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SELECTION GUIDENETWORK MONITORINGAND MANAGEMENTMONITORING AND MANAGINGLMR NETWORKS
“In partnership with Tait Services consultants,selecting the tools and services you use andtrust today can be adapted to meet yourprecise requirements in the future.”
WHO’S WATCHINGYOUR LMR NETWORK?Proactive monitoringand management ofcommunications networksare key to maximixinguptime and optimizingsystem performance.There is an effectivenetwork monitoring andmanagement solution thatcan be tailored to yourorganization’s needs.Every LMR network is differentThe business environment, regulations, resource, scale and technology– even the purpose for which it exists – all add up to a communicationssolution that is unique to each operator. So it makes sense that howyou manage and monitor your network must be unique too.Some organizations have the resource and skill sets to manage andmonitor their own networks, using professional tools and applicationsin house, But increasingly, network operators seek support withsome specialized tasks or even a complete outsource arrangement toconfidently manage their complex communications environment.Here you can see what Tait can offer, that will ensure accurate networkperformance metrics, trends data analysis, and the means to respondto issues and incidents is always at your fingertips.Flexible, scalable solutionsOver time, migration, integration and changing processes and prioritiesmight mean your communications needs also change. Tait offersuniquely flexible and scalable pathways within our monitoring andmanaging portfolios that allow you to change your options at any time.In partnership with Tait Services consultants, selecting the tools andservices you use and trust today can be adapted to meet your preciserequirements for the future.Tait network solutions are broadly divided into two categories: Tait Enable Applications for organizations with networkmonitoring and management capability in-house. Tait Managed Services for organizations requiring dedicated,professional 24/7 network monitoring and/or management.
For organizations with network monitoringand management capability in-houseTait Enable ApplicationsThis suite of scalable, configurable, management toolseffectively enhance your Tait network. Use them to monitorand report daily, weekly or monthly on network usageand performance, and to manage specific aspects of yourcommunications.You purchase the tools that best serve your needs, andconfigure them to direct performance data, reports andalerts to selected managers and technical support staff toaction. Guaranteed compatibility with Tait Services meansthat you can integrate and upgrade your solution at any time.Tait EnableInsightCloud-based, real time network performance monitoringand reportingTait EnableInsight provides industry-leading, real-timetransparency of critical system measures and performancemetrics, including dashboards for senior management.Tait EnableInsight is currently available for Tait DMR Tier 3and P25 Trunking, it monitors and integrates multiple datasources, automated outputs and alerts in real time, as well asproviding historic reporting across the radio network.Cloud based, Tait EnableInsight is available under theSoftware as a Service (SaaS) model as part of a Tait Supportcontract, for professional advice, response and resolutionwhen you require it.Tait EnableMonitorConfigurable fault detection alerts and reportingHighly-configurable web-based alerts notify your networksupport staff of faults and network events and quicklyidentify and trace them – dramatically reducing theirnegative impact on the wider communications system.You can further enhance your Tait Enable suite with: Tait EnableFleet to manage software configurationand programming of your Tait 9300 and 9400 seriesterminals. Tait EnableProtect to manage programming securityon your Tait 9300 and 9400 series terminals, and tomanage encryption keys across your P25 fleet.
For organizations requiring dedicated, professional24/7 network monitoring and managementTait Managed ServicesIncreasingly, organizations demand focus on their corebusiness, and no longer have the resource or expertiseto monitor or manage their LMR network in house. Taitprofessional network experts operate remotely and locally inkey locations around the world, and can undertake as muchof this specialized, technical function as you need.Whether that involves simply monitoring your networkperformance, or complete, end-to-end LMR networkmanagement and support, ITIL processes and standards arebehind everything we do. ISO 27001–certified processes andtelco-grade management tools deliver real-time, advancedanalysis and reporting of issues affecting your service orimpacting mission critical business metrics.Tait Manage InfrastructureProactive monitoring and management of radionetwork elementsTait takes full operational responsibility for your network,monitoring performance, and managing and resolvingnetwork incidents on your behalf.As well as incident management, customers have theassurance of ITIL-based Problem, Change and Configurationmanagement from radio system experts, co-located andbacked by the Tait support and development organization.Tait WatchExpert monitoring 24/7At the core of Tait Managed Services, Tait technical expertsremotely monitor your network from the nearest Tait SystemManagement Centre (SMC). Customized alerting to yoursupport staff or support provider is invaluable if you don’twant to run a 24 x 7 monitoring operation, but have networksupport in place to resolve issues and incidents.This service logically partners with Tait Service Advantage,which provides case-by-case response to issues andincidents as they occur.Tait Manage SubscriberAsset management and helpdesk support for usersWith web portal access for reporting, radio users experiencefull support from the Tait service desk, and assets aretracked, managed and maintained by Tait experts. Whendeployed alongside Tait Manage Infrastructure, you willexperience complete, end-to-end network management.
Customize your monitoring and management solutionAs with all Tait solutions, genuine scalability and flexibilityare at the heart of each managing and monitoring offering.We understand that what works for your network today maynot be the optimal solution tomorrow, and we commit toan agile, flexible approach that means you always have theinformation you need at your fingertips.When you are planning, upgrading, replacing or migratingyour communications, engaging with Tait Managed Serviceswill ensure you understand all your options, whether youare self-managing, employing management services, or acombination of both. You can add to, upgrade or change yourindividual tool suite at any time, and combine your selectionwith Tait Services to ensure a secure, reliable solution forevery stage of your comms network lifecycle.Here are some examples to illustrate how Tait monitoringand management solutions might work for you: A rural power generation and supply utility employsa suite of Tait Enable self-monitoring tools, and itsown small team of communications engineers for theirnetwork. As these experts approach retirement, thebusiness intends to upgrade to Tait Watch service, toreceive an equivalent level of monitoring, from Taitengineers. This large national Public Safety agency committedto a non-Tait third-party SNMP application to monitortheir Tait-supplied base stations and third-party IPdevices (linking equipment, routers and servers). Theyalso partnered with Tait Professional Services whoadvised on, and set up monitoring functions for theircritical network elements, via “MIB “ (managementinformation base) files for SNMP applications.One of the largest public transport networks onearth is employing Tait to provide a customized suiteof Managed Services, to maintain optimum networkhealth and operation. Cloud-based monitoring andreporting means that both the network operator andTait monitor the network in real time, identifying issuesand collaborating on solutions before they can impacton this vital city infrastructure.This busy regional airport In the heart of a bustlingtourist region links to 50 national, and 29 internationaldestinations, serviced by 34 different airlines. With anew Tait DMR Tier 3 network installed to manage vitalvoice and data communications, the airport corporationhas contracted Tait to monitor their network 24x7 fromthe Tait Service Management Centre, and to provide fullnetwork support with fault restoration.
Which solution is right for your network?These questions will help you to identify your networkmonitoring and managing requirements. What is the consequence of a network outage? How important is your radio network to your businessoutcomes? Do you have resource to manage your network? Who is monitoring your network now?Why Tait?With close to 50 years’ industry experience in deliveringcritical communications to exacting customers aroundthe world, Tait Global Services provides customers withsolutions at every stage of their network life cycle.Tait flexible, responsive services support our own radioportfolio and infrastructure solutions, as well as the best-inclass offerings of our strategic partners.We understand that one size doesn’t fit all, so we listencarefully to your needs, and respond with innovativesolutions that will guarantee your satisfaction and exceedyour expectations - for the life of your network. Who is managing your network now?What are your internal network KPIs?What performance information do you require?What level of reliability do you require?How often do you check network performance?Who will respond if an issue is identified?
SELECTION GUIDENETWORK MONITORINGAND MANAGEMENTDisclaimer. Tait International Limited marketed under the Tait Communications brand. Tait InternationalLimited expressly disclaims all warranties, expressed or implied, including but not limited to impliedwarranties as to the accuracy of the contents of this document. In no event shall Tait International Limitedbe liable for any injury, expenses, profits, loss or damage, direct, incidental, or consequential, or any otherpecuniary loss arising out of the use of or reliance on the information described in this document. Thewords “Tait”, “Tait Unified”, the “Tait” logo and “Tait Unified” logo are trademarks of Tait InternationalLimited.Tait International Limited facilities are certified for ISO 9001:2015 (Quality Management System), ISO14001:2015 (Environmental Management System) and BS OHSAS 18001:2007 (Occupational Health andSafety Management System) for aspects associated with the design, manufacture and distribution of radiocommunications and control equipment, systems and services. In addition, all our Regional Head Officesare certified to ISO 9001.www.taitradio.com Tait International Limited 2019 Tait B MonitorManage v1.1
monitoring and management capability in-house. Tait Managed Services for organizations requiring dedicated, professional 24/7 network monitoring and/or management. Proactive monitoring and management of communications networks are key to maximixing uptime and optimizing system performance. There is an effective network monitoring and
