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IT GovernanceUIS Monthly Update December 2014Scott Munson12/19/2014
UIS November 2014 Enterprise Services Update Projects Update eRA UpdatesMUNSON IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/20142
IT GOVERNANCE DECEMBER 2014ENTERPRISE SERVICES UPDATEMUNSON IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/20143
Enterprise Services Issues – November ‘14Service impact less than 30 minutes unless notedDate12IssueEmergency Windows patchapplied to eRA and DARS (311/13 hours 14 minutes)Emergency Windows patchapplied to eRA and DARS (111/20 hour 27 minutes)Root CauseResolutionMS released a patch addressing a criticalsecurity vulnerability, impacting eRAWindows patch was appliedand DARSMS released a patch addressing a criticalsecurity vulnerability, impacting eRAWindows patch was appliedand DARSSeenMitigation BeforeN/AN/AN/AN/AMUNSON IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/20144
Enterprise Services Reliability to End UsersTotal Reliability for UsersAssuming 24 hr by 7 days with HolidaysExcluding Planned Maintenance100.00%99.00%98.00%Up Time %June-14 (99.97%)Jul-14 (99.96%)Aug-14 (99.995%)Sept-14 (100.00%)Oct-14 (99.98%)Nov-14 IS100.00%99.24%99.99%100.00%100.00%100.00%1. Percentages in parentheses represent % services available to end users during the month when maintenance windows areappliedMUNSON IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/20145
Enterprise Services Reliability to End UsersTotal Reliability for UsersAssuming 24 hr by 7 days with HolidaysExcluding Planned Maintenance Windows100.00%99.00%98.00%Up Time %June-14 (99.97%)Jul-14 (99.96%)Aug-14 (99.995%)Sept-14 (100.00%)Oct-14 (99.98%)Nov-14 . Percentages in parentheses represent % services available to end users during the month when maintenance windows areappliedMUNSON IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/20146
Enterprise Services Reliability to End UsersTotal Reliability for Users - UIS Incidents OnlyUp Time (%)Assuming 24 hr by 7 days with HolidaysExcluding Planned Maintenance 93.00%92.00%91.00%90.00%June-14 (99.97%)Jul-14 (99.96%)Aug-14 (99.995%)Sept-14 (100.00%)Oct-14 (99.98%)Nov-14 0%100.00%1. Percentages in parentheses represent % services available to end users during the month when maintenance windows areappliedMUNSON IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/20147
IT GOVERNANCE DECEMBER 2014UIS PROJECT PORTFOLIO UPDATECUMMINGS IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/20148
Project NameObjective% Complete Projected End DateCore 12 ProjectsCampus Solutions Bundle 35Recurring maintenance project of theCampus Solutions Application to ensureregulatory compliance, applying of criticalpatches, and implementation of newfeatures.100%12/2014Spring 2015 Start UpRecurring project to evaluate, prep, loadtest, and ready enterprise systems forJanuary start of classes45%1/2015Elevate: UIS Phase II of HCM/FINUpgrade ProjectDefining designs and related technicaltasks following the fit gap performed byboth Employee Services and Finance inphase 1. Delivery of Test Move 1Environments to ES and FIN41%2/2015eRA Boulder Proposal TrackingImplementation of new InfoEd electronicResearch Administration application tosupport proposal and award processes ina standardized manner.60%11/201412/20143/2015**Due to level of effort surroundingthe data conversion tasks and theworkflow issues encountered, thisproject’s tasks and due date havebeen revised with customerapproval.Service Tool Phase 1Implementation of a single tool for ITService Management – which will includemultiple phases.Replace current incident and servicerequest tools utilized by UIS:Supportworks, JIRA, and Trakker.61%2/20151/2015CUMMINGS IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/20149
Project NameObjective% CompleteProjected End DateDARS Upgrade/uAchieveUpgrade of DARS 3.5 to uAchieve 4.0. Thisproject, which is a re-platform effort, willallow this service to stay up-to-date from amaintenance perspective while providingimproved functionality for campus users.One example: uAchieve will provideenhanced presentation and increasedflexibility of Student and Staff Self-Servicepages.21%10/2015Portal PeopleSoft Tools Upgrade8.54While this project upgrades the Portal from8.53 to 8.54, it also will aid in standardizingportal development and maintenance acrossUIS, UCD and UCCS resulting in the ability todeliver new portal functionality quickly tostudents. This is also needed for future toolsupgrade for other PeopleSoft applicationsplanned in calendar year 201557%3/2015eCRM – UIS Integration &Authentication Phase 1Phase 1 goal: Implementation ofintegrations and authentication to serve CUBoulder Arts & Sciences CRM salesforceinitiative for improving Student Success.Integrations with: Campus Solution, DARS,MDM. Authentication using PING to enableSingle Sign On for: Campus Solutions, DARS,and Document Management25%2/2015**This is the go-live into Productionfor the UIS aspect of the largerUCB project. UCB go-live is3/9/2015CUMMINGS IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/201410
Project NameObjective% CompleteProjected End DateFlex ProjectsProject TooleRA Document ManagementIntegrationImplementation of a Project andPortfolio Management tool creatingefficiencies around managing projects,resources, and the UIS Portfolio.100%10/201411/2014**After research into delivered reports, UIShas ordered custom reports to meetresource management business needs upongo-live of using this product. Thisdependency shifted the go-live date basedon vendor development time.Integrate a document managementsystem into the current eRAsoftware.Need created by massive files in IRBoffices at both UCB and 15**DMS has been tied to the upgrade to 13ewhich went live on 12/15. However due toadded requirements and the related testingand signoff, go-live has been moved toJanuary for this projectSecure Enterprise Search (SES)ImplementationProvide ability to search enterpriseinformation within CampusSolutions, and CRM.29%2/20153/20155/2015**UIS re-baselined this project now thatresources are available to work the tasks.Nelnet Payment PlanImplementation of Nelnet’s paymentplan solution to replace CS paymentplans. Campus staff time who spendtime fielding complaints on paymentplans should see a decrease as a resultof this change.80%12/2014CUMMINGS IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/201411
Project NameObjective% CompleteProjected End DateFlex ProjectsCollaboration and KnowledgeSharing Upgrade for SharePointUCD & UCB Mobile ProjectUpgrade of SharePoint application32%utilized by CU System. Implementationof site Governance structure, enhancedfunctionality, and new support modelto meet departmental needs andenable successful adoption.Leverage new Oracle mobile21%functionality within Campus Solutionbundles to implement a deliverednative mobile solution for CU studentsfor IOS and Android devices.8/20154/2015CUMMINGS IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/201412
IT GOVERNANCE DECEMBER 2014ERA PROJECTS UPDATEO’MALLEY IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/201413
eRA Project StatusProjectStatusProposal Development(Denver) New release of 13e will allow compliance with additionalsponsors requirements for submissionsOver 700M Competitive Federal submissions in CY2014Proposal Tracking (Denver) Steady stateIn Development – Interface to PS 8.4Proposal Tracking (Boulder) Data being loaded into staging tables for load into eRAweek of 12/19/14Reports for CIW has begunReady for deployment, 3/2015Human Subjects (Denver) DMS specification lockedSteady stateHuman Subjects (Boulder) Steady stateO’MALLEY IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/201414
eRA Project StatusProjectStatusConflict of Interest (Denver) Disclosure endedSteady stateDocument Management DMS has been tied to the 13e upgrade since 7/2014Expanded scope has delayed deployment until 1/2015Soft rollout is at Drs Capell and Dunnes discretionFinancial Tracking In ProgressFull testing began 12/10/14Using the CI loader to integrateData Warehouse Steady stateRelease Planning V13e went live on 12/15/14O’MALLEY IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/201415
Service Management - which will include multiple phases. Replace current incident and service request tools utilized by UIS: Supportworks, JIRA, and Trakker. 61% 2/2015 . UCB project. UCB go-live is 3/9/2015 CUMMINGS IT GOVERNANCE DECEMBER 2014 UIS UPDATE 12/15/2014 10 . Project Name Objective % Complete Projected End Date
