WIXLIB

AVIATIONNorth America TeamCapabities and overviewAGCS. ALLIANZ.COM

Allianz Global Corporate & Specialty is determined to lead themarket with our claims service. In practice, this is based on fivekey elements:PeopleProcessesReachExperienceAttitudeThe right people in the right places – a team with yearsof technical experience, well known to clients, brokersand the market.Proven systems and procedures ensure consistentquality and transparency for the client.A worldwide network – delivering local claimservices with global coordination.An established track record of handling complexinternational claims –with a market-leading position.Our philosophy is a partnership approach, always basedon dialogue and not on debate, searching for solutions.

Manage,resolve togetherAs part of our commitment to ensuring a superiorexperience for you, we pledge to.Be there when you need usWe will respond quickly upon discovering your loss: Acknowledge your claim notificationand provide contact details Ensure that an expert contacts you to discussthe next steps in the event of a large loss Give you certainty about yourcoverage as early as possible Support you with fast claims payments- in a major first-party loss we willalways consider interim paymentsA claim is the defining moment when we earnyour trust. At Allianz we match our professionalexpertise with excellence in our service. We arecommitted to being your loyal partner: before,during and after a claim.Provide highly experienced professionalsWe strive to operate a “no surprise” culture. Wework to deal with claims in a fair, fast and effectivemanner. All of our claims employees will treat youwith empathy and integrity and are committed todelivering an outstanding claims experience.Partner with you to find solutionsThe right expert will be dedicated to your claimand listen to your needs. They will work in closecooperation with a dedicated global claims teamand qualified service providers.We are flexible and solution-focused. Ourapproach is straight-forward and always mindfulof your needs. We will work with you to come upwith the best solution.Keep you informedWe will listen, acknowledge, andrespond to your feedback. Please shareyour AGCS claims experiences with usat: ClaimsPledge@agcs.allianz.com.We will communicate with you pro-actively and: Explain the claims process and howyour policy will respond before outliningthe next steps and timeframes Clearly explain what is covered Request information in a timely andclear fashion and keep you up todate with claims developments

Claims andpolicy supportContact informationTo support your claims reporting and policyservice with Allianz Global Corporate & Specialty,please choose the appropriate option below.Direct Billing InquiryPhone 1.800.527.5787 or email Billing@agcs.allianz.com for supportPolicy DocumentsEmail MiddleMarket@agcs.allianz.com with the policy number(s) for supportOther Policy ServicesEmail MiddleMarket@agcs.allianz.com with the policy number(s) for supportRequest Loss RunsEmail NALossRuns@agcs.allianz.com with the policy number(s) for supportFNOL/Claim ReportingEmail: NewLoss@agcs.allianz.comPhone: 1.888.347.3428Fax: 1.888.323.6450All Other Claims Services andInquiriesPhone: 1.800.870.8857Other claims services include: Obtain claims mailing address, adjuster name and/or contact information, obtain a claim number or status, locate a medical provider(for WC), obtain a state posting notice(for WC), authorization –Rx or treatment (for WC)Premium AuditEmail: audittransmitdallas@agcs.allianz.com

AviationclaimsNorth americancapabilities andteam overviewThe AGCS North American Aviation Claimsteam is comprised of highly qualified claimsprofessionals with significant aviation experience.Our industry-recognized claims leaders expertlysupport all facets of aviation insurance claimshandling,including: Airline Hull &LiabilityPersonal and Corporate AviationAerospace aul FacilitiesFixed Base OperatorsAirplane and Helicopter OperationsUnmanned Aerial Vehicles (UAV)Superior aviation claims expertiseNearly 400 years of combined industry experience.An average of 20 years aviation-focused experience among our LeadClaims Specialists.Many of our Lead Claims Specialists are attorneys with significantprior litigation and trial experience. This expertise allows us to provideeffective, legally-sound expertise in your complex matters.Our claims team includes active pilots, airframe & power-plantmechanics and graduates of world-renowned aviation universities.Local and global industry leadersUsing their aviation skills, a number of our staff are active in givingback to their communities through membership in local protection andrescue organizations.The AGCS North American team is supported by the expertise of aglobal network of aviation professionals who can be called upon as theneed arises. Moreover, our claims professionals are fluent in numerouslanguages including French, Spanish and Chinese, benefiting our clientsin many diverse environments.Our claims professionals are active in numerous industry associations,including leadership positions, and many have spoken at industryevents and published in industry periodicals.

Regional headaviation claimsFrank A. Sapio, CpcuActing Head of Claims inNorth 3.11506Frank A. Sapio is the Regional Head of Aviationand Liability Claims for the Americas at AllianzGlobal Corporate & Specialty (AGCS). With acareer spanning more than 28 years in theinsurance industry, he has held executiveleadership roles in claims with Zurich, Fireman’sFund and Allianz. He has led teams of up to 600people and has developed claims strategies andtechnologies that have delivered premier customerservice and technical excellence while effectivelymanaging cost. Frank has also held the role ofCasualty Product Executive for Fireman’s Fund,where he was responsible for a 530MM GPWbook of casualty products.Frank is an honors graduate of Embry-RiddleAeronautical University and holds an MBA inOrganizational Management. He is a 10-yearveteran of the U.S. Air Force where he was an AirTraffic Control Tower and Precision ApproachRadar Supervisor and a Medical AdministrationSpecialist. He holds a private pilot’s license andhas been a member of AOPA since1990.Frank holds numerous insurance industrydesignations including Chartered Property andCasualty Underwriter (CPCU), Chartered LifeUnderwriter (CLU), Chartered Financial Consultant(ChFC), Associate in Risk Management (ARM),Associate in Marine Insurance Management(AMIM), Associate in Management (AIM),Associate in Claims (AIC) and Senior Claims LawAssociate(SCLA).6

TeambiographiesCristina M. Schoen,EsqDirector – Airlines USAllianz Global Corporate & Specialty,North Americacristina.schoen@agcs.allianz.comPhone: 1.646.472.15997Kevin W. Murphy, EsqDirector – Aviation Products& Major Case Unit USkevin.murphy@agcs.allianz.comPhone: 1.404.760.78485Kevin W. Murphy leads the Aviation Productsclaim team and manages major cases in all facetsof aviation for AGCS. He obtained hisundergraduate degree from the University ofIllinois in 1986 and then graduated from theUniversity of Georgia with a Juris Doctor in 1989.He obtained his private pilot’s license in 1988,followed by his instrument rating in 1989. HePrior to joining AGCS, Cristina ran the airline claims currently has lead responsibility for several majorproducts accounts throughout the United States.group for a domestic aviation insurer. During hernine years in her prior role, Cristina managedcomplex, high exposure matters involving aircraftDuring Kevin’s nearly 20 years in practice, he triedaccidents, wrongful death, serious bodily injurycomplex aviation cases to verdict in various stateand terrorism. While in private practice, Cristinaand federal courts throughout the country. He hashandled complex litigation, including trying casesappeared on panels and has presented at nearlyto verdict.every major aviation litigation conference, includingSMU, AIA, ACI, the NTSB Bar Association, EmbryCristina is a member of the bar in New York andRiddle and the ABA Aviation Section. Kevin isNew Jersey and is admitted to practice before thelicensed to practice law in Georgia and Illinois. HeU.S. Supreme Court. She graduated with honorsis also a part owner in a 1978 Piper Cherokee Six.from the University of Notre Dame and receivedher Juris Doctor from Villanova University Schoolof Law.Cristina M. Schoen leads the Airline claims teamfor AGCS. She manages both domestic and foreignclaims for airline insureds and is responsible for thedirect handling of all manner of litigated airlineclaims. Cristina also served as Coverage Counselat AGCS, specializing in aviation.

TeambiographiesDoug WicksCarmen L.C. Paul, Esq.doug.wicks@agcs.allianz.comPhone: 1.416.849.4539carmen.paul@agcs.allianz.comPhone: 1.404.760.7809Doug Wicks is the Director of the Aviation claimsteam in the AGCS Toronto, Canada office. He hasmore than 30 years of experience within theinsurance market as a broker, underwriter andclaims expert. He currently leads a team providingclaims management for airlines, products, airportsand general aviation clients. Prior to joining AGCS,he was Vice President of Aviation Claims for aninternational aviation insurer.Carmen Paul has over 15 years of experience inlitigation and airline claims including extensiveexperience handling large exposure domestic andinternational aircraft operators, complex litigation,personal injury and premises liability claims andlitigation involving FBOs, airports and cargooperators.Director – Aviation ClaimsAllianz Global Corporate & Specialty,North AmericaIn addition to claims, Doug has an extensivebackground in underwriting. He began his careerin London with Marsh McLennan before moving toLloyd’s of London Syndicate 97, part of theWellington Underwriting Group in 1986. Followingthis, he commenced tenure as an underwriter withLloyd’s of London Syndicate 244.Doug is a graduate of Basildon College, with aBTEC diploma in business studies.Manager, AirlinesAllianz Global Corporate & Specialty,North AmericaPrior to entering the aviation insurance sector,Carmen was a legal intern in the Office ofRegional Counsel, Southern Region, for theFederal Aviation Administration. She then went onto gain valuable trial experience as an AssistantDistrict Attorney. Carmen also has the uniqueperspective of having worked as a flight attendantfor a regional airline.Carmen holds Bachelor of Arts degrees inSociology and Speech Communication, SummaCum Laude, from the University of Georgia and aJuris Doctor from the University of Georgia Schoolof Law. As the owner of a Cessna 172, Carmen isactive in the general aviation community.

TeambiographiesJohn A. NowickManager, General AviationAllianz Global Corporate & Specialty,North Americajohn.nowicki@agcs.allianz.comPhone: 1.312.456.3788John A. Nowicki is a Claims Team Leader at AGCSwith 17 years of experience in the aviationinsurance industry. Prior to joining a domesticaviation insurer, John spent 5 years with anengineering company focusing on aircraftaccident reconstruction. For the past 12 years, hehas handled aircraft hull, premises liability andcomplex litigation claims. John is an active pilot aswell as an Airframe & Power-plant mechanic.John is a member of the Professional AviationMaintenance Association (PAMA), ExperimentalAircraft Association (EAA), and InternationalAerobatic Club (IAC). He earned the AviationSafety and Security Certificate from the USCViterbi School of Engineering and is recognized asa Casualty Claims Law Associate by the AmericanEducational Institute.

Follow Allianz Global Corporate & Specialty onTwitter @AGCS InsuranceLinkedInwww.agcs.allianz .com

frank.sapio@agcs.allianz.com Office:1.314.513.11506 Frank A. Sapio is the Regional Head of Aviation and Liability Claims for the Americas at Allianz Global Corporate & Specialty (AGCS). With a career spanning more than 28 years in the insurance industry, he has held executive leadership roles in claims with Zurich, Fireman's Fund and Allianz.