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CURRENTFUTURECURRENTVACATION PASS TRAVEL PROGRAMEmployee Vacation Pass Program – OverviewActive co-workers who have six months ofactive service each calendar year receive aminimum of eight one-way vacation passes.Passes are deposited on January 1 of thefollowing year.Travel on a vacation pass allows a higherboarding priority (i.e. SA2P and SA3P boardequal to SA1P)Passes are valid for space-availabletravel system-wide and service-chargesare waived in all cabinsValid for five yearsEmployee/Retiree Vacation PassProgram – OverviewN/AEmployees (who have six months of activeservice) and retirees will receive eight one-wayvacation passes. Passes are deposited each year.(2012 allotment distribution date pendingtechnology solution)Highest space-available boarding priorityValid for space-available, system-widetravel with service charges and applicableticket taxes waived for travel in all cabins(departure and other airport/regulatorytaxes may apply)Valid for five yearsOne pass can be used for the employee orretiree and their eligible pass riders whenthey are traveling togetherSERVICE CHARGES – ECONOMY OVERVIEWService charges are fixed based on fourregions: Domestic, Latin, Europe and PacificService charge-waived, economy-class,system-wideEmployees and retirees with 10 or moreyears of service and their eligible pass ridersreceive fee-waived, economy-class passes,system-wide.Employees, retirees and their eligible passriders receive service charge-waived,*economy-class passes, valid for travelsystem-wide.Continental pays applicable ticket taxes.Employees with less than 10 years of servicewill pay a service charge based on region,plus the U.S. AY Security Fee tax.*The pass rider will pay applicable departure and otherairport/regulatory taxes and fees.Fee-waived economy-class travel system-wideEmployees and retirees and their traveleligibles receive fee-waived, economy-classpasses, system-wide.SERVICE CHARGES – ECONOMY EXAMPLESRegion A Example:SFO – EWR roundtrip, nonstopDomestic Example:SFO – EWR roundtrip, nonstopDomestic Example:SFO – EWR roundtrip, nonstopEmployee or retiree with:Employee or retiree, regardless of years ofservice, pays 0, which includes:Employee or retiree, regardless of years ofservice, pays 0, which includes:10 or more years of service pays 0Less than 10 years of service pays a 20-roundtrip service chargeBase service charge of 0, plus 0 tickettax, 0 U.S. Segment Tax and 0 SecurityAY feeBase fare of 0, plus 0 Transportation tax, 0 U.S. Segment Tax and 0 Security AY feeRegion C Example:DEN – EWR – FRA roundtripInternational Example:DEN – ORD – FRA roundtripInternational Example:DEN – ORD – FRA roundtripEmployee or retiree with:Employee or retiree, regardless of years ofservice, pays 17.50, which includes:Employee or retiree, regardless of years ofservice, pays 17.50, which includes:10 or more years of service pays 0Less than 10 years of service pays a 100.00 roundtrip service chargeBase service charge of 0, plus U.S.Immigration Fee of 7.00, U.S. Customsfee of 5.50 and APHIS fee of 5.00Base fare of 0, plus U.S. Immigration Fee( 7.00), U.S. Customs Fee 5.50, and APHISFee ( 5.00)SERVICE CHARGES – PREMIUM OVERVIEWService charges are fixed based on fourregions: Domestic, Latin, Europe and Pacific.Premium cabin charges are based on apercentage off the ZED fares.Premium cabin is based on a percentage offthe ZED fares.Employees and retirees with 25 or more yearsof service and their eligible pass riders earnfee-waived passes, system-wide, for all cabins.Employees and retirees with 25 or more yearsof service and their eligible pass riders haveservice charges waived,* system-wide, forall cabins.Employees and retirees receive a 65 percentdiscount for domestic travel and a 50 percentdiscount for international travel.Continental pays applicable ticket taxes.Employees with less than 25 years of servicepay a service charge based on region, plusthe U.S. AY Security Fee tax.All other employees and retirees and theireligible pass riders will receive a 90 percentdiscount off ZED fares for domestic premiumcabin travel and a 50 percent discount off ZEDfares for international premium-cabin travel.*The pass rider will pay applicable departure and otherairport/regulatory taxes.C O M PA N Y C O N F I D E N T I A L2159403/30/11PA S S T R AV E L P R O G R A M4

CURRENTFUTURECURRENTSERVICE CHARGES – PREMIUM EXAMPLESRegion A Example:SFO – EWR roundtrip, nonstopDomestic Example:SFO – EWR roundtrip, nonstopDomestic Example:SFO – EWR roundtrip, nonstopEmployees or retirees with:Employees or retirees in business classpay 30.68.Employees or retirees pays 76.36 forbusiness class travel, regardless of years ofservice pay:25 or more years of service pay 0 forfirst-class cabinLess than 25 years of service pay 25.00for travel in first class. 20.00 servicecharge roundtrip, plus a 2.50 AY securityfee for each U.S. segmentBase service charge of 17, plus 1.28ticket tax, 7.40 U.S. Segment Tax, 5Security AYEmployees or retirees in first class pay 37.76.Base service charge of 23.60, plus 1.76Ticket tax, 7.40 US Segment Tax, 5Security AY feeBase fare of 59.50 in business class cabin,plus 16.86 in applicable taxesEmployees or retirees, regardless of yearsof service, pay 101.20 for first class, whichincludes:Base fare of 82.60 in first class, plus 18.60 in applicable taxesRegion C Example:DEN – EWR – FRA roundtripInternational Example:DEN – SFO – FRA roundtripInternational Example:DEN – SFO – FRA roundtripEmployee or retiree with:Employees or retirees with less than 25 yearspay 227.18 for business class, which includes:Employee or retiree, regardless of years ofservice, pays 254.74 for business class,which includes:25 or more years of service pays 0 forBusinessFirst-class cabinLess than 25 years of service pays 267.50BusinessFirst 260.00 service chargeroundtrip, plus a 7.50 AY security fee foreach U.S. segmentBase service charge of 161.40, plus U.S.arrival/departure tax of 32.60, SecurityAY fee of 7.50, U.S. Immigration feeof 7.00, U.S. Customs fee of 5.50 U.S.Ticket Tax of .78, US Segment Fee of 7.40, and APHIS fee of 5.00Employees or retirees with less than 25 yearspay 290.54 for first class and BusinessFirst,which includes:Base fare of 187.40 in business class,plus 67.34 in applicable taxesEmployee or retiree, regardless of yearsof service, pays 324.00 for first class,which includes:Base fare of 256.10 in first class, plus 67.90 in applicable taxesBase service charge of 224.60, plus U.S.arrival/departure tax of 32.60, SecurityAY fee of 7.50, U.S. Immigration feeof 7.00, U.S. Customs fee of 5.50 U.S.Ticket Tax of .94, US Segment Fee of 7.40, and APHIS fee of 5.00Employees or retirees with 25 or more yearsof service receive premium service chargewaived travel but will pay 17.50 in tickettaxes and fees, including:Base service charge of 0, plus U.S.Immigration fee of 7.00, U.S. Customsfee of 5.50 and APHIS fee of 5.00C O M PA N Y C O N F I D E N T I A L2159403/30/11PA S S T R AV E L P R O G R A M5

CURRENTFUTURECURRENTREGULAR BUDDY PASS PROGRAMEmployee Buddy Pass Program – OverviewEligible upon six months of active serviceAllotment of 32 one-way passes: 20 fordomestic travel (including Latin America)and 12 for international. A one-way tripmay contain more than one segment. Forexample, in the case of IAH-LAX-HNL, onlyone pass will be used.Passes are valid for 13 months (January 1through January 31 of the following year.)Buddy passes are valid for an employee’sfriends, family and extended familybuddies.Buddy passes are valid for economy-classcabin only.Buddies must be accompanied tointernational locations outside of theU.S. and Alaska.No seasonal embargo period.Buddy fees are based on service chargesfor four geographical regions: Domestic,Latin, Europe and Pacific.Employee Regular Buddy PassProgram – OverviewEmployee/Retiree Companion PassProgram – OverviewEligible upon six months of active service.Received upon first day of workAllotment of 24 segment passes validAllotment of 24 one-way segments,system-wide. A one-way trip may containmore than one segment. For example, inthe case of IAH-LAX-HNL, two passes willbe used.for system-wide travel. A one-way tripmay contain more than one segment. Forexample, in the case of IAH-LAX-HNL, twosegments will be used.Valid for 13 months (January 1 throughPasses are valid for 12 months (January 1to December 31.)January 31 of the following year.)Valid for employees’ friends, family andCompanion passes are valid for employees’and retirees’ friends, family and childrenaged 25 and older.extended family buddies.Buddy pass riders may travel unaccompa-nied to any destination system-wide; however, embargo periods may apply duringpeak travel times on certain routes.Buddy pass riders may travel unaccompa-nied in economy, business and first cabinsdomestically, but must be accompanied forinternational travel in first and BusinessFirst cabins.Companions may travel unaccompanied ineconomy, business and first, but must beaccompanied for International First.Companion travel may be unaccompaniedsystem-wide. However, during seasonalembargo periods, unaccompanied travel isnot permitted to certain locations.The companion fare is based on 10 percentof the lowest unrestricted Y fare, reviewedquarterly and subject to change.Regular buddy pass fees will be basedon 10 percent of the lowest unrestrictedY fare for economy travel system-wide.Buddy pass fees for international premium cabin travel will be based on 15percent of the lowest unrestricted Y fare.All buddy pass fees will be reviewed quarterly and are subject to change.EXTENDED FAMILY BUDDY PASS PROGRAMThe extended family buddy program allowsemployees to register their non-studentchildren aged 21 through 25, children aged 26and older, parents-in-law, siblings, grandparents and grandchildren to:Travel at a higher boarding priority ineconomy class, system-wide,Travel at lower buddy fees, andTravel unaccompanied on internationalflights all year long.The extended family buddy program allowsemployees to register their non-dependent children 21 years of age and older, parents-in-law,siblings, grandparents and grandchildren to:N/ATravel at a higher boarding prioritysystem-wide than regular buddypass riders,Travel in all classes of serviceunaccompanied* andTravel at lower buddy fees than regularbuddies (5 percent of the lowest unrestricted Y fare, reviewed quarterly andsubject to change.)*Some restrictions related to eligibility and children’sages may apply (See Premium Cabin Travel Eligibilitysection.)SERVICE CHARGES – DOMESTIC EXAMPLES REGULAR BUDDY PASS AND EXTENDED FAMILY BUDDY PASSFamily/buddy service charges are fixed basedon four geographical regions: Domestic, Latin,Europe and Pacific.Region A Example:SFO – EWR roundtrip, nonstop, economy classRegular buddy pays 205.00, which includes: 200.00 flat service charge roundtrip, plus 2.50 AY security fee each U.S. segmentExtended family buddy pays 105.00,which includes: 100.00 extended family buddy flatservice charge roundtrip, plus 2.50 AYsecurity fee each U.S. segment*Continental pays applicable ticket taxes.Companion fees are based on 10% of thelowest unrestricted Y fareRegular buddy pass fees are based on 10percent of the lowest unrestricted Y fare.Extended family buddy pass fees are based on5 percent of the lowest unrestricted Y fare.Domestic Example:SFO – EWR roundtrip, nonstop, economy-class.Domestic Example:SFO – EWR roundtrip, nonstop, economy classUpgradeable to domestic business and firstclass cabins, if available.Upgradeable to domestic business and firstclass, if available.Companion pays 195.34, which includes:Regular buddy pass riders pay approximately 195.34, which includes:Base fare 161.80, plus 7.5 percent U.S. Tax( 12.14), PFC charge ( 9.00) U.S. segmenttax ( 7.40) and Security AY fee ( 5.00)Base fare of 161.80 (10 percent of a low-est unrestricted Y fare of 1,618), plus 7.5percent U.S. tax of 12.14, Passenger Facility Charge (PFC) of 9.00, U.S. Segmenttax of 7.40 and Security AY fee of 5.00continued on page 7C O M PA N Y C O N F I D E N T I A L2159403/30/11PA S S T R AV E L P R O G R A M6

CURRENTFUTURECURRENTSERVICE CHARGES – DOMESTIC EXAMPLES REGULAR BUDDY PASS AND EXTENDED FAMILY BUDDY PASScontinued from page 6Extended family buddy pays approximately 108.37 for the same trip:Base fare of 80.90 (5 percent of a lowestunrestricted Y fare of 1,618), plus 7.5percent U.S. tax of 6.07, PFC of 9.00,U.S. Segment Tax of 7.40 and Security AYfee of 5.00SERVICE CHARGES – INTERNATIONAL EXAMPLES REGULAR BUDDY PASS AND EXTENDED FAMILY BUDDY PASSRegion C Example:DEN – EWR – FRA roundtrip, economy classRegular buddy pass riders pay 507.50, whichincludes: 500.00 flat service charge roundtrip, plus 7.50 AY security fee for each U.S. segmentExtended family buddy pass riders pay 307.50, which includes: 300.00 extended family buddy flatservice charge roundtrip, plus 7.50 AYsecurity fee for each U.S. segment*Continental pays applicable ticket taxesRegular buddy pass fees are based on 10percent of the lowest unrestricted Y fare foreconomy and 15 percent for premium cabintravel. Extended family buddy pass fees arebased on 5 percent of the lowest unrestrictedY fare for economy travel and 10 percent forpremium cabin travel.Upgradeable for international travel in business, BusinessFirst and first cabins, if available and eligible.International Example 1:DEN – ORD – FRA roundtrip, economy classInternational Example:DEN – ORD – FRA roundtrip, economy classUpgradeable to international business andfirst, if available and eligibleCompanion pays approximately 436.98,which includes:Base fare of 354.00, plus U.S. Tax ( 4.48),PFC charge ( 13.50), U.S. segment tax( 7.40), U.S. arrival/departure tax ( 32.60),Security AY fee ( 7.50), U.S. ImmigrationFee ( 7.00), U.S. Customs Fee ( 5.50) andAPHIS Fee ( 5.00)Regular buddy pass riders pay approximately 436.98, which includes:Base fare of 354.00 (10 percent of alowest unrestricted Y fare of 3,540), plusU.S. tax of 4.48, PFC of 13.50, U.S. Segment tax of 7.40, U.S. arrival/departuretax of 32.60, Security AY fee of 7.50,U.S. Immigration fee of 7.00, U.S. CustomsFee of 5.50 and APHIS Fee of 5.00Extended family buddy pays approximately 257.74 for the same trip:Base fare of 177.00 (5 percent of a lowestunrestricted Y fare of 3,540), plus U.S.Tax of 2.24, PFC of 13.50, U.S. Segmenttax of 7.40, U.S. arrival/departure tax of 32.60, Security AY fee of 7.50, U.S. Immigration fee of 7.00, U.S. Customs fee of 5.50 and APHIS Fee and 5.00International Example 2:DEN – ORD – FRA roundtrip, first class/BusinessFirstRegular buddy pass riders pay approximately 616.22, which includes:Base fare of 531.00 (15 percent of a low-est unrestricted fare of 3,540), plus U.S.tax of 6.72, PFC of 13.50, U.S. Segmenttax of 7.40, U.S. arrival/departure tax of 32.60, Security AY fee of 7.50, U.S.Immigration fee of 7.00, U.S. Customsfee of 5.50 and APHIS Fee and 5.00Extended family buddy pass rider paysapproximately 436.98 for the same trip:Base fare of 354.00 (10 percent of a low-est unrestricted fare of 3,540), plus U.S.tax of 4.48, PFC of 13.50, U.S. Segmenttax of 7.40, U.S. arrival/departure taxof 32.60, Security AY fee of 7.50, U.S.Immigration Fee of 7.00, U.S. Customsfee of 5.50 and APHIS Fee and 5.00C O M PA N Y C O N F I D E N T I A L2159403/30/11PA S S T R AV E L P R O G R A M7

CURRENTFUTURECURRENTLEISURE TRAVEL DISCOUNT PROGRAMEmployees coairFares ProgramEmployees and their eligible pass riders,excluding any buddy pass riders, maypurchase confirmed, revenue, positivespace tickets, system-wide in economy,first or BusinessFirst cabins.Tickets are non-refundable, non-change-able and mileage accrual is not permitted.The fare is based on a percentage offthe lowest ticket price from sites suchas Hotwire.Employee and Retiree Leisure Travel DiscountProgram OverviewEmployee and Retiree Discount ProgramEmployees, retirees and their eligible passriders may purchase revenue-confirmedtickets for system-wide travel in any cabin.Employees, retirees and their eligible passriders, excluding companions, may purchaserevenue, positive-space tickets, system-wide ineconomy, business or first class cabins.20 Percent20 PercentEmployees, retirees and eligible pass riders will receive a 20 percent discount offrevenue-confirmed tickets. The discount istaken off the fare at the time of purchase andis available on most published fares.Employees, retirees and eligible travelersreceive an unlimited 20 percent discount offpositive space tickets. The discount is takenoff the fare at the time of purchase and isavailable on most published fares.Refunds and changes will depend onthe fare paid.Refunds and changes will depend onthe fare paid.Mileage accrual is permitted.Mileage accrual is permitted.Denied boarding compensation is permitted.Denied boarding compensation is permitted.First and second checked-bag fees waived.PREMIUM CABIN TRAVEL ELIGIBILITYChildrenFirst class – children must be at least sixyears old and be accompanied by an adult18 years old or older.BusinessFirst – children must be at leasteight years old and be accompanied by anadult 18 years old or older.Children age 15 and older are allowed totravel unaccompanied in first or BusinessFirst cabins.ParentsParents have unlimited, space-availabletravel. Parents can fly unaccompanied,system-wide in any class of service, andcan escort extended family and buddypass riders at the unaccompanied eligibleboarding priority.ChildrenDomestic Premium Cabins – children ages15 and younger can travel domesticallyand must be accompanied by an adult.International Premium Cabins – childrenmust be at least eight years old andaccompanied by the employee, retiree,spouse, domestic partner or enrolledfriend.ParentsParents have unlimited, space-availabletravel. Parents can fly unaccompanied,system-wide, in any class of service, andcan escort regular buddy pass riders.ChildrenPremium – children may travel at any agedomestically or in any 2-cabin (economyand first) aircraft and must be accompanied.International 3-cabin (first, business andeconomy) – children must be at least 8years old and accompanied by an adult totravel in business class. To travel in firstclass, children must be at least 12 yearsold and must be accompanied by the coworker, retiree, spouse, domestic partner,or enrolled friend.ParentsParents have unlimited, space-availabletravel. For international travel in firstclass, parents must be accompanied bythe employee, retiree, spouse, domesticpartner or enrolled friend.UNACCOMPANIED MINORSUnaccompanied minors age four andyounger are not permitted to travelspace-available.Children ages 5 – 14 may travelunaccompanied in economy cabinson nonstop flights, system-wide.Children ages 5 – 14 may travel withtheir siblings aged 15 and older onconnecting flights.No unaccompanied minor service charges.Unaccompanied minors age four andyounger are not permitted to travel spaceavailable.Children ages 5 – 14 may travel unac-companied in economy cabins on nonstopflights, system-wide.Employee and retirees’ children agesUnaccompanied minors under age four arenot permitted to travel space-available.Children ages 5 – 11 may travel unaccom-panied on nonstop flights in any cabin fordomestic travel and economy-class forinternational travel.No unaccompanied minor service charges.5 – 14 may travel with their siblings aged15 and older on connecting flights.No unaccompanied minor service chargesfor employees’ or retirees’ eligible children or for extended family buddy passriders who are children.Unaccompanied minor service fees willapply for all regular buddy pass riderswho are minors.United’s pass travel policy is a privilege and is not a right of employment. The terms of the policy are subject to modification or termination, in whole orin part, by the Company at any time and for any reason.C O M PA N Y C O N F I D E N T I A L2159403/30/11PA S S T R AV E L P R O G R A M8

Vacation Pass Boarding: Employees receive a higheroarding b priority when traveling on a vacation pass (i.e., SA2P and SA3P employees traveling on a vacation pass will board at same prioritys a SA1P.) See vacation Epass program onage p 4