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Case Study on Change ManagementComprehensive Registration of Pesticides (CROP)PRESENTED BYRAJANI VISHWANATHPROJECT MANAGERISO 9001:2015, 27001:2013 & CMMiL3 Certified12th July 2022

PRESENTATION STRUCTURE12345 About CROP Project Background New Processes in CROP Change Management Process Lessons Learnt

COMPREHENSIVE REGISTRATION OF PESTICIDES(CROP)CROP is an Integrated Web based e-Governance Solutiondeveloped for Directorate of Plant Protection, Quarantine& Storage(DPPQ&S), Ministry of Agriculture and FarmersWelfare, GOI for Registration of Pesticides which allows Online submission of registration of pesticidesapplications Scrutiny by Central Insecticide Board and RegistrationCommittee (CIB&RC) officials, Issue of RegistrationCertificates with Digital Signature Tracking and monitoring of application status with alerts CROP has integrations with all the Stakeholders forseamless work processes.

PROJECT BACKGROUND1.MOU is signed on on 11th January 20212.SRS is approved on 3rd August 20213.Wireframes were designed and shared to the department4.Project Status updated to the Stakeholders from time to time5.After the project modules were given for UAT in Jan 2022,then all the stakeholders havecome up with actual requirements during testing6.Data Dump for Legacy Data Migration was asked several times to Department/NIC frominitiation. CGG received data dump on 9th Mar 2022

CROP: EXISTING CHALLENGES AND PROPOSED SOLUTIONExisting Challenges in CROP System not stable ,consistent andintegrated with external systems&stakeholders. Old technology platform with manualinterventions Absence of security features & SecurityAudits Issues in the scalability and data storage Absence of real time Dashboard formonitoring pesticide wise manufacturers/exporters/importers No Alerts(Email/SMS) on time boundactivities to the stakeholdersProposed CROP System is stable, consistent and Integratedwith external Systems such as ICAR, ICMR,Health (FSSAI), CIL Development on the Latest Technologies,Platforms and Standards with scalability andenhanced data storage facilities Inbuilt Security features with digitalsignatures and periodic Security Audits MIS reports at various levels will strengthenthe officials for continuous monitoring. Real time Dashboard to Ministry & CIB&RCfor monitoring pesticide wise- pesticide manufacturers /exporters/importers SMS & email alerts for time bound activities

CROP – SALIENT FEATURES-BUSINESS PROCESS REENGINEERING Online end to endapplication forpesticide registrationand certificateissuance Reduces manual processinefficiencies,redundancies, duplicateefforts, manualinterventions & physicaltouch points Seamless modules withworkflows withoutmanual interventions Process Reengineered systemwith efficiency Integrated with externalstakeholders ICAR, ICMR,Health (FSSAI), CIL etc.and Bharatkosh ePayment Gateway forspeedy service User friendly applicationfor Experts for notingobservations and taskallocation to their teams Online application forGrievances Efficient delivery ofservices to stakeholders Decision Support Systemthrough MIS Reports,Dashboards, and DataAnalytics for monitoringat all levels SMS & email alerts Enhanced transparency ,accountability &responsiveness buildstrust in Government Convenience as allprocesses to be throughonline system includingpayments, documentupload and certificatedownload No intermediaries will beinvolved Responsiveness ofthe Department Development on theLatest Technologies,Platforms and Standardswith scalability andenhanced data storagefacilities Inbuilt Security featureswith digital signatures andperiodic Security Audits

APPLICATION FLOW

ELIMINATION OF MANUAL PROCESSES1.In earlier CROP application, when the application issubmitted, it will go to Scrutiny Officer.2.In the NEW CROP, this process is eliminated and thescrutiny validation is performed in the Applicant loginitself.3.The redundant process is eliminated4.All the Stakeholders email communication whichused to happen in the earlier CROP is totallyeliminated5.As all the Deficiency /Query/Response happens inthe Application itself in the respective Logins6.And Secretary can view the status related to thecommunication at any point of time

SCOPE OF WORKKey Features:Online application for registration of pesticides and issue of certificates for 9(3) [Regular Registration] A new molecule 9(3b) [Provisional Registration 9(4) TIM (Technical Indigenous Manufacture), TI (Technical Import) [RepeatRegistration] 9(4) FI, FIM (Formulation Import, Formulation Indigenous Manufacture.) Export Product by domestic producers for foreign consumers Bio-pesticides Endorsements RTT [Sample Importing Registration] Linkages with external stakeholders ICAR, ICMR, Health (FSSAI), CIL ,Bharatkosh etc. Technical support for the migration of legacy data. User friendly application for Technical Experts, reference of documents, etc. Online application for grievances Issue of Digital Certificates Decision making through Dashboards and Tableau/MIS Reports,SMS & email alertsSample process flow of one service

CROP: KEY MODULES, PROCESS FLOWS & MEASURABLE OUTCOMESKey Modules Registration of Pesticides in 9(3) [Regular Registration] Anew molecule ,9(3b) [Provisional Registration,9(4) TIM(Technical Indigenous Manufacture), TI (Technical Import)[Repeat Registration], 9(4) FI, FIM (Formulation Import,Formulation Indigenous Manufacture.) , Export Product by domestic producers for foreign consumers,Bio-pesticides, Endorsements ,RTT [Sample ImportingRegistration] New modules & services such as fast track exports, FormE(under RTT), Free Sale Certificate, Import permit for dualuse including Biocides etcMeasurable Outcomes Process Re-engineered services as per the EODBrequirements Seamless modules with workflows with out any manualinterventions Secure issuance of certificates and permits Decision Support System through Dashboards, TableauReports and Data Analytics Efficient System with enhance transparency , accountability& responsiveness

CLIENT APPROACH1.Clients themselves are not clear about the requirements2.Based on the initial requirements, Wireframes will be designed and shared to them3.Product will be developed and given for UAT as per the approved SRS4.Client will get clarity when they go through the first cut5.Then Client come with up with actual requirements like The work flow should be different and the process should be changed Changes in Validations Format Changes-Certificates/Reports Addition of New Processes Addition/Deletion of fields

CHANGE MANAGEMENT IN E-GOVERNANCE1. In e-Governance Projects, New Processes could be different from existing Processes in Business ProcessRe-engineering2. New Processes could be less and more effective rather than copy of Existing Processes3. Awareness to Client at individual and organization level through brainstorming sessions4. Involvement of all the Stakeholders during the entire project life cycle along with communication of clearroles and responsibilities at all the stages of the project.5. Development Cycle processes evolves over a period of time6. Change Management w.r.t People and Organization7. Manual Processes are Time consuming and susceptible to corruption also8. Automation of Manual Processes9. What is required/What is not required for Automation10.Grievance Module must in Applications

CROP -BUSINESS PROCESS REENGINEERING1.It is not replica of old CROP Application (A is not equal to B)2.The New CROP is developed on latest technology3.The redundant processes are eliminated4.Manual Interventions are eliminated5.New Online Processes are added6.System is Contactless and Cashless as per Digital India guidelines.

MAJOR CHANGES GIVEN IN UAT- DEVIATION FROM SRS1.As per SRS, the application should be auto allotted to the concerned in FIFO Order. Butclient is asking for manual allotment as they want to assign the applications to specificusers2.As per SRS, the experts will assign to Assistant mandatorily. But Assistant assignmentshould be optional3.Major changes in Certificate Formats/Label Leaflet Formats.4. Import Permit module to be taken up separately5.Digital Signature on Label/Leaflet6.Work flow changes in Core Modules/Integration Modules

15MODULES FEATURES IN NEW CROPSL.NOModule NameExisting CROPNew CROP1CILThe entire process is manual. In existingCIL will login and submit the ATR report and same will sharedCROP, CIL will send the hard copy of report to automatically to experts within the systemCIB&RC2ICMRProcess is mail dependent and experts &ICMR personal communicating throughemails.Experts can send the query to ICMR within the system andsame will be replied within system by ICMR in their login.3ICARProcess is mail dependent and experts &ICAR personal communicating throughemails.Experts can send the query to ICAR within the system andsame will be replied within system by ICAR in their login.4FSSAIThe entire process is mail dependent,experts & FSSAI shared the data throughemail system.Experts send MRL online and FSSAI submit the MRL report andsame will share automatically to experts within the system5SLONo Such integration with SLO in existingCROPSLO will login and see the Final Certificate6Technical AgendaExperts prepared agenda & departmentcomplies and merge the agenda manuallyExperts/users have pre-defined agenda template & they canupload the supporting documents within the system andsubmit their technical agenda.

MODULES FEATURES IN NEW CROPSL.NO7Module NameFinal Agenda8Internal Query System9RC Login10MOM11Certificate12NotificationsExisting CROPIn current system, final agenda complies andmerge manually by department and agendais merges into multiple volumeCurrently no such provision in current systemNew CROPIn new CROP, system will compile all experts’ technicalagendas and generate final agenda into single volume.In new CROP system, one expert can communicate with otherexperts within the system by using query system & share therelevant documents.No RC login in existing CROP, agenda shared In RC login, members can view the current agenda as well asthrough email or hard files.previous agenda also they can view/ modify the draft MOMonline.Currently MOM is prepared manually andIn new CROP, MOM will be auto generated by system after RCManaging status of application is not inmeeting and option of input comments & select the statuscurrent and tracing them as per RC's decision (Approved/Rejected/Closed/Deferred) for each application.is cumbersome & manual.In current application, section officialIn new CROP, certificate will be generated automatically andprepare the certificate manually by typing on Provision to edit the information as per RC's decision inCROP at DCR & FCR stage.certificate before final approval of Secretary.In current application, applicants get fewNotifications will send on each stage from scrutiny tonotifications from the system by email.certificate generation to applicants in the form of SMS

MODULES FEATURES IN NEW CROPSL.NO13Module NameDetailed DashboardExisting CROPIn current system, dashboard has inherentproblem in providing the correct informationregarding pendency, application status etc.14UI Improvements /PerformanceIn current CROP, users are facing issues innavigate in the application.15New CROPIn new CROP, detailed MIS reports will facilitate correct &elaborate status of application. Also, department maygenerate the report on different categories & parameters.o Application Wiseo Category Wiseo Experts Wiseo RC meetingo MOM ( Minutes of meeting )o Molecule Wiseo Applicant wiseIn new CROP system, it is easy to navigate from one moduleto other module as it is convenient to users. The performanceof uploading/accessing of data is efficientApplication FormIn current CROP application several modules in In new CROP applications, we have included those missingUpdating / Preliminary export category were lacking and validationfields i.e. important for scrutiny process and PreliminaryScrutinyare not proper.scrutiny module has been modified and it is automated basedupon guidelines.