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C H A P T E R7Cisco Emergency Responder ConfigurationThis chapter provides an overview of how Cisco Emergency Responder was configured for CiscoUnified Communications Release 5.0 testing for IP telephony. This chapter does not include detailedinstallation and configuration instructions. Rather, it is intended to provide you with guidance and serveas a reference model as you set up the Cisco Emergency Responder in your IP telephony system.Cisco Emergency Responder was installed on a Cisco MCS 7845-H1 Unified CallManager Applianceand configured according to the instructions in the Cisco Emergency Responder documentation. Ingeneral, default or recommended configuration values were used.One Cisco Emergency Response Server was installed with Cisco Unified CallManager to testinteroperability between clusters using various Cisco Unified CallManager releases. OneCisco Emergency Responder server was installed in each Multi-Site Centralized Clustering over theWAN with SRST site.Note Cisco Emergency Responder supports Cisco SIP. If you deploy third-party SCCP or SIP endpoints, you must manually configure them inCisco Unified CallManager with their actual MAC addresses. Otherwise, Cisco Emergencyresponder will not support the physical movement of these devices to other locations.For detailed information about installing, configuring, and administering Cisco Emergency Responder,refer to the documentation at this ps842/tsd products support series home.htmlThis chapter includes the following sections: Cisco Emergency Responder CER Groups, page 7-2 Cisco Emergency Responder ERL, page 7-3 Cisco Emergency Responder Phone Tracking, page 7-5 Cisco Unified CallManager Configuration for Cisco Emergency Responder, page 7-7System Test Architecture Reference Manual for IP TelephonyOL-10033-017-1
Chapter 7Cisco Emergency Responder ConfigurationCisco Emergency Responder CER GroupsCisco Emergency Responder CER GroupsThe following sections provide an overview of how Cisco Emergency Responder was configured onsome of the CER Groups menu web pages that you access from Cisco Emergency ResponderAdministration. These sections do not describe all of the CER Groups menu web pages or web pagefields. Instead, they point out selected configuration information that will help you understand howCisco Emergency Responder was set up to perform most effectively. CER Groups CER Group Settings, page 7-2 CER Groups Telephony Settings, page 7-3These sections do not discuss the following CER Groups menu options: Server settings—Use recommended settings License Manager—Use recommended settings Control Center—Use recommended settingCER Groups CER Group SettingsTo access the Cisco Emergency Responder Administration web pages for configuring group settings,choose Cisco ER Groups Cisco ER Group settings from the Cisco Emergency ResponderAdministration application. Table 7-1 describes the settings in the CER Group Settings page.Table 7-1CER Group Settings ConfigurationFieldSettingCER Group NameCERServerGroupPeer TCP Port17001Heart beat Count3Heart beat Interval (in sec)30Active Call Time out (in min)180SMTP Mail ServerIP address or fully-qualified name of the mailserverNoteIf you configure a mail server and you areusing McAfee virus scanning softwareversion 8.0, see the “Using McAfeeVirusScan 8.0 when an E-Mail Server isConfigured” section on page 7-3 forrelated informationSource Mail IDMandatory if the SNMP server is configuredSystem Administrator Mail IDMail account where Cisco Emergency Respondersends critical information about the systemCalling Party ModificationenableSysLogdisableSyslog ServerMandatory if syslog enabled (example setting:logserver.cisco.com)NotesComments relating to CER group settingsSystem Test Architecture Reference Manual for IP Telephony7-2OL-10033-01
Chapter 7Cisco Emergency Responder ConfigurationCisco Emergency Responder ERLCER Groups Telephony SettingsTo access the Cisco Emergency Responder Administration web pages for configuring telephony settings,choose CER Groups Telephony settings from the Cisco Emergency Responder Administrationapplication. Table 7-2 describes the settings in the Telephony Settings page.Table 7-2Telephony Settings ConfigurationFieldSettingUDP Port Begin32000Inter CER Group Route Pattern1000.911PSAP Callback Route Point Pattern913XXXXXXXXXXELIN Digit Strip Pattern913Route Point for Primary CER Server911Route Point for Standby CER Server912Using McAfee VirusScan 8.0 when an E-Mail Server is ConfiguredIf you configure a mail server in Cisco Emergency Responder, Cisco Emergency Respondercommunicates with mail server on port 25, which is the default SMTP server port. If you use version 8.0of McAfee virus scanning software on the Cisco Emergency Responder server, you must unblockcommunication to port 25 on remote servers. Otherwise, Cisco Emergency Responder will not be ableto send e-mail alerts for events that require such alerts.To unblock communication to this port, follow these steps on the Cisco Emergency Responder server:Step 1Click Start Programs Network Associates VirusScan Console.The VirusScan console appears.Step 2Right-click Access Protection and choose Properties.The Properties window appears.Step 3In the Port Blocking tab, uncheck Prevent mass mailing worms from sending mail, if this option ischecked.Step 4Click OK.Cisco Emergency Responder ERLThe following sections provide an overview of how Cisco Emergency Responder was configured in theERL menu web pages that you access from Cisco Emergency Responder Administration. It points outselected configuration information that will help you understand how Cisco Emergency Responder wasset up to perform most effectively. ERL Onsite Alert Settings, page 7-4 ERL ERL Details, page 7-4System Test Architecture Reference Manual for IP TelephonyOL-10033-017-3
Chapter 7Cisco Emergency Responder ConfigurationCisco Emergency Responder ERLERL Onsite Alert SettingsFour onsite alerts were configured in Cisco Emergency Responder. Table 7-3 describes how one of theonsite alerts was configured in the Onsite Alert Settings page. You access this page from theCisco Emergency Responder Administration application by choosing ERL Onsite Alert settings andselecting the desired Onsite Alert.NoteCalling Party Modification must be enabled in the CER Group Settings Page.Table 7-3ERL Onsite Alert ConfigurationFieldSettingOnsite Alert IDIdentifier of the security contactContact NameName (or names) of security contactsContact NumberTelephone number of the security contactEmail AddressE-mail address of the security contact (optional)ERL ERL DetailsTable 7-4 describes how one of the ERLs was configured in the ERL Information page. You access thispage from the Cisco Emergency Responder Administration application by choosing ERL ERL Detailsand selecting the desired Onsite Alert.Table 7-4ERL Settings ConfigurationFieldSettingERL NameRFD-3560-2NotesSJC-RFD-3560-2Test ERLUnCheckedELIN SettingsAssociate up to 4 ELINs with an ERLOnsite Alert SettingsAvailable Onsite Alert IDs:007Onsite Alert IDs for the ERL:007NoteFor detailed information about ALI configuration, refer to the “Configuring Cisco EmergencyResponder” chapter in Cisco Emergency Responder Administration Guide, which is available at cesw/ps842/products administration guidebook09186a00805a1f4d.htmlSystem Test Architecture Reference Manual for IP Telephony7-4OL-10033-01
Chapter 7Cisco Emergency Responder ConfigurationCisco Emergency Responder Phone TrackingCisco Emergency Responder Phone TrackingThe following sections provide an overview of how Cisco Emergency Responder was configured in theCisco Unified CallManager Details menu web page that you access from Cisco Emergency ResponderAdministration. It points out selected configuration information that will help you understand howCisco Emergency Responder was set up to perform most effectively. Phone Tracking SNMP Settings, page 7-5 Phone Tracking Cisco Unified CallManager Details, page 7-5 Phone Tracking LAN Switch Details, page 7-6This section does not discuss the following Phone Tracking menu web pages:Note Schedule—Use recommended settings Run Switch-Port & Phone Update—No configurable itemsThird-party SIP phones will be tracked using IP subnet based tracking or through manual configuration.Phone Tracking SNMP SettingsTo access the Cisco Emergency Responder Administration web pages to define the SNMP readcommunity string used by the Cisco Unified CallManager and switches Cisco CER will discover, choosePhone Tracking SNMP Settings from the Cisco Emergency Responder Administration application.You do not define devices on this page. You only associate IP address patterns to read community strings.Table 7-5 describes how SNMP settings were configured in the SNMP Settings page.Table 7-5SNMP SettingsFieldSettingIP Address/Host Name10.4.14.6Timeout (in sec)10Retries2Read CommunityPublicPhone Tracking Cisco Unified CallManager DetailsTo access the Cisco Emergency Responder Administration web pages for configuringCisco Unified CallManager details, choose Phone Tracking Cisco Unified CallManager Detailsfrom the Cisco Emergency Responder Administration application.Table 7-6 describes how Cisco Unified CallManager details were configured in theCisco Unified CallManager Details page.System Test Architecture Reference Manual for IP TelephonyOL-10033-017-5
Chapter 7Cisco Emergency Responder ConfigurationCisco Emergency Responder Phone TrackingNote If you are using a Cisco Unified CallManager group, specify the IP address of the backupCisco Unified CallManager server in the Backup CTI Manager 2 field. The server identified in the Cisco Unified CallManager field must be running Cisco UnifiedCallManager and the Cisco Unified CallManager SNMP service. The SNMP service is not activatedby default and requires that community string configuration be made in the Windows ServicesControl Panel before data from the MIB can be read.Table 7-6Cisco Unified CallManager DetailsFieldSettingCisco Unified CallManagerSJC-RFD-SUB-1CTI ManagerSJC-RFD-SUB-1CTI Manager User NameCERNoteThis user name is defined inCisco Unified CallManager and isassociated with all CTI route points andthe CTI port. It is case-sensitive.CTI Manager PasswordPassword specified for the user “cer” inCisco Unified CallManagerBackUp CTI Manager 1SJC-RFD-SUB-2BackUp CTI Manager 2SJC-RFD-SUB-3Telephony Port Begin Address28010Number of Telephony Ports4Phone Tracking LAN Switch DetailsTo access the Cisco Emergency Responder Administration web pages for configuringCisco Unified CallManager details, choose Phone Tracking LAN Switch Details from theCisco Emergency Responder Administration application.Table 7-7 describes how switches that Cisco CER manages were configured in the LAN Switch Detailspage. You can only assign switch ports to ERLs if you enter the switches on this page. Any phonesattached to unidentified switches or ports are listed as unlocated phones in Cisco Emergency Responder,and are assigned to the Default ERL.Table 7-7LAN Switch DetailsFieldSettingSwitch Host Name / IP Address10.3.2.11Enable CAM based phone trackingCheckedSystem Test Architecture Reference Manual for IP Telephony7-6OL-10033-01
Chapter 7Cisco Emergency Responder ConfigurationCisco Unified CallManager Configuration for Cisco Emergency ResponderCisco Unified CallManager Configuration for Cisco EmergencyResponderThe following sections provide an overview of how Cisco Unified CallManager was configured forCisco Emergency Responder.To configure Cisco Unified CallManager for a Cisco Emergency Responder, use the Cisco UnifiedCallManager Administration application to configure the following items: Route Pattern Configuration, page 7-7 Translation Pattern Configuration, page 7-8 Directory Number Configuration, page 7-9 CTI Route Point Configuration, page 7-11 Phone Configuration, page 7-12 End User Configuration, page 7-13 User Group Configuration, page 7-14Route Pattern ConfigurationTo access the Cisco Unified CallManager Administration web pages for configuring route patterns,choose Call Routing Route/Hunt Route Pattern from the Cisco Unified CallManagerAdministration application.Table 7-8 shows how the route pattern 10.911 was configured for Cisco Emergency Responder in theRoute Pattern Configuration page. Seven other route patterns were configured for Cisco EmergencyResponder. These route patterns are not shown in the following table.Table 7-8Route Pattern Configuration Settings for Cisco Emergency ResponderFieldSettingPattern DefinitionRoute Pattern10.911Route PartitionE911 ptDescriptionRoute Pattern for SJC PSAPNumbering PlanNANPRoute Filter None MLPP PrecedenceDefaultGateway/Route ListRL SJC-RFD-3745GWRoute OptionRoute this Pattern (radio button)Call ClassificationOffNetAllow Device OverrideUncheckedProvide Outside Dial ToneCheckedAllow Overlap SendingUncheckedUrgent PriorityUncheckedSystem Test Architecture Reference Manual for IP TelephonyOL-10033-017-7
Chapter 7Cisco Emergency Responder ConfigurationCisco Unified CallManager Configuration for Cisco Emergency ResponderTable 7-8Route Pattern Configuration Settings for Cisco Emergency Responder (continued)FieldSettingRequire Forced Authorization CodeUncheckedRequire Client Matter CodeUncheckedCalling Party TransformationsUse Calling Party’s External Phone Number Mask UncheckedPrefix Digits (Outgoing Calls)blankCalling Party Transform Mask4085551234Calling Line ID PresentationDefaultCalling Name ID PresentationDefaultConnected Party TransformationsConnected Line ID PresentationDefaultConnected Name PresentationDefaultCalled Party TransformationsDiscard Digits None Called Party Transform MaskblankPrefix Digits (Outgoing Calls)blankISDN Network-Specific Facilities Information ElementNetwork Service Protocol-- Not Selected --Carrier Identification CodeblankNetwork Service-- Not Selected --Service Parameter Name Not Exist Service Parameter ValueblankTranslation Pattern ConfigurationTo access the Cisco Unified CallManager Administration web pages for configuring translation patterns,choose Call Routing Translation Pattern from the Cisco Unified CallManager Administrationapplication.Table 7-9 shows how translation patterns were configured for Cisco Emergency Responder in theTranslation Pattern Configuration page.Table 7-9Translation Pattern Configuration Settings for Cisco Emergency ResponderFieldSettings for 210555123XSettings for 408555123XSettings for 9911Translation Pattern210555123X408462999X9911PartitionE911 ptE911 ptinternal ptDescriptionTranslation pattern forPSAP to call back 911callerTranslation pattern forPSAP to call back 911caller911 AccessPattern DefinitionSystem Test Architecture Reference Manual for IP Telephony7-8OL-10033-01
Chapter 7Cisco Emergency Responder ConfigurationCisco Unified CallManager Configuration for Cisco Emergency ResponderTable 7-9Translation Pattern Configuration Settings for Cisco Emergency Responder (continued)FieldSettings for 210555123XSettings for 408555123XSettings for 9911Numbering Plan None None None Route Filter None None None MLPP PrecedenceDefaultDefaultDefaultCalling Search SpaceCER cssCER cssCER cssRoute OptionRoute this Pattern (radio Route this Pattern (radio Route this Pattern (radiobutton)button)button)Provide Outside DialToneUncheckedUncheckedUncheckedUrgent Priority———Use Calling Party’sCheckedExternal Phone NumberMaskCheckedUncheckedCalling Party Transform blankMaskblankblankPrefix Digits (Outgoing blankCalls)blankblankCalling Line IDPresentationDefaultDefaultDefaultCalling Name IDPresentationDefaultDefaultDefaultCalling Party TransformationsConnected Party TransformationsConnected Line IDPresentationDefaultDefaultDefaultConnected NamePresentationDefaultDefaultDefault None None Called Party Transform blankMaskblank911Prefix Digits (Outgoing 913Calls)913blankCalled Party TransformationsDiscard Digits None Directory Number ConfigurationTo access the Cisco Unified CallManager Administration web pages for configuring directory numbers,choose Call Routing Directory Number from the Cisco Unified CallManager Administrationapplication.Table 7-10 shows how the directory number 911 was configured for Cisco Emergency Responder in theDirectory Number Configuration page.System Test Architecture Reference Manual for IP TelephonyOL-10033-017-9
Chapter 7Cisco Emergency Responder ConfigurationCisco Unified CallManager Configuration for Cisco Emergency ResponderTable 7-10 Directory Number Configuration Settings for Cisco Emergency ResponderFieldSettingDirectory Number InformationDirectory Number911Route Partitioninternal ptDescriptionEmergency 911 SJC/RFDAlerting NameSJC-RFD-CER-1ASCII Alerting NameblankAssociated DevicesRP911 SJCDirectory Number SettingsVoice Mail Profile None Calling Search Space None Presence GroupStandard Presence groupAAR Group None User Hold Audio Source None Network Hold Audio Source None Call Forward and Call Pickup SettingsForward AllVoice Mail: UncheckedDestination: blankCalling Search Space: None Secondary Calling Search Space for Forward AllCalling Search Space: None Forward Busy InternalVoice Mail: UncheckedDestination: 912Calling Search Space: CER cssForward Busy ExternalVoice Mail: UncheckedDestination: 912Calling Search Space: CER cssForward No Answer InternalVoice Mail: UncheckedDestination: 912Calling Search Space: CER cssForward No Answer ExternalVoice Mail: UncheckedDestination: 912Calling Search Space: CER cssForward No Coverage InternalVoice Mail: UncheckedDestination: blankCalling Search Space: CER cssSystem Test Architecture Reference Manual for IP Telephony7-10OL-10033-01
Chapter 7Cisco Emergency Responder ConfigurationCisco Unified CallManager Configuration for Cisco Emergency ResponderTable 7-10 Directory Number Configuration Settings for Cisco Emergency Responder (continued)FieldSettingForward No Coverage ExternalVoice Mail: UncheckedDestination: blankCalling Search Space: CER cssForward on CTI FailureVoice Mail: UncheckedDestination: 912Calling Search Space: CER cssNo Answer Ring Duration (seconds)blankCall Pickup Group None MLPP Alternate Party SettingsTarget (Destination)blankMLPP Calling Search Space None MLPP No Answer Ring Duration (seconds)blankCTI Route Point ConfigurationTo access the Cisco Unified CallManager Administration web pages for configuring CTI route points,choose Device CTI Route Point from the Cisco Unified CallManager Administration application.Table 7-11 shows how route points were configured for Cisco Emergency Responder in the CTI RoutePoint Configuration page.Table 7-11CTI Route Point Configuration Settings for Cisco Emergency ResponderFieldSettings for 913RPSettings for RP911 SJSettings for RP912 RFDDevice Name913RPRP911 SJCRP912 RFDDescription913RPEmergency 911 SJCEmergency 912 RFDDevice PoolDP CM1 2DP CM1 2DP CM1 2Calling Search SpaceCER cssCER cssCER cssLocationHub NoneSJCRFDUser Locale None None None Media Resource GroupList None None None Network Hold MOHAudio Source None None None User Hold MOH Audio None Source None None System Test Architecture Reference Manual for IP TelephonyOL-10033-017-11
Chapter 7Cisco Emergency Responder ConfigurationCisco Unified CallManager Configuration for Cisco Emergency ResponderPhone ConfigurationTo access the Cisco Unified CallManager Administration web pages for configuring phones, chooseDevice Phone from the Cisco Unified CallManager Administration application.Table 7-12 shows how phones were configured for Cisco Emergency Responder in the PhoneConfiguration pageTable 7-12 Phone Configuration Settings for Cisco Emergency ResponderSettings forCER CTI Port 1Settings forCER CTI Port 2Settings forCER CTI Port 3Settings forCER CTI Port 4Device NameCER CTI Port 1CER CTI Port 2CER CTI Port 3CER CTI Port 4DescriptionSJC-RFD CERCTI Port #1SJC-RFD CERCTI Port #2SJC-RFD CERCTI Port #3SJC-RFD CERCTI Port #4Device PoolDP CM1 2DP CM1 2DP CM2 1DP CM2 1Common PhoneProfileStandard Common Standard Common Standard Common Standard CommonPhone ProfilePhone ProfilePhone ProfilePhone ProfileCalling SearchSpaceCER cssCER cssCER cssCER cssAAR CallingSearch SpaceCER cssCER cssCER cssCER cssMedia ResourceGroup List None None None None User Hold AudioSource None None None None Network HoldAudio Source None None None None LocationSJCSJCRFDRFDUser Locale None None None None Network Locale None None None None Owner User ID None None None None IgnorePresentationIndicators(internal callsonly)UncheckedUncheckedUnchecked None FieldDevice InformationProtocol Specific InformationPresence GroupStandard Presence Standard Presence Standard Presence Standard PresenceGroupGroupGroupGroupSCCP PhoneSecurity ProfileStandard SCCPProfile for AutoRegistrationSecurity Profile-1Security Profile-1Security Profile-1System Test Architecture Reference Manual for IP Telephony7-12OL-10033-01
Chapter 7Cisco Emergency Responder ConfigurationCisco Unified CallManager Configuration for Cisco Emergency ResponderTable 7-12 Phone Configuration Settings for Cisco Emergency Responder (continued)Settings forCER CTI Port 1Settings forCER CTI Port 2Settings forCER CTI Port 3Settings forCER CTI Port 4SUBSCRIBECalling SearchSpace None None None None Unattended PortUncheckedUncheckedUncheckedUnchecked None None None None FieldMLPP InformationMLPP DomainSecure Shell InformationSecure Shell UserblankblankblankblankSecure ShellPasswordblankblankblankblankEnd User ConfigurationTo access the Cisco Unified CallManager Administration web pages for configuring end users, chooseUser Management End User from the Cisco Unified CallManager Administration application.Table 7-13 shows how the end user CER was configured for Cisco Emergency Responder in the End UserConfiguration page.Table 7-13 End User Configuration Settings for Cisco Emergency ResponderFieldSettingUser InformationLDAP Sync StatusActiveUser IDCERPINAppropriate PINConfirm PINAppropriate PINLast nameResponderFirst nameEmergencyMail IDCERUser Locale None Digest CredentialsblankConfirm Digest CredentialsblankName DialingResponderEmergencyNumber of Digits needed for the Unique AAName2System Test Architecture Reference Manual for IP TelephonyOL-10033-017-13
Chapter 7Cisco Emergency Responder ConfigurationCisco Unified CallManager Configuration for Cisco Emergency ResponderTable 7-13 End User Configuration Settings for Cisco Emergency Responder (continued)FieldSettingDevice AssociationsAvailable Profiles7971-EMEM 7940 Profileemuser1-rfdemuser1-sjcControlled ProfilesblankDefault Profile None Presence GroupStandard Presence GroupSUBSCRIBE Calling Search Space None Allow Control of Device from CTICheckedDirectory Number AssociationsPrimary Extension None IPCC Extension None CAPF InformationAssociated CAPF ProfileblankPermissions InformationGroupsStandard CCM End UsersStandard CTI Allow Calling Number ModificationStandard CTI EnabledRolesStandard CCM End UsersStandard CCMUSER AdministrationStandard CTI Allow Calling Number ModificationStandard CTI EnabledUser Group ConfigurationTo access the Cisco Unified CallManager Administration web pages for configuring end user groups,choose User Management User Group from the Cisco Unified CallManager Administrationapplication.Table 7-14 shows how user groups were configured for Cisco Emergency Responder in the User GroupConfiguration page.Table 7-14 User Group Configuration Settings for Cisco Emergency ResponderFieldSettings for Standard CTI AllowCalling Number ModificationSettings for Standard CTIEnabledStandard CTI Allow CallingNumber ModificationStandard CTI EnabledUser Group InformationNameSystem Test Architecture Reference Manual for IP Telephony7-14OL-10033-01
Chapter 7Cisco Emergency Responder ConfigurationCisco Unified CallManager Configuration for Cisco Emergency ResponderTable 7-14 User Group Configuration Settings for Cisco Emergency Responder (continued)FieldSettings for Standard CTI AllowCalling Number ModificationSettings for Standard CTIEnabledCMMOUTCTI1Standard CTI enabled forthe CER userUsers in GroupFull rgencySystem Test Architecture Reference Manual for IP TelephonyOL-10033-017-15
Chapter 7Cisco Emergency Responder ConfigurationCisco Unified CallManager Configuration for Cisco Emergency ResponderSystem Test Architecture Reference Manual for IP Telephony7-16OL-10033-01
Cisco Emergency Responder Configuration This chapter provides an overview of how Cisco Emergency Responder was configured for Cisco Unified Communications Release 5.0 testing for IP telephony. This chapter does not include detailed installation and configuration instructions. Rather, it is intended to provide you with guidance and serve
