WIXLIB

Our priorities to deliverimproved Aboriginal HealthoutcomesImproving health outcomes for Aboriginal consumers is afocus for Central Adelaide - our priority areas align with theNational Safety and Quality Health Service Standards.Clinical governance, governance,leadership, and cultureSafe environmentOrganisational leadershipPartnering with consumersSafety and quality trainingComprehensive care planningfor comprehensive careWe will ensure that our organisation’s safetyand quality priorities address the specifichealth needs of Aboriginal and Torres StraitIslander people.We will work towards implementing andmonitoring strategies to meet safetyand quality priorities for Aboriginal andTorres Strait Islander people.We will set and implement strategies toimprove the cultural awareness and culturalcompetency of our workforce to meet theneeds of Aboriginal and Torres StraitIslander consumers.15Our strategic ambitionWe will demonstrate a welcoming environmentthat recognises the importance of the culturalbeliefs and practices of Aboriginal and TorresStrait Islander people.We will partner with Aboriginal and Torres StraitIslander communities to meet their healthcareneeds and in healthcare governance planning,design, measurement and evaluation.We will embed a process to routinely askpatients if they identify as being of Aboriginaland/or Torres Strait Islander origin, and recordthis information in administrative and clinicalinformation systems.

Our visionTo shape the future of healthwith world-class care andworld-class researchTo become one of the top-five-performing health services inAustralia and one of the top-50-performing health services inthe world within five years.16Our strategic ambition

We have boldly staked a claimfor where we want to be withinthe next five years.Our vision is ambitious, yet achievable. We willbe relentless in its pursuit, as achieving it meansthat we will be amongst the very best healthcareservices in the world. Most importantly, we will bedeliver world-class care for our community that isinfluenced by our world-class research.To realise our ambitions, we will need to be on thefront foot and demonstrate both consistency andagility in an ever-changing environment.We will need an unrelenting focus on lifting ourgame - there’s no denying that we have work to do.17We know we can do this; our community rightfullyexpects it and deserves nothing but the best.Our strategic ambition

Our valuesOur values, vision and ambitions give usdirection for everything that happensacross our network.Collectively, they outline who we are, what we stand for, whatour consumers and their families can expect from us, andwhat we can expect from each other.These values and behaviours were defined by our workforceand released in early 2020. They are the core principles weare all expected to abide by. Our values reflect our network’saspirations for appropriate workplace behaviour and will playa role in helping build a positive workplace culture.The values and behaviours are our ‘being’ and help us remaintrue to our purpose – giving our patients the best possiblecare.Work is underway to embed them into our culture so thatevery employee can be held accountable for demonstratingthe behaviours and living the values with pride every day.People firstIdeas drivenI am there for my patients andcolleagues when they need me most.I look and listen to ensure I fullyunderstand the problem and find asolution.I put myself in my patients andcolleague’s shoes to understand theirneeds.I go out of my way to make sure mypatients and colleagues achievethe best outcome and have a greatexperience.Our strategic ambitionI invest in my own learning and look foropportunities to explore and introducenew ideas.I respect uniqueness in my colleagues,our patients and their families.I am interested in critical research andhow it informs thinking.Future focusedCommunity mindedI embrace leading practices and usethem to evolve our ways of working.I put my hand up to lead work thatmatters.I lead and support change to improvepatient and organisational outcomes.I am accountable and focused on value.I am continually looking out foropportunities to improve.18I look for ways to break down barriersand ‘silos’ to hear new perspectives andsolve complex problems.I value and champion diversity.I embrace collaboration andconstructive partnerships.

Our strategic ambitionsOur strategic ambitions focus our effortson the delivery of world-class care andworld-class research that will shape thefuture of health in South Australia.They express our commitment to care, community, investment,research, technology and importantly, recognise the influence ofour world-class workforce on our ability to achieve our vision. ur care is connected and revolves aroundOthe patient in their (and our) communityOur technology enables excellenceOur curiosity compels us to always do better research and innovation drives everythingWe attract and foster world-class talentWe invest in what matters19Our strategic ambition

Our care is connectedand revolves around thepatient in their (and our)communityWe are determined to create a shift in thecommunity so that people know where andhow to get the care they need.The coalitions we form with our partners and consumers willdefine the necessary pathways to create an extraordinaryconsumer experience. This includes leveraging our local andglobal partners to advance clinical research to transform the waywe deliver care. By genuinely engaging with our community andpartnering with our consumers, we will be in a position to shapethe future of health in South Australia and beyond.This is critical for improving the health outcomes of SouthAustralians and providing socio-economic benefits for the state.20Our strategic ambition

Consumer experienceWe shape the health of our community, not justtheir health care. By sharing decision-makingwith our consumers we empower them to controltheir own unique experience, make choicesand influence the delivery of an outstandingexperience at each step in their journey.Communities of interestOur focus on vulnerable communities andpopulation health will be enhanced throughthe use of new tools. Data and predictivemodelling will help us to deliver significant clinicalimprovements for the vulnerable communities(including Aboriginal communities) who havevery high-cost care needs and high mortality. Wewill mine data to deliver improved outcomes forvulnerable communities and small populations.Care navigation, the right resources and a focuson innovation will connect people with the rightservices at the right time.Central influenceWe are central to the South Australian publichealth system, and we will capitalise on this, usingour size and focus to influence others and delivervalue-based care for the community.Safety and qualitySpeaking up for safety is a priority. We workrelentlessly to avoid preventable harm to ourconsumers and our workforce by embedding aculture of safety and quality across every aspectof our work. Continuous quality improvementis a central business strategy and improvingcare processes and the consumer experience isinherent in the role of every employee.21Our strategic ambitionPartnershipsOur commitment to fostering strategicpartnerships will enable us to deliver connectedcare that revolves around the patient. We willpartner with policy makers to remove costfrom the system. Together with communityorganisations, we will bring services to patients’homes. Our partnerships with technologycompanies will automate processes, empoweringboth our employees and consumers to get theright information and services at the right time.Social licence to operateOur reputation and track record will demonstrateour ability to provide high-quality care. Ourconsumers will see us as a trusted service in thecommunity and be supportive of our endeavors.This will help us to achieve our vision.

Our curiosity compels us toalways do better - research andinnovation drives everythingAs a research-informed leading healthcare provider, weare committed to fostering scholarships and a spirit ofdiscovery and interrogation.In keeping with this ethos, we conductcutting-edge, transformative research todevelop new insights in order to deliver realhealth outcomes for our community.Within Central Adelaide our health-relatedresearch will continue to vastly improvethe lives of our community members,contributing to the greater wellbeing of oursociety.Innovative technologies and novel scientificdiscoveries of our researchers will delivernew treatments, new ways of thinking andspearhead the development of new healthpolicy.In addition to their focus on discovery, ourresearchers are committed to mentoring,supervising and training the nextgeneration of researchers.22Our strategic ambitionBy ensuring that all graduates developadvanced skills in research and criticalthinking capabilities, it will help shape thefuture of health through visionary andtransformative advances in knowledge andhealthcare delivery.

Clinical trial excellence and integrated careWe will continue to be experts in clinical trials andintegrated care. We know that trials are central tomedical advances and importantly, they offer patientsthe newest treatment and hope. Clinical trials allow us totest new ways to prevent, detect, or treat disease withnew drugs or new combinations of drugs, new surgicalprocedures or devices, or new ways to use existingtreatments. These trials also help our researchers findbetter treatments that contribute to improved healthoutcomes in this state and across the world.Intelligent health systemsAs an intelligent health system, we will transformhealthcare delivery using artificial intelligence toidentify novel ways of tackling the growing burden ofchronic disease, reducing the impact of socioeconomicstatus and regional living on health outcomes. Usingartificial intelligence (AI) we can simplify complex datato assist with evidence-driven decision making. AI isalso helping us to significantly improve diagnostics,dramatically reduce costs, overcome skill shortages,and systematically affect consumers’ lifestyle choices.Research educationA state-of-the-art health system relies on the bestgraduates and continuous learning. We are committedto influencing the quality and skills of our graduates,by fostering close relationships with universities. Wewill continue to support the appointment of clinicalacademic researchers who conduct transformativeresearch that impacts patient care.23Our strategic ambitionA unique research ecosystemWe operate within a unique research ecosystem whichenables our researchers to translate their cutting-edgeresearch outcomes into a clinical setting.Our quaternary site, the Royal Adelaide Hospital, islocated within the heart of Adelaide BioMed City, a 4 billion investment in biomedical and health-relatedresearch and clinical care – home to more than 1000discovery and clinical researchers.Our precinct in the western suburbs connects TheQueen Elizabeth Hospital and its product researcharm, The Basil Hetzel Institute for Translational HealthResearch. The purpose-built Basil Hetzel Institute, witha ‘bench to bedside’ approach, is at the forefront of anemerging area of medical science that aims to improvepublic health through collaborative discoveries andinnovations in patient care, education and research.This exceptional environment provides world-classinfrastructure and specialist technical support forworld-class research. We are uniquely positioned tosupport the population needs of the ageing SouthAustralian population, with a focus on world-class jointsurgery, rehabilitation and memory support.World-leading researchIn collaboration with local, national and internationalresearchers, we conduct world-leading research indiverse areas to benefit our population. This includesexcellence in cancer genetics and treatment; cardiologyand cardiovascular disease, immunology, infectiousdiseases, neural and visual sciences, and world-leadingresearch in ophthalmology, Aboriginal health andageing.To meet the needs of our ageing population, we areleading the world in rehabilitation, fitness and mobility,musculoskeletal disease and community and populationhealth. Our unique quaternary services, including theburns and kidney/islet transplantation services, areunderpinned by world-leading discovery research.We will work with partners including Adelaide HealthInnovation Partnership (AHIP) to encourage innovation.

We invest in whatmattersTo deliver clinical, quality and modern healthcare, we must invest effectively.We ensure efficiencies aremaximised and fragmentationis avoided. We are agile and putquality and safety at the forefront,with a sustainable clinicalservice plan based on evidence,consumer needs, our role in thehealth system, research andcontemporary models of care.24Our strategic ambitionTo be internationally competitivewithin an internationalmarketplace, we must be atthe cutting edge of innovation.Close alignments with research,commercial and communitypartners will provide us with amechanism to identify needs andwe will translate these prioritiesinto projects and outcomes.

Clinical service deliveryWe are clear about our role within the SAHealth ecosystem and we understandwhich services are required where andhow they should be delivered to meetand exceed community expectation.Investing in primary healthand infrastructureWe recognise that investment inprimary healthcare delivers economic,health and social benefits. We willdirectly collaborate to strengthen ourpartnerships with general practitioners,to better use infrastructure andtechnology to connect with themand our patients. We will repurposeinfrastructure in line with our clinicaland service delivery models. We willintently and purposefully invest in capitalinfrastructure, our people, and thetechnology we need to deliver worldclass care and world-class research sothat we meet our ethical and financialresponsibilities.Corporate capability and socialresponsibilityGood governance is at the forefrontof our corporate capability. Our socialresponsibility is underpinned byregulatory and legislative compliance,effective decision-making and acommitment to meeting our community’sexpectations.25Our strategic ambitionInnovating with partnersBeing at the cutting edge ofinnovation will enable us to maintaincompetitiveness in an internationalmarketplace. Close alignments withresearch, commercial and communitypartners including Adelaide HealthInnovation Partnership will provide uswith a mechanism to identify needs. Wewill translate these priorities into projectsand outcomes.Self-determining modelhealth serviceWe ensure efficiencies are maximisedand fragmentation is avoided. This ischaracterised by our agility and actionstowards ensuring quality and safety areat the forefront of our clinical serviceplan. This plan will be sustainable and isbased on evidence and consumer needsas well as our role in the health system,research and contemporary models ofcare.

Our technologyenables excellenceWe maximise our use of technologyto drive better health outcomes forour community, and release time forour staff.Recognising that technology continues to evolveat a rapid pace, we will build partnerships withindustry and higher education to enable us tobring the best new technologies into practice andgenerate evidence for new approaches.We will capitalise on the link between researchexcellence and the use and creation of newtechnologies and partnerships to drive the best inclinical and professional thinking.26Our strategic ambition

Consumer-focused supportWe will streamline access totechnology to give our workforce andthe community a better experiencethrough remote working and virtualcare. A ‘digital front door’ will makeaccessing our services moreconvenient, putting the community incontrol of their experience with us.Optimising the ElectronicMedical RecordAs the ‘digital spine’ of our network,the electronic medical record enablesus to enhance and improve services,efficiency, and our consumers’journey. By investing and improvingthe system’s usability, our workforceand consumers can generate thedata they need to improve care. Wewill ensure our workforce has thetools and capability to easily findthe information they need to makedecisions and improve their services.27Our strategic ambitionData and analyticsGood quality, real-time data drivesgood decision-making in fast moving,complex industries such as health.Our data and analytics plan willarticulate the systems and peoplewho manage and provide data forthe our everyday use. We will use thelatest techniques such as artificialintelligence, technology and datamining to radically improve the safety ofour care.Future workRemote working and virtual caredelivery will provide better experiencefor staff and the community.We will streamline access to thesetechnologies to provide a better, safeexperience of care and work.

We attract andfoster world-classtalentWe are globally recognised for theexceptional care our workforceprovides and for our strong culturewhere people want to perform attheir best, not only because it’sexpected of them but because theywant to do.Our staff will be recognised as word leaders in theirfield and the best talent from across the globe willactively pursue opportunities to work for us andfurther enhance our world-class work.With a diverse workforce, we will be representative ofour community. Our world-class leaders will be highlyacclaimed and valued for their contribution by ourpatients, peers and community.28Our strategic ambition

Growing our workforcecapabilities for future healthcarechallengesWe harness and foster the capabilities ofour workforce so we can re-imagine andtransform the future of health.We embrace and showcase AI,automation or robotics as they transformour future ways of working in healthcare. Our workforce capabilities includea strong focus on ethics, integrity,transparency, response, safety andtransforming data analytics intoinformation that drives performance andsustainable health care.We will establish a new institute that willbe renowned for building leadershipcapabilities aligned with current andfut

Our vision 16 Our values 18 Our strategic ambitions 19 . - build capacity to adopt new and emerging technology - contribute and respond to environmental changes . our world-class vision we need to . ensure access and equity for our community and our workforce. 13. Our strategic ambition. 14.