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An Intensive 3-Week Training CourseBuilding Core Leadership,Supervisory &Team Competencies21-APR-1703 - 21 Dec 2017, DubaiThis course is Designed, Developed, and will be Delivered underiSo Quality Standards
Building Core Leadership,Supervisory &Team CompetenciesWhy Choose this Training Course?The StructureThe Supervisory role is pivotal in any organisation.Supervisors implement the requirements of highermanagement to get the job done while utilising their teamto ensure it is achieved. This requires good leadership,management and team building qualities.This comprehensive training course consists of twomodules which can be booked as a 3-Week Training event,or as individual, 5 Day courses.This comprehensive training course has been developedto equip Supervisors with exceptional knowledge,skills and practical application of the key areas of theirrole. This PetroKnowledge course provides trainingthat encompasses all the development that a modernSupervisor needs to fulfil their role in the organisation.This includes leadership, management, problem solving,time management, team building, motivation as wellas many others. This is essential development for theSupervisory level.Module 2 - Building Core Supervisory CompetenciesThis training course will highlight: The importance of leadership and how this differsfrom traditional management techniques The knowledge and techniques in order to improveyour self-awareness How to manage people through excellentinterpersonal skills and communication techniques Methods for developing increased performancemanagement Tools and techniques for productive timemanagement and problem solving The key dynamics for a high performing team;assigning roles and structurewww.petroknowledge.comModule 1 - Building Leadership Core CompetenciesModule 3 - Building Core Team CompetenciesWhat are the Goals?By the end of this training course, participants will learnto: Describe the differences in leadership andmanagement and be aware of your own selfunderstanding Understand your own self-imposed limits, growingyour self-understanding and how to overcomeissues arising from this knowledge Learn time management techniques and problemsolving models to improve decision making Apply powerful interpersonal techniques to improvecommunication and manage others effectively Apply development, coaching and feedbacktechniques to increase optimum peopleperformance management Improve team cohesion and impact on productionthrough your management and actions.
Who is this Training Course for?This PetroKnowledge training course is suitable to awide range of professionals but will greatly benefit: Newly promoted Supervisors Experienced Supervisors with no or little formaltraining Persons who are expected to be promoted to theSupervisory level in the very near futureHow will this Training Coursebe Presented?Participants to this training course will receive athorough training on the subjects covered by the courseoutline with the Tutor utilising a variety of proven adultlearning teaching and facilitation techniques. Trainingmethodology includes specific case studies relating to thecore competencies, targeted exercises which bring out thecore areas on the course, relevant videos relating to thetopics being discussed and targeted self-assessment toolsto ensure learning is fully embedded during the course. Inaddition, there will be structured, facilitated discussions tohelp reinforce the concepts and techniques used.QuaLiTy CerTifiCaTionMember ofClear Concepts. Clean Environment.Membership No.: 125094The PMI Registered Education Provider logo is a registered markof the Project Management Institute, Inc. Building Core Leadership, Supervisory & Team Competencies
Topics to be coveredDaily AgendaModule I: Building Leadership CoreCompetenciesDay One: Leadership: Self-awareness to GrowthDay 1 focuses on the leadership core competenciesaround you: your own self-awareness, personal powerand leadership style. Using this information you can thenbegin to develop yourself to become a more effective andinspirational leader.Key behaviours Self-awarenessLeadership styleCompetency developmentPersonal powerSelf confidencePersonal DevelopmentTopics to be covered Defining LeadershipCompetencies of great leadersLeadership styles, attributes and qualitiesVUCA leadership: the new normalPersonal power and emotional intelligenceSelf-understanding to SWOTLeadership AssessmentDay Two: Leading through Positive Interaction andInfluence Developing positive inspirational leadershipPsychology of personal interaction and motivationKey interpersonal and engagement techniquesInfluencing skills and methodsSocial Networking: how to work the roomThe art of social negotiationDay Three: Client Relationship BuildingGreat leaders have strong networks to work with, utilizeand support them. They build trust with others andthrough this improve their leadership power and standing.This day will focus on the key leadership competencies ofbuilding wider relations in business.Key behaviours Customer and Client focusAccountability and ConsistencyBusiness InfluencingBusiness communicationPartnership buildingTopics to be covered Defining your key clients and customers5 key fundamentals of lasting client buildingNetworking and business influenceSocial media and business communication to buildrelationships Developing long-term partnerships through trustand integrityDay Four: Leadership for Sustainable GrowthBy definition, Leaders are great influencers. Having gaineda clear insight into your self this day will focus on applyingfurther core leadership competencies around positiveinterpersonal and influencing for success.In order to move the organisation forward and promotegrowth the core leadership competencies of the leaderwill involve setting direction and ensuring the delivery ofobjectives to individuals and teams. This day will focus onthese key leadership areas.Key behavioursKey behaviours Interpersonal skillsInfluencing through personal engagementAccurate ListeningNon-verbal communication awarenessPeople negotiationwww.petroknowledge.com Setting directionGoal directednessResults orientationRole allocationInspiring communication
Topics to be covered Supervisory role: importance in organizationalsuccess Managing or Leading as a Supervisor? The Power Bases of the Supervisor Supervisory characteristics, competences andbehaviours Inspiring change and innovations leading tocontinuous improvement Personal Accountability, Reliability, Integrity andHonestyTopics to be covered Creating an environment for growthForming vision and valuesDefining Organisational Aims, Goals, and TargetsDeveloping and cascading clear business objectivesCommunicating the message as a leaderDay Five: Leading Organisational SuccessThe 5th day of the training programme will focus onleading the organisation through setting the widerorganisational direction; as well as the core leadershipcompetencies of the importance of succession planningto ensure sustainable growth.Key behaviours Facilitating changeStrategic planningOrganisational SustainabilityFuture planningFuture personal developmentTopics to be covered Leading through change Strategic and future planning Organisational Planning: Succession Planning for asustainable future Celebrating organisational success Next stepsModule II: Building Core SupervisoryCompetenciesDay Six: The Importance of the Supervisory Role inthe OrganisationDay 6 will cover the key supervisory competenciessurrounding self-awarenessleading to the internalcompetency of self-management.Key behaviours Role identificationSelf-awarenessPersonal ConfidenceIntegrityKnowledge managementDay Seven: Problem solving, Decision Making andTime ManagementDay 7 will focus around the key core competenciesrequired of a supervisor to be able to problem solve, makedecisions, as well as being able to self-manage their timeas well as manage others.Key behaviours Problem SolvingDecision MakingRisk analysisTime ManagementResource allocationTopics to be covered Defining problemsAssessing risks and analyzing problemsProblem solving models and techniquesDecision making processesTime problemsPrioritizing your time and othersAllocating resourcesDay Eight: Mastering Communication andInterpersonal SkillsDay 8 will focus on the important aspects of being able tomanage others through engaging interpersonal skills andcommunication. In addition, this will include negotiationand conflict resolution, key competencies required tomanage others successfully.Key behaviours Interpersonal skillsInfluencing through personal engagementAccurate ListeningNon-verbal communication awarenessConflict resolutionPeople negotiationTopics to be covered Overcoming communication barriersThe power of questionsActive listening skillsHow to influence the outcome/effects of othersPersuasion and negotiation: keys to personalinfluence Conflict management: managing conflict assertively Effective meeting skillsBuilding Core Leadership, Supervisory & Team Competencies
Day Nine: Managing your Team and Others forResultsModule III: Building Core TeamCompetenciesA Supervisor is only as good the team they manage.This day will concentrate on the core competencies ofmanaging others, leading into the final aspect of managingperformance.Day Eleven: Understanding Team Dynamics andStructureKey behaviours InterdependenceTeam dynamicsGroup thinkingMotivationDelegationTopics to be covered Factors for enhanced Team developmentIncreasing team performanceGroup dynamicsJob enrichment and motivationEffective delegation of tasksDay Ten: Developing your Team and OthersThis 10th day brings all the information gained over thetraining course together culminating in how to manageperformance effectively, a core supervisory competence.Key behaviours Development of othersDevelopment planningCoachingGiving FeedbackEnhanced performanceTopics to be covered How people learn Positive development: training and developmentplanning Coaching for personal and team growth Giving powerful feedback to increase optimumperformance Next stepswww.petroknowledge.comOn Day 11, we set the foundations for building coreteam competencies, focusing on the leadership and teamdynamics needed to succeed.Key behaviours Leadership Team structure Team dynamics Self-awareness Team role behaviourTopics to be covered Team LeadershipThe sociology of the teamNon-traditional team structuresWorking the Team Performance CurveTeam Profile AssessmentIdentifying optimum team rolesDay Twelve: Achieving Engagement and AlignmentCommunication is important in any business environment,but in building core team competencies it is vital to ensuregroup cohesion and good relations. Day 12 will focus onthe key team competencies around team interpersonaland communication skills.Key behaviours Communication skillsListening skillsInterpersonal skillsInfluencingHandling and managing changeTopics to be covered Team communication structuresEffective interpersonal communicationActive ListeningInfluencing for resultsCreating and communicating the visonManaging change within the team
Day Thirteen: Increasing Team Performance andCollaborationDay 13 focuses on team performance and collaborationas part of the core team competencies. A team requiresdirection to ensure maximum performance and whileoperating at high capacity any team disharmony will needto be managed accordingly.Key behaviours Managing performanceSetting objectivesReward strategiesManaging and dealing with conflictNegotiationTopics to be covered Team performance managementObjective setting for increased performanceMotivation and reward within teamsActive conflict management in teamsNegotiation strategies to achieve team agreementDay Fourteen: Igniting Team InnovationCollectively a team is a powerful force to generate ideasand solutions. This core team building competencyrequires the freedom to actively contribute to the ideasand dreams through powerful problem and innovationtechniques, which will be covered on this 14th trainingday.Key behaviours Problem solvingDecision makingGroup consensus methodsInter-group communicationConsensus formingTopics to be covered Team factors: ACL modelProblem solving: defining the problemTeam problem solving techniquesInnovation and creativityDecision making and reaching a consensusDay Fifteen: Empowerment and Team DevelopmentThe final day of the training course will focus on the coreteam competencies surrounding development. To ensurethat you continually get the best out of your team it isvital that you actively develop them to ensure continuedsuccess.Key behaviours Developing othersDelegationEmpowermentGiving feedbackMentoring and Coaching in teamsTopics to be covered Empowering for successEffective Team delegationDevelopment planningTeam Mentoring and CoachingFeedback for greater improvementBuilding Core Leadership, Supervisory & Team Competencies
Building Core Leadership,Supervisory &Team CompetenciesBooking Terms & ConditionsCourse Dates, Venues and Fees03 - 21 Dec 2017Dubai 13,500This fee is inclusive of Documentation, Lunch and RefreshmentsPlease use BLOCK CAPITALS to fill in this form. It isimportant that you read carefully through all informationbefore starting to complete the form.Registration DetailsFamily Name:First Name (Mr./Ms.):Position:Company:Mailing Address:Telephone: Mobile:Fax: Email:AuthorisationAuthorised By:Position:Company:Mailing Address:Telephone: Mobile:Fax: Email:P.O. Box: 135120, Abu Dhabi, U.A.E.T: 971 2 5577 389F: 971 2 5577 128E: ng Bookings for courses can be made via our website (petroknowledge.com) or by contacting our Registration Desk on 971 2 5577389 orat reg@petroknowledge.com For on-line bookings, please select the course that you require andclick on the “Register Now” button, following the instructions stepby step Upon receipt of booking in order, enrolment on the respectivetraining course will be confirmed by Registration Team with allnecessary documentationInvoicing and Payment Our fees include course presentation, relevant materials, physical &digital documentation, lunch and refreshments served during entiretraining. Accommodation charges are not included in the course fees Course fees are payable upon booking unless a valid, authorizedPurchase Order is provided and accepted Invoices will be sent via email/courier to the ID/name and addressprovided We prefer to have the fees payment in our account before the startof training course. However, if your company has a different paymentpolicy, the same should inform us in advance The currency of fees is in US Dollars (USD). Payments can be madein USD or UAE local currency AED (Arab Emirates Dirhams) either byBank Transfer or by Credit Card. Our Bank Account details will beprovided on the Invoice Please note that we do accept payment by cash, in USD or AED, onlyfor the last minute bookingsCancellation of Courses It may be necessary for PetroKnowledge to amend or cancel anycourse, course times, instructors, dates or published fees due tounforeseen circumstances and we reserve the right for such changes Any amendments will be advised before the course start date andany bookings already paid in full will not be subject to increased feesCancellation by Client Once you have completed your booking, received your confirmationof enrolment and a dated payment Invoice, you are deemed to havea contract with PetroKnowledge. You reserve the right to cancel thiscontract given the below terms All cancellations must be received in writing at reg@petroknowledge.com and info@petroknowledge.com at least 14 days prior to thetraining After the cancellation period has expired, consideration may begiven, on a case to case basis, if a registered delegate nominates asubstitute on the same course, shifts to next session of the course ormoves to a new course For a cancellation request made on or before the statutory 14 daycancellation period, a refund may be given or a credit note issuedwhich can be used against future course fees A 25% administration fee (of the total course fee at the time ofbooking) will be charged for any cancellations made outside of thestatutory cancellation periodAttendance Certificate The daily course schedule should be accurately followed to ensureundeterred implementation of our training All delegates, who participated in their course throughout, willreceive the Certificate of Completion on the last day Please report any foreseeable absences to a PetroKnowledgerepresentative or to your sponsors directly An absence of three (3) or more sessions of the course will invalidateyour eligibility for the Certificate of Completion
ModuLe i: BuiLding LeaderShiP Core CoMPeTenCieS day one: Leadership: Self-awareness to growth Day 1 focuses on the leadership core competencies around you: your own self-awareness, personal power and leadership style. Using this information you can then begin to develop yourself to become a more effective and inspirational leader. Key behaviours
