Transcription
What You Need to LeadEmotional IntelligenceIn PracticeHollyelissabruno.com
Emotional Intelligence isThe ability to read people aswell as you read books, &Act wisely as a result of thisinformation.
IQ & EQIQ-ability to logicallyanalyzeEQ-ability to read peopleas well as we read books
IQ measures our ability to:0Combine and separateconcepts;0 Judge and reason;0 Engage in abstract thought
Neurons inside our brainInterconnection
IQ & EQIQ-ability to logicallyanalyzeEQ-ability to read peopleas well as we read books
On the value of EQ vs. IQAt its best, IQ contributes about 20% tothe factors that determine life success,which leaves 80% to other sources.Dr Daniel Goleman
Messageswithoutwords
Dr Daniel Goleman on EQ:Academic intelligence has little to dowith emotional life. People with highIQ’s can be stunningly poor pilots oftheir personal lives.In the day-to-day world, no intelligenceis more important than the interpersonal.
Amygdala hijack0 Small almond shapedgland0 Fight or flightresponse0 Signals the release ofadrenalin or cortisol0 Removes perspective
How to stop whinersBrinkman & Kirshner, Dealing with people you can’t standDo not: Agree with the whiner Disagree with thewhiner Solve the whiner’sproblem for her.Do: Interrupt, ask for aconcrete example Say: “Let’s problemsolve” If s/he refuses toproblem solve, say:“Since I can’t help youwith that problem,please don’t bring it tome again.
Orbitofrontal cortex OFC Modulates the amygdala Brain’s “executive function” Allows us to “step to the side” toregain perspective OFC Perspective &professionalism
Five principles of effectiveconfrontation1.2.3.4.5.Focus on behavior, not personalityBe factual and concreteKnow what you stand for: Keep your eyes on thatprizeDon’t get “hooked” into power struggles: Q-TIPExpect adults to take responsibility for themselves.
Five principles of effectiveconfrontation1.2.3.4.5.Focus on behavior, not personalityBe factual and concreteKnow what you stand for: Keep your eyes on thatprizeDon’t get “hooked” into power struggles: Q-TIPExpect adults to take responsibility for themselves.
What percentage of teachersembraces changeimmediately?05%010% Never change015% Slowly adapt and change060% Wait and see “what’s in it forme?”Dr. Neila Connors If you don’t feed the teachers, they eat the students.
Whine whine whine!How to stop whinersDo not:Agree with the whinerDisagree with the whinerSolve the whiner’s problem for her.Do:Interrupt, ask for a concrete exampleSay: “Let’s problem solve”“Since I can’t help youwith that problem, please don’t bring it to me again.”If s/he refuses to problem solve, say:Brinkman & Kirshner, Dealing with people you can’t stand
Brinkman & Kirshner, Dealing with people you can’t stand Do not: Agree with the whiner Disagree with the whiner Solve the whiner’s problem for her. Do: Interrupt, ask for a concrete example Say: “Let’s problem solve” If s/he refuses to problem solve, say: “Since I ca
