Consumer Protection - Itu

Transcription

CONSUMER PROTECTIONPersonal Data and PrivacyElisa LeonelSuperintendent of Consumers Affairs (Anatel/Brazil)Co-Rappourteur for ITU-D SG1 - Question 6/1

AGENDAo Digital transformation and the importance of personal datao Output report from ITU-D Q6/1 on “Consumer information, protection andrights”o Brazilian approach for personal data protection

GROWING IMPORTANCE OF DATA PROTECTIONhttps://mydata.org/

THE ROLE OF DATA PROTECTION LAWSData as an economicasseto Innovation, economicand technologicaldevelopmento Free initiative and newbusiness modelsInformational selfdeterminationData as a projection of thehuman personalityo Fundamental rightso Free development of thepersonalityo Human dignity

ITU Q.6/1 OUTPUT REPORT (1/2)o Nature of consumer protection in the area of converged serviceso Traditional telecommunication market versus new far more complex digital worldo National regulatory authorities (NRAs) close collaboration with other authoritieso Institutional and international cooperation between NRAs around the worldo Transparency for the consumer as a central questiono Personal data protection, privacy, right to information, ethical billing, fair contract clauses, numberportability, universal access, confidentiality, speedy complaint resolution, quality of service,radiation protection, child online protection, fair advertisements and safe use of the Internet as ons/2021/07/22/12/33/Consumer-informationa new complex digital world)

ITU Q.6/1 OUTPUT REPORT (2/2)o Protection of consumers from online fraud and the misuse of personal data as integral part ofregulatory policyo Consumer education on rights and obligations at the center of policy-makingo Cross-border cooperation among regulatorso Regulators and the need for caution so as to avoid hindering innovation and growth of digitalserviceso Importance of robust data-protection frameworkso New approaches on regulatory governance: cross-sectoral collaboration, co-regulation and selfregulation by private ns/2021/07/22/12/33/Consumer-informationa new complex digital world)

BRAZILIAN DATA PROTECTION LAW (LGPD)There’s no such thing asinsignificant dataOpen concept of personaldata: identified oridentifiable individualsVariety of legal basesfor data processingData protection principlesNot applicableto publicsafety, nationaldefense statesecurity orprosecution ofcriminaloffenses

BRAZILIAN APPROACH FOR DATA PROTECTIONo Accountability and private codes of conductso Risk-based approacho Privacy and security by design and by defaulto Responsive regulationo Consumer education and awarness

Thanks!elisaleonel@anatel.gov.br

Superintendent of Consumers Affairs (Anatel/Brazil) Co-Rappourteur for ITU-D SG1 - Question 6/1 . o Output report from ITU-D Q6/1 on "Consumer information, protection and . asset. o Innovation, economic and technological development o Free initiative and new business models Data as a projection of the human personality. o Fundamental .