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The Consumer Payments Summit23rd and 24th June 2014 Guoman Tower, LondonPayments Fraud & SecurityInnovation in Payments Data sharing and analytics: how can customer informationbest be used to tackle fraud? Bringing fraudsters to account: how can the industry improveprosecution rates? Weak spots and vulnerabilities: where will fraud move next?John Bree, Managing Director, Global Head of SecurityInvestigation & Forensic Services, Deutsche BankKaren Tyler, Head of Fraud Strategy, SantanderAlasdair MacFarlane, Head of Security and Risk, (UK & I), RoyalBank of ScotlandAlex Grant, Managing Director Fraud, Global Retail Banking,Barclays How will the Payment Services Directive II affect new entrants? A data revolution: from loyalty to ancillary revenue – how greatis the opportunity?Shashidhar Bhat, Head of Digital Platforms, EMEA, CitiLuke Olbrich, Senior Director and Head of EMEA CorePayments, PayPalKahina Van Dyke, Global Head, Global Initiatives, MasterCardJonathan Vaux, Executive Director, Digital, Visa11.00211.3011.5012.10RefreshmentsSeizing the opportunities in mobile paymentsCharting mobile take-up to date Exploring customer take-up of mobile banking apps Evolution or revolution: how should banks approach mobile? Understanding the spread of P2P payments into P2B and B2B From mobile wallets to m-commerce: where is the nextgrowth area?Darren Foulds, Director – Barclays Mobile and Pingit, BarclaysM-payments: ensuring a dominant position for banks How significant is the disintermediation threat from newentrants? How can banks ensure that they remain top of wallet in thevalue chain? QR codes, NFC, browser payments: where should banks focustheir attention? Are partnerships the key to success or should banks focus onproprietary differentiation?Ben Green, Head of Mobile and Payments, Santander11.002Keeping pace with cyber threats: identifying the most effectivestrategies How are banks responding to the rise in online identity theft? From anti-malware to biometrics: which techniques are mostsuccessful? The impact of Faster Payments: can threats be spottedsufficiently quickly? How great a problem for banks is sensitive consumer datastored on retailers’ sites?Mike Jolley, Head of Information Security and Risk, YorkshireBuilding Society11.50The hacker’s perspective: identifying weaknesses in onlinesystems Understanding the lurking threat: are banks aware of the scaleof hacking? What are the common areas of weakness in bank securitysystems? How can banks better keep up with hackers and widercybercrime trends?Dr. David Day, Senior Lecturer in Information Security andForensics, Sheffield Hallam University?Mobile P2PVoting!How will mobile payments evolve?Delegates will vote on a series of questions using their mobiledevices. The panel will discuss the poll results as they appear.Themes covered in the session will include: The current state of play in mobile payments adoption What will incentivise consumers and retailers to adopt mobilepayments? P2P The position of banks, cards schemes and telcos in the widerpayments sector The significance of partnerships in forging a route to successin mobile Understanding which technology is best suited to mobilepaymentsDarren Foulds, Director – Barclays Mobile and Pingit, BarclaysBen Green, Head of Mobile and Payments, SantanderTimo York, Head of Wallet Services, WeveKonstantin Wolff, Founder and Chief Executive, Payleven!13.00314.15?12.1012.30Using data to shape effective loyalty programmes Getting the full picture: to what extent are banks able to linkmulti-channel payment data? Which data sources provide the most relevant information? The potential of location-based data: delivering personalisedcustomer offers Is a critical mass of retailer relationships required to createmeaningful incentives?Terry Cordeiro, Head of Mobile, Royal Bank of ScotlandP2PAdvisorysession!Keynote AddressThe establishment of the Metropolitan Police’s cybercrime unitThe Metropolitan Police is creating a dedicated cybercrime unitaimed at targeting the growth in online crime. With an estimated65% increase in cybercrime over the past year, the newP2Porganisationwill seek to collaborate with the financial servicessector to increase cybercrime prosecutions and bring increasedstability to the industry.Martin Hewitt, Deputy Assistant Commissioner, Specialist Crime& Operations, Metropolitan Police!LunchDriving loyalty – harnessing the potential ofpayments dataCybercrime: understanding the threats;building the defences11.30Advisory session12.30Refreshments12.50Questions13.00Lunch sponsored by FIS314.15Uncharted territory – predicting fraud inmobile paymentsA closer look at mobile payments fraud To what extent is mobile payments fraud currently occurring? A data security minefield: how great is the future threat onmobile? How can banks predict fraud threats for solutions still indevelopment?Peter Bayley, Senior Vice President, Fraud Management, VisaTELEPHONE 44 (0)20 7760 8699

?Innovation in Payments?Payments Fraud & SecurityP2PP2P14.35!P2P!Case Study14.35From rewards into loyalty: using insight to drive customerretentionThe Nectar programme is famous for helping large companiesimprove customer retention through the data driven applicationof loyalty strategies. Delegates will hear how Nectar helpsclients to make business personal by helping large companiesto act like small businesses in the ways they engage withtheir customers. Steven will share real examples of work forclients such as Sainsbury’s, eBay and Homebase to bring thesestrategies to life.Steven Martin, Insights Director, Nectar14.55Advisory session15.15Brainstorming SessionP2P!?P2P14.55How can financial institutions make the most of customer data?In this session, delegates will brainstorm at their tables thethree most significant ways in which banks and cards schemescould better utilise data to engage customers and drive profits.A representative from each table will then feed back theirconclusions to the wider conference.15.45?P2P16.35!?517.05American Express: driving digital engagement forwardAmerican Express is creating partnerships that deliverseamless experiences on digital platforms where its cardmembers are spending their time. Delegates will hear how theCompany is bringing its core values and assets to life in newand scalable ways, and is creating first-ever experiences for itscard members and merchants. An insight will be given into theinnovative technology and marketing strategies being launchedon global platforms to drive digital engagement and onlinespend.Stacy Gratz, Vice President, International Digital Partnerships &Development, American Express!P2P16.55!Differentiating your card offering16.15?Sixdots: enabling the future of shoppingSixdots has re-imagined how customers will shop onlineand on mobile and has set the Belgian standard for securem-payments. Customers’ cards and personal data are storedon the mobile device and a six digit pin is used to verify tap andpay purchases. The goal is to facilitate convenient m-paymentwhilst having enhanced payment security at the heart of theorganisation.Marc Masure, Head of Security, SixdotsCase StudyContactless payments: overcoming the security concernsMasterCard is set to launch its long-awaited contactlessmobile payments app in the UK market. The service will enablecustomers to store multiple cards and loyalty offers and isexpected to be accepted by all merchants who already acceptMasterCard. Delegates will hear from MasterCard about thesecurity features it has put in place when developing its mobilepayment offering.Chris Kangas, Head of Contactless Product Management,Europe, MasterCardAdvisory session15.35Questions15.45RefreshmentsSharing best practice across bankingand insurance4P2P16.15!P2P16.35?!Case StudyImproving fraud prosecution ratesIn this case study, delegates will hear about techniques used inthe insurance sector to detect and tackle fraud. Steve Jacksonwill discuss the wider fraud strategy at Covéa as well as bestpractice within the wider industry in reducing fraud.Steve Jackson, Head of Financial Crime, Covéa InsuranceInterviewP2P!What can banks learn from the fight against insurance fraud? Which fraud trends have been most problematic for banks andinsurers in the past year? What challenges are common across both sectors and howcan these be overcome? In which areas would greater bank-insurer collaboration bemostP2Pvaluable? How can bank fraud teams interact best with their insurancecounterparts? The Insurance Fraud Bureau: what can banks learn aboutdata-sharing? What can banks learn from insurers when it comes toprosecuting fraudsters?Alastair Sheen, Senior Card Fraud Manager, HSBCAnne Green, Head of Fraud, AvivaSteve Jackson, Head of Financial Crime, Covéa InsuranceQuestions!Exploring the next generation of paymentsP2P!Case Study15.15Case Study123 card: the power of cash-backSantander’s 123 card revolutionised the market with itsinnovative approach to cash-back. Delegates will hear feedbackon how customers have responded to the 123 product andalso how the organisation is looking to expand the service andincorporate it into its mobile offering.Reza Attar-Zadeh, Head of Retail Products, Santander!P2PRefreshments4!Keynote Closing AddressKahina Van Dyke, Global Head, Global Initiatives, losing remarks and end of day oneChairman’s closing remarks and end of day one!BOOK ONLINE www.marketforce.eu.com/paymentsinnovation

The Consumer Payments Summit23rd and 24th June 2014 Guoman Tower, LondonInnovation in PaymentsDay 2 - Tuesday 24th June?P2PChairman’s09.00!09.05opening remarksPayments Fraud & SecurityDay 2 - Tuesday 24th June?09.00Keynote Opening AddressP2PChairman’sopening remarks!09.05The Payment Services Directive II: what will the impact be?Jessica Richards, Director of Industry & Member Affairs,Payments Council09.25P2PQuestionsThe Payment Services Directive II: what will the impact be?Jessica Richards, Director of Industry & Member Affairs,Payments Council09.25!P2PQuestions!6Customer-centric approaches to fraud prevention5Customer-centric approaches to fraud prevention09.30Balancing robust fraud solutions with innovation and customerexperienceLord Erroll, Chairman, Digital Policy Alliance09.30Balancing robust fraud solutions with innovation and customerexperienceLord Erroll, Chairman, Digital Policy Alliance09.50Educating consumers in payments fraud preventionPeter Wilson, Director, Home Office09.50Educating consumers in payments fraud preventionPeter Wilson, Director, Home OfficeAdvisory session10.1010.10?Interview10.3010.30P2P!Keeping customers at the heart of your fraud strategy Do security procedures inevitably have a negative impact oncustomer experience? Could more be done to improve communication withcustomers about fraud risks? Understanding the customer: to what extent can financialP2Pinstitutionstailor fraud responses? Should freezing accounts be the last resort? Could lessdisruptive measures be used? Should banks accept some degree of fraud loss in the interestof customer experience? Keeping customers happy: what post-fraud actions need to betaken?Lord Erroll, Chairman, Digital Policy AlliancePeter Wilson, Director, Home Office11.10RefreshmentsE & M-commerce – the shift in customerpurchasing patterns7?Advisory sessionInterviewP2P!Keeping customers at the heart of your fraud strategy Do security procedures inevitably have a negative impact oncustomer experience? Could more be done to improve communication withcustomers about fraud risks? Understanding the customer: to what extent can financialP2Pinstitutionstailor fraud responses? Should freezing accounts be the last resort? Could lessdisruptive measures be used? Should banks accept some degree of fraud loss in the interestof customer experience? Keeping customers happy: what post-fraud actions need to betaken?Lord Erroll, Chairman, Digital Policy AlliancePeter Wilson, Director, Home Office!?Keynote Opening Address!11.106RefreshmentsDelivering improved fraud prevention throughdata analyticsP2P11.40!P2P!?12.00P2P12.20!P2P!Case StudyMy Starbucks Rewards: utilising mobile in retailLaunched into the UK in January 2012, the ‘My StarbucksRewards’ (MSR) programme combines loyalty and payment forcustomer speed and convenience. On mobile (iOS and Android)the Starbucks App provides MSR members with the ability topay for coffee and food and collect rewards stars, all from theconvenience of their handheld smartphone.Ian Cranna, Vice President Marketing & Category, StarbucksCoffee Company UKAdvisory session11.40Connecting the data dots: identifying trends and spottinganomalies How good are banks at identifying uncharacteristic paymentsbehaviour? Which data sets are most useful in identifying payments fraud? Building the picture: combining internal and external data toimprove fraud prevention Geo-mapping: is it the key in identifying fraud hotspots?Martin Salter, Senior Manager – Fraud Analytics Team, SpecialInvestigations Department, Nationwide12.00Creating an internal framework to make the most of data How well are teams sharing data internally to improvepayments fraud prevention? The challenge of a comprehensive risk framework: how candata be integrated most effectively? Accessing the right analytical talent: recruitment vs. training?Amar Singh, Chair of Security Group, ISACA12.20Advisory sessionCase StudyBitcoin: unlocking the potential of virtual currency for everydaypurchasesBitcoin has taken the world by storm over the past year andthe organisation is now making the transition to becomingan accepted payment form with wider retailers. In this casestudy, delegates will hear where Bitcoin feels it has the edge inconsumer purchases and the impact of virtual currencies moregenerally on the retail experience.Jon Matonis, Board Director, Bitcoin FoundationTELEPHONE 44 (0)20 7760 8699

Innovation in Payments?Payments Fraud & SecurityP2PThe opportunities for banks in m-commerce Leading the way in m-commerce: what are the key factors forsuccess? 23 mobile apps launched simultaneously: how have customersresponded? What impact does a successful m-commerce offering have onengagement? Retail apps vs. bank apps: which will dominate in the future?Deniz Guven, Senior Vice President, Delivery Channels, !Innovation in M-payment solutions –understanding the implications814.3012.40Questions13.15LunchSecurity and innovation – hand in handIn this session, delegates will hear three 15 minutepresentations from industry innovators focusing on securityprecautions across different channels. Delegates will then havethe opportunity to pose questions to the speakers in a paneldiscussion.Case StudySixdotsSixdots is a joint project of all the major banks and mobileoperators in Belgium. Sixdots will provide consumers witha MasterPass wallet combined with a smartphone app. TheBelgian banks want to promote the growth of a new generationof web and mobile payments.John van der Heyden, Marketing Director, Payments, BNPParibas FortisCase Study14.30Combining ease of use with robust security: combating fraud onmobileCarl-Richard Häggman, Chief Risk Officer, iZettle14.45Nimble and secure: delivering innovation whilst building trustSpeaker to be confirmed15.00Maintaining consistent fraud defences across a multi-channelstrategyAlastair Sheen, Senior Card Fraud Manager, HSBC?iZettleiZettle has enabled small businesses to use mobile devicesas a means of accepting card payments. Hear how iZettle isincreasingly focusing on providing data analytics services for itsretail partners, enabling them to improve efficiency and producttake-up.Jens Munch, Managing Director – UK, iZettle15.15P2P!Case StudyP2P!ZappZapp is an innovative new player set to transform mobilepayments and is seen as a catalyst to mass-adoption of thetechnology. The service links customers’ accounts to theirmobile phone number and aims to speed up the paymentprocess.Ian Sayers, Chief Technology Officer, ZappPanel Discussion and QuestionsHow will developments in MPOS affect the strength ofestablished payment providers? Separating the wheat from the chaff: which technologies willdominate? Bringing new solutions to market: which partnerships aremost critical? Do m-payments direct from bank accounts pose a threat tocard schemes and acquirers? How are payment innovations likely to affect consumers’ useof credit vs. debit? Evolution or paradigm shift – how great a market change willpayment innovation bring?Jens Munch, Managing Director – UK, iZettleIan Sayers, Chief Technology Officer, ZappJohn van der Heyden, Marketing Director, Payments, BNPParibas FortisChairman’s closing remarks and end of conferenceCIFAS: sharing data to tackle payments fraudThe CIFAS National Fraud Database pools confirmed fraudincidents committed by individuals and companies acrossmultiple sectors. Participating organisations are required tooperate effective in-house procedures to enable fraud to beidentified, prevented and shared. With all major UK banksalready members of the organisation, delegates will hear howCIFAS is seeking to combat evolving payments threats goingforward.Sue Wishart, Head of Member Strategy, CIFAS13.007In this session, delegates will hear three 15 minute case studiesexhibiting industry leading m-payments initiatives. Delegateswill then have the opportunity to pose questions to the speakersin a panel discussion.Case Study15.55Panel Discussion and QuestionsAchieving the balance between security provisions andindustry-leading innovation Does security hinder the speed at which companies caninnovate? Do new players have an advantage and will new regulationlevel the playing field? What are the main challenges in providing security features onnew technologies? What priority is security given in the product creation process? Securing corporate buy-in: how can fraud teams ensure theirconcerns are heard? How often do security features need to be assessed andupdated?Carl-Richard Häggman, Chief Risk Officer, iZettleAlastair Sheen, Senior Card Fraud Manager, HSBCFurther panellist to be confirmedChairman’s closing remarks and end of conferenceGet involvedRaise your profile with a tailored sponsorship package: Share a platform with our speakers and demonstrate thoughtleadership Host a private lunch or dinner and network with industrydecision-makers Improve your industry presence with an exhibition stand,badge branding or by hosting the drinks receptionFor more information, please contact sponsorenquiries@marketforce.eu.com or call 44 (0)20 7760 8649BOOK ONLINE www.marketforce.eu.com/paymentsfraud

The Consumer Payments Summit23rd and 24th June 2014 Guoman Tower, LondonHow to BookSimply return this form to: Marketforce Business Media Ltd 3 Sutton Lane London EC1M 5PU United KingdomTelephone us on: 44 (0)20 7760 8699Fax this form to: 44 (0)20 7490 2296Book online at: www.marketforce.eu.com/paymentsinnovationEmail us on: entsfraudPricesRegister on or before16th May 2014Standard RateStandard rate 1,195 VAT 1,434 1,410 VAT 1,692 1,295 VAT 1,554 1,510 VAT 1,812Innovation in Payments Payments Fraud andSecurity – save 10% if you book one delegate on toInnovation and one on to Fraud 2,150 VAT 2,580 2,540 VAT 3,048 2,330 VAT 2,796 2,740 VAT 3,288Summit Pass – attend sessions at both Innovationin Payments and Payments Fraud with the accessall areas pass 1,595 VAT 1,914 1,880 VAT 2,256 1,695 VAT 2,034 2,000 VAT 2,400Delegate InformationTitleFirst NameJob TitlePhoneSurnameTitleFirst NameJob TitlePhoneSurnameEmailEmailCompany InformationCompany NameAddressPostcode/ZipCountryFaxPaymentsPlease select the relevant box:I wish to book the named delegate(s) and I understand that this registration is made subject to Marketforce Business Media Ltd’s terms and conditions.I cannot attend so I wish to purchase a copy of the conference documentation @ 250 VAT.The conference documentation is distributed online and accessed via a password which will be emailed to you after the conference and once payment hasbeen made. The presentations will be online for a period of 3 months.SignedI enclose a cheque for the sum of . Cheques must be drawn on a UK bank account with a UK sort code and should be made payable toMarketforce Business Media Ltd and sent to The Accounts Department, Marketforce Business Media Ltd, 3 Sutton Lane, London EC1M 5PU.I will transfer the sum ofBank Transfer details: please transfer quoting reference SCI19 for Innovation in Payment or SCI20 for Payments Fraud and Security, plus company name.Bank Details: Lloyds Bank, Southampton Row, London WC1B 5HR.Bank transfers in Sterling should be ma de to Lloyds Bank, sort code 30-97-81, account number 00894664, IBAN: GB39 LOYD 3097 8100 8946 64,BIC: LOYDGB21034.Payments made in this way should also carry the conference name and your company name as reference.Bank transfers in Euros should be made to Lloyds Bank, sort code 30-97-81, account number 88061150, IBAN: GB09 LOYD 3097 8188 0611 50,BIC: LOYDGB21034.Payments made in this way should also carry the conference name and your company name as reference.Please debit the sum of from my Credit Card: Amex/Visa/MasterCard.Card NoExp. DateHolder’s NameSecurity Code*SignatureDateTerms and ConditionsDelegate informationRegistration and document distr

Innovation in Payments Defining the keys to success in the new payments ecosystem 23rd and 24th June 2014 Guoman Tower, London The Consumer Payments Summit Speakers include: Marketing Planning Executive, Visa Europe - at The Future of Cards and Payments Very well organised: good speakers and very good and interesting agenda. Reza Attar-Zadeh