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CONSUMER PROTECTION ACTI KNOW MYRIGHTS.DO YOU KNOWYOURS?You have rights as a consumer.Understand them.Enforce them.
RX KDYH ULJKWV DV D FRQVXPHU 8QGHUVWDQG WKHP (QIRUFH WKHPPAGE CONTENTSTHE CONSUMER PROTECTION ACT 285 *8,'( 72 &21680(5 5,* 76 2: 72 3527(&7 7 (04What is the Consumer Protection Act?6Who is a ‘Consumer’?6What are Consumer Rights?7Consumer Right No. 1: Right to Equality in the Consumer Marketand Protection Against DiscriminatoryMarketing Practices8Consumer Right No. 2: Right to Privacy9Consumer Right No. 3: Right to Choose12Consumer Right No. 4: Right to Disclosure of Information15Consumer Right No. 5: Right to Fair and Responsible Marketing18Consumer Right No. 6: Right to Fair and Honest Dealing21Consumer Right No. 7: Right to Fair, Just and ReasonableTerms and Conditions23Consumer Right No. 8: Right to Fair Value, Good Quality andSafetyDisclaimer26Consumer Right No. 9: Right to Accountability from Suppliers7KLV EURFKXUH LV GHVLJQHG DV DQ H[SODQDWRU\ JXLGH WR WKH &RQVXPHU 27Where to Complain3URWHFWLRQ FW 1R RI ,W LV LQWHQGHG IRU WKH XVH RI FRQVXPHUV DQG LV QRW DQ H[KDXVWLYH OHJDO UHIHUHQFH PDQXDO RU D VXEVWLWXWH IRU WKH FW
RX KDYH ULJKWV DV D FRQVXPHU 8QGHUVWDQG WKHP (QIRUFH WKHPWHAT IS THE CONSUMER PROTECTION ACT?The Consumer Protection Act, No. 68 of 2008 was signed on 24 April 2009.The Consumer Protection Act applies to the following:It aims to: (YHU\ WUDQVDFWLRQ RFFXUULQJ ZLWKLQ WKH 5HSXEOLF RI 6RXWK IULFD 3URPRWH D IDLU DFFHVVLEOH DQG VXVWDLQDEOH PDUNHWSODFH IRU FRQVXPHU SURGXFWV DQG services; (VWDEOLVK QDWLRQDO QRUPV DQG VWDQGDUGV WR HQVXUH FRQVXPHU SURWHFWLRQ 3URPRWLRQ RU VXSSO\ RI DQ\ JRRGV DQG VHUYLFHV RFFXUULQJ ZLWKLQ WKH 5HSXEOLF DQG *RRGV RU VHUYLFHV WKDW DUH VXSSOLHG RU SHUIRUPHG LQ WKH 5HSXEOLF LQ WHUPV RI WUDQVDFWLRQV PHQWLRQHG LQ WKH FW 0DNH SURYLVLRQ IRU LPSURYHG VWDQGDUGV RI FRQVXPHU LQIRUPDWLRQ WR SURKLELW FHUWDLQ XQIDLU PDUNHWLQJ DQG EXVLQHVV SUDFWLFHVThe Act is not applicable in respect of: 3URPRWH UHVSRQVLEOH FRQVXPHU EHKDYLRXU 3URPRWH D FRQVLVWHQW OHJLVODWLYH DQG HQIRUFHPHQW IUDPHZRUN UHODWHG WR FRQVXPHU WUDQVDFWLRQV DQG DJUHHPHQWV *RRGV RU VHUYLFHV SURPRWHG RU VXSSOLHG WR WKH VWDWH ,QGXVWU\ ZLGH H[HPSWLRQ EHLQJ JUDQWHG WR UHJXODWRU\ DXWKRULWLHV (VWDEOLVK WKH 1DWLRQDO &RQVXPHU &RPPLVVLRQ DQG &UHGLW DJUHHPHQWV LQ WHUPV RI WKH 1DWLRQDO &UHGLW FW EXW QRW JRRGV RU VHUYLFHV 5HSODFH LQ D QHZ DQG VLPSOL¿HG PDQQHU H[LVWLQJ SURYLVLRQV IURP ¿YH DFWV LQFOXGLQJ WKH 6HUYLFHV XQGHU HPSOR\PHQW FRQWUDFWV&RQVXPHU IIDLUV 8QIDLU %XVLQHVV 3UDFWLFHV FW RI 7UDGH 3UDFWLFHV FW RI JUHHPHQWV JLYLQJ HIIHFW WR FROOHFWLYH EDUJDLQLQJ DJUHHPHQWV DQG6DOHV DQG 6HUYLFH 0DWWHUV FW RI 3ULFH &RQWURO FW RI DQG 0HUFKDQGLVH 0DUNV JUHHPHQWV JLYLQJ HIIHFW WR EDUJDLQLQJ DJUHHPHQWV 6HFWLRQ RI WKH /DERXU 5HODWLRQV FW FW RI VSHFL¿FDOO\ 6HFWLRQV DQG The Consumer Protection Act has two (2) implementation dates:Who may lodge consumer complaints:1. Early effective date: 7ZHOYH PRQWKV DIWHU VLJQDWXUH SULO &KDSWHUV DQG Q LQGLYLGXDO 6HFWLRQ UHJXODWLRQV ZLOO EHFRPH RSHUDWLRQDO DQG Q DXWKRULVHG SHUVRQ DFWLQJ RQ EHKDOI RI DQRWKHU SHUVRQ DFWLQJ DV D PHPEHU RU LQ WKH LQWHUHVW RI DQ DIIHFWHG JURXS RU FODVV RU2. General effective date: (LJKWHHQ PRQWKV DIWHU VLJQDWXUH 2FWREHU GDWH RQ SHUVRQ DFWLQJ LQ WKH SXEOLF LQWHUHVW amicus curiae OHDYH RI WULEXQDO RU FRXUW DVVRFLDWLRQ ZKLFK DOO SURYLVLRQV RI WKH FW ZLOO EH DSSOLFDEOH DFWLQJ RQ WKH LQWHUHVWV RI LWV PHPEHUV 4The Consumer Protection Act RXU *XLGH WR &RQVXPHU 5LJKWV DQG RZ WR 3URWHFW 7KHPThe Consumer Protection Act RXU *XLGH WR &RQVXPHU 5LJKWV DQG RZ WR 3URWHFW 7KHP5
RX KDYH ULJKWV DV D FRQVXPHU 8QGHUVWDQG WKHP (QIRUFH WKHPWHO IS A ‘CONSUMER’?CONSUMER RIGHT NO. 1&RQVXPHUV DUH SHUVRQV WR ZKRP JRRGV RU VHUYLFHV DUH PDUNHWHG ZKR KDYH HQWHUHG LQWR RIGHT TO EQUALITY IN THE CONSUMER MARKET AND PROTECTIONWUDQVDFWLRQV ZLWK VXSSOLHUV XVHUV RI SDUWLFXODU JRRGV RU UHFLSLHQWV EHQH¿FLDULHV RI VHUYLFHV AGAINST DISCRIMINATORY MARKETING PRACTICESWHAT ARE CONSUMER RIGHTS?What does this mean for the ordinary consumer?7KH %LOO RI 5LJKWV HQVKULQHV WKH ULJKWV RI DOO 6RXWK IULFDQV LQFOXGLQJ FRQVXPHU ULJKWV 7KH Your right to free and unlimited access to goods and services&RQVXPHU 3URWHFWLRQ FW IXUWKHU RXWOLQHV WKHVH NH\ FRQVXPHU ULJKWV RI ZKLFK DOO 6RXWK IULFDQ FRQVXPHUV VKRXOG EH DZDUH 7KHVH LQFOXGH WKH IROORZLQJ 6XSSOLHUV DUH QRW SHUPLWWHG WR OLPLW access WR JRRGV DQG VHUYLFHV 6XSSOLHUV DUH QRW SHUPLWWHG WR SULRULWLVH DQ\ FRQVXPHU JURXSV RYHU RWKHUV ZKHQ PDUNHWLQJ 5LJKW WR (TXDOLW\ LQ WKH &RQVXPHU 0DUNHW DQG 3URWHFWLRQ JDLQVW 'LVFULPLQDWRU\ 0DUNHWLQJ VHOOLQJ RU GLVWULEXWLQJ WKHLU JRRGV DQG VHUYLFHV 3UDFWLFHV 5LJKW WR 3ULYDF\Your right to high-quality goods and services 5LJKW WR &KRRVH 5LJKW WR 'LVFORVXUH RI ,QIRUPDWLRQ 5LJKW WR )DLU DQG 5HVSRQVLEOH 0DUNHWLQJ 5LJKW WR )DLU DQG RQHVW 'HDOLQJ 6XSSOLHUV DUH QRW SHUPLWWHG WR YDU\ WKH quality RI WKHLU JRRGV DQG VHUYLFHV LQ D GLVFULPLQDWRU\ PDQQHU &RQVXPHUV KDYH WKH ULJKW WR TXHU\ WKH LQIHULRU TXDOLW\ RI JRRGV DQG VHUYLFHV 5LJKW WR )DLU -XVW DQG 5HDVRQDEOH 7HUPV DQG &RQGLWLRQV 5LJKW WR )DLU 9DOXH *RRG 4XDOLW\ DQG 6DIHW\ DQG Your right to fair pricing of goods and services 5LJKW WR FFRXQWDELOLW\ E\ 6XSSOLHUV 6XSSOLHUV DUH QRW SHUPLWWHG WR FKDUJH XQIDLU prices IRU WKH VDPH JRRGV DQG VHUYLFHV &RQVXPHUV VKRXOG EH WUHDWHG HTXDOO\ LUUHVSHFWLYH RI JHQGHU UDFH VRFLR HFRQRPLF VWDWXV RU JHRJUDSKLF ORFDWLRQ Your right to lodge complaints 7KH (TXDOLW\ &RXUW KDV MXULVGLFWLRQ LQ UHVSHFW RI DOOHJHG FRQWUDYHQWLRQV R 3URFHHGLQJV PD\ EH LQVWLWXWHG EHIRUH DQ (TXDOLW\ &RXUW R &RQVXPHU FRPSODLQWV PD\ EH ¿OHG ZLWK WKH 1DWLRQDO &RQVXPHU &RPPLVVLRQ WKH ODWWHU RI ZKLFK LV UHTXLUHG WR UHIHU VXFK FRPSODLQWV WR WKH (TXDOLW\ &RXUW LI WKH\ DSSHDU WR EH YDOLG The Consumer Protection Act RXU *XLGH WR &RQVXPHU 5LJKWV DQG RZ WR 3URWHFW 7KHPThe Consumer Protection Act RXU *XLGH WR &RQVXPHU 5LJKWV DQG RZ WR 3URWHFW 7KHP
RX KDYH ULJKWV DV D FRQVXPHU 8QGHUVWDQG WKHP (QIRUFH WKHPCONSUMER RIGHT NO. 2CONSUMER RIGHT NO. 3RIGHT TO PRIVACYRIGHT TO CHOOSEWhat does this mean for the ordinary consumer?What does this mean for the ordinary consumer?Your right to restrict unwanted direct marketingYour right to select the supplier of your choice &RQVXPHUV KDYH WKH ULJKW WR SURWHFW WKHLU SULYDF\ DQG FRQ¿GHQWLDOLW\ LQ UHVSHFW RI XQZDQWHG &RQVXPHUV KDYH WKH ULJKW WR VKRS DURXQG IRU WKH EHVW SULFHV JRRGV DQG VHUYLFHV RU XQVROLFLWHG FRUUHVSRQGHQFH &RQVXPHUV KDYH WKH ULJKW WR UHIXVH XQZDQWHG VPV¶V WHOHSKRQH FDOOV OHWWHUV RU µVSDP¶ H PDLO &RQVXPHUV DUH QRW REOLJHG WR HQWHU LQWR DGGLWLRQDO DJUHHPHQWV ZLWK VXSSOLHUV IURP ZKRP WKH\ SXUFKDVHG JRRGV RU VHUYLFHV EXQGOLQJ 6XSSOLHUV DUH QRW SHUPLWWHG WR IRUFH FRQVXPHUV WR HQWHU LQWR DJUHHPHQWV ZLWK WKLUG SDUWLHV XQOHVV WKH VXSSOLHUV FDQ SURYH WKH EHQH¿WV RI WKHVH DGGLWLRQDO JRRGV RU VHUYLFHV Your right to discontinue receipt of direct marketing at any time RXU ULJKW WR FDQFHO RU UHQHZ D ¿[HG WHUP DJUHHPHQW &RQVXPHUV KDYH WKH ULJKW WR RSW RXW RI UHFHLYLQJ XQVROLFLWHG GLUHFW PDUNHWLQJ VHUYLFHV E\ EORFNLQJ WKH UHOHYDQW VXSSOLHU PDUNHWHU &RQVXPHUV KDYH WKH ULJKW WR DFFHSW UHVWULFW RU UHIXVH XQZDQWHG GLUHFW PDUNHWLQJ &RPSDQLHV DQG VXSSOLHUV DUH QRW SHUPLWWHG WR FRQWLQXH DQ\ XQVROLFLWHG GLUHFW PDUNHWLQJ RI JRRGV DQG VHUYLFHV RQFH FRQVXPHUV KDYH RSWHG RXW &RQVXPHUV KDYH WKH ULJKW WR FDQFHO ¿[HG WHUP DJUHHPHQWV XSRQ H[SLU\ RI WKH FRQWUDFW SHULRG ZLWKRXW SHQDOW\ RU FKDUJH &RQVXPHUV DUH REOLJHG WR SURYLGH VXSSOLHUV ZLWK EXVLQHVV GD\V¶ QRWLFH LQ ZULWLQJ RU RWKHU UHFRUGHG PHDQV RI FDQFHOODWLRQ RI ¿[HG WHUP DJUHHPHQWV 5HDVRQDEOH SHQDOWLHV PD\ DSSO\ 6XSSOLHUV PXVW H[WHQG ¿[HG WHUP DJUHHPHQWV RQ D PRQWK WR PRQWK EDVLV LI WKH FRQVXPHUV IDLOHG WR UHTXHVW WKH FDQFHOODWLRQ RI VXFK DJUHHPHQWV Your right to request pre-authorisation for repairs or maintenance services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he Consumer Protection Act RXU *XLGH WR &RQVXPHU 5LJKWV DQG RZ WR 3URWHFW 7KHPThe Consumer Protection Act RXU *XLGH WR &RQVXPHU 5LJKWV DQG RZ WR 3URWHFW 7KHP
RX KDYH ULJKWV DV D FRQVXPHU 8QGHUVWDQG WKHP (QIRUFH WKHPRIGHT TO CHOOSE CONTINUEDYour right to cancel direct marketing contracts within the cooling-off period RXU ULJKW WR FKRRVH RU H[DPLQH JRRGV HYHQ DIWHU SXUFKDVH DQG GHOLYHU\ 6XSSOLHUV DUH UHTXLUHG WR LQFOXGH D µFRROLQJ RII SHULRG¶ LQ GLUHFW PDUNHWLQJ WUDQVDFWLRQV 6XSSOLHUV KDYH WKH ULJKW WR FKDUJH FRQVXPHUV IRU ORVV RU GDPDJH RI SURSHUW\ JRRGV LI WKLV FRROLQJ RII SHULRGV JHQHUDOO\ VSDQ ¿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our right to cancel advance reservations, bookings or orders &RQVXPHUV KDYH WKH ULJKW WR FDQFHO DQ\ DGYDQFH UHVHUYDWLRQV ERRNLQJV RU RUGHUV SXUFKDVHG RU GHOLYHUHG Your right to return goods and seek redress for unsatisfactory services 6XSSOLHUV DUH HQWLWOHG WR UHTXHVW D UHDVRQDEOH DGYDQFH GHSRVLW IRU UHVHUYDWLRQV ERRNLQJV RU RUGHUV GHSHQGLQJ RQ WKH QDWXUH RI WKH EXVLQHVV DQG VSHFL¿F FLUFXPVWDQFHV 6XSSOLHUV DUH HQWLWOHG WR LPSRVH D UHDVRQDEOH FKDUJH IRU WKH FDQFHOODWLRQ RI UHVHUYDWLRQV ERRNLQJV RU RUGHUV GHSHQGLQJ RQ WKH QDWXUH RI WKH EXVLQHVV DQG VSHFL¿F FLUFXPVWDQFHV &RQVXPHUV KDYH WKH ULJKW WR UHWXUQ XQVDIH RU GHIHFWLYH JRRGV DQG UHTXHVW D IXOO UHIXQG IRU VXFK JRRGV SURYLGHG WKLV LV GRQH ZLWKLQ D UHDVRQDEOH SHULRG &RQVXPHUV KDYH WKH ULJKW WR UHWXUQ JRRGV WKDW ZHUH QRW SUH H[DPLQHG SULRU WR GHOLYHU\ Your right to retain and not pay for unsolicited goods or services &RQVXPHUV KDYH WKH ULJKW WR UHWXUQ XQVROLFLWHG JRRGV RU VHUYLFHV DW WKH ULVN DQG H[SHQVH RI WKH VXSSOLHUV &RQVXPHUV DUH HQWLWOHG WR UHWDLQ XQVROLFLWHG JRRGV RU VHUYLFHV DIWHU EXVLQHVV GD\V The Consumer Protection Act RXU *XLGH WR &RQVXPHU 5LJKWV DQG RZ WR 3URWHFW 7KHPThe Consumer Protection Act RXU *XLGH WR &RQVXPHU 5LJKWV DQG RZ WR 3URWHFW 7KHP
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Consumer Right No. 4:Right to Disclosure of Information Consumer Right No. 5:Right to Fair and Responsible Marketing Consumer Right No. 6:Right to Fair and Honest Dealing Consumer Right No. 7:Right to Fair, Just and Reasonable Terms and Conditions Consumer Right No. 8:Right to Fair Value, Good Quality and Safety Consumer Right No. 9:Right to .
![Chapter 11. Consumer Protection. [Note] - Montgomery County, Maryland](/img/40/chap11.jpg)
