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HighlightsHow We’ve GrownDuring fiscal year 2015, 22,928 new patients were addedto the Sea Mar care community. This growth is due inpart to the opening of the following clinics below:Received HRSA New Access Point funding to open new clinicin Battle Ground. Opened with medical services, will eventuallyoffer dental and behavioral health services.CLARKRelocated Clark County Vancouver medical clinic andVancouver Women’s Health Center to new, larger site in theSalmon Creek neighborhood of ancedinformation sharing,” he said.Sea Mar’s online portal had over 63,250 visits lastyear. This year’s report shows that through SeaMar’s online and mobile health services; 803,051lab test results were viewed online, 4,303 were refilled.“The portal has reduced stress as patients simplylog into their secure portal and view their labresults virtually as quickly as it is viewed by theirprovider. Likewise, waiting for a lab result can bestressful for patients,”Doug added.This access toknowledgereducesstresslevelscausedbydelays;no more phone-tag or fret over missing a callfrom our clinic.Sea Mar patients can send messages directlyto their provider’s care team from their portal.Often these are updates or easily answeredquestions regarding a recent visit. With a quickturnaround response from Sea Mar, the patienthas the information they need to make informeddecision on their care in the comfort of theirhome.Opened new medical clinic in Vancouver.CLARKOpened new medical clinic in Elma, WA.GRAYS HARBOROpened new affordable housing complex in Des Moines.KINGRelocated Bellevue Medical to newly remodeled, larger facility.Opened dental services.KINGCollaborated with Mercy Housing Northwest to open medicalclinics inside their facilities in Bellingham, Olympia and Kent.WHATCOM, THURSTON, KINGTech Meets Health as Sea Mar PatientsAccess Their Records OnlineMore than 8,000 patients in the Sea Mar Community HealthCenters system are using Sea Mar’s online health recordplatform, FollowMyHealth.FollowMyHealth is a secure personal health portal that allowsSea Mar providers to help patients take a more active role inthe management of their health and wellbeing.With this bouttheircare - 24/7 - from any computer, smartphone or tablet.Sea Mar’s Vice President of Operations, Doug reFollowMyHealthhas10FollowMyHealth Features Review medical records online in a safe, secureenvironment Communicate privately with providers viasecure messaging View test and lab results, and read medicalnotes from your provider Update health information, such as allergies,medications, conditions, etc. Request prescription refills Receive email care reminders Request or change appointments Request proxy accounts for children ordependent adults2015 REPORT TO THE COMMUNITYThese recognitions and events made the 2015 year evenmore special. The community and our team work togetherfor amazing result like these:

Highlights2015 REPORT TO THE COMMUNITYPopulation Health & Care Managment: Innovations For a New EraThe term“population health”is receiving a lot of focus atSea Mar. The 2010 passage of the Affordable Care lthsystems in a generation. As its impact reverberates fromthe federal level into state governments and beyond,Sea Mar is assuring the organization is well positionedfor this new era of health care reform. The old waysof paying for individual health care services through thefee-for-service model is being challenged and a arterm within population health, the‘Triple AIM’initiativedemands better care for individuals, better health forpopulations, and lower per capita costs. For this reason,Sea Mar has adopted a population health approach as acentral pillar in providing exceptional healthcare to thepatients we serve. Moving beyond providing services toan individual, we focus on how to strategically engagepatients for more effective health outcomes. It is theprimary mindset we now employ in our approach toworking with patients and designing our systems andservices.Care management has been proven to work. At thestateleveltheCareManagementHealthHomeprogramis improving health and showing Medicare savings.Thereport released by the Centers for Medicare & MedicaidServices (CMS) indicates 21.6 million in savings inMedicare/Medicaid costs, of which the state couldreceive approximately 10.8 million.“This initiative notonly drives positive improvements for individuals withchronic and complex health needs, but also providesshared savings to the state for reducing Medicare healthcare costs,” said Bill Moss, DSHS Assistant Secretary.Since the program’s inception, 1,063 patients have beenenrolled in the program.These patients have benefitedfrom dedicated care coordination time being spent sand moving towards a healthier lifestyle in the future.Care management is composed of an interdisciplinaryteam of nurses, community integration specialists andcase managers.This team approach is person-centeredand successfully engages difficult-to-reach patients byproviding a more comprehensive understanding of thechallenges they face, working outside the clinic setting.Care managers reach out to patients in their homes, aswell as in other settings such as food banks, hospitals,homeless shelters and supported living facilities. Theteam then works closely with clinical staff to ensurepatients are connected with their primary physician andthe in-clinic care coordination teams to meet healthgoals and increase health outcomes. Sea Mar is excitedto see this program continue to grow and contribute toour goal of “Exceptional Service. Every Person. gramasaway to more effectively address population health. Caremanagement focuses not only on the medical factorscontributing to a person’s health, but also on the socialdeterminants of health: the conditions where peoplelive, work, learn and play that impact their health status.Sea Mar’s care management model aims to improvethe transition of patients who are ‘high-utilizers’ of theemergency department to outpatient care and ensurethey continue to get the medical and other cialneedsarenot met through the current fragmented health caresystem.This initiative not only drives mplexhealth needs, but also provides shared savings to thestate for reducing Medicare health care costs.11

Providing Exceptional Service.Every Person. Every Time.When Sea Mar Community Health Centers welcomedits first patients in 1978, its sense of mission was pecializingin service to Latinos.” Sea Mar was founded in 1978 bya group of Latino community leaders to address tyand cost. What started off as one grassroots medicalclinic in the heart of King County now extends its missionacross 11 counties with 34 medical clinics, 22 dentalclinics, 31 behavioral health clinics, and many differenthuman and educational services in Washington state.Aside from striving to provide high-quality clinical carefor patients, improving their experience as a whole iscomplex. It involves looking at every aspect of how careis delivered, including how the patient first comes intocontact with Sea Mar. Efficient processes and strongclinical outcomes are critical components of a patient’sexperience, but these alone are not enough to achievean excellent experience.Patient experience is a recognized component of highquality care for Sea Mar. In 2015 Sea Mar aimed tounderstandhowpatientsareexperiencingcareandhowto effectively translate their needs and preferences intohigher quality and more efficient services.2015 REPORT TO THE COMMUNITYThirty-eight years and thousands of patients later, ar.The core value of services offered at Sea Mar is basedon the belief that everyone deserves to be hancesselfworth. Sea Mar is an advocate for its clients and aimsto achieve industry-leading, client-centered, tensionof this mission and demonstrate the commitment to anexcellent client experience by: Understanding and empathizing with client needs. Surpassing client expectations. Demonstrating a high level of integrity. Exhibiting compassion and commitment. Advocating for social justice. Taking pride in individual work as well as that ofthe team. Continually learning to stay current with industrystandards, best practices and technology.What Sea Mar Patients Are SayingIn 2015 Sea Mar established the use of a eportsofpatients’experiences.This survey became the foundingmodel for measurement of the patient experience andis being conducted broadly throughout Sea Mar. As oftoday, Sea Mar has surveyed 3,250 patients. Results fromthe survey proved that 83 percent of Sea Mar patientsreceived “Good” to “Excellent” service.Sea Mar’s goal is to bring this score to100% in 2016 llent”experience.12

Moving from Good to Excellentwill be designed to help familiarize employeeswith Sea Mar’s mission, vision, service culture andorganizational goals.In 2015, Sea Mar launched an organization-widecampaign to improve the patient experience. SeaMar’s“Improving the Patient and Employee ExperienceCampaign” is meant to engage all employees and givethem the tools they need to provide “Exceptionalservice. Every person. Every time.” New employee recognition programs for thosewho exhibit exceptional customer service. ��Exceptional Service. Every Person. Every Time.”2015 REPORT TO THE COMMUNITYIn response to this challenge Sea Mar embarked on istingofpatientexperienceprofessionalsandservesas a patient experience advisory resource for criticalinitiatives across Sea Mar. Continued employee and patient focus groups tobetterunderstandwherepatientsandstaffbelievethey fit into the the Sea Mar experience and“movethe bar” in terms of patient satisfaction.The Improving the Patient and Employee testamentto the power of the positive; not just positive thinking,but positive meaningful action. Most importantly, it isa reflection of the power of partnership of patients,families and providers working together to redesign thesystem through the patient’s eyes.There is much to learnand each one of us has something to urvey to hear directly from staff about the methodsand tools they need to create an exceptional helpingshape the campaign’s priorities.The survey pointed outa need for Sea Mar to focus on enhancing not only thepatient experience, but also the employee experience.Thanks to the feedback of Sea Mar employees ook action to plan and implement various initiatives: The service improvement committee will look nges to improve service delivery. AIDET customer service training as theorganizational patient communication tool toimprove service excellence by engaging all staff ina structured methodology that facilitates patientcommunication and decreases the number ofpatientcomplaintsrelatedtocommunicationgaps. Revamping employee orientation to jump-startnew staff members awareness, familiarity andcomfort with working and thriving professionallyat Sea Mar. The new hire employee orientation13

Our FutureSea Mar continues to grow to serve the needs of the communitywith the expansion of exciting projects:New Sea Mar Community and Cultural CenterOn November 24, 2015 Sea Mar attended the signing for thelegislationthatwillprovide 28milliontoarts,heritageandhistoricalpreservation projects throughout King County.The center will be located at 9635 Des Moines Memorial Drive in the South Park neighborhood of Seattle. Planscall for a two-story, 22,000 square feet, multi-purpose complex that will include an education and community centerand Latino cultural museum.The education center will offer meeting space, office space, classrooms, art rooms, andan athletic center that will be home to the Sea Mar youth boxing program. The Latino Cultural Center will displayexhibits including film, artifacts, textual narrative and interactive displays that will tell the story and history of Latinosin the Pacific Northwest and their unique story of migrating to the region.New ClinicsConstruction has begun on new clinics located in Federal Way, Vancouver and Ocean Shores that will open laterin 2016. In late 2015, Sea Mar received a federal grant from the Bureau of Primary Health Care that will help fundthe construction of the Ocean Shores project. With these new locations, Sea Mar is committed in serving thehealthcare needs of those who need it the most throughout Washington state.I think Sea Mar is abeautiful organizationErica Chavez-SantosGrowing up in the small farmworker town of Pateros,WA, Erica witnessedfirst hand how health disparities affected her own community.With thepassion and determination to make a change in the healthcare system,Erica decided to pursue her pre-medical studies at the University lscholarshipand was able to graduate with a dual degree in biology and publichealth.She is now part of Sea Mar’s HealthCorps program and will soon ifulorganization.Everyone has a story and I learn from working with them. Patients helpme understand the current inequities in our healthcare system,” shesays. For Erica, Sea Mar has given her a better understanding anddeliveringholisticcare.142015 REPORT TO THE COMMUNITYSea Mar is a grateful recipient of one of the 100 grants being awarded through4Culture as a result of this legislation. The grant will be used for the construction of SeaMar’s Community Center and Latino Cultural Museum, opening early 2017.

DonorsSea Mar deeply appreciates the generosity and committment of its donors and sponsors. With their support, wecontinue to focus our efforts on improving and growing our services to better serve Washington state.Claudia EstepColleen PachecoConstanza InostrozaAbby MuroCornelius Van NielAdrian MorolesCristina GaetaAlan BurkeCristina PinzonAlan CanodeCrystal CorpuzAlba ChavezAlejandro Narvaez and Norma Zavala Daisy ReyesDan SarusalAlison PuckettDana ForquerAllison FischerDania TorresAllison McCoyDaniel MontanezAmber Denise GwinDaniel StephensonAmy NunezDaniella OchoaAndrew MartinezDavid DezotellAngela CookDavid DutcherAngelica BarajasDavid Jimenez CeliAnn JonssonDavid KinardAnne WellsDeborah AguirreAnonymousDenise DanielsAntonio EsquedaDenisse De JesusAshley PonceDesiree VivesAudra LutzDesiree WebsterAugie DelgadoDiana ReidBarbara BucskoDiane KaplanBarbara GrahamDionnea AndricosBeatrice KaufmanDoug DaleBelinda ArmijoDoug SpingeltBen NewmanEdgar Lopez BaezBill CollinsEdith HurtadoBrian PetroEdward WaytBrooke PuglieseEileen McElwee GrimnesCara HolmesElaine BriggsCarl SmithElba GaytanCarla CarrizosaElizabeth AndersonCarolina LuceroElizabeth DelongCarolyn RobinsonElizabeth WeiskopfCarrie VanzantErasmo GamboaCatalina VillanuevaErica GaddisCavan BarnsErica GarciaCecilia SaldanaErin McGinleyCedelia FeltonErin PhillipsChannymol TouchEsmeralda MartinezCharlene HealyEvelyn EspinozaChristian MorenoFaviola IniguezChristine BarryFederico Cruz-UribeChristopher and Karen FischerFlora Del FierroChristy PotterFrank LopezCindy WatersFred PrennerClaudia D’Allegri2015 REPORT TO THE COMMUNITYIndividuals15Gabriel NarvaezGeorgia NewtonGregory MunsonGuillermina CaballeroHomy NaficyHal BealsHarry ButlerHarshiem RossHeather BarleyHyesoon ChoiHyo-Na HanInes MedinaIrma FarschIryna KalymonJackie LynJair RosarioJane GargasJanelle SorrellJasmine PotterJeff NeumannJennifer KochrianJennifer BallestrinoJennifer BlackJennifer Lynn GutierrezJerry GarciaJess MainJessica LopezJessica GomezJessica OscoyJesus SanchezJim & Katie GaudinoJinnger RogersJodi DunningJohn KazdalJorge MadrazoJosé & Lola BazánJosh SchroeterJuan GallegosJulia AguirreJulie MartinezKaren LandwehrKaren GudeKatherine AguilarKeli GarrettKevin RobertsKim ChristiansonKimberly BlumenhagenKimberly LylesKristin Clemenson

DonorsOlga LapinOnion CarrilloP.J. CarlesimoPatricia Alva AguirrePatricia LeckenbyPatricia PacePaul & Teresita O’BeirnePhil DyerPhyllis Gutierrez-KenneyPolly FabianRachel CollinsRachel HookRana NelsonRenata De Carvalho GarciaRhonda BerryRhonda LarsonRicardo de Jesus FunesRicardo SanchezRichard TynerRobert GordonRobert KirchnerRobert Marquez-HammittRogelio and Leticia RiojasRon BrownRon EricksonRosie MartinezRoxana AlbarracinSamuel AppelSandra CruzSandra MachadoSandra MilesSara CastanedaSara Jimenez-OrozcoSarah AddisonSarah WelchSean KehoeSebastian ArmstrongSerenity GuedelSergio VelascoSevda BinaliyevaShannon GruchallaShantel PhillipsSharon & Alan ParkerSofia BustamanteSonia GarzaSonia NakasoneStephany MauerStepheny LopezStuart and Barbara LyleSukhvir RandhawaSumio NaganoSusan GoodsellThomas Matson16Tisha LeupoldTony LlacunaVeronica HernandezVickie YbarraViktoriya RebrikVirginia RamosWilliam EdgarYoshi HernandezYvonne DettlaffOrganizational Donors4Culture4Imprint88 Keys Dueling Piano & Sports BarAcme Bowling Billiards & EventsACT TheatreAdriatric GrillAlejandro NarvaezAlzheimer’s AssociationAMCAmerican Cancer SocietyAmerican Lung AssociationAngelica BarajasAnthony’s RestaurantsApple Tree ResortArgosy CrusiesAT&T MobilityAuntie Anne’sBellevue Arts MuseumBenihanaBick’s Broadview GrillBill Speidel’s Underground TourBimbos CantinaBodhi BodyworkBrian Carter CellarsBurien Community CenterBurke Museum of Natural Historyand CultureCatholic Community Services ofWestern Washington Cedar GroveCedarbrook LodgeCentral BarkCentury BallroomCintliCity of SeattleCity of Seattle Office of Arts &Cultural AffairsCMX Medical ImagingCoastal KitchenComedy UndergroundCommunity FitnessConsejo Counseling & ReferralServices2015 REPORT TO THE COMMUNITYKristina HoeschenKrystle NadingLane AmblerLashawnda BrownLaura Elena SmithLawrence JacobsonLawrence KahlerLee CervenyLee MurdockLeslie Beth DolanLeticia Aguilera RodriguezLezly HughesLilia Canales OchoaLinda LayLinda LightfootLorraine del PradoLuana NearyLuis OrtegaLupe TocaLuz IniguezLynnette PickupManny LeeMarc JenefskyMarco Medina-SoteloMaria PlazasMaribel MerlusMario Paredes-JovelMark and Cecilia SpahrMark D’AmatoMark GeiselmayrMark OwensMarilena MoralesMartha AlanisMartha CadenaMary BartoloMary LaneMary MartinezMatthew SchneiderMegan McAlisterMelissa PalenciaMelvin BrendenMiguel HidalgoMike LeongMike RobinsonMireya NovoaMolly SygullaMoses GarciaNancy AlvarezNicole BarnettNicole MurrayNinfa QuirozNorma RamirezNorma Rios Garcia

2015 REPORT TO THE COMMUNITYDonorsContinuantCoordinated CareCostcoCrystal Seas KayakingDeep Eddy VodkaDepartment of Labor and IndustriesDimitriou’s Jazz AlleyDiscount School SupplyDisneyland Resort CommunityRelationsDiva EspressoEastlake Bar & GrillElements Theraputic MassageCrown HillEmerald City Trapeze ArtsEmerald DownsEMP MuseumEnterprise Community PartnersEpilepsy Foundation NorthwestExeltech Consulting, Inc.Fred Hutchinson Cancer ResearchCenterFX McRory’s Steak Chop &Oyster HouseGarage Billiards and BowlGarlic Jim’s Famous Gourmet PizzaGbeto’s BakeryGene JuarezGeorgetown Brewing CompanyGreat Wolf LodgeHands on Children’s MuseumHanso

Opened dental services. WHATCOM, THURSTON, KING Collaborated with Mercy Housing Northwest to open medical clinics inside their facilities in Bellingham, Olympia and Kent. CLARK Opened new medical clinic in Vancouver. CLARK Relocated Clark County Vancouver medical clinic and Vancouver Women's Health Center to new, larger site in the