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Unit glossaryDescription10VTCT productcodeAll units are allocated a unique VTCT product code for identification purposes.This code should be quoted in all queries and correspondence to VTCT.Unit titleThe title clearly indicates the focus of the unit.NationalOccupationalStandards(NOS)NOS describe the skills, knowledge and understanding needed to undertake aparticular task or job to a nationally recognised level of competence.LevelLevel is an indication of the demand of the learning experience, the depthand/or complexity of achievement and independence in achieving thelearning outcomes.Credit valueThis is the number of credits awarded upon successful achievement of all unitoutcomes. Credit is a numerical value that represents a means of recognising,measuring, valuing and comparing achievement.Guidedlearning hours(GLH)The activity of a learner in being taught or instructed by - or otherwiseparticipating in education or training under the immediate guidance or supervisionof - a lecturer, supervisor, tutor or other appropriate provider of education ortraining.Totalqualificationtime (TQT)The number of hours an awarding organisation has assigned to a qualification forGuided Learning and an estimate of the number of hours a learner will reasonably belikely to spend in preparation, study, or any other form of participation in education ortraining. This includes assessment, which takes place as directed - but, unilke GuidedLearning, not under the immediate guidance or supervision of - a lecturer, supervisor,tutor or other appropriate provider of education or training.ObservationsThis indicates the minimum number of competent observations, per outcome,required to achieve the unit.LearningoutcomesThe learning outcomes are the most important component of the unit, they setout what is expected in terms of knowing, understanding and practicalability as a result of the learning process. Learning outcomes are the resultsof learning.EvidencerequirementsThis section provides guidelines on how evidence must be gathered.Maximumservice timesThe maximum time in which a particular service or practical element must becompleted.ObservationoutcomeAn observation outcome details the practical tasks that must be completed toachieve the unit.KnowledgeoutcomeA knowledge outcome details the theoretical requirements of a unit that mustbe evidenced through oral questioning, a mandatory written question paper orportfolio of evidence.AssessmentcriteriaAssessment criteria set out what is required, in terms of achievement, to meeta learning outcome. The assessment criteria and learning outcomes are thecomponents that inform the learning and assessment that should take place.Assessment criteria define the standard expected to meet learning outcomes.RangeThe range indicates what must be covered. Ranges must be practicallydemonstrated in parallel to the unit’s observation outcomes.

UV40462Management of health, safetyand security in the salonThrough this unit you will develop your management skillsaround the implementation and management of health,safety and security practices in your salon.You will evaluate the reliability and effectiveness of riskassessments, justify and monitor newly implemented andexisting health, safety and security practices, comply withhealth and safety legislation and regulations, and managethe improvements through monitoring staff.This unit is suitable for hairdressing, barbering, beautysalon, nail salon and spa managers.UV40462 v14

Level4Credit value8GLH44Observation(s)2External paper(s)0

Management of health, safetyand security in the salonLearning outcomesOn completion of this unit you will:1.Be able to implement health, safety andsecurity practices in the salon2.Be able to manage health, safety andsecurity practices in the salonEvidence requirements1.EnvironmentEvidence for this unit must be gathered in areal or realistic working environment.2.SimulationSimulation is not allowed in this unit.3.Observation outcomesCompetent performance of ‘Observation’outcomes must be demonstrated to yourassessor on at least two occasions.4.Knowledge outcomesThere must be evidence that you possessall the knowledge and understandinglisted in the ‘Knowledge’ section of thisunit. This evidence may include projects,assignments, case studies, reflectiveaccounts, oral/written questioning and/orother forms of evidence.5.Tutor/Assessor guidanceYou will be guided by your tutor/assessoron how to achieve learning outcomes in thisunit. All outcomes must be achieved.6.External paperThere is no external paper requirement forthis unit.UV4046213

Achieving observationsand rangeAchieving observation outcomesYour assessor will observe your performanceof practical tasks. The minimum numberof observations required is indicated in theevidence requirements section of this unit.Criteria may not always naturally occur duringa practical observation. In such instances youwill be asked questions to demonstrate yourcompetence in this area. Your assessor willdocument the criteria that have been achievedthrough oral questioning.Your assessor will sign off an outcome when allcriteria have been competently achieved in asingle client service.Achieving rangeThere are no range statements that apply to thisunit.14UV40462Maximum service timesThere are no maximum service times that applyto this unit.

ObservationsOutcome 1Be able to implement health, safety and security practices inthe salonYou can:a.Conduct a risk assessment of health, safetyand security practicesb.Conduct an assessment of theeffectiveness of health, safety and securitypracticesc.Recommend modifications to existinghealth, safety and security practicesd.Implement new health, safety and securitypractices based on outcomes of theassessments*May be assessed through oral questioning.Observation12OptionalDate achievedCriteria questioned orallyPortfolio referenceAssessor initialsLearner signatureUV4046215

Outcome 2Be able to manage health, safety and security practices in thesalonYou can:a.Evaluate compliance with newlyimplemented and existing health, safety andsecurity practicesb.Manage improvements to increasecompliance with health, safety and securitypractices*May be assessed through oral questioning.ObservationDate achievedCriteria questioned orallyPortfolio referenceAssessor initialsLearner signature16UV4046212Optional

Developing knowledgeAchieving knowledge outcomesYou will be guided by your tutor and assessoron the evidence that needs to be produced.Your knowledge and understanding will beassessed using the assessment methods listedbelow: Where possible your assessor will integrateknowledge outcomes into practical observationsthrough oral questioning.Observed workWitness statementsAudio-visual mediaEvidence of prior learning or attainmentWritten questionsOral questionsAssignmentsCase studiesUV4046217

KnowledgeOutcome 1Be able to implement health, safety and security practices inthe salonYou can:e.Evaluate the reliability and effectiveness of a risk assessmentf.Analyse the importance of health, safety and security practicesg.Justify proposals and recommendations for health, safety andsecurity practices*Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external paper.18UV40462Portfolio reference /Assessor initials*

Outcome 2Be able to manage health, safety and security practices in thesalonYou can:c.Explain the importance of compliance with legislation andregulations relating to heath, safety and security practicesd.Describe how to manage improvements to increase compliancewith health, safety and security practicese.Explain the importance of regularly evaluating health, safety andsecurity practices in the salonPortfolio reference /Assessor initials**Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external paper.UV4046219

Unit contentThis section provides guidance on the recommended knowledge and skills required to enable youto achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have theopportunity to cover all of the unit content.Outcome 1: Be able to implement health, safety and security practices inthe salonReasons for risk assessment: Legalrequirement, provide a safe environmentfor staff/visitor/clients, identification ofhazards, minimise hazards and risks,emergency procedures, staff training,implication of more than five membersof staff, new staff in the workplace, newequipment and products, review systems,amendments and modifications to existingassessments, update records.Recomend and manage the procedurefor risk assessments of health, safetyand security practices: Review policy,documentation, actual practice by all staff,planned and spot checks, judgement offindings, determine the level of risk, justifyand suggest preventative measures, recordfindings, nominate staff to implementchanges, notify remaining staff, regularreviews.Salon Health and Safety Legislationand Regulations: Health and safety atwork, control of substances hazardousto health, reporting of injuries diseasesand dangerous occurrences, personalprotective equipment, electricity at work,manual handling, supply of goods andservices, trade description, fire precautions,first aid at work, data protection, employersliability (compulsory insurance), occupiersliability, local by-laws (set by council), localgovernment miscellaneous provisions,salon rules, code of conduct, observanceby all staff, salon manager should evaluate20UV40462and consider the legislation and regulationswhen performing risk assessment.Risk assessment:Assessment – types, procedures,processes, why risk assessments must becompleted, conduct and interpret results,amendments and modifications to be madewhere appropriate to existing assessments,updating records, legal reasons.Space – utilisation, working area, heating,lighting, ventilation, layout and design ofthe salon.Chemicals – procedures, storage,handling, safe usage, safe disposal,records.Equipment – selection, safe usage,handling, lifting, repairs, maintenance.Security (stock) – control systems,procedures, ordering, handling, storage.Security (cash) – staff training, point ofsale, in transit.Security (people) – staff clients, visitors,personal belongings, systems, security,emergency evacuation, storage/use ofconfidential staff/client records, businessinformation, data protection.Buildings – maintenance of internal andexternal security, commercially availablesystems.Emergency procedures – accidents, firstaid, fire evacuation, incidents, personnel,

Outcome 1: Be able to implement health, safety and security practices inthe salon (continued)records, belongings, systems, security,emergency evacuation, storage and useof confidential staff and client records,business information, data protection.Management – recording, implementing,updating processes and procedures, stafftraining.Security breaches – stock levels controland monitoring, inventory of equipment,manual and computerised records.Outcome 2: Be able to manage health, safety and security practices in thesalonEvaluate compliance with new andexisting health, safety and securitypractices:healthy business, happy workforce, regularreviews avoid complacency, avoidableproblems, legal action, closure of business.Collate information from existing andnew practices – reason why health,safety and security must be reviewed, timecontrolled review period, seek feedbackfrom staff/clients/visitors, review records,use the same format, problem solving,causes of action, synthesis, summarise,judge, compare and contrast results,modify, justify, what worked/what did not,draw conclusions, record findings.Manage, monitor and support othersto ensure compliance of Health andSafety: Revision of health and safetystatement and policy, accurate records,update processes and procedures,evaluation of effectiveness of procedures,staff training and appraisal, plannedand spot checks, responsibilities inthe salon for health and safety, safetymeetings, monitoring changes in law, takeexternal advice, continual professionaldevelopment.The importance of compliance withlegislation and regulations: Nationallegislation, establishment rules, industrycode of practice, safe working environment,professional reputation, full fill licenceto practice requirements (insurance andpolicies), avoid accidents – legal claims,Providing support for staff: Up-to-dateleaflets and posters, ongoing training, opendoor policy, suggestion box, current rolesand responsibilities for staff.UV4046221

NotesUse this area for notes and diagrams22UV40462

UV40464Quality management of clientcare in the hair and beautysectorThrough this unit you will develop your management skillsin client care within your salon.You will analyse the client service experience that ison offer in your salon as part of your quality assuranceprocess. You will carry out planned and spot checks,use various methods to gather feedback, recommendimprovements, engage your staff with the newimprovements and follow through with a monitoringprocess.The foundation of a successful business is great client careand if your salon meets your client’s expectations you willhave a winning combination. Part of being a good manageris to continually evaluate your own practice and lead byexample.This unit is suitable for hairdressing, barbering, beautysalon, nail salon and spa managers.UV40464 v14

Level4Credit value12GLH50Observation(s)1External paper(s)0

Quality management of clientcare in the hair and beautysectorLearning outcomesOn completion of this unit you will:1.Be able to review the overall client serviceexperience as part of quality assurance2.Be able to implement and monitorprocedures to improve the overall clientservice experienceEvidence requirements1.EnvironmentEvidence for this unit must be gathered in areal or realistic working environment.2.SimulationSimulation is not allowed in this unit.3.Observation outcomesCompetent performance of ‘Observation’outcomes must be demonstrated to yourassessor on at least one occasion.4.Knowledge outcomesThere must be evidence that you possessall the knowledge and understandinglisted in the ‘Knowledge’ section of thisunit. This evidence may include projects,assignments, case studies, reflectiveaccounts, oral/written questioning and/orother forms of evidence.5.Tutor/Assessor guidanceYou will be guided by your tutor/assessoron how to achieve learning outcomes in thisunit. All outcomes must be achieved.6.External paperThere is no external paper requirement forthis unit.UV4046425

Achieving observationsand rangeAchieving observation outcomesYour assessor will observe your performanceof practical tasks. The minimum numberof observations required is indicated in theevidence requirements section of this unit.Criteria may not always naturally occur duringa practical observation. In such instances youwill be asked questions to demonstrate yourcompetence in this area. Your assessor willdocument the criteria that have been achievedthrough oral questioning.Your assessor will sign off an outcome when allcriteria have been competently achieved in asingle client service.Achieving rangeThere are no range statements that apply to thisunit.26UV40464Maximum service timesThere are no maximum service times that applyto this unit.

ObservationsOutcome 1Be able to review the overall client service experience as partof quality assuranceYou can:a.Evaluate client care procedures, usingquality assurance and inspection processesb.Conduct a client satisfaction survey*May be assessed through oral questioning.Observation1OptionalOptionalDate achievedCriteria questioned orallyPortfolio referenceAssessor initialsLearner signatureUV4046427

Outcome 2Be able to implement and monitor procedures to improve theoverall client service experienceYou can:a.Recommend approaches to or ways ofimproving the client service experienceb.Engage staff in consultation necessaryfor effective implementation of a qualityscheme*May be assessed through oral questioning.ObservationDate achievedCriteria questioned orallyPortfolio referenceAssessor initialsLearner signature28UV404641OptionalOptional

Developing knowledgeAchieving knowledge outcomesYou will be guided by your tutor and assessoron the evidence that needs to be produced.Your knowledge and understanding will beassessed using the assessment methods listedbelow: Where possible your assessor will integrateknowledge outcomes into practical observationsthrough oral questioning.Observed workWitness statementsAudio-visual mediaEvidence of prior learning or attainmentWritten questionsOral questionsAssignmentsCase studiesUV4046429

KnowledgeOutcome 1Be able to review the overall client service experience as partof quality assuranceYou can:c.Use client feedback and complaints to inform a review of the clientservice experienced.Draw conclusions from the client satisfaction survey and clientcomplaintse.Analyse client expectationsf.Describe different quality assurance and inspection processesused within businesses in the hair and beauty sectorg.Describe how to conduct a client satisfaction surveyh.Explain the value of feedback and client complaints in reviewingthe client service experiencei.Analyse the impact of client satisfaction on the businessj.Explain the importance of meeting client expectations*Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external paper.30UV40464Portfolio reference /Assessor initials*

Outcome 2Be able to implement and monitor procedures to improve theoverall client service experienceYou can:c.Evaluate the effectiveness of newly implemented proceduresd.Propose new systems or modifications to existing systems thatcould improve the client service experiencee.Evaluate own quality management of client caref.Describe different approaches to quality management of client carewithin the hair and beauty sectorg.Explain the importance of staff engagement to the success ofnewly implemented proceduresh.Explain the importance of monitoring the effectiveness of newlyimplemented proceduresi.Explain the factors necessary for continuous improvementj.Explain how quality management can be measuredPortfolio reference /Assessor initials**Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external paper.UV4046431

Unit contentThis section provides guidance on the recommended knowledge and skills required to enable youto achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have theopportunity to cover all of the unit content.Outcome 1: Be able to review the overall client service experience as partof quality assuranceClient care procedures, qualityassurance and inspection processes:Policies and procedures for services andsales delivery, practical observations,communication skills, client suggestionbox, monitoring, sampling, record keeping,client feedback is sought, records ofmeetings, provision of services, salonturnover, adequate resource allocation,quality client service provision.Conduct a client satisfaction survey:Feedback on client satisfaction issought, improve future operations,appropriate questions, measurable,format of questionnaire, improve services,opportunities to increase retail sales,safety consideration, overall ambience,staff knowledge, client service capabilities,timing of treatment/service, consistencyin treatments offered, technical andtreatment/service-related complaintsaddressed swiftly.32problems and improve service made inconsultation with the workplace team,feedback to group and/or individualstaffs, responsibility for meeting clientrequirements, actions required forimprovement, review of actions.Analyse client expectations: Clientconsultation records, client’s currentconcerns, treatment/service objectivesand overall treatment/service plan, clientfeedback, staff’s reflection of treatment,review appointment records for furthertreatments, treatment brochure, relevantqualified staffs, professionalism, com

Management of health, safety and security in the salon 8 44 UV40464 M/601/5350 Quality management of client care in the hair and beauty sector 12 50 UV40465 D/601/4467 Sales management in the hair and beauty sector 9 47 UV40466 L/601/4464 Public relations (PR) in the hair and beauty sector 10 42 UV40467 K/601/4469 Salon management 10 50