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Recognize Do you smell anunusual odor, likea rotten egg? Do you hearblowing orhissing near a gasappliance meteror pipeline? Do you see blowing dirt, bubblingwater or unexplained dead or dyingvegetation?Respond Do not try to find or repair the leak.Pipeline right-of-wayThe area on each side of a pipelineis called the right-of-way (ROW). Theowner of the underground pipeline hasthe right to restrict certain activitieswithin that ROW – even on privateproperty. ROW locations are usuallyrecorded with counties or localmunicipalities and filed on maps.To learn more about our integritymanagement program or other naturalgas pipeline safety topics, call1-800-257-3645 or visit alliantenergy.com/pipelinesafety.Natural gas leaks – recognizeand respondAnytime you suspect a naturalgas leak, you should react like it’san emergency – leave the area andcall Alliant Energy at 1-800-ALLIANT.Although rare, natural gas leakscan be dangerous and result in anexplosion. There is no charge for a leakinvestigation service call. Leave the area and keep others awayuntil Alliant Energy allows you toreturn. Do not use a telephone or cell phone,start vehicles, turn on lights or useelectricity, (These can ignite airbornegasses or vapors.) Call 1-800-ALLIANT from a remotelocation. If you can hear gas hissing orblowing, call 911.Additional tips Natural gas is colorless and odorless,so Mercaptan is added to make itsmell like rotten eggs. Natural gas is lighter than air, so it willrise and disperse if allowed to ventfreely. Gas appliances should be checkedby a qualified professional annually.Routine inspections keep gasappliances operating safely andefficiently and also reduce risk ofexposure to the dangers of carbonmonoxide.9

N a t u r a lg a ss a f e t yHow natural gas reaches your homeThere are 2.5 million miles ofpipelines in the United States. Whennatural gas leaves production fields,it travels underground through large,high-pressure, interstate transmissionpipelines. It then reaches a localdistribution company, like AlliantEnergy, and passes through a gatestation.This station lowers the pressureand sends the natural gas throughpipelines. These pipelines, also calledmains, are typically buried understreets or along the edges of roads.Finally, from those pipelines, the naturalgas goes to homes and businessesthrough a service line, which is typicallyonly one-half inch to one inch indiameter.As soon as the gas passes througha customer’s gas meter, it becomesthe property of that customer.The homeowner is responsible forbuilding and maintaining the pipingthat the natural gas flows through toget to appliances and equipment.Gas WellheadInterstate TransmissionLineGate StationDistributionRegulatorStationynergnt EAlliaineon LsimissTranHomesBusinessesineice LDistrServibution LinSere (Main)GasMeterResid10entSiceervialHomeeLinviceLine

Call before you dig – just dial 8-1-1Damage from digging is the mostcommon cause of underground naturalgas leaks. If you are planning a projectthat involves digging,trenching, drilling orgrading, state lawrequires you to call811 at least three daysbefore digging. This isa free service, and there are penalties ifyou dig and hit a line, but did not call.The 811 One Call Center will directutilities to come mark the locationof any buried lines on your property.Yellow paint markings or flags willshow where natural gas lines areburied.Dialing 811 works from any location.For state specific numbers, call:Iowa:Iowa One Call1-800-292-8989Wisconsin:Diggers Hotline1-800-242-8511Minnesota:Gopher State One ect the marksKeep trees, shrubs, fences and anystructures away from the pipelinemarkings to ensure pipeline safetyand integrity are maintained. To obtainadditional information on “811,” visitcall811.com.Dig with careMinor damage, like nicks, scratches,cuts, scrapes, dents or gouges, canresult in pipeline failure or a majorincident in the future if not properlyassessed. If you hit a gas line, contactAlliant Energy at 1-800-ALLIANT beforeback-filling your excavation. If gas isblowing, call 911.Para solicitar una version en espanol deeste folleto, llame at 1-800-257-3645 o visitealliantenergy.com/espanol.11

N a t u r a lg a ss a f e t yINSIDE YOUR HOMECarbon monoxidepoisoningCarbon monoxide isoften called the silentkiller. That’s why it’simportant to be aware ofthe symptoms of carbonmonoxide (CO) poisoning. Symptomsinclude: dizziness, shortness of breath,headaches, confusion, nausea andfainting. If you have these symptomsafter being in an enclosed area, getfresh air immediately and seek medicalattention.Protect yourself from CO poisoningby confirming that fuel-burningappliances are installed, maintained andused properly and safely. That includeshaving an annual inspection of heatingand venting equipment by a qualifiedtechnician prior to the heating season,and the use of a carbon monoxidealarm that meets current standards.If you have these symptoms afterbeing in an enclosed area, get freshair immediately and seek medicalattention.Space heater safetyGas space heaters are a safe wayto heat if they are used properly,installed by a qualified professionaland maintained correctly. Alwayshave your gas heater and ventingsystem installed professionally andaccording to code. Do not re-installused space heaters.Gasoline, flammable liquids andother combustible materials shouldnever be used indoors, and should be12stored in an approved container awayfrom appliances and other sources ofignition.Never use gasoline or otherflammable liquids in the same areaas a gas appliance or other ignitionsource. Never store gasoline inplastic milk jugs or glass containers.Talk to your children about thedangers of flammable liquidproducts. Do not use gasoline asa cleaner and do not use gasolineindoors.Hot water scald preventionMake sure yourwater heater is set to asafe temperature above120 degrees. Checkthe water temperaturebefore placing a child inthe bathtub, and neverleave a child alone or with other youngchildren in the bathtub.Interior piping and connectionsNatural gas connectors need tobe inspected regularly and replacedas needed. Certain kinds of flexibleconnectors manufactured between1970 and 1980 may fail over time andneed to be replaced.After disconnecting gas appliances,gas connectors should always beremoved and thefuel line shouldbe pluggedand capped.Remember,Alliant Energy isresponsible for gaspiping up to the meter. After the meter,the gas and piping are the responsibilityof the property owner.

OUTSIDE YOUR HOMEBe aware of corrugated stainlesssteel tubingIf your home or business was builtafter 1990, or you’ve had work doneto your natural gas system, it’s likelythat Corrugated Stainless Steel Tubing(CSST) was installed. The risk involvedwith improperly installed CSST is iflightning strikes a structure containingCSST, the lightning will travel along thestructure’s natural gas piping and couldcause a leak or fire.Alliant Energy does not provideinspection service for CSSTinstallations. If you find CSST afterinspecting your home or business,Alliant Energy recommends that youcontact a licensed electrician to makesure it’s bonded and grounded properly.If you are unsure if your buildingcontains CSST, contact a buildinginspector to obtain a professionalinspection.Keep it clearSnow and ice can damage gasmeters and pipes. Use a broom tokeep gas service equipment clearduring the winter. Side wall vents forgas appliances, like a furnace or waterheater, must be cleared following amajor snow or ice storm to enableproper venting and prevent carbonmonoxide accumulation.When clearing the gas meterequipment or a sidewall vent, usea broom or your hands instead of ashovel. A strike from a shovel coulddamage the equipment.Buried fuel linesAll gas pipes downstream of the gasmeter belong to the property owner.The property owner is responsiblefor maintenance and operation of thisportion of the fuel line system.Property owners should be aware ofany buried fuel lines on their property,such as lines thatrun to a detachedbuilding, garage,grill or poolheater. Buriedpiping should beregularly checkedfor safety andinspectedfor leaks bya qualifiedtechnician. Thepiping should belocated and marked prior to digging.Digging performed near the pipe shouldbe done by hand.13

E n e r g y - e f f i c i e n c yp r o g r a m sFor your homeAlliant Energy offers a variety ofprograms to help you manage yourenergy costs and make your homemore comfortable. You can chooseoptions that fit your needs and lifestylewhile taking advantage of rebates onnew high-efficiency equipment. NOTE:Due to state regulations, programguidelines and eligibility vary by state.Call or visit the websites listed to theright for details on efficiency programsin your area.Alliant EnergyEnergy Efficiency Hotline,1-866-ALLIANT iciency@alliantenergy.comFocus on Energy (Wisconsin only)1-800-762-7077focusonenergy.com14For your businessAlliant Energy staffs its BusinessResource Center with consultantstrained to answer your energymanagement questions. They cansuggest opportunities to reduceenergy costs and take advantage ofour money-saving, energy-efficiencyprograms.Business Resource Center1-866-ALLIANT r@alliantenergy.com

Numbersandsitestoknow Clip and save this page. Post it on your refrigerator or anywhere that gives you easy access to this important information.IowaTo report a power outage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-877-740-5050Electric or gas emergency and billing questions. . . . . . . . 1-800-ALLIANT (800-255-4268)Call Before You Dig. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811 or 1-800-292-8989Energy efficiency hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-866-ALLIANTMinnesotaTo report a power outage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-877-740-5050Electric or gas emergency and billing questions. . . . . . . . 1-800-ALLIANT (800-255-4268)Call Before You Dig. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811 or 1-800-252-1166Energy efficiency hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-866-ALLIANTWisconsinTo report a power outage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-862-6261Electric or gas emergency and billing questions. . . . . . . . 1-800-ALLIANT (800-255-4268)Call Before You Dig. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811 or 1-800-242-8511Focus on Energy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-762-7077Call before you dig –dial 811, toll free.Visit alliantenergy.com to:Dialing 811 works from any location,for state specific numbers, call:Report a power outage, view power outagestatus information, learn more about energyefficiency or pay your bill.Iowa: Iowa One Call – 1-800-292-8989Frequently used shortcuts:Minnesota: Gopher State One Call –1-800-252-1166alliantenergy.com/paymybill – Findinformation and options to view and pay billWisconsin: Diggers Hotline –1-800-242-8511alliantenergy.com/myaccount – For onlineaccess to bill information and paymentoptionsIllinois: JULIE – 1-800-892-0123In the dark? Report a poweroutage from your cell phone Dial #255 from your U.S. Cellularphone Smart phone users (for all cell phonecompanies) visit alliantenergy.comshould to go directly to our MobileOutage Reporting featurealliantenergy.com/energyefficiency – Forenergy efficiency tips around your home andbusinessalliantenergy.com/rewards – Forinformation on Cash-Back Rewards onenergy-efficient purchasesalliantenergy.com/treetrimming – Formore information on Alliant Energy’s treetrimming practices15

Extra chargesRental propertyAlliant Energy may take legal action on unpaid billsfor customers who have the ability to pay their winterheating bills but do not. Delinquent customers whofit this category may have to pay up to three timesthe amount of the outstanding balance incurred afterOct. 31 and before April 16, as well as Alliant Energy’scollection costs and a deposit up to the total of the fourhighest consecutive bills.PSC rules also make the owner of rental propertyresponsible for service at dwelling units that share meters.If a bill continues to go unpaid, the balance can betransferred to the property owner’s or manager’s homeor office account, and that account can be subject todisconnection.Service disconnectionIf you have questions about your bill or other utilitymatters or have been notified of a service disconnection,call us first to resolve the problem. If you are behindon your bill, we’ll attempt to work out a payment planwith you. If you’ve pursued remedies with us and feeladditional investigation is required, you have the option tocontact the Public Service Commission. They will reviewthe disputed issue and recommend terms of settlement.If your account is delinquent, Alliant Energy willprint a notice on your bill or send a separate mailingprior to disconnecting your service. The notice willinclude: Reason for the disconnection Date when service may be disconnected How to contact us about the disconnectionThe notice will be sent to you at least ten days beforedisconnection. If the billing address is different from theservice address or the account is being billed in the nameof “occupant”, “resident” or other like term, notice shallbe posted at each individual dwelling unit of the serviceaddress not less than five days before disconnection.Alliant Energy will make a reasonable effort to contactyou before service is disconnected. You should contactus immediately if you’d like to discuss a payment plan.If service is not disconnected on or before the 20thday after the notice is mailed, Alliant Energy will leavea new notice at the site between 24 and 48 hours beforethe service is shut off. Customers who fail to pay fora product or non-utility service provided by AlliantEnergy may not have their service disconnected for nonpayment. However, service may be disconnected if: You do not permit authorized Alliant Energy staff toread your meter at least once every six months You do not pay your bills in full when due, pay asagreed, or pay required depositsSettling disputesRestarting serviceWe will attempt to contact any residential customerwhose service has been shut off for nonpayment of billsand make every effort to turn on service before the weathergets cold. If you know of someone who has no heat, callus. You do not have to give your name.Energy efficiencyFor information on energy efficiency programs, rebatesor educational material, contact Focus on Energy at1-800-762-7077, or online at focusonenergy.com.In the interest of energy conservation and safety, it isrecommended you set your water heater thermostat nohigher than 125 Fahrenheit.A GUIDE TO YOURGlossary of terms used on your billCustomer Charge – The customer charge covers the costof operations to supply and maintain your utility service.This charge includes items like meters, other equipment,and account administration. The customer charge for eachutility service is billed monthly.State Low-Income Assistance Fee – Utilities collectthis fee and pass it on to the State of Wisconsin. Funds areused to provide energy assistance.Electric termskWh (kilowatt-hour) – Electricity is measured and billedin kilowatt-hours (kWh). A kWh is 1,000 watts used forone hour. For example, if you burn a 50-watt light bulbfor 20 hours, you use one kWh; or if you use a 1,000-wattappliance for one hour, you use one kWh.Information about yourbill, payment options,special circumstances,and other aspects ofyour electric and gasservice.Demand Charges (monthly) – This cost covers thefinancing and maintenance of Alliant Energy’s generatingstations and transmission facilities. It is determined bymultiplying the maximum monthly on-peak demand (in KW)by the current rate.Customer Demand Charges – These charges representsubstation and distribution costs. Because Alliant Energymust build distribution equipment large enough to handlea customer’s maximum load, the customer demand chargeis determined by multiplying the maximum KW demand forthe most recent 12 months (either on-peak or off-peak) bythe current rate.To learn more about theprograms or informationin this brochure, call usat 1-800-ALLIANT(1-800-255-4268)Gas termsCCF (100 cubic feet) – Gas meters record usage in unitsof 100 cubic feet (CCF).Heat Factor – This is a measure of the heat value ofnatural gas, which can vary from month to month.To reach the Public ServiceCommission of Wisconsin (PSC),call 1-800-225-7729 or visitwww.psc.wi.gov.For detailed information on therules affecting Wisconsin utilitycustomers, write to:DOCUMENT SALESP.O. BOX 7840MADISON, WI53707-7840Therm – Gas bills are calculated in therms, the measure ofheat delivered. Therm usage is determined by multiplyingthe CCF used, as recorded by the meter, by the monthlyheat factor of the gas.EMAILdocsales@doa.state.wi.us(Note: There is a fee for these materials.) A prior customer who was, and still is, living at youraddress has an unpaid bill You tamper with your meter Hazardous health and safety conditions exist71-0378ECRM 157672490M4/14JSDST 00106469

Your billPayment optionsStarting/stopping serviceTypically, utility bills are sent out every 26 to 35 days.This is what you’ll find on your bill:There are a number of convenient payment options available.Moving? When you buy a home or rent an apartment, callAlliant Energy or visit alliantenergy.com to open an accountor take an account out of your name. When opening anaccount, be prepared to provide some form of identification. Customer name Billing address Service address (if different from the billing address) Account number Next meter reading dat

learn how to read your Alliant Energy bill, visit alliantenergy.com. If you misplace the envelope, mail your payment to: Wisconsin customers: Alliant Energy P.O. Box 3068 Cedar Rapids, IA 52406-3068 Iowa and Minnesota customers: Alliant Energy P.O. Box 3066 Cedar Rapids, IA 52406-3066 Mail your service deposit to: Alliant Energy P.O. Box 3003