pump contactorElectronic expansion valve4-way valveWater flow switchFan motorFan motor driver moduleFuseFull set of sensorsB、Refrigerating Spare PartsCompressorTitanium heat exchanger(Heat)EvaporatorHigh &low pressure protection switchHigh&low Pressure valveLiquid reservoirC、Cabinet & Other Spare PartsWater unionWater union gasketFanDrainage kitCompressor insulation capTop coverFront panelRight panelBack panelBottom boardElectrical compartment rackFront left poleFront right poleBack left poleBack right poleSeparate boardMotor bracketElectrical compartment 1Electrical compartment lid 1Reactor boxTerminal board protection coverFan meshBlack plastic meshEvaporator heating 00000042040040000- 08 -35
aeModceSilen3474484339191833363831156 16121122131727 4141- 09 -362128
pare partsCodeA、Electrical Spare PartsInverter boardPC board (Heat)Oval LED (Heat)Squared LCDTouch controllerContactorCapacitorPower filter plateCapacitor plateReactor(big)Reactor(small)Water pump contactorElectronic expansion valve4-way valveWater flow switchFan motorFan motor driver moduleFuseFull set of sensorsB、Refrigerating Spare PartsCompressorTitanium heat exchanger(Heat)EvaporatorHigh &low pressure protection switchHigh&low Pressure valveLiquid reservoirC、Cabinet & Other Spare PartsWater unionWater union gasketFanDrainage kitCompressor insulation capTop coverFront panelRight panelBack panelBottom boardElectrical compartment rackFront left poleFront right poleBack left poleBack right poleSeparate boardMotor bracketElectrical compartment 1Electrical compartment lid 1Reactor boxTerminal board protection coverFan meshBlack plastic meshEvaporator heating 00000042040080000- 10 -37
arteMode Silenc344478394318193336383115102161122131727 975442- 11 -382128
7Spare partsCodeA、Electrical Spare PartsInverter boardPC board (Heat)Oval LED (Heat)Squared LCDTouch controllerContactorCapacitorPower filter plateCapacitor plateReactor(big)Reactor(small)Water pump contactorElectronic expansion valve4-way valveWater flow switchFan motorFan motor driver moduleFuseFull set of sensorsB、Refrigerating Spare PartsCompressorTitanium heat exchanger(Heat)EvaporatorHigh &low pressure protection switchHigh&low Pressure valveLiquid reservoirC、Cabinet & Other Spare PartsWater unionWater union gasketFanDrainage kitCompressor insulation capTop coverFront panelRight panelBack panelBottom boardElectrical compartment rackFront left poleFront right poleBack left poleBack right poleSeparate boardMotor bracketElectrical compartment 1Electrical compartment lid 1Reactor boxTerminal board protection coverFan meshBlack plastic meshEvaporator heating 03991100000042040060000- 12 -39
WARRANTYInsnrg products are designed and manufactured to the highest possiblestandards of performance.Australian Consumer LawOur goods come with guarantees that cannot be excluded under theAustralian Consumer Law. You are entitled to a replacement or refund fora major failure and for compensation for any other reasonably foreseeableloss or damage. You are also entitled to have the goods repaired orreplaced if the goods fail to be of acceptable quality and the failure doesnot amount to a major failure.Warranty Period and ConditionsInsnrg Techne Pty. Ltd. (hereinafter “the Company”) is pleased to warrant tothe original retail purchaser that this product shall be free of manufacturingand material defects for a period of five (5) years from the original invoicedate subject to the following conditions:1. The product is purchased new from an authorised Insnrg dealership inAustralia, New Zealand or North America.2. This warranty is not assignable and applies to the original retail purchaseronly and the original receipt, invoice or any other proof of purchase mustbe retained and produced if requested by the Company.3. Nothing in this warranty shall apply to any defects caused by misuseor abuse, neglect, accident, extremes of climate, dampness, humidity,reasonable fair wear and tear and/or any causes other than detects inmanufacturing and materials. Proper care and maintenance information isdetailed in the Owner’s Manual for this product which you must follow.4. Where a defect is physically visible or otherwise affects the exteriorsurfaces of the product, you must notify the Company of such defectwithin fourteen (14) days from the date of your purchase.5. If the product is bought as a demonstration, refurbished, ex-rental,discontinued or otherwise previously unboxed unit, the warranty applicableshall be limited to twelve (12) months only.40
Warranty Claim ProcedureTo exercise your rights under this warranty, you must:Within fourteen (14) days of you becoming aware of any defect, report thefollowing details to the dealership from which the product was purchased: Your name, address and contact information;Model, and serial number of the product; andA detailed description of the defect.On receipt of the above information, the Company will allocate to yourdealership an Insnrg Authorisation Number (IAN).Depending on the model type, how it is installed, and the defect reported,your nominated dealership will advise on how the warranty service will beperformed. This could include, but not limited to, return of product to thedealership, return of product to the company, or a visit by qualified servicetechnician to your poolside.If advised to return the product, place the defective product in securepackaging, clearly label it with the IAN number allocated and send it tothe address of the authorised service agent which will be advised by yourdealership.The Company will not be liable for any transportation costs, or in the eventthat a poolside call is arranged with an authorised service technician, costsof technician’s travel time if the defect is found not to be covered by theconsumer guarantees.In the case of returned product, the authorised service technician ordealership will contact the purchaser when the product has been repairedand is ready for collection.The Company will repair or replace at its absolute discre
The Heat Pump can only be used to heat swimming pool water. It can NEVER be used to heat other flammable or turbid liquid. 2. When moving the Heat Pump, don't lift using the water unions. This connects directly to the Titanium Heat Exchanger inside the heat pump and could lead to potential damage. 3.
