NEWs SHANDS EMPLoYee NeWSLeTTer NotvoL. 9 NoE. 5 NoveMsber 2013

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INSIDE: A Q&A WITHTWO UF HEALTH SHANDSEMPLOYEE VETERANSNEWs notesSHANDS EMPLOYEE NEWSLETTERVOL. 9 NO. 5 november 2013cover GIVING THANKSRESOURCES EXPANDED FOR HEARING4 INTERPRETERIMPAIRED AND FOREIGN-LANGUAGE PATIENTS10 EMPLOYEE VETERANS SHARE THEIR STORIESCUSTOMER satisfaction putS Pediatric E.R. TEAM16 in top 10 percent

News&NotesVOL. 9 NO. 5 november 2013New&Next . . . . . . . . . . . . . . . 3The latest system scoopUF HEALTH SHANDS PEOPLEPublix commercialsmake me weepy(and why I’ve been here awhile)Faces. . . . . . . . . . . . . . . . . . . 10See who’s making newsKudos. . . . . . . . . . . . . . . . . . 16Recognition for standoutemployees and programsTo do. . . . . . . . . . . . . . . . . . . 19Ideas for your agendaTimothy M. GoldfarbChief Executive OfficerWanda J. EnglishSenior DirectorStrategic Communications and Public AffairsKim RoseDirectorStrategic Communications and Public AffairsNews&Notes Interim EditorMadelyn WestCreative Services CoordinatorNews&Notes DesignerTo contribute to future issuesof News&Notes:UF Health Communications352-265-0373 roseka@shands.ufl.eduTo view News&Notes online,please visit the Employee tabon BESTnet, located on theShandsConnect Portal.Please put News&Notes back in the rack!Share it with co-workers or recycle it whendone. Thank you.FSC LOGO2 New&Notes november 2013My department has a Thanksgiving pot luck, and through the frivolity (PR people can be entertaining) it makes me feel lucky to work here.I’ve been an employee here for a very long time. And when I say long, I meanI’ve earned several “milestone” service pins and been along for the ride since wewere a single teaching hospital. My roles evolved along with Shands Hospital,Shands HealthCare, UF&Shands and now UF Health. I’ve just aged myself, haven’tI? When I joined Shands, I only expected to stay a couple of years. My long-termcareer goal has been simple: to keep learning and not get bored. I had no idea inmy 20s (ahem) how this place would keep me on my toes and give me such greatopportunities to grow professionally and personally.My credo is that my overall experience in life, and my resulting happiness,is ultimately my choice. Some gently mock my “Rose-tinted glasses” but I’m justnaturally enthusiastic and easily inspired when given the chance. Even those Publixcommercials that show people being kind to each other make me sappy. I suspectthis is why I’m a great fit for a health care PR career. I like change, I try to see thepositive in every curve in the road and I’m proud to work with people who savelives and improve the experience of our patients. I admire and enjoy the people Iget to spend my days with here.In my communications roles, I’ve seen our doctors, nurses and clinical staffin action. I’ve watched transplant surgeries, flown to an accident scene with theShandsCair crew and seen our critical care staff help patients and families throughthe worst possible crises. I’ve had patients from all walks of life share their dramaticstories about how we gave them another chance when nobody else could helpthem. Behind the scenes, I’ve worked with tons of non-clinical employees who aretaking care of business (literally). I’ve worked side-by-side with our executives andseen how hard they always strive to do the right thing for our patients and staff.I’ve witnessed how tirelessly our employees give of themselves to care for patientsand each other, how much heart you put into often exhausting work and create thefamily like bond so many of us enjoy.Many of my life-long friendships started here at work. A place like UF Healthcan create very meaningful shared experiences if you’re open to them. So, as I waxgrateful about working in this inspiring environment, I hope you will, too.Kim RoseDirector, Strategic CommunicationsUF Health Communications

NEW&NEXTUF HEALTH SHANDS PEOPLEMany reasons to give thanksUF Health grows despite industry setbacksDear Colleagues:As we reflect on why we’re grateful, as your CEO I am thankful to be working withyou in a thriving health care organization. This is something I don’t take for granted.Our national and state economies are still struggling to survive the recession.Smaller businesses, especially, remain in crisis. An example in my own life relates to myson-in-law. In the past three years, he’s worked for four different banks as his employerwas acquired by other companies. He had to reapply for his job. At one point he wasthe only remaining original employee who survived an across-the-board layoff. Ourfamily is grateful he’s still working after all that upheaval.Some areas of the economy, such as manufacturing, seem to be stabilizing. Yetmany industries besides banking are still in transition, including health care. Hospitalswere once considered recession-proof, but that’s not the case. We still face reimbursement cuts, state and federal funding cuts, charity care demands, reduced consumerspending and the increasing cost of providing care. If you’ve followed the news, you’veseen that several hospitals and health systems have had to cut costs and reduce staffing.This includes well-respected academic health centers. Some that come to mind areVanderbilt University Medical Center, Indiana University Health, Wake Forest University Baptist Medical Center and Barnes-Jewish Hospital. Here in Florida, several largehealth systems have had layoffs and program cuts. Many of our peers are struggling.Yet we have been blessed because we’ve had a good plan to counter these industrychallenges. We stepped up efforts in our local markets by introducing GatorAdvantageand GatorCare to encourage employees to get care within our system. We’ve beenbuilding relationships with physicians around the state and regional health providersincluding Orlando Health, Tallahassee Memorial and Health Management. Theserelationships allow us to reach more patients in broader markets. Our volumes, as youknow, have been so high we’re investing in new clinical programs and facilities, and wehave exciting plans for future growth.So, even if things feel chaotic and difficult at times, and as we change together,please remember to give thanks. High volumes and busy workloads are a blessing.We are very strong compared to many peer hospital systems. We’re successful becausewe’re working together and we’re very fortunate to be part of UF Health.Thank YOU for the work you do every day to serve our patients and to supporteach other.Sincerely,Timothy M. GoldfarbChief Executive OfficerUF Health ShandsNews&Notes november 2013 3

NEW&NEXTUF Health Shands Hospital ServiceNot lost in translationIntepreter resources help break down language barrier for deaf and hearing-impaired patientsVideo Remote Interpreting cartsThanks to our UF Health Quality department PatientExperience team, we now have another resource to supportpatient-focused care. Video remote interpreting carts are nowincluded in the range of options available for languageinterpreting at UF Health Shands hospitals and facilities. Thesenew VRI carts will help faculty and staff communicate withdeaf and hearing-impaired patients who use American SignLanguage.4 New&Notes november 2013Four VRI carts were introduced at UF Health Shands facilities inSeptember. Each cart features a user-friendly computer with amicrophone and camera that enable the user to interact withASL interpreters as needed 24 hours a day, seven days a week.The ASL interpreters are nationally certified, have medicalinterpreting experience and are trained in HIPAA compliance.It takes 60-90 seconds to reach a remote interpreter once youaccess a VRI cart, versus waiting as long as three hours for an

NEW&NEXTBlue, dual-handset phones are located ineach unit to connect staff and patients tolanguage interpreters 24 hours a day.Weabout our patients.Foreign-language resourcesAs inpatient volumes have increased, so have demands forforeign-language interpretation services in our main campus hospitals. Earlier this year, we introduced the CyraComLanguage Interpretation System. Each inpatient unit hastwo bright blue, double-handset phones which link patients,physicians, nurses and staff with live interpreters as needed,round the clock. The system provides immediate access tointerpretation in 200 languages.Our hospital-based interpreter team has also grown.“Thanks to additional funding, we now have threeonsite interpreters. They are busy all the time, and this supports the delivery of great care,” said Chris Cassisi, PatientExperience director with the UF Health Quality department.Interpreters help improve communication betweenpatients with limited English proficiency and their medicalteam. They join the team in a patient’s room and interpretthe exchange of information between the patient and physician or nurse.“Walking from a room knowing you eased a patient’sexperience makes my job worthwhile,” said Roxana Urrutia,an interpreter on the Patient Experience team.“Patients build relationships with the interpreters,who are so caring and inspiring,” said Anne Meiring,Quality Improvement senior specialist. “We are constantly told how patients perform better when in the presenceof interpreters.”Challenges include the need to accurately identify thespecific language needs of a patient with limited English proficiency, and to prevent unqualified individuals interpretingfor patients. We provide a special language card so a patientcan simply point at their preferred language.“The language cards can prevent physicians and staff frommisidentifying a patient’s preferred language,” Meiring added.Our ultimate goal is to prevent patients from experiencing adverse events due to failure in communication.“We are seeing a big increase in the use of CyraComand onsite interpreters,” Meiring said. “Our efforts inmaking sure nothing is lost in translation are slowly provingto decrease the number of incidents that happen because ofmiscommunication.” N&Ninterpreter to be availalbe in person to assist you. Two VRIcarts are shared between UF Health Shands Hospital (northcampus) and UF Health Shands Cancer Hospital (southcampus). Any employee in one of these facilities who needs acart can call UF Health Shands Hospital Environmental Servicesto deliver the cart within 30 minutes. Environmental Serviceswill also return to pick up the cart from the patient care area.The other two carts are stationed at the UF Health ShandsCritical Care Center E.R. (south campus) and our UF Healthfacilities at Magnolia Parke on Northwest 39th Avenue.Use of the carts may not be suitable for all patients, such as thosewho are highly emotional or violent; have a visual impairment;have limited cognitive abilities; are heavily medicated, intoxicatedor in severe pain; or are children.Way to go, Patient Experience team, and thank you.News&Notes november 2013 5

NEW&NEXTRehab patient James Geisler said working with AIMhelped ease his pain during recovery.UF HEALTH SHANDS REHAB HOSPITAL SERVICERehab hospital welcomes new Arts In Medicine programHealing interaction helps ease patients’ pain during recoveryThe powerful, healing connection between medicine and the arts is recognized by a growing number of medical centersacross the country, and UF Health Shands Rehab Hospital is now among them.A new program offered by our well-established UF Health Shands Arts in Medicine program is making a difference forpatients undergoing physical rehabilitation.Kelseanne Breder, a UF graduate with degrees in psychology and theater arts, is the first AIM artist-in-residence at UFHealth Shands Rehab Hospital. She spends time with patients, playing and singing music, dancing and engaging them inbreathing and movement exercises.Breder helped patient James Geisler, who received a hip replacement earlier this fall. He told her about going to a Simonand Garfunkel concert in New York City’s Central Park in the early 1970s. She responded by playing the popular Simon andGarfunkel tune “Cecilia.”“That really took me back,” Geisler told her. “You actually made me forget about the pain in my leg for a little while.”Lana Watson, M.H.S., O.T.R./L., is the clinical coordinator for speech and recreational therapies at UF Health ShandsRehab Hospital. She spearheaded the effort to bring AIM to the hospital by linking with Tina Mullen, AIM director.“This has been a long-term goal of ours, and we are excited to see it moving forward,” she said. “I really think this is thebeginning of something special.”UF Health Shands Rehab Hospital colleagues Jessica Cromwell, rehab aide and secretary, and Amy Kinsey, C.T.R.S.,recreational therapist, worked hard to plan and implement the program.Watson said Breder has established strong bonds with patients, many of whom need significant rehabilitation care following traumatic injuries and medical setbacks. It’s this type of personal touch and close attention that adds to our patients’overall positive experience at UF Health.“We want to connect with our patients emotionally, help them rebuild physically and facilitate a healing environmentwhile they are in the hospital,” Watson said. “The Arts in Medicine Program will help us do that.” N&N6 New&Notes november 2013

NEW&NEXTUF HEALTH SERVICENew employee wellness committeebetter represents UF HealthFaculty and staff from across UF Health and UF’s maincampus recently launched the joint UF-UF Health ShandsWellness Committee. It recognizes our mutual desire toprovide enhanced wellness opportunities for employees andmaximize shared resources and expertise.The committee met several times over the summer todevelop a shared purpose and vision. The team will find waysto promote existing wellness opportunities and develop jointprograms that foster improved employee health and ahealthy community. Its vision is to model a culture of healththrough collaboration and the use of current resources toprovide a wellness program that increases employeeengagement, improves health and manages health carecosts.your risk areasempower yourself“We are excited to work with the university collaborativelyand build on the wellness activities and awareness events wecurrently provide,” said Janet Christie, UF Health ShandsHuman Resources senior vice president.The committee has formed two workgroups. Their focus isdeveloping evidence-based pilot programs to promote ahealthier workforce and communication strategies toencourage use of campus and hospital offerings through ashared website and other multi-media resources. Watch fordetails in the coming months.For more information, please contact Angie Brown, UF co-chair,at 352-392-4626 or aabrown@ufl.edu, or Denise Huggins, UFHealth Shands co-chair, at 352-265-0441 or HUGGID@shands.ufl.edu.We thank our Wellness Committee members for making ourhealth and quality of life a top priority.UF Health Shands Hospital QualityKnow the signs! New policy for isolation precautionsNew, colorful signage now brightenspatient units to alert staff about eachpatient’s isolation precautions, whichmust be enforced for infection control.old messaging of ‘universal precautions’is now ‘standard precautions.’ Thisapplies to every inpatient in the UFHealth system.”Isolation precaution categories arereduced from six to four – droplet,airborne, contact and enhanced. Theseare recommended by the Centers forDisease Control and Prevention.The new policy launched Oct. 1, andreinforced hand-hygiene protocols andthe use of standard precautions for allstaff. We’re also asking visitors to followhand-hygiene protocols – rather thanwear gowns and gloves – as they do nottypically travel from patient to patient.Marie Ayers, UF Health Shands HospitalInfection Control interim director, saidthe signs will help help staff recognizeand understand proper protocols andminimize confusion.“We’re adopting CDC recommendationsto simplify our policy,” Ayers said. “TheOur four new isolationprecaution categories: droplet airborne contact enhancedLook for the new posters, a tip sheet and‘badge buddy’ cards. Questions? Speakto your nurse manager or reach out toInfection Control at 50-BUG (352-2650284 or ext. 50284).News&Notes november 2013 7

NEW&NEXTUF HEALTH SHANDS FINANCE2014 Employee Campaign: Raising Hope at Work Funds will help usinvest in UF Health servicesAs UF Health Shands employees, we know you are passionateabout the life-saving work performed right here in ourfacilities. You take pride in this work as you know it is a teameffort and extends far beyond our walls.By participating in the 2014 employee campaign, Raising Hopeat Work, you are making a gift in which you will see lastingeffects—every day, right in your workplace. The employeecampaign supports all our patient care efforts in Gainesville,from building new spaces, renovating units, purchasingequipment, and providing our patients with the best medicaltechnologies available.Our previous employee campaigns have been tremendouslysuccessful, including last year’s Champions of Hope – for whichthe Respiratory Care staff raised more than 11,000! We invite8 New&Notes november 2013current participants to renew your pledges and continue tohelp keep UF Health recognized among the top academichealth centers in the nation. If you haven’t participated yet,please consider a gift and help push your team to becomingthis year’s Champions of Hope winners.With your support and commitment, we can make a differenceright here at UF Health. Your contribution, at whatever levelyou choose, is deeply appreciated. Thank you.To learn more about the campaign and make your pledge,please visit RaisingHopeatWork.org.

NEW&NEXTUF Health Science Center ServiceLab Notes: What’s happening at UF?Check out recent developments in research and education at the UF Health Science Center.gene therapy and hemophiliaA fraction of patients with a commonform of the bleeding disorderhemophilia develop an allergic reactionto the blood-clotting treatment theyneed to keep them alive. But using genetherapy, UF researchers were able toreverse this reaction and provide longlasting treatment for the disease in ananimal model, according to findingspublished in the September journalEMBO Molecular Medicine. If successfulin humans, gene therapy could not onlyprovide much-needed therapy forpatients with hemophilia B, but alsospare them from costly and difficulttreatment regimens, said RolandHerzog, Ph.D. Patients with hemophiliaB don’t make Factor IX, a protein thatallows the blood to clot.new grant paves way forinnovations in patient careUF researchers have received a four-year, 1.8 million grant from the NationalInstitutes of Health to verify theeffectiveness of a new genomicscreening method that could helppredict possible infections andcomplications in patients with severetraumatic injuries. These complications,which often appear in the lungs andkidneys can develop suddenly and arenotoriously difficult and costly to treat,causing death or preventing fullrecovery for hundreds of thousands oftrauma patients in the U.S. each year. UFresearchers helped develop the newtechnique. “We’re going to know beforetheir symptoms appear whether they’reat risk of getting complications,” saidLyle Moldawer, Ph.D. “What we knowwith trauma and infection is, the earlieryou intervene, the better the results are.”lettece cure cancerA new defense against prostate cancer,the most common cancer in men in theUnited States, may come from seaweedfound off the coast of Florida. UFpharmacy researchers have screenedvarious seaweeds with cancerpreventive potential and identified onethat shows particular promise. Theyisolated specific compounds in thiscommon green alga, known as sealettuce, and undertook studies tounderstand exactly how they work. Theirfindings, published September in CancerPrevention Research, show how thespecies may protect multiple organsfrom disease and may be particularlyeffective in preventing prostate cancer.News&Notes november 2013 9

Veteran’s Day is Nov. 11 and we extend our great respect and gratitude to ourUF Health staff who are serving or have served in the U.S. Armed Forces. Thisyear, we asked two UF Health Shands employees to share their personal stories.10 New&Notes november 2013

FACESTell us about your time in the military:Holloway: “I am a Field Artillery Officer performing duties as the S-1 (Personnel Officer)for the 211th Regiment (Regional TrainingInstitute – Florida) at Camp Blanding JointTraining Center and have served for almost 16years.James: “I spent four years in the United StatesAir Force active duty. I enlisted just beforeSept. 11, 2011, and left for basic training justafter. I was stationed at Elmendorf Air ForceBase, Alaska for three years as an AirborneSurveillance Technician Instructor and Evaluator. I flew on an aircraft called AWACS (Airborne Warning and Control Systems).What were positive experiences duringyour service?Holloway: “I cannot emphasize enough aboutall the great things our soldiers, sailors, airmenand marines are doing every day. Their acts ofbravery, sacrifice, and caring rival those of the‘Greatest Generation.’“I made lifelong friends, including my wife,Didi, who is also a veteran. I had incrediblepeople who mentored me along the way. Iknow I am a part of a long brotherhood thatcontinues to make this country great.”James: “I loved serving and everything aboutit. I lived in Alaska and travelled to Hawaii,Ecuador, Japan, Thailand, Australia, SaudiArabia, Israel and Turkey. I received some ofthe best training available – from arctic, waterand land survival schools to instructor andleadership schools.ChaPha rlieUF rmD, HollAye Healt MBA, owayrs m h Ph BSCana arm hE,acygerat“More than that, I made friends I have keptto this day. We were part of something muchbigger and much more important than anyof us could have imagined. I had some of thebest supervisors who helped shape me into theperson that I am today. It was always amazing after we completed a mission and foundout exactly what we had recovered, assisted orfacilitated.”News&Notes november 2013 11

FACESHow have you leveraged your militaryexperience for your job at UF Health?Holloway: “The Army paid for 10 years ofschool, so that counts! After six months as apharmacist, I was in charge of a communityhospital’s pharmacy operations. I have nodoubt my military background was instrumental in getting hired at Alachua GeneralHospital.“I have been placed in positions of greatresponsibility and leadership my entire career,so I feel qualified to perform as a supervisor. Ialmost never get stressed doing the work thatwe do. I joke with my staff that I have done thisjob with mortars bursting overhead – there isnothing here that can rattle me!”James: “Serving in the military creates a workethic not always seen in the civilian sector. Youare always held accountable, inspected andevaluated on the way you do your job as well asyour conduct outside of the workplace. Theseare traits that are easily transferrable to any job.“Working with such a large flight crew andwith many different ranks and roles has helpedme in my role in the E.R. and with ShandsCair.Now that I am on the flight crew with ShandsCair, some of my military flight experiencehas been useful to me now.”How can UF Health staff members supportor honor co-workers who are active dutyservice members, veterans who have served,or their families?AleBSN xandUF , RN ria,flig Healt CEN Jame,Esht n h Surs han MTdsC P,eair12 New&Notes november 2013Holloway: “The best way is to realize thatthere are veterans and active military members among us. We should strive to care for allpatients equally, and the best way to honor aveteran is to care for their family. Most veterans want nothing more than to be appreciated.You have no idea what it means to me whensomeone comes up and shakes my hand andsimply says, ‘Thanks for your service.’ It makesme feel good that I can do my duty and protectour people and that I am not forgotten.”

FACESJames: “UF Health can continue to be supportive with their active duty, Reserve andNational Guard members. Understand thatcoming home is quite different than beingdeployed and takes adjustment. Recentveterans may find the transition to civilianlife difficult. Be patient and pull from theirexpertise. Allow them to offer insight whilealso teaching them how things are work inyour department. Allow them to feel thatthey part of a new team when they come towork at UF Health.”Is there anyone you’d like to honoror recognize?Holloway: “I have four incredible kids whohave endured the hardships that come withbeing Army brats. My beautiful wife Didihas been with me since my first marriagebecame a casualty of deployment. I comefrom a long line of military men who haveinstilled a strong sense of patriotism andservice to country. My younger brother isa Military Police Officer, my dad was anactive duty Infantryman, one grandfatherwho is retired Navy and the other, whorecently passed, was Air Force. My wifehas two brothers who are former soldiers. Ithank my boss, Bill Harbilas, PharmD, UFHealth Shands Hospital Pharmacy Servicesassistant director, for accommodating myschedule. Finally, I want to thank the bravefighting men and women, current andformer, who keep our country strong andcitizens safe.”James: “I’d like to honor all veterans andthe families and friends who stand by them– those who have served, who are servingand who have been injured or given theirlives for us. I would like to recognize familysupport programs and the veterans’ programs that provide the support needed fora patient population that often has specialhealth care needs.” N&NNews&Notes november 2013 13

FACESUF HEALTH SERVICERaising eyebrows:The latest in plastic surgeryBruce Mast, M.D.To learn more or to make anappointment, please visitthe UF Health Plastic Surgeryand Aesthetics Center atSpringhill website atUFHealth.org or call352-265-8402.With a constant societal push to look and feelone’s best at all times, the cosmetic surgeryindustry continues to grow. But which newtreatments and advancements in technology are safe and which are scams? UF Healthboard-certified plastic and reconstructive surgeon Bruce Mast, M.D., explains what developments are making the cut.“One of the big things now is fat grafting,”said Mast. “But there are a lot of not entirelyaccurate claims out there in the media.”Another “trendy” surgery, he said, isthe “Lifestyle Lift,” which consumers will seeadvertised on major networks. Additionally,the “Lipo Laser” or “SmartLipo” is explodingin popularity and serves as an alternative tothe classic liposuction procedure by melting fatwith a laser.“The reality is it doesn’t work any betterthan regular liposuction,” Mast said. “A lot ofnon-traditional cosmetic surgeons are doing thatprocedure and it can cause injury to the skin.”Safety, as always, is a primary concern toMast and other UF Health physicians. Plasticsurgery is safe, he said, when performed bythe right doctors with the right training — inthe proper environment. At UF Health, cosmetic surgery is performed by certified plastic14 New&Notes november 2013surgeons or dermatologists, who also performnon-surgical skin care and have a new cosmeticdermatology program. Otolaryngology at UFHealth also has a well-qualified facial plasticsurgeon who offers facial cosmetic surgery.Even with new trends, half of Mast’s surgeries are breast enhancement, reduction andreconstruction. The rest, he said, are a combination of facial surgeries, body contouringand other area-specific cosmetic surgeries. InSeptember, the team moved to a new building atUF Health Springhill. There, the plastic surgeonsshare a building with breast cancer specialists sowomen affected by the disease can see a breastcancer surgeon and plastic surgeon in the sameday for a reconstruction consultation.To learn more or to make an appointment,please visit the UF Health Plastic Surgery andAesthetics Center at Springhill website or call352-265-8402. And remember, UF employeesget the GatorAdvantage — expedited access atUF Physicians practices and UF Health Shandsoutpatient facilities, and complimentary parking.Just remember to say, “I am a GatorAdvantagemember” when you call for an appointment andat checkout. For more information, visit GatorAdvantage.UFHealth.org. N&N

FACESUF Health Physicians PeopleJonesville welcomes new physician to the familyUF Health Family Medicine recently welcomed Althea Tyndall-Smith, M.D., to itsteam of family medicine physicians. Shejoined Alpa Desai, D.O., and Run Gan,M.D., at the Jonesville practice, which celebrated its one-year anniversary Nov. 1.Originally from Guyana, South America, Tyndall-Smith came to Florida fromPennsylvania to be closer to her brother,Joseph A. Tyndall, M.D., M.P.H., F.A.C.E.P.,UF College of Medicine emergency medicinechair and UF Health Shands Critical CareCenter medical director.“We were always close growing up,”said Tyndall-Smith. “He has his family herewith young children, and I have young children as well. I felt it was important for ourfamilies to be together to have a better life.”Tyndall-Smith likes the practice andphilosophy of family medicine. She believesan individual’s health can be dependent onthe people who constantly are around them,and that having one physician that treatsan entire family can have an influence on afamily’s overall health.Tyndall-Smith’s favorite part aboutworking as a family medicine physicianis the variety she encounters every day inthe office.“I love that I get to see kids as well as80- to 90-year-old patients. I treat children,parents and grandparents, and I perform awide variety of check-ups and procedures,”she said. “I come in every day and I’m notquite sure what I’m going to see. It keeps meon my toes.” N&NAlthea Tyndall-Smith, M.D.“I come in every day and I’m not quite sure what I’m going to see.It keeps me on my toes.”Althea Tyndall-Smith, M.D.UF Health Family MedicineNews&Notes november 201

cart can call uF Health shands Hospital environmental services to deliver the cart within 30 minutes . environmental services will also return to pick up the cart from the patient care area . the other two carts are stationed at the uF Health shands Critical Care Center e .r . (south campus) and our uF Health facilities at magnolia Parke on .