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Chargeback Reason CodesCard ER4756Reason TextIC-Illegible Sales DataDP-Duplicate ProcessingUA-UnauthorizedPurchaseAP-Automatic PaymentCD-Credit Posted as aDebitRM-Quality of Goods orServicesNC-Not ClassifiedRN-Additional Request/Non-Receipt of CreditAW-Altered AmountCR-Cancelled ReservationCA-Cash Advance DepositDA-DeclinedAuthorizationInvalid CardholdernumberNo AuthorizationNon-Receipt of Goods orServicesSV-Stored Value DisputePage 1 – Chargeback Reason CodesChargeback CategoryPreventable ReversibleRequest for InformationProcessing ErrorCancelled/Returned byCardholderCancelled/Returned byCardholderProcessing ErrorYESNONOYESNOYESNOYESNOYESCancelled/Returned byCardholderOtherRequest for InformationNOYESNOYESYESYESProcessing ErrorFraudOtherAuthorization ErrorYESNOYESYESYESYESNOYESAuthorization ErrorYESYESAuthorization ErrorNon-Receipt of Goods orServicesCancelled/Returned byCardholderYESNOYESYESNOYES
Chargeback Reason CodesReasonCodeReason TextCard ed ItemIllegible or MissingDocumentation received wasinvalid/incompleteDuplicate ProcessingWarning Bulletin FileRequested/RequiredAuthorization Not ObtainedAccount Number Not on FileTransaction Amount?Duplicate ProcessingCard Not Valid or ExpiredNo Cardholder AuthorizationFraudulent Processing ofTransactionsCanceled RecurringTransactionLate PresentmentCorrect TransactionCurrency Code Not ProvidedUnauthorized transactionexceed floor limitQuestionable MerchantActivatesCredit Posted as a PurchaseCardholder DisputeDefective/ Not as DescribedCardholder Dispute-NotElsewhere ClassifiedNon-Receipt of ted TelephoneTransactionServices Not RenderedPage 2 – Chargeback Reason CodesChargeback CategoryPreventable ReversibleRequest forInformationRequest forInformationProcessing ErrorAuthorization ErrorAuthorization ErrorYESYESYESYESNOYESYESYESNOYESAuthorization ErrorProcessing ErrorProcessing ErrorAuthorization celled/Returned byCardholderProcessing ErrorProcessing ErrorNOYESYESNONONOProcessing ErrorYESNOFraudYESNOProcessing ErrorCancelled/Returned byCardholderProcessing ErrorNONOYESYESNOYESNon-Receipt of Goodsor ServicesFraudNOYESNOYESNon-Receipt of Goodsor ServicesNOYES
Chargeback Reason CodesReasonCodeReason TextCard ERCARD4905MASTERCARDMASTERCARD9899Counterfeit TransactionMagnetic Stripe POS FraudCardholder does notrecognize- Possible FraudDocumentation received wasinvalid/incompleteInvalid Acq Ref Data onSecond PresentmentGood Faith CollectionPre-CompliancePage 3 – Chargeback Reason CodesChargeback CategoryPreventable ReversibleFraudNOYESRequest NONOYESYES
Chargeback Reason CodesCard SAVISA7879VISA80VISA81Reason TextChargeback CategoryServices Not Provided orMerchandise NotReceivedCanceled RecurringTransactionNot as Described orDefectiveMerchandiseFraudulent MultipleTransactionsRequested Copy IllegibleorInvalidCounterfeit TransactionCard Recovery Bulletin orException FileDeclined AuthorizationTransaction Exceeds FloorLimitExpired CardLate PresentmentTransaction NotRecognizedIncorrect Curr or TranCode orDom Proc ViolationNon-Matching AccountNumberService Code ViolationRequested TransactionReceiptNot ReceivedIncorrect TransactionAmount orAccount NumberFraud-Card PresentEnvironmentNon-Receipt of Goodsor ServicesNOYESCancelled/Returnedby CardholderCancelled/Returnedby CardholderNOYESNOYESFraudNOYESRequest for InformationYESYESFraudAuthorization ErrorNOYESYESNOAuthorization ErrorAuthorization ErrorYESYESYESYESAuthorization ErrorProcessing ErrorRequest for InformationYESYESNOYESYESYESProcessing ErrorNOYESAuthorization ErrorYESYESProcessing ErrorRequest for InformationYESYESYESNOProcessing ErrorYESYESFraudNOYESPage 4 – Chargeback Reason CodesPreventable Reversible
Chargeback Reason CodesCard TypeReasonCode83Reason TextChargeback CategoryFraud-Card AbsentEnvironmentFraudNOYESCancelled/Returnedby CardholderProcessing ErrorNon-Receipt of Goodsor ServicesNOYESNONOYESYESFraudNONOProcessing 5Credit Not 9Paid by Other MeansNon-Receipt of Cash orLoadTran Value at ATM/LoadRisk IdentificationServicesTransaction ExceedLimitedAmountPreArbitration/ArbitrationGood Faith CollectionPre-CompliancePage 5 – Chargeback Reason CodesPreventable Reversible
Chargeback Reason CodesCard EXAMEXAMEXAMEXR17S01R12R21Reason TextChargeback CategoryNo AuthorizationCredit not ProcessedRequest for InformationCancelled/Returnedby CardholderFraudProcessing ErrorRequest for InformationNon-Receipt of Goodsor ServicesRequest for InformationCancelled/Returnedby CardholderRequest for YESYESNORequest for InformationNONOCancelled/Returnedby CardholderRequest for InformationNONONONORequest for InformationRequest for InformationRequest for InformationRequest for InformationYESNOYESYESNONONONOFraudulent TransactionPaid By Other MeansDebit AdjustmentNon Receipt ofMerchandiseFraudulent TransactionNot as Described orDefective MerchandiseRequested TransactionInformation Not ReceivedMerchant AcceptedChargebackMerchant AcceptedChargebackRequested TransactionInformation Not ReceivedNon Dispute AdjustmentNon Dispute AdjustmentNotificationNon Dispute AdjustmentPage 6 – Chargeback Reason CodesPreventable Reversible
Page 4 - Chargeback Reason Codes Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by Cardholder NO YES VISA 53 Not as Described or Defective
