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PIONEER MEDICAL GROUPJOB DESCRIPTION and PERSON SPECIFICATIONJOB TITLE:Urgent Care PractitionerREPORTS TO:Duty DoctorAccountable TO:Partner with responsibility for the Urgent Care TeamKey Working Relationships GPsMembers of the management teamCare Navigation and administration teamMembers of the nursing teamPatientsCommunity staffOther allied health care professionalsJob Summary:The role of the Urgent Care Practitioner sits within the Urgent Care clinical team responsiblefor same day patient care needs, minor or complex, in primary care. The team is led by theDuty GP and includes Advanced Nurse Practitioners, Care Coordinators and the Urgent CarePractitioner. The team will selectively utilise their clinical and non-clinical skills toappropriately manage the needs of the patients. All staff will work within their range ofcompetencies, fully supported, in a GP-led modelTo support the practice to ensure compliance with its statutory and regulatory obligations,such as but not limited to the Care Quality Commission and Data Protection Act 2018(GDPR)Job Responsibilities Assess, diagnose and treat patients wishing to see a health care professional makingany necessary referrals to other members of the primary health care team.Ensure clinical practice is safe and effective and remains within boundaries ofcompetence and to acknowledge limitations to the team so that referrals can beappropriate.To support the practice in identifying and managing frail patients

To support the development of frailty pathways of care both in Pioneer and the widerNHS.Assist in telephone triage of urgent cases,Advise patients on general health care and minor ailments with referral to othermembers of the primary and secondary health care team as necessary.Prescribe medications within limits of personal competence as an independentprescriber and as agreed with GPs (where a prescriber).Supervising GP to prescribe (with scope for Urgent Care Practitioner to issuemedications according to PGD in the future if these PGD protocols developed).Undertake Learning Disabilities reviews both in the practice and when home visiting.Support development of the ‘urgent care’ service, working alongside the CareNavigation and GP teams as the practice moves to an ‘active signposting’ model.Undertake the collection of pathological specimens including intravenous bloodsamples, swabs etc. Perform investigatory procedures requested by the GPs.Visit housebound patients as agreed with their GP or the on call team.Recognise issues and gather sufficient information to refer (e.g. drugs, domesticviolence, child protection, vulnerable adults, social problems, frail & elderly patients).Maintaining strict confidentiality of patients’ records and clinically related matters at alltimes.Promotes effective communication and relationships within the team.Partakes in clinical supervision for own development.Makes effective use of the IT system (EMIS Web) by ensuring the consistent andaccurate entering of data and use of Read codes, ensuring all contacts with patientsare legibly recorded.Contributes to practice/team audit /research as required.Support the equality, diversity and rights of patients, carers and colleagues.Follow practice infection control procedures, promote and maintain appropriate health& safety standards in line with the practice Health & Safety Policy.Attend training and staff meetings as required.This job description is not a complete list of duties, but is intended to give a generalindication of the range of work undertaken. It will vary over time as demands andpriorities within the NHS change. Significant changes in the range of work undertakenwill be made only after discussion with the post holder.Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in

confidence and have the right to expect that staff will respect their privacy and actappropriatelyIn the performance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients and their carers, practicestaff and other healthcare workers. They may also have access to information relatingto the practice as a business organisation. All such information from any source is tobe regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons in accordancewith the practice policies and procedures relating to confidentiality and the protection ofpersonal and sensitive data.Health & Safety:The post-holder will assist in promoting and maintaining their own and others’ health, safetyand security as defined in the practice health & safety policy and the practice infection controlpolicy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a waythat manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazardsActively reporting of health and safety hazards and infection hazards immediatelywhen recognisedKeeping own work areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope of the jobholder’s roleUndertaking periodic infection control trainingReporting potential risks identifiedDemonstrate due regard for safeguarding and promoting the welfare of childrenEquality and DiversityThe post-holder will support the equality, diversity and rights of patients, carers andcolleagues, to include: Acting in a way that recognizes the importance of people’s rights, interpreting them in away that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights.Personal/Professional DevelopmentThe post-holder will participate in any training programme implemented by the practice aspart of this employment, such training to include: Participation in an annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similar work.Maintain self and team professionalismQualityThe post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly orunder supervisionContribute to the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the team’s performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources.CommunicationThe post-holder should recognise the importance of effective communication within the teamand will strive to: Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize people’s needs for alternative methods of communication and respondaccordingly.Contribution to the Implementation of ServicesThe post-holder will: Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelineswill affect own workContribute to new policies and protocols. Implement and apply all changes in apositive mannerParticipate in audit where appropriate.Continually assess and evaluate systems recommending changes and improvementsto the Business ManagerSigned:Date:

PERSON SPECIFICATION - POSITION OF URGENT CARE ionsRegistered ParamedicRegistered general nurseDesirableAchievement of level 7(Masters level) 180pointsPrescribing QualificationDiabetes/asthma/CHD/COPD diploma orequivalentExperienceProven employment history which supportsthe application of sound clinical knowledgeKnowledge/SkillsUp to date portfolio demonstratingcontinuous professional development andlearningQualities/AttributesCommunication skills: Capacity to adjustbehaviour and language as appropriate toneeds of differing situationsConceptual thinking and problemsolving: Capacity to think beyond theobvious, with analytical and flexible mindEmpathy and sensitivity: Capacity andmotivation to take in others’ perspectivesand to treat others with understandingManaging others and team involvement:Higher study in clinicalpractice and AdvancedLevel ClinicalAssessment Reasoning& Decision MakingPrimary Care or UrgentCare Environmentexperience – IncludingMinor IllnessBasic Life Supportcertification from theResuscitation Council orequivalent within last 12months.

Capacity to work effectively in partnershipwith others.Organisation and planning: Capacity toorganise information/time effectively in aplanned mannerCoping with pressure: Capacity torecognise own limitations and developappropriate coping mechanismsValues: Understands, respects anddemonstrates the values of the NHSCapacity to take responsibility for ownactionsDemonstrate respect for allCapacity and motivation to learn fromexperience and constantly updateskills/knowledgeDemonstrable skills in written and spokenEnglish, adequate to enable effectivecommunication with patients andcolleaguesOtherHas an interest inprimary care research

Other allied health care professionals Job Summary: The role of the Urgent Care Practitioner sits within the Urgent Care clinical team responsible for same day patient care needs, minor or complex, in primary care. The team is led by the Duty GP and includes Advanced Nurse Practitioners, Care Coordinators and the Urgent Care Practitioner.