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Ready to welcome your guests(Re-opening) cleaning and disinfection guide for Food ServiceSARS-CoV-2 readyThese materials are provided for general information purposes onlyand do not replace each user's responsibility to assess theoperational, legal and other requirements applicable to each facility.
FEEL WELCOMESAFE – CLEAN - SERENEPrepare and implement preventivemeasures and enhanced hygieneguidelines in food service premises inresponse to the situation generatedby Covid19 pandemic.Prepare, plan and act;reassure your guests and your staff.
Ready to welcome your guestsWelcoming & healthyenvironmentEnhanced cleaning and disinfection in your operationsPrepare for enhancedpersonal hygieneProtect your people and guests and enhance guest experiencePrepare for enhancedfood safety measuresProtect and reassure your guestsProtect and reassure your staffProvide expertise and monitor compliancePrepare for enhancedcleaning & disinfectionDeep cleaning tips
Heightened awareness in cleaningBefore re-opening post-coronavirus, and during opening hours, take care to ensure thefollowing basic preparations: The correct products and tools on site The correct cleaning procedures in place The correct training in place The correct wall charts and signage posted Enthusiastic team members willing to make your business a successThen the business will thrive on the trust of customers old and new.
Products & considerationsFor re-opening & during daily businessThe rightproducts/toolsSafely storedOrder, stock &check currentproduct in dateBespoke cleaningcupboard awayfrom food stuffsHand wash/sanitiserstationsChemical equipmentworkingFilled & readilyavailableFilled & dosing atthe correct levelIP outbreak productsFor localisedincidents &breakouts
Deep cleaning procedure tipsBefore re-opening & on top of general cleaningCLEAN &DISINFECT ALLAREAS INCL.TOUCH POINTSCLEAN THEFLOORMAKE SURESTOCK IS ONSITEENSUREPRODUCTIN DATECLEANTRIGGERBOTTLESCheck PIS, SDS for detailed info;http://sds.diversey.com 2020Diversey, Inc. All Rights Reservedwww.diversey.comCHECK DISHWASHERUP TO TEMP &EQUIPMENTWORKINGRUN ALLTAPS TOCLEAR PIPESCHECK DISPENSERSHAVE PRODUCT &WORKDESCALEDISHWASHER &BAIN MARIESFRIDGES & FREEZERSCLEANED,DISINFECTED & UP TOTEMP.CLEAN OUTICEMACHINESCLEAR COMBIOVENS THROUGHWITH WATERCHECK ALLEQUIPMENTWORKING & CLEANCLEAN ALLBEVERAGEMACHINESRECLEANCUTLERYCLEAR GREASETRAPS &DRAINSCHECK FORODOURSCLEAN & DISINFECTCONDIMENTDISPENSERSTRAIN STAFFRE-CLEANDUSTYCROCKERY &GLASSESRE CLEANDUSTY POTS& PANS
Let’s live!Prepare for enhanced cleaning & disinfecting
Standard Operating ProceduresKitchensYour cleaning procedure and hygiene practicesare more important than ever: Refer to Standard Operating Procedures when itcomes to cleaning of food preparation areaDiversey can support you with the SOP forkitchens with specifically developed instructionguidesPay special attention to high touch points and forthese enhance the cleaning proceduresDiversey can help you with specially preparedhigh-touch wall charts
Examplecleaning range& problem solversSUMA D1HAND DISHWASH LIQUIDSUMA D2ALL PURPOSE CLEANERSUMA D3.5DEGREASERIt is important to have the correct products forthe job to ensure: Equipment and furniture are not damagedJobs are finished easily, quickly and safelyYou don’t unwittingly cause food poisoningYou don’t cause any slips or tripsYou get the best visual resultsSUMA D5.2DESCALERSUMA D6GLASS CLEANERSUMA D7.1STAINLESS STEELSUMA D9OVEN & GRILLSUMA DISHWASHINGDETERGENT & RINSE AIDDrainsFridges/FreezersMould/MildewUse biocides safely. Always read the label and product information before use.Check PIS, SDS for detailed info; http://sds.diversey.com 2020 Diversey, Inc. All Rights Reserved www.diversey.comFloors
Exampledisinfection rangeSUMA STAR DES D1.55HAND DISH WASHWith an array of disinfectants and sanitisers you canfeel safe in the knowledge everyone is protected,every day.SUMA BAC D10DETERGENT DISINFECTANT SUMA D4 TABLETS/D4.8DETERGENT DISINFECTANTSurfaces, equipment, utensilsSink plug holesBody spillagesPersonal careWashroomsQuat & chlorine tests for peace of mindOXIVIR EXCELSOFT CARE SENSISEPT H34HAND SOAP/ 8A BACTISOAPSOFT CARE MED H5/DES EHAND DISINFECTANTTASKI SANI 4 IN 1 PLUSWASHROOMS CLEANERSink plug holesHand careTest stripsUse biocides safely. Always read the label and product information before use.Check PIS, SDS for detailed info; http://sds.diversey.com 2020 Diversey, Inc. All Rights Reserved www.diversey.com
Always ensurefloors are free ofdebris, clean anddryCleaning procedure tipsWhilst openAlways ensure thatdisinfectants are rinsedoff surfaces to avoid abuild up of productAlways clean asfrequently as yourstandard practicerequiresFrequently clean &disinfect touch pointsEnsure you use theright product for thejobAlways check dosage andcontact times on theproduct PIS example:EN14476 for CoronavirusEnsure that cleaningpractices are clearlyvisible to customers &guestsAlways ensure you followlocal disinfectingguidelinesEnsure that productdosing & dispensingequipment isfunctioning wellFor effective thermal disinfectionensure you dishwasher is workingat the correct temperatureEnsure cleaning stations arestocked and bottles andequipment kept clean
Automatic dishwashing procedure tipsEnsure switches, buttons,dispenser, arms and all touch pointsare disinfected regularlyEnsure detergent and rinse aid areconnected and dosed correctlyAlways wear appropriate PPE whenchanging chemical*Always wash hands with soapthoroughly before unloading thedishwasherDescale, clean and disinfect all partsbefore useSuma D10 – Suma D5.2*Allow time for air drying beforestacking*Ensure staff are correctly trained onthe use of the dishwasherStore and transport clean crockery inclosed containers if possibleWear gloves when pre rinsing andloading the dishwasherEnsure wares are stacked in correctmanner*Check PIS, SDS for detailed info;http://sds.diversey.com 2020Diversey, Inc. All Rights Reservedwww.diversey.comAlways allow full cycle to complete*Ensure correct washing temperature60-65 C / keep monitoringEnsure correct rinse temperatureabove 80 C / keep monitoringAlways ensure filters are kept cleanand clear & change the wash waterregularly*Ensure spray arms are functioningcorrectly*After emptying and cleaning ensuredoors left open to prevent bacteriagrowthIf the machine is clean, working correctly, chemical dosed & flowing and at correcttemperatures then this will be sufficient to remove SARS-CoV-2*Refer to guides & brochures for more info
Training and application expertiseWe help customers with cleaning procedures and stafftraining aids to use for initial new staff and on-goingtraining. Training typically focuses on: Products being used safely and any relatedpotential hazards How to use our dispensers and issues that impactcost control The best hygiene practicesTraining can take the form of: Onsite, on-the-job training Online training with detailed, multi-lingual e-learningmodules. Our e-learning platform simplifies trainingadministration, taking cost out of your operation andenables consistent delivery across all employees. Strong application expertise to trouble shoot key areas inany operation.Investing in your futureTraining not only sets a consistent standardacross your business it shows you hold equalvalue to both your customers and employees.The more you invest in your team, the more youwill get back.
Let’s live!Prepare for enhanced personal hygiene
Heightened awareness inpersonal hygieneHands are the main pathways of germtransmission, therefore regular hand washingwith liquid soap is one of the most vital thingsyou can do to help prevent and control thespread of pathogens.Promotion and encouragement of handwashing is key: encourage frequent andthorough washing (at least 20 seconds) every30 minutes, paying particular attention toremoving soil from underneath fingernails.
Facilitate and encourage hand washingHow can you help your staffEnableTrainEnsure that hand wash sinks are: accessible operational in adequate numbers clearly designated for handwashing only fully stocked with soap anddisposable towelsEncourage thorough hand washing (at least 20seconds) paying particular attention toremoving soil from underneath fingernailsPlace sufficient hand disinfectants: Washroom exits dining rooms & halls critical spots in food preparationareas near entranceEnsure that hand washing watertemperature is appropriate(refer to local regulation)When should you wash your handsBefore starting to work with food (re)entering food preparation area putting on glovesAfter handling raw food handling soiled utensils or equipment handling waste taking a break or eating/drinking coughing or sneezing or touching face, earsor body parts adjusting / taking off face mask using the toilet handling money cleaning taking off gloves – glove use does NOTreplace need for hand washing! whenever they are dirtyRemindPost signs encouraging good handhygiene practices
Re-train and remindGood personal hygiene practicesCover your nose and mouthwhen coughing or sneezingAnd keep in mind:Use a tissue and dispose ofonce used Always perform handhygiene after coughing,sneezing, or disposing oftissues Keep your hands away from your mouth,nose and eyesAvoid contact with individuals at risk oralready visibly sickPerform hand hygiene immediately if youcome in contact with blood or body fluidsfrom another personPost reminder posters on good personalhygiene practices in visible places(digital version of these can be supplied byyour sales representative)
Hand Hygiene OptionsYour partner for protecting every momentEXTENSIVE LIQUID AND FOAMPRODUCTOPTIONS FOR SAME DISPENSERHYBRID, TOUCHLESS,MANUAL & BULKDISPENSERSGENERAL PURPOSEANTIMICROBIALHAND DISINFECTANTTRAININGMATERIALSRECONDITIONING ONSITE SIGNAGE ANDSUPPORT MATERIALS
Let’s live!Protect and reassure your guests
Protect your guestsGive your guests peace of mind & the possibility to comply to optimal hygiene. With access to hand disinfectants in the lobby via hand hygiene stationSingle use wipes available for customer useHand hygienestation with alcohol hand rubfor the entranceMake available single usedisinfection wipes availablenear TablesCondiment dispensarySelf service beveragemachinesTouch screensHand held devices*please refer to manufacturers guidelines oncleaning of touch screens
Protect your guestsSupport your guests practicing properhygiene in your washroomsOffer your guests: Hand soap, skin conditionerPaper towelsSign showing “How to wash hands”Trash bin near sink, so guests can turn offthe faucet with a paper towel Trash bin near door, so guests can usepaper towels to open the door
Reassure your guestsEnhanced disinfection protocols and activities need to bevisible in all guests areas.Reassure your customers by showing them you care for them.Prepare posters, signs and other communication materials toencourage your customers to practice good hygiene, such as usealcohol hand rubs, or practice social distance. The right signagewill be very helpful as well as reassuring.We offer you stickers, which can be put: On your entrance door Table reservation signs Wait to be seated signs
Let’s live!Protect & reassure your staff
Reassure & protect your staffIt’s important to reassureemployees and inform them of therisk assessment and correctivemeasures in place to follow inorder to protect themselves byreducing the risk.And don’t forget to thank youremployees for their ongoingcontribution and commitment.
Health screeningShould you be at work today? Employees who have symptoms of acute respiratoryillness are required to stay home until they are free of(signs of a) fever, and any other symptoms for at least24 hours. If an employee tests positive for COVID-19, followyour local health authority’s guidelines andrequirements. Employees who have a sick family member at homewith COVID-19, should notify their supervisor. Employers need to inform employees if anotheremployee is confirmed to have COVID-19 infection(but maintain confidentiality as required by law) In general, any of the following symptoms shouldtrigger immediate ban from the premises: vomiting,diarrhea, stomach cramps, nausea and fever.
Enable your staffSoft Care Des E Soft/Care Des E SprayAlcohol based handdisinfectantHand gel for waterless skindisinfection. Small bottleallows your staff to have itpromptly at hand at alltimes.Suma Bac D10Detergent disinfectantConcentrated liquid detergentdisinfectant which cleans anddisinfects all surfaces in onestep. Requires rinse.All Purpose ClothDisposable clothsIdeal for wiping off the tablesand other surfaces.Disposable to avoid crosscontamination.Use biocides safely. Always read the label and product information before use. Check PIS, SDS for detailed info; http://sds.diversey.com 2020 Diversey, Inc. All Rights Reserved www.diversey.com
Tips for maximising socialdistancing for staffIf the nature of the work permits, staff working on site shouldfollow the guidance and keep the interpersonal distance as faras possible. Limit the number of crew working in an areaTry maintaining a minimum recommended distance (followlocal advice) and clearing pathways to move freely andsafelyFace masks might be required when maintaining theminimum distance is not possibleRespect the minimum distance also during breaksVentilate workspaces well (open the windows for half an hour everyday or use the well-maintained air-conditioning)
Tips for maximising socialdistancing for guestsStaff with direct customer contact should also follow the guidance inkeeping physical distance by: Controlling number of people entering the restaurant Implement sufficient distance between tables when possible, ormark clearly chairs/tables that should be left free Remove unnecessary elements from shared spaces (newspapers,magazines, social games) Practice touch-less experience with customers: keeping minimumrecommended distance, contactless payment, use paper towel forserving plates Follow recommendations by local authorities if any (ex. wear facemasks)
With an array of disinfectants and sanitisers you can . dispenser, arms and all touch points are disinfected regularly After emptying and cleaning ensure doors left open to prevent bacteria . paper towels to open the door Protect your guests. We offer you stickers, which can be put: .
