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The Importance ofDisaster Recovery &Contingency PlanningCraig GraeveJuly 28, 2011Every connection is a new opportunity
Our Disaster On February 7, 2011 the Pitney Bowes Presort Services Dallas FortWorth facility was completely destroyed by a fire that started in anadjacent warehouseThankfully there were no injuries to employees, fireman, or firstrespondersWhen an event like this occurs,you want to be prepared.August 3, 2011 PBI Internal use only2
Key Aspects Of YourBusiness Continuity Plan Executive/AdministrativeHuman Resources/PersonnelCustomer CommunicationsMIS Systems/Production EquipmentPhysical StructureTransportation/LogisticsOtherAugust 3, 2011 PBI Internal use only3
Disasters – Shapes, Sizes and TimesDallas, TX – Late night fire Warning time prevented injuriesReading, PA – Water-main break early morning Outage 16 hoursMinneapolis, MN – Tornado (Sunday evening) Outage 48 hoursPhoenix, AZ – Main circuit fire mid-day Outage 18 hoursAugust 3, 2011 PBI Internal use only4
Executive/Administrative Involvement of executive level isessential Authority to make keydecisions/expenditures Communications to C-levelcustomer organizations Commitment of corporate dollarsand personnel Review and sign off of test resultsand modificationsAugust 3, 2011 PBI Internal use only5
Human Resources/PersonnelCommunications Accurate call trees Clearly defined Roles of Managementand Supervisory staffDefine Pay Practices Retention of employees Temporary workersRelocation of your workforce – alternate site Travel considerations Alternative job functionsReview the recovery Rumors and misperceptions will surface Weekly huddles, bulletin boardsAugust 3, 2011 PBI Internal use only6
Customer CommunicationsQuick summaries of facts Not all questions can be answered Planned communication releases as milestones aremetUtilize key customers for reactions and feedbackAlternatives to services defined in the BCP Plan Direct presentment to USPS Movement of processing to alternate facilitiesCustomer property Assessment of impact Process to recover/reimburse Claims processAugust 3, 2011 PBI Internal use only7
MIS Systems/Production Equipment Critical Systems– Phone Switches, Servers, Security,PC’s, Cell Phones Data recovery/frequency ofupdates Production Equipment Vendor availability and resources Capacity Planning– Throughput alternativesAugust 3, 2011 PBI Internal use only8
Structure/Level of DamageSeverity of damage should be definedto recovery time goalsInsurance and Investigator accessrestrictionsInfrastructure certificationEquipment inventory Production equipment Supplies PartsSecurity – product and employee Interim coverageAugust 3, 2011 PBI Internal use only9
Transportation/Logistics Damage assessment to pick-up or delivery vehicles Vendor back ups Alternative site or staging area Route adjustments – communications Movement of mail to other locations– Capacity planningAugust 3, 2011 PBI Internal use only10
Other Key AspectsCentralized point of contact/control Escalation point to executive management Meeting schedulesMedia Coverage and StatementsEmployee Issues Counseling services – assistance hotlines Financial assistanceEvacuation Drills and Signage (be prepared)August 3, 2011 PBI Internal use only11
Build Your Plan NowResources Software templates available bytype of industry Certified Disaster RecoveryProfessionals (CDRP)accreditation Customize through tests andfeedbackRebuild and RecoverAugust 3, 2011 PBI Internal use only12
As always, thank youfor your continued supportAugust 3, 2011 PBI Internal use only13
Disaster Recovery & Contingency Planning. August 3, 2011 PBI Internal use only 2 When an event like this occurs, you want to be prepared. . Review and sign off of test results and modifications. August 3, 2011 PBI Internal use only 6 Human Resources/Personnel Communications
