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GartnerIT Infrastructure &Operations ManagementSummit 20142 – 3 June Berlin, Germany gartner.com/eu/iomRaise I&O agility today. Be indispensible tomorrow.hOT TOPICSCost OptimizationChanging the I&O CultureIT Operational Excellence (ITIL, Dev ops)Information/Data SecurityCloud and Virtualization StrategiesBYOD and Mobile Device ManagementLeadership and Building anEffective I&O TeamSAVE 300Register by 4 April2014 by visitinggartner.com/eu/iomVisit gartner.com/eu/iom for more information1
Raise I&O agility today.Be indispensible tomorrow.Table of contents3Agenda at a glance5Tracks and why attend?6Keynote speakers and casestudies7Interactive sessions8Meet the analysts9Solution showcase10RegistrationAs organizations move towards a digital enterprise, IT is playingan increasingly pro-active role in contributing to the businessprocess. I&O is key to supporting and progressing businessagility: equally, demonstrating business value and cost-efficiencyhas never been more vital.At this year’s IT Infrastructure & Operations ManagementSummit we’ll discuss how effective I&O Leadership can managethis fine balance for future success.We’ll assess how technology enablers such as mobility, cloudand analytics can enhance business performance, and explorethe new opportunities in data center innovation.Business management strategies will be addressed to lowercost, improve governance and focus on financial control. Andwe will examine the value of IT operations excellence throughI&O metrics, process framework adoption and organizationstructures.Attend the 2014 Summit and become indispensible businesspartners, advancing the digital enterprise into a secure future.Analyst-User Roundtable at the 2013 SummitIan Head at the 2013 Summit
TracksWhy attend?A Your enterprise is going Digital. Howcan you be the indispensible partner?BCBridging Virtualization and CloudToday’s virtual environments provide agility for IT organizations, but usersrequire automation and self-service. Managing cloud services inclusive ofpublic, private and hybrid dictate the need for cloud management platforms(CMP) and IT process automation (ITPA). This track will help attendeessuccessfully automate management leading to greater efficiency, agility, costcontrol, and consistency, while providing a high degree of service deliverychoice.Improve IT Service by Investments in People and ProcessSocial and cultural factors of the Nexus of Forces are driving a shift in poweraway from the enterprise and toward the individual, which is intensifyingdemand for skills in social collaboration, service brokerage and analytics.Meanwhile, I&O maturity is stagnating with underdeveloped processes holdingmany organizations back from becoming proactive partners to the business.This track is for I&O Leaders looking to excel, by making people and processinvestments for service improvement.Report and Deliver Business Value and AnalyticsIncreased pressure to run IT like a business is creating a new demand forI&O leaders to deliver, broker and integrate complex portfolios of IT servicestransparently and competitively. IT Financial Management tools and techniques,together with business-value dashboards, are placing greater emphasis onmetrics and reporting, providing I&O leaders with guidance on how to trulycreate and show value. This track will help attendees apply tools and methodsto report and deliver I&O business value.DShape the Future of Your I&O Portfolio and Data CenterHistorically, I&O Leaders have been forced to sweat their I&O assets ratherthan modernize. The 2014 pressures to raise I&O agility and empower thedigital business, will require I&O Leaders to revisit their aging asset portfolio andidentity technologies that enable the goal of added business value, businessrelevance and competitive advantage. This track will provide attendees with theinsight into current and emerging technologies and the tools to select thosewhich merit their attention and inclusion in their investment plans.EExploit Mobile and Social Technology for Business GainMobile and wireless devices have unlimited potential for the business, but I&Oleaders must have a defined strategy to ensure maximum value is delivered.End-users are clamouring for BYOD and there are a myriad of devices andproviders in the market. This track will demonstrate how to better govern thisonslaught of devices through the adoption of mobile management tools, aswell as how to adopt mobile and wireless capabilities to provide greater valueacross the enterprise. How should IT operations andinfrastructure management transformtheir people and processes to improvebusiness agility and effectiveness? How will IT services and operationsmanagement tools and processesevolve? How are emerging philosophies suchas DevOps changing the IT operationsmanagement environment? Which vendors will play leading rolesin the evolution of IT services andoperations management? How does an I&O leader build anI&O Vision, Strategy and Governanceframework? How should I&O leaders evaluateemerging technologies and assesswhether they will benefit theorganization? What are the best practices andstrategies to help I&O leaders managetheir technology infrastructures andsourcing portfolios to deliver IT serviceseffectively?Who should attend?Senior business and IT professionalsincluding: IT Operations IT Infrastructure Quality Management Service Management Data Center Management“ Very productive two days, focussed on ITOperations Management, with right size ofgroups and experienced speakers.”Rien Lemsom, Director of Global IT Operations, Kraton Communications/Networking Mobility Management Application Management Facilities Management Business Continuity and DisasterRecovery Enterprise and IT ArchitectureVisit gartner.com/eu/iom for more information 3
MondayTuesday3 June 20142 June 2014Agenda at a Glance07:30 – 20:00Registration, Information and Refreshments08:00 – 08:45Tutorial: Why Don't Lower Prices Mean Lower Costs?Stewart Buchanan09:00 – 10:00Summit Opening and Welcome Presentation: Top 10 Trends for IT Infrastructure and Operations for 2014 Ian Head and Milind Govekar10:00 – 10:30Industry Panel Discussion: A View from the Industry10:30 – 11:00Refreshment Break in Solution ShowcaseTutorial: Best Practices for a Business Wide Cloud StrategyTiny HaynesTRACK ATRACK BTRACK CTRACK DBridging Virtualization andCloudImprove IT Service by Investingin People and ProcessReport and Deliver BusinessValue and AnalyticsShape the Future of your I&OPortfolio and Data Center11:00 – 12:00How to Succeed With Your Privateand Hybrid CloudMilind GovekarIT Financial Management Tools ofIT FinancialTools ofTradeErrol ManagementRasitTrade Errol RasitIT Operations ManagementScenario — a Five year OutlookVivek Bhalla and Chris MatchettWeb-scale IT: Bringing the Patternsand Practices of the Cloud to theEnterpriseCameron Haight12:00 – 13:15Lunch in the Solution Showcase13:15 – 14:15WhereWhere DoesDoes thethe CloudCloud FitFit ininWithWith YourYour DataData CenterCenter MigrationMigrationStrategyTiny HaynesStrategy TinyHaynes14:30 – 15:00Solution Provider Sessions15:00 – 15:30Refreshment Break in Solution Showcase15:30 – 16:00Virtualizing Mission CriticalApplication and DatabaseWorkloads Philip Dawson16:15 – 17:00Case Study:Study: WhyWhy anan ITIT DirectorDirector StillStillCasecan Sleep!Sleep! AA StoryStory AboutAbout RapidRapidcanGrowth inin aa VeryVery DemandingDemanding andandGrowthCritical EnvironmentEnvironmentCriticalReinoud Reynders,Reynders, ITIT ManagerManagerReinoudInfrastructure && Operations,Operations, UZUZ LeuvenLeuvenInfrastructure12:40 – 13:00 Magic Quadrant: ClientFederica TroniDeveloping People CenteredDevelopingforPeopleStrategiesI&O CenteredJarod GreeneStrategies for I&O Jarod GreeneTheThe BusinessBusiness ValueValue ofof ITIT OperationsManagementOperations ManagementWillWill CappelliCappelli andand ChrisChris MatchettMatchettThe Elusive Promise of UnifiedMonitoring, how to MonitorInfrastructure and ApplicationsJonah KowallTo thethe Point:Point: CapacityCapacity andandToPerformance ManagementManagement ——PerformanceCreating andand GoverningGoverning ThisThis KeyKeyCreatingProcess IanIan HeadHeadProcessTo thethe Point:Point: HowHow toto OptimizeOptimizeToVirtualized SoftwareSoftware Costs:Costs: WhatWhatVirtualizedthe VendorsVendors Don’tDon’t WantWant YouYou tototheKnow! StewartStewart BuchananBuchananKnow!To the Point: Building Your End UserComputing StrategyFederica TroniCase Study: Creating Insight,Making Change, Invest in Peopleand Process Amanda Ferguson,Infrastructure Services Manager,Nottingham Trent UniversityCase StudyCase Study17:15 – 18:15Guest Keynote: The Great Re:Write — Exploring the Future of Behaviour, Technology and the Web Leonard Brody, Business and Technology Visionary18:15 – 20:00Networking Reception in the Solution Showcase07:30 – 17:15Registration08:00 – 09:00Smart MachinesMachines andand thethe Automation The Art and Science of IT ServiceSmartof DR and OtherAutomationof DROperationsand OtherPortfolios and Catalogs Simon MingayProcesses ProcessesWill Cappelli Will CappelliOperations09:15 – 09:45Solution Provider Sessions09:45 – 10:15Refreshment Break in Solution Showcase10:15 – 11:15I&O Automation: The Foundation forEnabling the Digital BusinessMilind Govekar11:30 – 12:00Solution Provider Sessions12:00 – 13:00Lunch in the Solution Showcase13:00 – 13:45Using Gartner's Total Cost of I&OModel to Cut Costs Nathan HillManaging Storage Growth — GoingBeyond "Adding More" Valdis FilksAchieving a DevOps CultureIan HeadTell The Story of Value withBusiness Value DashboardsJarod Greene and Chris MatchettThe Future of In-memoryComputing Enabled SystemsErrol RasitCase StudyCase Study: Smarter IT ThroughAnalytics Alexander Mack, IM-W Inf.Mgmt. Workplace Services, FestoCase Study: Business LogicDriven Operation Peter Zumbrink,Infrastructure Manager IKEACase Study14:00 – 15:00Improving Business Continuity WithHosted Virtual Desktops Nathan HillThe Problem With a Problem —The RevisitedProblem Witha Problem—ITILTapatiBandopadhyayITIL Revisited Tapati BandopadhyayEnergy Efficient, Low Cost, HighPerformance Data Centers,Emerging Reality or Just a Dream?Errol Rasit and Philip DawsonSoftware-Defined Networking:Networking: WhatSoftware-DefinedWhatit, is Anyoneand(orisit, isisAnyoneDoing Doingit, andit,HowHow (orI Should)I get Started?Should)get Started?Vivek BhallaBhallaVivek15:00 – 15:30Refreshment Break in Solution Showcase15:30 – 16:15Guest Keynote: Leadership in a Digital World16:15 – 17:15High Points and Key Take-Aways from the Conference Ian Head and Milind Govekar17:154 Conference Chair’s ChoiceMagnus Lindkvist, Trend Spotter Extraordinaire and FuturistConference CloseGartner IT Infrastructure & Operations Management Summit 2014
At the Summit, please refer to the agenda in the event guide provided,for the most up-to-date session and location informationAgenda correct as of4 February 2014To get the most out of your Summitexperience, we’ve created a range oftools to help you manage your goals andobjectives of attending.10:35 – 10:55 Summit Solution Snap Shot Part 1 Valdis FilksTRACK EWORKShOPSROunDTABlESExploit Mobile and SocialTechnology for Business GainInteractive SessionsAnalyst-user RoundtablesThe Mobile Scenario — MobileThe Mobile Scenario — MobileOpportunities through 2018Opportunities through 2018Leif Olof WallinLeif Olof Wallin11:00 – 12:30Best Practices in HVD — LessonsFrom the Field Nathan Hill andPhilip DawsonWhat Does Big Data Mean to YourEnterprise?Will Cappellit Management ToolsMobile Security Threats and Trendsin 2014 Dionisio Zumerle12:40 – 13:00 Magic Quadrant: APM Jonah Kowall13:00 – 14:30Using ITScore to Roadmap I&OImprovements Vivek Bhalla and Ian HeadManaging Shadow IT to AchieveValue Simon Mingay15:30 – 17:00Modernizing Application PerformanceManagement Jonah Kowall andWill CappelliGartner Events navigatorWe’re excited to introduce a new andenhanced agenda planning tool whichreplaces our previous Agenda Buildertool. Gartner Events Navigator allows youto plan your personal event experienceand gain the most from your time onsite. Organize, view and customize youragenda using the following criteria: Gartner analyst and speaker profiles15:00 – 15:20 60 Secs or Bust: Summit Solution Snap ShotTo the Point: What Foursquare,Facebook and Final Fantasy canTeach I&O Jarod GreenePowerful tools tonavigate manageand decideWhy the Renewed Fervor AroundNetwork Configuration and ChangeManagement? Vivek BhallaCase Study Garner analyst one-on-one meetings Session details including tracks, date,time, etc. Your Gartner analyst-user roundtableor workshop reservations Daily activities and networkingMobile Device Dual PersonaSolutions — What’s This all About?Leif-Olof WalliniPhones, iPads, Androids SSO,VPN, DLP, SWG OMG! AchievingEnterprise Mobility SecurelyDionisio Zumerle08:00 – 09:30DevOps: Theory to PracticeCameron Haight and Philip Dawson10:00 –– 11:3011:3010:00Strengthening thethe ConnectionConnection PointPoint ——StrengtheningCultivate GreatGreat ITIT ManagersManagersCultivateSimon MingayMingay andand TapatiTapati BandopadhyayBandopadhyaySimonThe Role of Workplace Aggregators inClient Computing Federica Troni Get up-to-the-minute event updatesControlling Storage Costs Valdis Filks12:05 – 12:25 Magic Quadrant: ITOM Hype Cycle Vivek BhallaCase Study12:30 – 14:00Creating a Mobile Enterprise StrategyOutline Leif Olof Wallin and Dionisio ZumerleLiving Without Email: Is There a RealAlternative?Nikos DrakosVisit gartner.com/eu/iom for more informationGartner Events navigator Mobile AppManage your agenda on your mobiledevice! Integrate social media into your eventexperience Access session documents and addyour notes Available for iPhone , iPad andAndroid 12:45 – 13:45The Future of File Sharing Nikos DrakosIT Service Support Management ToolsJarod GreeneEvent Approval ToolsDemonstrate the value of your eventattendance with materials that include acustomizable letter, cost-benefit analysis,cost optimization highlights, top reasonsto attend and more. Find it atgartner.com/eu/iom5
Keynote Speakers and Case StudiesGartner Opening Keynote: Top 10 Trends for IT Infrastructure and Operations for2014Strategic planners have long realized that efficient planningmust be accomplished by looking from the outside in.Internal, market and societal trends are rapidly converging,and many will have dramatic effects on infrastructure andoperations planning. This presentation will highlight the most crucial trends to watchand their implications over 2014-2016 timeframe.Hear real hands-on “this is how we madeit happen” insight, from internationalorganizations whose senior executives areworking on the best and most successfulIT Infrastructure & Operations initiatives inEurope. The latest case study informationwill be added to the agenda as it isconfirmed at gartner.com/eu/iomCreating Insight, Making Change,Invest in People and ProcessIan Head and Milind GovekarGuest Keynote: The Great Re:Write — Exploring the Future of Behaviour,Technology and the WebAn analysis of the three pillars that are driving a digital rebirth of theentire planet from day to day life in the enterprise right down to your ownbehaviour at home and that of your children. Everything as we know it ischanging at a pace 10X faster than the Industrial Revolution. Learn Howthe next 365 Days are going to reshape what you knew to be true of the world aroundyou and how not be left behind.Leonard Brody, Business and Technology VisionaryGuest Keynote: Leadership in a Digital WorldMagnus Lindkvist is a trendspotter and futurologist who weaves togetherthe most important and exciting current trends to forecast what life,society and business might look like in the future. With a uniquelyenergetic speaking style, his talk will be a multimedia-infused boostof intellectual inspiration about topics ranging from trendspotting, leadership andinnovation to future-living and the business world of tomorrow.Magnus Lindkvist, Trend Spotter Extraordinaire and FuturistCase Study SessionsAmanda Ferguson,Infrastructure Services Manager,Nottingham Trent UniversityWhy an IT Director Still can Sleep!A Story About Rapid Growth in a VeryDemanding and Critical EnvironmentReinoud Reynders,IT Manager, Infrastructure andOperations,UZ LeuvenSmarter IT Through Analytics — FestoIncreases Service Performance andDelivers Proactive Support in a GlobalEnvironmentAlexander Mack,IM-W Inf. Mgmt. Workplace Services,FestoBusiness Logic Driven OperationsPeter Zumbrink,Infrastructure Manager,IKEA“ The presentations have provided acomprehensive overview of topics in theinfrastructure and operations space. Gartnerexcels at providing the right questions thatany organization must ask themselves tomove ahead.”Lawrence Simmons, Head of Infrastructure,IAEA INTERNATIONAL ATOMIC ENERGY AGENCY6 Gartner IT Infrastructure & Operations Management Summit 2014
Interactive SessionsWorkshopsBest Practices in HVD — Lessons from the FieldNathan Hill and Philip DawsonUsing ITScore to Roadmap I&O ImprovementsVivek Bhalla and Ian HeadCreating a Mobile Enterprise Strategy OutlineLeif Olof Wallin and Dionisio ZumerleDevOps: Theory to PracticeCameron Haight and Philip DawsonStrengthening the Connection Point — Cultivate Great IT ManagersSimon Mingay and Tapati BandopadhyayModernizing Application Performance ManagementJonah Kowall and Will CappelliAnalyst-User RoundtablesJoin us for a hosted peer group discussionwith your end user peers, along with aGartner analyst lending his or her expertiseto assist you. These should not be missed!Limited Availability — Book EarlyRoundtables are restricted to a limitednumber of participants and some areavailable to end users only. Attendees will beaccepted on a first-come, first-served basis.Reservations can be made through theonline Agenda Builder tool.Why the Renewed Fervor Around NetworkConfiguration and Change Management?Vivek BhallaManaging Shadow IT to Achieve ValueSimon MingayIT Service Support Management ToolsChris MatchettControlling Storage CostsGartner Analyst One-on-One MeetingNetworking SessionsThe new End-User Networking Ideas Exchange sessions give attendeesa chance to meet with others with similar issues and challenges. Theselightly facilitated sessions will commence with a Gartner analyst outliningthe topic of the session, which will be followed by the participants getting toknow each other and compare notes.Valdis FilksThe Role of Workplace Aggregators inClient ComputingFederica TroniThe Future of File Sharing (13)Nikos DrakosIdeas Exchange: Using IT Operations AnalyticsWhat Does Big Data Mean to YourEnterprise?Ideas Exchange: I&O Culture ChangeWill CappelliIdeas Exchange: Challenges with InsourcingVisit gartner.com/eu/iom for more information 7
Meet the AnalystsVivek BhallaPrincipal Research AnalystVirtual switches and their implications; monitoring VoIP &UC traffic; network management; analysis on key vendorsand M&AWill CappelliResearch VPITIL and process improvement; data center modernizationand consolidationValdis FilksResearch DirectorData center modernization and consolidation; businesscontinuity management; vendor management; it costoptimizationCameron HaightResearch VPIT strategic planning; innovation management; cloudcomputing; itil and process improvementNathan HillResearch DirectorDesktop virtualization; client computing architectures;virtualization; thin clientsSimon MingayResearch VPShared services; IT governance; ITIL and processimprovement; business value of ITLeif-Olof WallinResearch VPMobile enterprise strategy; unified communications andcollaboration; negotiating software contracts; byodprograms8 Stewart BuchananResearch VPVendor management; IT budgeting; IT asset management;program and portfolio managementPhilip DawsonResearch VPData center modernization and consolidation; enterpriseapplications suites and erp; cloud computing;infrastructure and operations leadersMilind GovekarManaging VPCloud computing; ITIL and process improvement; IT costoptimization; virtualizationTiny HaynesResearch DirectorCloud computing; virtualization; outsourcing deals; itmanagementJonah KowallResearch VPITIL and process improvement; communicationsinfrastructure modernization; infrastructure and operationsleaders; virtualizationErrol RasitResearch DirectorIT strategic planning; it cost optimization; cloudcomputing; virtualizationTapati BandopadhyayPrincipal Research AnalystITIL and process improvement; infrastructure andoperations leaders; data center modernization andconsolidationNikos DrakosResearch VPBusiness gets social; content, collaboration and socialinitiatives; SharePoint; unified communications andcollaborationJarod GreenePrincipal Research AnalystITIL and process improvement; business gets social;it cost optimization; content, collaboration and socialinitiativesIan HeadResearch DirectorITIL and process improvement; cloud computing;infrastructure and operations leaders; it cost optimizationChris MatchettPrincipal Research AnalystITIL and process improvement; infrastructure andoperations leaders; it project management; it servicetransitionFederica TroniPrincipal Research AnalystOutsourcing Deals; Mobile Enterprise Strategy; DataCenter Modernization and Consolidation; Integrating Appleinto the EnterpriseDionisio ZumerlePrincipal Research AnalystMobile enterprise strategy; security and risk managementleaders; information security technology and services;unified threat managementGartner IT Infrastructure & Operations Management Summit 2014
Solution ShowcaseSponsorship opportunitiesDevelop a “shortlist” of technology and services providers who can meet yourparticular needs. We offer you exclusive access to some of the world’s leadingtechnology and service solution providers.For further information aboutsponsoring this event:Telephone: 44 1784 267456Email: european.exhibits@gartner.comPremier sponsorsMichael Dell founded our company in 1984 in Austin, Texas, withan unprecedented idea — by selling computer systems directly tocustomers, we could deliver the most effective computing solutions tomeet their needs. Dell connects with more than 5.4 million customersevery day — on the phone, in person, on Dell.com and, increasingly,through social networking sites. Customers can choose to do businesswith more than 60,000 partners certified to operate as our agents.www.dell.comHP creates new possibilities for technology to have a meaningfulimpact on people, businesses, governments and society. With thebroadest technology portfolio spanning printing, personal systems,software, services and IT infrastructure, HP delivers solutions forcustomers’ most complex challenges in every region of the world.www.hp.com/deServiceNow is the enterprise IT cloud company. We transform IT byautomating and managing IT service relationships across the globalenterprise. Organizations deploy our service to create a single systemof record for IT and automate manual tasks, standardize processes,and consolidate legacy systems. Using our extensible platform, ourcustomers create custom applications and evolve the IT service modelto service domains inside and outside the enterprise. ServiceNowtransforms IT from the department of no to the department of now.www.servicenow.comPlatinum sponsorsPositioned on the 2013 Gartner MagicQuadrant for ITSSM tools, Cherwell Software isa fast growing IT service management softwareprovider. Its flagship product, Cherwell ServiceManagement , is a fully-integrated platformwith out-of-the-box PinkVERIFY accredited ITILprocesses. Available SaaS or On-Premises as asubscription or purchased.www.cherwell.comCiRBA is the gold standard for AutomatedCapacity Control software in virtual and cloudinfrastructure. Only CiRBA’s policy-based engineprovides the precision required to confidentlytransform server infrastructure, automaticallycontrol VM placements, and predict futurecapacity requirements. Global 2000 customersusing CiRBA see 40-70% improvements ininfrastructure efficiency through dramaticallyhigher VM density and safer, automatedoperations. www.cirba.comCompuware Corporation, the technologyperformance company, provides software,experts and best practices to ensure technologyworks well and delivers value. Compuware APMis the industry’s leading solution for optimizingthe performance of web, non-web, mobile,streaming and cloud applications. Driven byend-user experience, it provides the only unifiedcoverage of the entire application deliverychain, from user through the cloud to thedatacenter. www.compuware.comRiverbed is the leader in ApplicationPerformance Infrastructure, delivering the mostcomplete platform for Location-IndependentComputing . Location-Independent Computingallows IT to have the flexibility to hostapplications and data in the most optimallocations while ensuring applications perform asexpected and data is always available.www.riverbed.com.Virtual Instruments is the leader in InfrastructurePerformance Management for physical, virtualand cloud compute environments. By providingvisibility to real-time performance, healthand utilization metrics from throughout theopen system, VirtualWisdom drives improvedperformance and availability while lowering the totalcost of the infrastructure supporting mission criticalapplications. www.virutualinstruments.comVMware, the leader in virtualization and cloudinfrastructure solutions, enables businessesto transform the way they build, deliver andconsume IT resources based on specific needs.With headquarters in Silicon Valley and officesthroughout the world, VMware has over 480,000customers, 55,000 partners and 2012 revenuesof 4.61 billion.www.vmware.comAirWatch is a mobile security, device, application,content, email and BYOD management solutiondesigned to simplify mobility in a single, webbased console. www.air-watch.comBusiness aligned MoM, BSM and CMSintegrated with your existing IT environment.Many of the largest organizations chooseInterlink to manage their business criticalservices. www.interlinksoftware.comNetDescribe focusses on IT performanceoptimization. With Event2Log , NetDescribeenables cost-effective collection of all eventsin raw format (Compliance) before customizedallocation to analysis systems.www.event2log.comSee your IT Infrastructure as never before withNexthink End-user IT Analytics for security, ITSMand workplace transformation.www.nexthink.comPure Storage provides all-flash enterprisestorage, enabling broad deployment of flash inthe data center at less cost than traditional diskcentric arrays per gigabyte stored.www.purestorage.comPlan, run and optimise your IT using Sumerianpredictive capacity management. Helping youdeploy the right resources, at the right time andright cost. www.sumerian.comFNT is a leading provider of integratedsoftware solutions for IT management, datacenter infrastructure management andtelecommunication infrastructure managementworldwide. With headquarter in Ellwangen /Germany, FNT’s innovative software suite FNTCommand is used worldwide as an OSS / ITmanagement application for communicationsservice providers, enterprises and governmentalorganizations by more than 25.000 users since1994. www.fntsoftware.comSilver sponsorsVisit gartner.com/eu/iom for more information A leading global provider of innovativeperformance management solutions, NetworkInstruments helps organizations ensure theon-time delivery of applications and execution ofcritical business services.www.networkinstruments.com9
Gartner IT Infrastructure & OperationsManagement Summit 20142 – 3 June Berlin, Germany gartner.com/eu/iomRegistration and Pricing3 Easy Ways To RegisterWeb: gartner.com/eu/iomEmail: emea.registration@gartner.comTelephone: 44 20 8879 2430PricingEarly-bird Price: 2,095 UK VATends 4 April 2014Standard Price: 2,395 UK VATAttend With Your Team —Discounts AvailableMaximize your experience by participating together insessions. Split up to attend more sessions and share keytake-aways back in the office. Leverage the expertise of aGartner analyst in a private group meeting.Summit Team Discount Offers: 4 for the price of 3 7 for the price of 5 10 for the price of 7For more information about team attendance visitgartner.com/eu/iomPublic Sector Price: 1,875 UK VATGartner ClientsA Gartner ticket covers both days of the Summit. Contact yourAccount Manager or email emea.events@gartner.com toregister using a ticket.100% Money-Back GuaranteeIf you are not completely satisfied with this Gartner conference, please notifyus in writing within 15 days of the conference and we will refund 100% ofyour registration fee.What’s New Mobile — managing demands for anywhere-anytime mobile across the enterprise Evolution of networking in a software defined world Nexus of Forces — Cloud, Mobile, Social and Information — new challenges and opportunitieswithin I&O Cost optimization — How to increase existing quality of process without increasing cost Implementing an effective operations strategy based on the emerging DevOps philosophy Institutionalize a global BCM program to manage all risks to business operations Business Value — tools and methods to report and deliver I&O business value Culture and People — making people and process investments for service improvementMedia partners 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@gartner.com or visit gartner.com.
12:00 - 13:00 Lunch in the Solution Showcase 12:05 - 12:25 Magic Quadrant: ITOM Hype Cycle Vivek Bhalla 13:00 - 13:45 Case Study Case Study: Smarter IT Through Analytics Alexander Mack, IM-W Inf. Mgmt. Workplace Services, Festo Case Study: Business Logic Driven Operation Peter Zumbrink, Infrastructure Manager IKEA
