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Donna noted that the main thing that people who have reached out to her have wanted was tobe able to talk to someone. When she and the OSCC Managers connect to someone who callsthem, they suggest trying a different approach. Assuming that most of the calls to the callcenters are placed during peak time, she encourages people to continue trying, but to trycalling very early in the morning or later at night. She mentioned there is also an emailaddress, but is not certain how well some of these tools are being responded to. The mainthing is that, where they can, they continue to talk and encourage individuals that are havinggreat difficulty getting their claims processed. Donna is in touch with the OSCC Managersseveral times during the day, and they check in on any escalations of issues.The Employment and Training Services (ETS) staff is also receiving and responding to voicemails and emails regarding training. There is a caseload of clients being supported by ETS thathave gone in for benefits during training or for guidance. Every voice message left on theirphones is being transferred to their email inbox so that they do not miss a single call.Business Services Representatives (BSRs) will be a major resource as businesses slowly comeback on line. It will not be an immediate ramp up, but it will come. As the business needsbecome evident, the BSRs work with them to make sure that they know where theopportunities are.The Division of Rehabilitation Services (DVRS) also continues to be an essential resource, andcontinues to work within their supported employment environment and with their clients.With regard to WorkFirst New Jersey, they are seeing a significant uptick in SNAP(Supplemental Nutrition Assistance Program), General Assistance and in TANF (TemporaryAssistance for Needy Families). Once the “gates” open, all of these clients will have to come into ETS so that they can get engaged in work activities, look into childcare and addresstransportation. This is all going on right now. Many of the state’s work activity requirementshave been relaxed during this period, but at some point they will be put back in place. The ETSteam is working to understand upfront what those numbers will look like. There will be weeklycheck-ins to see how the volumes are coming in. In addition to public assistance, individualscurrently unemployed are going to come in for training. The training provided now is online forthe most part and ETS has enrolled individuals in online training. If they continue to havepeople coming in for training, they will have to be vetted because what was needed prior toCOVID-19 is more than likely to change later on, based on business demand. That is where thetraining effort will be. They will have to look at the disciplines of the individuals currently in thepipeline. Donna said she is looking at demand for CDL, IT, Project Management and HealthCare. Under the Health Care umbrella: Medical Assistants, Dental Assistants, EKG Techs,Pharmacy Techs and Medical Biller. Though the ETS team is not having face-to-face meetings,they continue to work with incoming clients and have virtual orientations where they talk oneon-one with interested parties.Donna concluded by telling the group that there is a lot to do, with a lot of folks engaged, onvery limited resources. She assured the WDB members and the guest attendees that theMorris, Sussex, Warren area is working as diligently and vigorously as they possibly can from aremote perspective. She also reminded all that they can refer to her One-Stop OperatorReport, which is posted at the top of the “Board & Committees” page of the website athttps://mswwdb.org/board-committees/.Jane added that there was an April 15, 2020 press release from the Commissioner of the NJDepartment of Labor and Workforce Development, stating that they have upgraded computertechnology, are adding personnel, and are boosting phone capacity. She hopes that the currentdrain on the system that Donna documented so well will be resolved quickly. She thenintroduced Manuela Schuster, who shared a brief presentation on unemployment data for Marchand April.Page 4 of 7

Unemployment Data ReportManuela Schuster reported that the data presented excludes the latest jobs data released bythe Federal Government this morning, which reported a total loss of 22 million jobs in a 4-weekperiod. According to news reports, this is the same number as all the jobs created after thefinancial crisis in 2008.For the 3-week period from March 15 to April 4: New Jersey had nearly 577,000 applications for unemployment. This is 16 times morethan the previous weekly average.In our Morris-Sussex-Warren Area, there were 31,657 new Unemployment claims: 61%from Morris (19,199), 25% from Sussex (7,765), and 15% from Warren (4,693). This 3week period of claims is equal to approximately 6 months of “usual 2019” claims. Because of this unprecedented level of claims, the UI system was stretched past itslimits. A recent Press 0/20200414 njdolimprovements.shtml)indicates measures to rectify the situation. The most impacted sectors in the tri-county area are: Health Care, Retail Trade,Accommodations and Food Services, and Other Services. The large majority ofbusinesses in these sectors are small businesses.The Occupational Groups most affected are: Food Services, Office & Administration,Personal Services, Healthcare & Healthcare Support, Sales, and Management. Whilesome of these occupations are higher pay, the majority of those impacted are lowerincome earners who will need the additional 600 supplemental unemployment benefitchecks that are expected this week. There are 50,000 immediate critical jobs openings posted onhttps://jobs.covid19.nj.gov/. The challenge for the One-Stop Career Center will be tomatch and convince those out of work to take some of these critical jobs and to identifythe necessary retraining.Business Services ReportEva Fernandez reported for herself, Sean Hendricks and Mark Ortega. They are deemedessential employees and are working from home, and are available from 8:30 to 4:30. Theyhave access to AOSOS and are available for any questions or guidance. One of their biggestdeliverables is to get job orders into AOSOS database, and try to match people who are activein the system and looking for employment. They are calling, emailing people, and sendingresumes. Eva said Sean provided a list of excellent resources that is posted on the “Board &Committees” page of the WDB website (mswwdb.org) for the next two weeks. (Sean’sresource list was sent by email to all WDB members and Open Meeting guest attendees on April24.)Jane mentioned that she has had several discussions with WDB Vice Chair Tammy Case in thepast week regarding grants and loans available to businesses. She said she has provided in theWDB Director’s Report a summary of two of the most sought after loans, the SBA (SmallBusiness Administration) Disaster Loan (EIDL) and the Paycheck Protection Program (PPP).Links and a brief summary are provided in the Director’s Report. Both nonprofits and for profitorganizations are eligible for both. Jane also mentioned that some professional organizations -Employers Association of NJ (EANJ), NJ Manufacturing Extension Program (NJMEP), NJ Businessand Industry Association (NJBIA), and the local Chambers of Commerce -- are excellentresources for webinars and information.Page 5 of 7

Christine Myers, the Regional Advocate for the Small Business Administration (SBA), reportedthat they have unfortunately received word early this morning that the original appropriationfunding for both of these programs has been exhausted. She said those applications already inprocess may not necessarily be rejected; it depends where they are in the process. She toldthe group that they can go to the IRS.gov website to check the status of their payment.Christine said there is a tremendous push in Washington, D.C. to figure out how to getadditional appropriation for these particular loans. She suggested that people continue to putin their application and hopefully their bank will accept it. She also mentioned that it would behelpful if people would let her or other SBA people in the area know if the banks in your areaare still accepting clients so that they can direct individuals and small business owners to them.Christine also noted that independent contractors are now eligible to file for unemployment.Meghan Hunscher, President of the Morris County Chamber of Commerce, said they continueto provide seminars every day at no charge to the business community and invited all to visittheir website.Jane said she has also been working with the Sussex County Chamber of Commerce and theyhave many resources available as well.Armond Kinsey, Vice President of HR at Atlantic Healthcare System, who is sitting in for WDBmember Nikki Sumpter, shared with the group. He said they still have positions open andavailable. Some of those are nurses, technicians, environmental services, and a fewadministrative positions. They have been tapping a lot into some of the folks in the hospitalitybusiness, specifically the hotels. He asked the group to direct to their website anyone theyknow who is presently looking. He assured the group that their website is current and anypositions listed are active positions that they are trying to fill.Ann Marie Flake of Saint Clare’s Health System reported that they offer behavioral healthservices for children, families, and adults. She shared their main number that will link theperson to the appropriate level of care for behavioral health service. They are also offeringtele-health for their outpatient services. Ann Marie said Saint Clare’s is making a strong effortto reach out to the community in numerous ways including Facebook and other social media.She has personally seen an increase in anxiety and depression, and concern about collegestudents now living home who are having a hard time with their schoolwork. Ann Mariepersonally supervises the Saint Clare’s L.E.A.R.N. Program of Northern New Jersey, whichworks directly with college students.Anthony Fasano, Freeholder of the Sussex County Board of Chosen Freeholders, noted that itwas evident to him from the conference call that many people are working hard during thebusiness interruptions and the challenges that this area of the state is faced with. From aSussex County standpoint, he said that right now just about everybody in county governmenthas their hands full. He said he finds it refreshing to see the kind of support that’s going on intheir communities. Freeholder Fasano wanted to thank the people on the conference call fortheir time and their commitment to this area of the state.Rosalie Lamonte, Superintendent of Sussex and Warren County Schools, said that many intheir school districts are going above and beyond to help with the crisis. Staff members aredoing a phenomenal job trying to instruct the students through remote learning andadministrators are working diligently to keep everything together. She reported that theirschool nurses have really “stepped up to the plate”. Many of them have been working at testcenters and hospitals, using their expertise to contribute during the health crisis. They havealso opened a testing site at Warren County Technical School, which has been up and runningfor about a week. Also, their nurses are conducting contact interviews with people who havetested positive in order to trace the contacts that these people have been associated with.Page 6 of 7

Finally, she wanted to share that many of the school districts have been utilizing their 3Dprinters and working with hospitals to make face shields for healthcare workers.Kate McNamara of Project Self-Sufficiency said they are continuing all of their servicesremotely, including all of their career services and their opportunities for women. Their foodpantry is open on campus so there is staff there, and they are doing mobile food deliveries totheir families without access to transportation.Elizabeth Gloeggler from Literacy NJ said they are providing all of their literacy servicesremotely. They are finding out what barriers there are with connectivity with their learners, butthey are also learning how important it is. Their students are floundering while trying tonavigate these challenging times and trying to help their children with their homework. All oftheir volunteers and staff are mobilized to do all this remotely.WDB Member Anthony Abrantes of the Eastern Atlantic States Regional Council ofCarpenters said the construction industry has been fortunate and has had a good run in NewJersey, even outside of the Executive Order that the Governor instituted last week. Even so,they have had many opportunities. For most of them, the work is still essential as related tohospitals and infrastructure. Statewide, they have seen approximately a 20% reduction in workopportunities, but he thinks they will come out of it fairly quickly. He said they find that theyare usually the last ones to see the recession, and the last ones to come out of it. They havebeen taking some measures. They have a certification in Production Control. They will also beable to offer outside organizations and industry partners some new qualifications that we havecreated, and testing so that they can continue to work on job sites.Jane reported that Sallie Sullivan is retiring in early June. She said Sallie has been essential to thesuccess of the Workforce Development Board for many years.Chair David Hollowell said he was announcing the pending retirement of Sallie Sullivan with a tingeof sadness. He remarked that he has worked with her as the Board Chair for over a decade, andrecalled her as the right-hand woman for Jack Patten, who was Jane’s predecessor. He went on tosay that she has always gone over and beyond the requirements of the job, and thanked her for allthe work that she has done.Other BusinessOld BusinessChair Hollowell opened the floor to old business. There was none.New BusinessChair Hollowell opened the floor to new business.Scott McGill of DVRS was asked for contact information for the Randolph location. (The informationwas provided after the meeting.)Chair Hollowell thanked all for their interest and participation, and asked for and received a motionto adjourn from Anthony Abrantes. The motion was seconded and passed unanimously. Themeeting adjourned at 10:19 a.m.Page 7 of 7

The Oversight Committee electronically reviews budget, performance and monitoring reports monthly. WDB Business Meeting Meeting Opening Remarks At 9:02 a.m., WDB Chair David Hollowell opened the meeting with the reading of the Public Meeting Notice. He then asked WDB Director Jane Armstrong to make two special introductions. She