Transcription
Federal AviationAdministration (FAA)Mock Interview SessionPresented by: Gioia AlbiFederal Women’s Program Lead (A)Prepared by:FAA National Outreach Team forDiversity and InclusionDate:June 202011
Agenda Introduce panel membersBackgroundStructured interviewPreparing for interviewsMock interviewFinal prepFollow-up: After interview, what now?ResourcesQuestions22
Mock Interview PanelGioia AlbiFederal Women’s Program LeadFAA National Outreach Team for Diversity and InclusionACR-003Kevin O’teyIn-Service ManagerSurveillance/Weather Support TeamAJW-135James SultanSupervisory Air Traffic Control Specialist (C)Verified AHR-Manager Chicago ARTCCTCAU1-ZAU33
Background: National Outreach Teamfor Diversity and InclusionMission Statement:The National Outreach Team forDiversity and Inclusion works to ensurethat all members of society have equalaccess to programs and projects thatmay lead to future employment andadvancement opportunities. We aim toachieve diversity and inclusion throughan emphasis on internal and externaloutreach, consultation, collaboration,and education.44
Background: Outreach InitiativesOffice of Civil Rights (ACR)Outreach Initiatives werecreated to:o Ensure equal opportunity for allpotential applicants andemployeeso Increase diversity and inclusionin the FAA workforceo Provide information andeducation to potential applicantsregarding FAA careeropportunities55
Background: Structured Interview An assessment method designed to measure job-relatedcompetencies by systematically inquiring about acandidate’s behavior: In past experiences and In proposed hypothetical situations Uses a standardized questioning and scoringprocess for all candidates66
Background: Structured Interview All questions are developed by Subject Matter Experts(SMEs) based on job-related competencies All candidates are asked the same predeterminedquestions and in the same order A panel of trained interviewers takes detailed notes oncandidates’ responses All responses are evaluated using the same rating scaleand standards for acceptable answers77
Prepare: Review Job Posting Review the job tasks and responsibilities Review the competencies necessary to perform the tasksand responsibilities Identify the competencies that are requiredHint: Print and save copy found at usajobs.gov88
Prepare: Managerial Success Factors ManagingOrganizationalPerformance Accountability &Measurement Problem Solving Business Acumen Customer Focus Building Teamwork &Cooperation Building a Model EEOProgram Developing TalentAchievingResultsLeadingPeople4 Leadership Dimensionsand 16 CompetenciesLeadingChange Building Teamwork &Cooperation Building a Model EEOProgram Developing TalentBuildingRelationships Communications Building Alliances InterpersonalRelations & Influence Integrity & Honesty99
Prepare: Strategic Success Factors1010
Prepare: Types of Interview QuestionsBehavioral Questions Draw from a candidate’s actual behavior during past experiences(which demonstrate job-related competencies) Based on the premise that the best predictor of futurebehavior on the job is past behavior under similarcircumstancesSituational Present realistic job scenarios or dilemmas and ask howapplicants would respond Based on the premise that people’s intentions are closely tied totheir actual behavior1111
Prepare: Example Behavioral Question Example Competency: Interpersonal SkillsShows understanding, friendliness, courtesy, tact, empathy, concern,and politeness to others; develops and maintains effectiverelationships with others; may include effectively dealing withindividuals who are difficult, hostile, or distressed; relates well topeople from varied backgrounds and different situations; is sensitiveto cultural diversity, race, gender, disabilities, and other individualdifferences. Example Question:Describe a situation in which you dealt with individuals who weredifficult, hostile, or distressed. Who was involved, what specificactions did you take, and what were the results?1212
Prepare: Review Interview QuestionsTip: Use the STAR Model Situation or Task: Describes the context or background for theevent of the tasks involved Action: Describes exactly what was done or what would be done Result: Describes the consequence of the candidate’s actions1313
Prepare: Probes for Behavioral QuestionSituation/Task probes Who was involved? What factors led up to this situation?Action probes How did you respond? What was your role?Result probes What was the outcome? Is there anything you would have done differently?1414
Prepare: Example Situational Question Competency:Interpersonal Skills Behavior:“CoworkerKathy” dealt calmly and professionally with a verydistressed coworker who did not receive her check on time. Question:A very angry coworker walks up to your desk. She says she was toldyour office sent her an overdue invoice 5 days ago. She claims shehas not received the invoice. She says she has hundreds of otherinvoices to pay, and no one will help her. How would you handle thissituation?1515
Prepare: Probes for Situational QuestionSituation/Task probes Why do you believe this situation occurred? What do you consider to be the most critical issues in this situation?Action probes What is the first thing you would say or do? What factors would affect your course of action? What other actions could you take?Result probes How do you think your action would be received? What do you consider as benefits of your action?1616
Prepare: Mentally Practice, practice, PRACTICE FAA has more than 45,000 employees and many lines of business Research the line of business at www.faa.gov Familiarize yourself with FAA vision, mission statement, history, etc. Know your resume Rehearse your responsesHave answers for breaks in employmentBe HONESTDevelop multiple talking points around all of your past experiences Polish your answers Watch words such as “um”, “like”, and “you know” Look into the camera as if you were having a conversation withsomeone sitting in front of you Speak clearly and enunciate1717
Prepare: Dress for Success Communicate professionalism with your attire Men: navy, black, or dark grey suit, long sleeve dress shirt,conservative tie, professional, clean-cut hairstyle, clean-shaven Women: navy, black, or dark grey suit, coordinated blouse, limitedjewelry (no dangling earrings, arms full of bracelets, or anything toodistracting), professional hairstyle, light make-up Look as if you put considerable time and effort into your personalappearance Clothing should be a complement, not a distraction—watch boldpatterns, loud colors Little to no cologne/perfume/lotion1818
Prepare: Video InterviewFocus should be on you, not what’s in your background Position webcam at eye-levelProper lighting is essential for high-quality videoBe mindful of your backgroundYour recording space should be quiet and comfortableEliminate all possible distractions and interruptions (incl cellphones)Practice, Practice, PRACTICE Look into the camera as if you were having a conversation with someonesitting in front of youDo not look at the computer screen when answering questionsVideo your answers and send the to peers/mentors for feedback1919
Prepare: PortfolioFocus should be on your accomplishments Writing samplesGraphic design éMake sure your portfolio: Has a cover page or business cardShowcases your best projects (8-10)Is up-to-date (no older than three years)Contains projects that highlight your many skillsIs organized by subject matter (e.g. certificates, work samples, reports, etc.)Use this to jog your memory when for your list of accomplishments every year2020
Final Preparations Be on timeInterviewing is a two-way streetBe organized and prepared for every interviewLook and act cordial, interested, and professionalListen to each question, contemplate your response, andanswer conciselyIf unclear/unsure, askTake notesRemember STARTake a deep breath, relax, and let your personality shinethroughHave FUNNEVER badmouth a current/former employer/coworker2121
Follow-up: After Interview: Now what? Leave a business card Send a thank-you email the same day you complete theinterview Express why you are the best candidate for the job Set a timeframe for following up and follow-up on time via email Maintain open lines of communication with hiring manager You will be notified when/if you get the job—pay attentionto closing date on job posting2222
Resource: InterviewStream InterviewStream and Download2323
Resource: 2020 FAA Office of Civil Rights (ACR)National Outreach Virtual SessionsTitle (Links)14-July1 pm – 3 pmPWD/PWTD Info Session28-July10 am – 12 pmInformation Session28-July1 pm – 3 pmResume Writing28-July2 pm – 4 pmMock Interview—External11-August 1 pm – 3 pmPWD/PWTD Info Session25-August 10 am – 12 pmResume Writing25-August 1 pm – 3 pmInformation Session25-August 2 pm – 4 pmMock Interview—Internal8-September 1 pm – 3 pmPWD/PWTD Info Session22-September 10 am – 12 pm Information Session22-September 1 pm – 3 pmResume Writing22-September 2 pm – 4 pmMock Interview—External2424
Wrap UpStartStopContinue2525
Questions?2626
Contact :FAA National Headquarters800 Independence Ave SWWashington, DC 20591FAA Outreach Website:http://www.faa.gov/about/office org/headquarters offices/acr/outreach/FAA Jobs Website: http://www.faa.gov/jobs/2727
Back-Up Slides2828
ResourcesATO Virtual Learning (AVL)Competency DevelopmentAccomplishment TrainingIntro to ATO Virtual Learning AVL (Video)FAA Strategic Leadership CapabilitiesAccomplishment Tracking GuidanceAVL Tool Home PageOPM Leadership CompetenciesCareer ToolsOPM Job Specific Competency ModelsMyATOCareerResume and Interviewing SkillsEducation & TrainingAmerican Management AssociationPowerful Body Language Tips and MoreO*Net OnLine Career ExplorationAccomplishment BuilderUSAJobs.govBehavioral InterviewsTransferable Skill Sets for Job SeekersTransferable Skills ChecklistFAA Learning PortalsFAA eLMS Portal SkillSoft Courses andBooks 24x7Free GovLoop Career Booster ToolkitCoursera Offers Free Non-Credit CoursesedX.org Hosts Online University-LevelCourses, Including Some At No ChargeInterviewStream and DownloadTed Talks That Will Improve Your WorkLife (from Select International)Resume Writing VideoInterpersonal Skills (Life Skills You Need)Networking & MentoringOPM Government-Wide AcademicAlliancesFAA Employee AssociationsFAA Acquisitions Professions PortalProfessional Association FinderFAA Leadership & Learning InstituteInformational InterviewsTips on Finding a MentorNetworking SecretsThe Joint Language University (FreeLanguage Training)University Webinars on DiscountEducationYour Office Coach: Secrets to PoliticallySavvy People and MoreAccess LinkedIn Learning (Lynda.com)Via Your Public Library2929
In-Service Manager. Surveillance/Weather Support Team. AJW-135. James Sultan. . FAA eLMS Portal SkillSoft Courses and Books 24x7 FAA Acquisitions Professions Portal . InterviewingSkills . Accomplishment Builder Behavioral Interviews Free GovLoop Career Booster Toolkit InterviewStream and Download Resume Writing Video Networking & Mentoring .
