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Europa Towers, 10th FloorWestlands, Along Lantana RoadP. O. Box 3464 - 00100 GPONairobi, KenyaTel: 254 (20) 291 2000Cell: 254 724 256130 254 733 RAL DEPOSITORY AND SETTLEMENT CORPORATION (CDSC)REQUEST FOR PROPOSAL (RFP) FOR PROVISION OF WEBSITE MAINTENANCESERVICESMARCH 2022Release Date: 29 March 2022Last Date for Submission of Responses: 8 April 2022Time 1700hrs EATCDSC invites you to submit your proposals for Website Maintenance Services. The bids shallconsist of soft copy (PDF) sent on email rfp@cdsckenya.com and corporate@cdsckenya.com.Yours sincerelyNkoregamba MwebesaCHIEF EXECUTIVEDirectors: A. Kimemia (Chairperson), N. Mwebesa (Chief Executive), A. Shah, B. Karina, E. Kariuki, G. Odundo, I. Awuondo, K. Kittony, L. Kimathi, S. Lopokoiyit

Table of ContentsTable of Contents . 21. Introduction . 31.0 General Submission Requirements/Instructions to Bidders . 31.1 Completion and Submission of the RFP . 32Requirements . 42.1 Requirement Brief . 43Evaluation Criteria . 53.1 Method of Award . 53.1.1 Additional evaluation details . 64.0 Terms of Reference for Provision of Website Management Services . 8Directors: A. Kimemia (Chairperson), N. Mwebesa (Chief Executive), A. Shah, B. Karina, E. Kariuki, G. Odundo, I. Awuondo, K. Kittony, L. Kimathi, S. Lopokoiyit

1. IntroductionThe Central Depository & Settlement Corporation Limited (CDSC) is a limited liability Companyapproved by the Capital Markets Authority to provide automated clearing, delivery and settlementservices in respect of transactions carried out at Nairobi Securities Exchange (NSE) as well asholding of listed and non-listed securities including other documents of title on behalf of investors.PurposeThe purpose of this Request for Proposal (RFP) is to solicit bids from experienced serviceproviders to provide website maintenance of the CDSC website1.01.1General Submission Requirements/Instructions to BiddersCompletion and Submission of the RFPa) From the information and details on the following pages, a proposal document should beprepared, as the RFP response consisting of soft copy (PDF) sent on email torfp@cdsckenya.com and copy corporate@cdsckenya.com.b) The bids should be submitted on email and a Compact Disc (CD) / USB labeled“PROVISION OF WEBSITE MAINTENANCE SERVICES” to the CEO by 8 April2022 before 5:00 pm.c) Tender Validity: The proposal and price quote should have a validity of 90 daysd) The following proposals are required and should be appropriately labeled as: 1) The Administrative requirements - the Overview and profile of the companyincluding a brief description of the Agency’s organization and an outline of recentexperience on assignments of a similar nature, company registration /Incorporationcertificate and confirmation letter of availability of proposed staff throughout themaintenance services.2) The Technical Proposal – The website and maintenance services proposal seekingto demonstrate relevant competency and expertise to cover the items as per ourterms of reference.3) The Commercial proposal – Indicating all the details of pricing.Directors: A. Kimemia (Chairperson), N. Mwebesa (Chief Executive), A. Shah, B. Karina, E. Kariuki, G. Odundo, I. Awuondo, K. Kittony, L. Kimathi, S. Lopokoiyit

2 Requirements2.1Requirement BriefThe RFP response should include:Administrative requirementsa) A brief Introduction – This is a summary of your company history, accomplishments,philosophy and experience on similar assignments in the financial sector.b) A business registration or Incorporation certificatec) Confidential Business Questionnaired) Commitment letter that the proposed team will be available throughout the contract period.Technical Proposal: The proposal on how the firm will meet our requirements, covered in theterms of reference.a) Demonstrated understanding of our requirements with regard to maintaining our website asper our terms of reference, providing add-ons and recommendations. Proposed methodologywork plan and execution in undertaking the assignment.b) The experience of the firm on provision of similar services. The firm should provide a list ofreference sites where they have provided services covering website management services orsimilar assignments. Evidenced by submissions as requested, Contracts/LPO/Actual signedletters (scanned and appended or otherwise) or recommendations letters from past clientsc) The personnel to be involved and their qualifications for each area in scope provided. Copiesof certificates for the personnel that will be involved MUST be attached.Financial proposalThe single currency for price conversions is Kenya ShillingsThe source of official selling rates isCentral Bank of Kenya.The date of exchange rates isLast Date for Submission of ResponsesDirectors: A. Kimemia (Chairperson), N. Mwebesa (Chief Executive), A. Shah, B. Karina, E. Kariuki, G. Odundo, I. Awuondo, K. Kittony, L. Kimathi, S. Lopokoiyit

3Evaluation Criteria3.1Method of AwardThe evaluation of each response to this RFP will be based on its demonstrated competence,compliance, format, and organization.Preliminary EvaluationYour proposal will be assessed based on the following evaluation criteria:Mandatory Requirements – Table 1A. PRELIMINARY EVALUATIONMANDATORY1.Certificate of Incorporation/ Business registrationYES2.Filled Confidential Business Questionnaire (Appendix 1 -KYC)YES3.CR 12 Certificate (if applicable)YES4.Commitment letter that the proposed team/individual will be availableYESthroughout the maintenance periodTechnical EvaluationEvaluation Criteria: Technical EvaluationTable 2.N0.Scores ScoreTECHNICAL SCOREawarded1 Completeness of the proposal in regards to satisfying CDSC requirements. 30(40 Marks)The bidder should demonstrate the understanding of our requirements forprovision of website maintenance services. The write up should address theMethodology and Work Plan on how they will execute the assignmentsincluding timelines and turn-around times in resolving issues and comments onthe Terms of reference to enhance our website to the modern concepts.2Specific Firm Experience in Website Management/Maintenance Services or 40similar projects.(30 Marks)Provide evidence of website management and related maintenance services donefor at least 3 (Three) private/public sector organizations.NBFor each project/assignment mentioned above attach any one or more of thefollowing: letters of recommendations, LPO/LSO/ Invoice/ impact reports,projects completion certificate etc.3General qualifications of the Project Lead and (or) key staff to be involved 30in Website Maintenance Services (30 Marks)(A member of the team who shall ensure his/her availability during the durationof the assignment)The Project Lead should have a minimum ofa) Project lead: Should be a competent and qualified individual possessingknowledge and at least 3 years’ experience in dealing in websitemanagement services or related assignments. (10 Marks) minimumacademic/technical qualification of university degree in InformationTechnology, IT related field (5Marks)Directors: A. Kimemia (Chairperson), N. Mwebesa (Chief Executive), A. Shah, B. Karina, E. Kariuki, G. Odundo, I. Awuondo, K. Kittony, L. Kimathi, S. Lopokoiyit

b) Creative and graphic design: Support personnel who should becompetent and qualified individual possessing knowledge, with aDiploma in graphic design, creative or website services qualification(10Marks) and at least 2 years’ experience in web design andmanagement services or similar assignments. (5 Marks)Bidders MUST Provide evidence of qualification and experience by attachingCVs and (or) copies of academic and professional certificates for the keypersonnel to be assigned to the project)100Maximum Technical Score80Minimum Pass Score Firms/bidders that do not attain the 80% pass score will not be progressed to the nextevaluation stage.3.1.1 Additional evaluation detailsa) The technical evaluation will constitute a weight of 80 of the overall score and will include theanalysis of the technical responses based on the write up and documents submitted.b) To ensure full marks for consultants, certificates of academic and professional certificatesshould be attached to support the CVs.Financial evaluationFinancial evaluation will be done independently and the least cost bidder who attains the 80 marksat the technical evaluation will be recommended for award.Detailed Cost Schedules:Provide detailed, itemized unit and total costs for each component and service proposed,indicating as appropriate optional and required components and services as well as anyvalue additions you are offering.Detailed EvaluationAgencies/persons determined by CDSC to possess the capacity to compete for this contract havingpassed the technical evaluation stage will be selected to move into the negotiation phase of thisprocess. Written notification will be sent to these bidders via email. Those Consultants not selectedfor the negotiation phase will not be notifiedDirectors: A. Kimemia (Chairperson), N. Mwebesa (Chief Executive), A. Shah, B. Karina, E. Kariuki, G. Odundo, I. Awuondo, K. Kittony, L. Kimathi, S. Lopokoiyit

Financial ProposalITEMCost in KES (incl.VAT)Provision of Website Maintenance services as per our terms ofreferenceAny other costTOTAL (INCLUSIVE OF RELEVANT TAXES)Directors: A. Kimemia (Chairperson), N. Mwebesa (Chief Executive), A. Shah, B. Karina, E. Kariuki, G. Odundo, I. Awuondo, K. Kittony, L. Kimathi, S. Lopokoiyit

4.0 Terms of Reference for Provision of Website Management ServicesI.PurposeThe purpose of this Request for Proposal (RFP) is to solicit proposals of an experiencedfirm/bidder to ensure that the CDSC website is managed and maintained as per the moderntrends to ensure seamless, timely and well laid out content and articles with a continuouslyimproved user experience and user interface a primary objective for our new and returningvisitors.II.Website Maintenance ServicesThe deliverables will include but not limited to;1)2)3)4)Website design enhancements and continuous upgrades in line with CDSC brand colors.Ensure improved customer experience – through User Interface improvementsEnhanced content management servicesWebsite security management including software updates (Hosting and SSL not inscope)5) Addition of features/capabilities such as newsletters and customer journeyexplanations for the different products.6) Search Engine Optimization (SEO) services.7) Automated digital analytics and reporting8) Basic end user training and knowledge transfer to CDSC website managers for dayto day operations.9) Ensuring key performance metrics such as page load times are within acceptablethresholds.10) Using analytics reports to enhance the website accordingly.11) Continuous review to ensure the design, features and pages keep up with most recentstandards.12) Ensuring the website is compatible with the common devices used to access it.13) Newsletter opt-in feature with subscription and online publishing feature14) Third Party Integration – Ability to integrate third-party applications15) LDAP Integration – Lightweight Directory Access Protocol(LDAP) integration16) RSS Feeds out17) Multi-Lingual Support – Using Google Translate or other translate system18) Website should have quick loading rates and high conversion rateDirectors: A. Kimemia (Chairperson), N. Mwebesa (Chief Executive), A. Shah, B. Karina, E. Kariuki, G. Odundo, I. Awuondo, K. Kittony, L. Kimathi, S. Lopokoiyit