WIXLIB

Unit glossaryDescription10VTCT productcodeAll units are allocated a unique VTCT product code for identification purposes.This code should be quoted in all queries and correspondence to VTCT.Unit titleThe title clearly indicates the focus of the unit.NationalOccupationalStandards(NOS)NOS describe the skills, knowledge and understanding needed to undertake aparticular task or job to a nationally recognised level of competence.LevelLevel is an indication of the demand of the learning experience, the depth and/orcomplexity of achievement and independence in achieving thelearning outcomes.Credit valueThis is the number of credits awarded upon successful achievement of all unitoutcomes. Credit is a numerical value that represents a means of recognising,measuring, valuing and comparing achievement.GuidingLearning hours(GLH)The activity of a learner in being taught or instructed by - or otherwiseparticipating in education or training under the immediate guidance or supervisionof - a lecturer, supervisor, tutor or other appropriate provider of education ortraining.Totalqualificationtime (TQT)The number of hours an awarding organisation has assigned to a qualification forGuided Learning and an estimate of the number of hours a learner will reasonably belikely to spend in preparation, study, or any other form of participation in education ortraining. This includes assessment, which takes place as directed - but, unilke GuidedLearning, not under the immediate guidance or supervision of - a lecturer, supervisor,tutor or other appropriate provider of education or training.ObservationsThis indicates the minimum number of competent observations, per outcome,required to achieve the unit.LearningoutcomesThe learning outcomes are the most important component of the unit, they set outwhat is expected in terms of knowing, understanding and practicalability as a result of the learning process. Learning outcomes are the results oflearning.EvidencerequirementsThis section provides guidelines on how evidence must be gathered.Maximumservice timesThe maximum time in which a particular service or practical element must becompleted.ObservationoutcomeAn observation outcome details the practical tasks that must be completed toachieve the unit.KnowledgeoutcomeA knowledge outcome details the theoretical requirements of a unit that mustbe evidenced through oral questioning, a mandatory written question paper orportfolio of evidence.AssessmentcriteriaAssessment criteria set out what is required, in terms of achievement, to meeta learning outcome. The assessment criteria and learning outcomes are thecomponents that inform the learning and assessment that should take place.Assessment criteria define the standard expected to meet learning outcomes.RangeThe range indicates what must be covered. Ranges must be practicallydemonstrated in parallel to the unit’s observation outcomes.

UV30491Monitor and maintain healthand safety practice in the salonThrough this unit you will develop your skills in asupervisory role focusing on health and safety within yoursalon.You will recognise salon hazards, carry out riskassessments and then implement the necessary actions.You will monitor and support your colleagues to ensureyour salon complies with health and safety requirements.You will implement and supervise salon procedures for allaspects of salon safety and security including the need forinsurance.UV30491 v10

Level3Credit value4GLH29Observation(s)2External paper(s)0

Monitor and maintain healthand safety practice in the salonLearning outcomesOn completion of this unit you will:1.2.Evidence requirements1.EnvironmentEvidence for this unit must be gathered in areal or realistic working environment.2.SimulationSimulation is not allowed in this unit. All‘Observation’ outcomes must be on realclients.3.Observation outcomesCompetent performance of ‘Observation’outcomes must be demonstrated to yourassessor on at least two occasions.4.Knowledge outcomesThere must be evidence that you possessall the knowledge and understandinglisted in the ‘Knowledge’ section of thisunit. This evidence may include projects,assignments, case studies, reflectiveaccounts, oral/written questioning and/orother forms of evidence.5.Tutor/Assessor guidanceYou will be guided by your tutor/assessoron how to achieve learning outcomes in thisunit. All outcomes must be achieved.6.External paperThere is no external paper requirement forthis unit.Be able to carry out a risk assessmentBe able to monitor health and safety inthe salonUV3049113

Achieving observationsand rangeAchieving observation outcomesYour assessor will observe your performanceof practical tasks. The minimum numberof observations required is indicated in theevidence requirements section of this unit.Criteria may not always naturally occur duringa practical observation. In such instances youwill be asked questions to demonstrate yourcompetence in this area. Your assessor willdocument the criteria that have been achievedthrough oral questioning.Your assessor will sign off an outcome when allcriteria have been competently achieved in asingle client service.Achieving rangeThere are no range statements that apply to thisunit.14UV30491Maximum service timesThere are no maximum service times that applyto this unit.

ObservationsOutcome 1Be able to carry out a risk assessmentYou can:a.Carry out risk assessments and takenecessary actions*May be assessed through oral questioning.Observation12OptionalDate achievedCriteria questioned orallyPortfolio referenceAssessor initialsLearner signatureUV3049115

Outcome 2Be able to monitor health and safety in the salonYou can:a.Monitor and support the work of others toensure compliance with health and safetyrequirements*May be assessed through oral questioning.ObservationDate achievedCriteria questioned orallyPortfolio referenceAssessor initialsLearner signature16UV3049112Optional

Developing knowledgeAchieving knowledge outcomesYou will be guided by your tutor and assessoron the evidence that needs to be produced.Your knowledge and understanding will beassessed using the assessment methods listedbelow: Where possible your assessor will integrateknowledge outcomes into practical observationsthrough oral questioning.Observed workWitness statementsAudio-visual mediaEvidence of prior learning or attainmentWritten questionsOral questionsAssignmentsCase studiesUV3049117

KnowledgeOutcome 1Be able to carry out a risk assessmentYou can:b.State the reason for carrying out risk assessmentsc.Describe the procedures for carrying out a risk assessmentd.Describe when risk assessments should be carried oute.Outline necessary actions to take following a risk assessment* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external paper.18UV30491Portfolio reference /Assessor initials*

Outcome 2Be able to monitor health and safety in the salonYou can:b.Outline the health and safety support that should be provided tostaffc.Outline procedures for dealing with different types of securitybreachesd.Explain the need for insurancePortfolio reference /Assessor initials** Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external paper.UV3049119

Unit contentThis section provides guidance on the recommended knowledge and skills required to enable youto achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have theopportunity to cover all of the unit content.Outcome 1: Be able to carry out a risk assessmentHazards and risks: A hazard is somethingthat has the potential to cause harm, a riskis the likelihood of a hazard happening.Reasons for risk assessment: Legalrequirement, provide a safe environmentfor staff/visitor/clients, identification ofhazards, minimising hazards and risks,emergency procedures, staff training,implication of more than five membersof staff, new staff in the workplace, newequipment and products, review systems,amendments and modifications to existingassessments, update records.Salon procedure for risk assessments:Identify hazard, judgement of salonhazards, nominated risk assessmentperson/team, who/what, determine thelevel of risk, preventative measures,reduce a potentially harmful situation, notifystaff, interpret results, conclusions, recordfindings, regular reviews.Potential salon hazards requiringregular risk assessment:Space – utilisation, working area, heating,lighting, ventilation, layout and design ofthe salon.Chemicals – procedures, storage,handling, safe usage, safe disposal,records.Equipment – selection, safe usage,handling, lifting, repairs, maintenance.Security (stock) – control systems,procedures, ordering, handling, storage.20UV30491Security (cash) – staff training, point ofsale, in transit.Security (people) – staff clients, visitors,personal belongings, systems, security,emergency evacuation, storage/use ofconfidential staff/client records, businessinformation, data protection.Buildings – maintenance of internal andexternal security, commercially availablesystems.Emergency procedures – accidents, firstaid, fire evacuation, incidents, personnel,records.

Outcome 2: Be able to monitor health and safety in the salonSalon health and safety legislationand regulations: Health and safety atwork, control of substances hazardousto health, reporting of injuries diseasesand dangerous occurrences, personalprotective equipment, electricity at work,manual handling, supply of goods andservices, trade description, data protection,employers liability (compulsory insurance),occupiers liability, local by-laws (set bycouncil), salon rules, code of conduct,observance by all staff.Monitor and support others to ensurecompliance of health and safety:Accurate records, update processesand procedures, regular staff training(simulation), spot checks, monitoringchanges in law, take external advice.Providing support for staff: Up-to-dateleaflets and posters, ongoing training, opendoor policy, suggestion box, current rolesand responsibilities for staff.Security breaches:Inform - salon owner, management, headof school.Review records - stock levels/control,monitor takings, inventory of equipment,manual and computerised records.Actions - take statements, eye witnessaccounts, review findings, call in police,notify data protection registry/clients ofbreach, maintain confidentiality, couldresult in loss of employment.Importance of insurance: Accidents,emergencies, legal claim, protect business,prevent fraudulent claim.UV3049121

NotesUse this area for making notes and drawing diagrams22UV30491

UV30468Client care and communicationin beauty-related industriesThis is a preparation for work unit which is based oncapability and knowledge. This unit is about client careand communication in beauty-related industries. You willdevelop your ability to adapt the provision of client careand your communication skills, to the needs of differentclients, as well as learn how to manage client expectations.UV30468 v10

Level3Credit value3GLH28Observation(s)3External paper(s)0

Client care and communicationin beauty-related industriesLearning outcomesOn completion of this unit you will:1.2.Be able to communicate and behave ina professional manner when dealing withclientsEvidence requirements1.EnvironmentEvidence for this unit must be gathered in areal or realistic working environment.2.SimulationSimulation is not allowed in this unit.3.Observation outcomesCompetent performance of ‘Observation’outcomes must be demonstrated to yourassessor on at least three occasions.4.RangeAll ranges must be practically demonstratedor other forms of evidence produced toshow they have been covered.5.Knowledge outcomesThere must be evidence that you possessall the knowledge and understandinglisted in the ‘Knowledge’ section of thisunit. This evidence may include projects,assignments, case studies, reflectiveaccounts, oral/written questioning and/orother forms of evidence.6.Tutor/Assessor guidanceYou will be guided by your tutor/assessoron how to achieve learning outcomes andranges in this unit. All outcomes and rangesmust be achieved.7.External paperThere is no external paper requirement forthis unit.Be able to manage client expectationsUV3046825

Achieving observationsand rangeAchieving observation outcomesYour assessor will observe your performanceof practical tasks. The minimum numberof observations required is indicated in theevidence requirements section of this unit.Criteria may not always naturally occur duringa practical observation. In such instances youwill be asked questions to demonstrate yourcompetence in this area. Your assessor willdocument the criteria that have been achievedthrough oral questioning.Your assessor will sign off an outcome when allcriteria have been competently achieved in asingle client service.Achieving rangeThe range section indicates what mustbe covered. Ranges should be practicallydemonstrated as part of an observation. Wherethis is not possible other forms of evidence maybe produced. All ranges must be covered.Your assessor will document the portfolioreference once a range has been competentlyachieved.26UV30468Maximum service timesThere are no maximum service times that applyto this unit.

ObservationsOutcome 1Be able to communicate and behave in a professional mannerwhen dealing with clientsYou can:a.Behave in a professional manner within theworkplaceb.Use effective communication techniqueswhen dealing with clientsc.Adapt methods of communication to suitdifferent situations and client needsd.Use effective consultation techniques toidentify treatment objectivese.Provide clear recommendations to the client*May be assessed through oral questioning.Observation123Date achievedCriteria questioned orallyPortfolio referenceAssessor initialsLearner signatureUV3046827

HabiaOutcome 2Be able to manage client expectationsYou can:a.Maintain client confidentiality in line withlegislationb.Use retail sales techniques to meet clientrequirements*May be assessed through oral questioning.ObservationDate achievedCriteria questioned orallyPortfolio referenceAssessor initialsLearner signature28UV30468123

Range*You must practically demonstrate that you have:Dealt with all clientsPortfolio referenceNewRegularUsed all consultation techniquesPortfolio referenceQuestioningVisualManualDealt with all complaintsPortfolio referenceDissatisfied clientUnrealistic client expectations*It is strongly recommended that all range items are practically demonstrated. Where this is notpossible, other forms of evidence may be produced to demonstrate competence.UV3046829

Developing knowledgeAchieving knowledge outcomesYou will be guided by your tutor and assessoron the evidence that needs to be produced.Your knowledge and understanding will beassessed using the assessment methods listedbelow: 30Observed workWitness statementsAudio-visual mediaEvidence of prior learning or attainmentWritten questionsOral questionsAssignmentsCase studiesUV30468Where possible your assessor will integrateknowledge outcomes into practical observationsthrough oral questioning.

KnowledgeOutcome 1Be able to communicate and behave in a professional mannerwhen dealing with clientsYou can:f.Assess the advantages and disadvantages of different types ofcommunication used with clientsg.Describe how to adapt methods of communication to suit the clientand their needsh.Explain what is meant by the term ‘professionalism’ within beautyrelated industriesi.Explain the importance of respecting a client’s ‘personal space’j.Describe how to use suitable consultation techniques to identifytreatment objectivesk.Explain the importance of providing clear recommendations to theclientPortfolio reference /Assessor initials** Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external paper.UV3046831

HabiaOutcome 2Be able to manage client expectationsYou can:c.Evaluate client feedbackd.Evaluate measures used to maintain client confidentialitye.Explain the importance of adapting retail sales techniques to meetclient requirementsf.Identify methods of improving own working practicesg.Describe how to resolve client complaints* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external paper.32UV30468Portfolio reference /Assessor initials*

Unit contentThis section provides guidance on the recommended knowledge and skills required to enable youto achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have theopportunity to cover all of the unit content.Outcome 1: Be able to communicate and behave in a professional mannerwhen dealing with clientsVerbal communication: (speaking)manner and tone, professional, supportive,respectful, sensitive to client, openquestioning related to treatment.Advantages – quick, instant response,client body language.Disadvantages – no written record, notime to consider, no paper trail.Non-verbal communication: eye contact,body language, listening.Advantages – written communication,detailed, recorded, clear, specific,opportunity to consider, paper trail.Body language – expression of feelings,easily identify anger, happiness, confusion.Disadvantages – written communication,cannot see reaction, cannot change mind,no opportunity for discussion.Body language – cannot hide feelings,can be a barrier.Professional manner: Use positive bodylanguage, abide by salon regulations andcodes of conduct, encourage clients to askquestions, be supportive and respectful, besensitive to client’s privacy and personaldetails, professional appearance, avoidinappropriate conversations.Professional appearance: Clean,professional uniform, no jewellery orpiercings, hair neatly tied back (fringesecured), closed-in footwear, personalhygiene and cleanliness (shower/bath,cover cuts and abrasions, deodorant orantiperspirant), oral hygiene (clean teeth,fresh breath), nails (good condition andmaintained, short, no nail varnish, no nailextensions).Professional ethical conduct: Polite,cheerful and friendly manner; friendly facialexpressions, positive attitude, eye contact,open body language, client

This book contains the mandatory units that make up this qualification. Optional units will be provided in additional booklets (if applicable). Where indicated, VTCT will provide assessment materials. Assessments may be internal or external. The method of