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www.intertek.comOn 31 December 2010, Mark Loughead stepped down fromhis role as Chief Operating Officer and Executive Director on theBoard after a successful 22 year career with Intertek. Mark willremain with the Group to ensure a smooth handover of hisresponsibilities before retiring during 2011. On behalf of Intertek,I would like to thank Mark for his dedicated service and for thesignificant contribution he has made to the Group as ChiefOperating Officer, as a Director and as Chief of the Oil, Chemical& Agri division previously. He leaves the Board with our gratitudeand best wishes for his retirement from the Group.On 14 February 2011, Intertek announced that Michael Wareingand Alan Brown will join the Board as Non-Executive Directorson 15 April 2011. Michael Wareing is currently a Non-ExecutiveDirector and Audit Committee Chairman at Wolseley plc, a NonExecutive Director and Audit Committee Chairman designate atCobham plc and is Chairman of the Iraq Advisory Board for G4Splc. Michael has major international and board level knowledgegained during an extensive global career up to senior partnerlevel at KPMG. His last position at KPMG was as InternationalChief Executive Officer, a position he occupied for four years.Alan Brown is currently Chief Executive Officer of Rentokil Initialplc, a position he has held since April 2008 when he was broughtin to lead a new executive management team. Alan spent 25 yearsat Unilever PLC where he rose through a variety of finance rolesin the UK and Europe and then general management in Taiwan,Hong Kong and China. His last four years were as ExecutiveChairman of Unilever China. Following this, Alan returned to theUK as Chief Financial Officer at Imperial Chemical Industries PLC,taking a leading role in the divestment of the Company.Quality and integrityQuality and integrity are central to our proposition to customers,and therefore form the heart of Intertek’s culture and processes.We have embedded our values across the organisation and arecontinually reviewing and reinforcing our internal processes toensure compliance. The Intertek Compliance Code and Code ofEthics provide practical guidance and instruction for employeesand there are email and telephone hotlines so that staff mayreport anonymously any inaccurate or unethical working practices.Our strong focus on compliance provides assurance to ourcustomers that our reports and certificates are valid and accurate.Our peopleOur mission to support and add value for our customers is deliveredthrough over 27,000 people across Intertek worldwide. The dedicationof our employees to customer service and going the extra mile hashelped us to retain business in the face of increased competition.We constantly strive to improve our capacity to attract, develop andretain the best people who share in the mission, values and successof the Group.On behalf of the Board, I would like to welcome all new employeesto Intertek and to thank all our employees around the world for theircommitment to making 2010 another successful year.SummaryIntertek produced strong results for the year with a notableacceleration in the second half. As the year progressed and marketconditions improved, we invested in both people and assets tocapture this recovering growth.I am very pleased to welcome two such high calibre individualsto the Intertek Board.Environmental impactIntertek is committed to playing an important and positive role withrespect to climate change and the environmental impact of productsand processes. We advise our clients, as an integral part of ourbusiness, on many issues which have an impact on the environment,such as the chemical content of their products and packaging, theenergy efficiency of their equipment, CO2 emissions and the disposalof harmful substances and waste electrical products. We also provideadvisory and consultancy services to help retailers and manufacturersdesign their products and services to comply with current and futureenvironmental regulations around the world. Through our serviceswe help our clients to minimise the environmental impact of theirproducts and processes for the benefit of society as a whole.We are also mindful of our own impact on the environment anddetails of our energy saving initiatives are given in the CorporateSocial Responsibility Report.Intertek Annual Report 2010 07

Chief Executive Officer’s ReviewDelivering sustainable growthOur strategyOur mission is to add value to our customers’ processes, productsand brands through providing quality and safety services.We concentrate on industry sectors in which we have the critical sizeto provide our customers with global world-class services which arebased on a deep understanding of their current and evolving futureneeds and challenges.Wolfhart HauserChief Executive OfficerValued Quality. Delivered.In a world of increasingquality, safety andsustainability expectations,we see higher productvariety, changing sourcingpatterns and greater supplychain complexity.In response to thesechallenges, our brandproposition representsthe value we add to ourcustomers’ businessesthrough the quality wedeliver and our speedof delivery.08 Intertek Annual Report 2010Our organisationOur divisions are organised to focus on specific industry sectors andcontinuously strive to improve their capabilities and procedures indelivering customer centric services. In addition, our Intertek as Oneprogramme is strengthening the operational and sales synergiesbetween all Intertek business units on a country by country basis.We continued this programme throughout 2010 and also increasedour cross-selling. We also gave our Executive Vice Presidents newregional responsibilities for Intertek business and operationaldevelopment. This will focus our efforts and success in terms oftransnational networking, sales and operational improvementsacross all countries in that region.Our customers’ industries do not stand still; therefore we continuallyadapt and develop our organisational structure to best meet theirevolving needs. Thus from 1 January 2011, we reorganised ouroperational structure to improve the alignment of our business lineswith those of our customers and renamed certain divisions to betterdescribe their core activities. The key changes are: Oil, Chemical & Agri (OCA) is renamed Commodities andincorporates Minerals; Analytical Services (AS) is renamed Chemicals & Pharma andincorporates Health & Environmental (formerly in IS); Industrial Services (IS) is renamed Industry & Assurance andincorporates Food (formerly in Consumer Goods), Agri (formerlyin OCA) and Upstream (formerly in AS).Our Half Year Results for 2011 will be reported in the new structureand all prior period comparative figures will be restated to show alike-for-like comparison.Our highly motivated people are chosen for their understandingof local culture as well as their industry expertise. We appreciatethat our people are our core assets and invest continuously in them.Our excellent staff, industry leading response times and high valuesolutions differentiate us in the marketplace.Global reachAs supply chains and sales patterns continue to change wehave established a network of laboratories and offices locatedwhere our customers need them. By providing a central Intertekrelationship for all our clients’ testing, inspection and certificationneeds globally, we help remove the need to engage multiplevendors in different markets. Our close relationship with ourcustomers and our reputation for quality enables us to developpartnerships with many globally renowned companies where wetake over and operate our customers’ in-house testing facilities orquality processes along their supply chain. Companies can outsourcetheir laboratory activities to Intertek and be confident that theservice they receive will be both high quality and more cost effective.

Directors’ Report – Business ReviewCustomer-first strategyOur strategy is to be the premier high value service provider in ourindustry sectors and we will continue to build a full service portfolioto offer our customers one-stop shopping solutions and give usthe opportunity to leverage excellent customer relationships acrossa broad portfolio. Our reputation as an international support partnerwith integrity and consistent standards of service gives clients peaceof mind that Intertek can test to the quality, safety or environmentallevels demanded by the markets they operate in.Besides focusing on delivering strong organic growth rates wewill continue our well defined acquisition strategy to strengthenour position in evolving market segments and the importantregional markets of the future. We will do this with small tomedium sized bolt-on acquisitions but we are also well preparedto be an active consolidator in the industry.Market driversThe drivers of growth in our business remained robust in 2010.Global trade volumes improved in 2010 over 2009, meaning thatthe 30% of our business which relies on this also performed better.The constant creation of new products and technologies drivesdemand for our services. Increasing concern by consumers andgovernments about the quality, safety and environmental impactof products also drives demand for our work. We continue todevelop complementary new services that will support our clients’present and future needs and increase our market share in certainregions and geographies to drive growth in the business.Intertek enables companies to concentrate on their core businessand reduce their fixed costs by outsourcing more of their qualityand safety needs to us. The majority of the quality and safetyservices performed in the world today are still performed bycompanies in-house. Our ability to provide more outsourcedlaboratory services to our clients also feeds our growth. We continueto acquire businesses that complement and enhance our serviceportfolio and these supplement our organic growth. We acquiredseven excellent companies in 2010 which brought us new skills,sales and business development opportunities in growing markets.Environmental focusOur commitment to sustainability is reflected not only in ouroperations but also through investing in services that enableour customers to become more sustainable. By helping ourclients develop more ‘green’ and sustainable products throughsocially responsible supply chains we make the greatest impacton sustainability.www.intertek.comhelping unite previously dispersed facilities to a building designedto help reduce energy, water usage, carbon emissions and wastebut also to provide clients with one convenient location offeringunified services.Looking forwardIn addition to our global presence in over 100 countries, Intertekhas an established presence in many of the world’s fast growing,emerging markets. We test, inspect and certify the flow of goodsand commodities from the markets into global trade. As theseemerging markets evolve into more sophisticated consumer markets,the opportunity for our business there is also evolving and growing.We will provide more services to emerging local brands in thedomestic market as rising middle class populations demandhigher quality, safety and environmental standards from theirlocal businesses.As our customers are increasingly looking for a strong and reliablepartner to help them meet their quality, safety, environmental andregulatory challenges, Intertek will continue to expand its servicesand outsourcing options, helping clients to better managethe impact of ongoing changing legislations on their products,operations and supply chains.Through these value-adding services we will strengthen ourclient relationships as we become more integral in their businessand on hand for future support services, actively working togetherto help prevent health, safety, environmental damage andoperational risks.Intertek – The marks of qualityFor more than 100 years, Intertek hasguided clients through the challengingcertification process. Offering the broadestrange of certification and accreditationmarks accepted in markets around the world,Intertek can help clients to succeed in newand existing markets, meet evolving regulatoryrequirements and win new customers.In addition, as green and renewable technology developmentcontinues to expand, higher volumes of testing and new bespokelaboratory technologies are needed to evaluate and supportongoing innovation and products in this area. Over the last18 months, Intertek has opened several new, energy efficientlaboratories and innovated new testing methodologies andcertification systems for clients in industries from alternativefuels and energy storage to bio-textiles and medical products.In November 2010, we strengthened our expertise in renewableenergy services with the acquisition of Metoc, a global providerof engineering and environmental consultancy services.We also recognise our responsibility for improving our ownoperational sustainability. In May 2010 we moved a numberof our Mexico operations to a new ‘green’ centralised facility,Intertek Annual Report 2010 09

Chief Executive Officer’s ReviewIntertek in actionOur global networkUSANew electric vehiclerecharge technologiesWe certified innovative newcharging devices for GeneralMotors’ Chevy ‘Volt’ electricvehicle. Our ETL Mark shows itscompliance to North Americanproduct safety standards.Revenue onsCase studyMexicoNew Green HQOur new 91k sq ft facility inMexico City, has state-of-theart environmental featuresthat will support trade growthin the Mexican consumergoods, energy, food andagriculture industries10 Intertek Annual Report 2010BrazilSupporting Oil & GasoperationsWe help oil and gas operationsin Brazil, through providinginspection, quality control,regulation complianceprogrammes andinfrastructure services.

www.intertek.comDirectors’ Report – Business ReviewUKMaking clothing slash-proofOur textiles team helpedUK company PPSS to launchnew slash-proof clothingtechnology used by policeand security personnel.TunisiaConnecting solar farmsto the European gridWe are helping Nur Energieto develop a solar power towerplant in Tunisia that will havea cable running across theMediterranean and into Europe.This will be the first major solarexport project in the world.SwedenEnvironmental certificationat leading car makerWe helped Volvo DealersAssociation to certifyVolvo dealers in Swedenagainst environmentaland quality managementsystems standards.Oman/QatarGrowing demand for oil andgas services in the EmiratesWe are increasing ourinspection and lab analysiswork for local and internationaloil and gas companies in theregion to support theirglobal trade.NetherlandsSafer plastic packagingWe help companies makeplastic packaging safer forhuman health and complywith regulations.RomaniaInfrastructure laser scanningWe scan new oil and gasinfrastructure in Romaniato analyse their integrity forour client.IndiaInspecting newelectrification networksWe inspect the qualityof transmissions as newelectrification networks areinstalled across India undera national programme.ChinaIndustrial qualityassurance in ShanghaiIntertek’s inspectionservices helped in theefficient constructionof Shanghai’s leading‘No. 6’ Garden hospital.Intertek Annual Report 2010 11

Operating ReviewConsumer GoodsRevenue – at Actual Rates m 6.4%320.90,000.0242.52008Share of Group Revenue m25%1 Oil, Chemical & Agri2 Consumer Goods3 Commercial & Electrical4 Analytical Services5 Industrial Services6 MineralsPaul YaoGroup Executive Vice President Consumer Goods341.520096201015423Our performance in 2010Growth in the Consumer Goods division continued to recover341.56.4%5.2% through 2010 ending the year with total revenue of 341.5m up109.23.5%1.8% 6.4% (5.2% at constant exchange rates). The growth was wholly32.0%(90)bps(110)bps organic. Adjusted operating profit was 109.2m, up 3.5% (1.8%at constant exchange rates). The total adjusted operating margindeclined 90 basis points to 32.0% from 32.9% in 2009. The marginWhat we dowas particularly high in toy testing in 2009 as a result of the CPSIAThe Consumer Goods division is a market leading provider oflegislation explained below.services to the textiles, toys, footwear, hardlines, food and retailindustries. Services include testing, inspection, auditing, advisoryTextiles, Apparel & Footwear which is the largest sector in theservices, quality assurance and hazardous substance testing.division grew well, with excellent results in China supported byCustomers are often retailers but also include manufacturersnotable growth in Bangladesh, Vietnam, Turkey and Guatemala.and suppliers within a global supply chain.Revenue growth from toy testing continued to improve through2010 as the impact of the exceptionally high prior year comparablesThe market for the services of the Consumer Goods division isdissipated, and the volume of toy testing normalised after the surgediverse. Demand is driven by retailers who require the goods theycaused by the enactment of the CPSIA (Consumer Product Safetysell to be produced to a quality set by either their own internalImprovement Act) legislation in the US. We continued to invest instandards or by standards applicable in a particular country ornew facilities, particularly in the food sector where strong revenueregion. Increasingly, materials are sourced and goods aregrowth was reported in Europe and Asia. Revenue from Inspectionmanufactured in locations that are remote from the consumer,services in Asia also grew steadily.causing supply chains to be longer and more complex. The marketConsumer GoodsRevenueAdjusted operating profitAdjusted operating margin2010 mChangeat actual ratesChangeat constant ratesis also being driven by regulations issued to address safety andenvironmental concerns over such issues as carcinogenic dyes intextiles and chemicals in children’s products, toys and cosmetics.12 Intertek Annual Report 2010On 31 December 2010, we acquired American Analytical ChemistryLaboratories Corp (AAC Labs), a business that provides laboratorybased food testing in the United States. This acquisition expands ournetwork of food services and adds North American chemical testingto our existing chemical testing, microbiological, inspection, auditingand certification services. No revenue or operating profit for thisacquisition was included in the Group results for 2010.

Directors’ Report – Business Reviewwww.intertek.comAdjusted operating profit m 920082009201020080.000000Growth deliveryMarket developments New food facilities in India, Turkey and Russia Growth in chemicals and ‘green’ testing Launched on-line compliance portals and i-Pad and i-Phoneapps for quicker, better client support US toy regulations to be adopted more widely acrossthe industry New contract to help support online marketplace giantalibaba.com in China to improve the quality of their suppliers Long-term growth in domestic market services inemerging marketsInspiring confidenceBy integrating safety, qualityand compliance at each pointof the supply chain for one ofNorth America’s largest retailerswe provided confidence in acollaboration that assured thequality of their merchandise.The key growth drivers in Consumer Goods remain strong,principally the sourcing of products from lower cost manufacturersin countries such as China, the increasingly wide range of productsbeing sold by retailers and shorter product lifecycles. Concern overthe safety of consumer products has increa

Intertek Group plc 25 Savile Row London W1S 2ES United Kingdom t: 44 20 7396 3400 f: 44 20 7396 3480 e: info@intertek.com www.intertek.com . asset integrity management, 3D laser scanning and dimensional control management, training, health and safety consulting and greenhouse gas services.