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MSP TAILORED TOOLSPLACING YOU AT THE CENTERWhen you become our MSP partner, the entire ESET ecosystem isdesigned to work for you. Our MSP-optimized solutions are easy touse, minimize your daily operations, and let you provide top-ratedsecurity to help build your customers’ trust.

flexibilityAdjust your license volumes anytime via self-service consoleintegrationUse our dedicated pluginsfor major RMMsESET MSP Tailored ToolsautomationEfficient security managementvia multi-tenant consolePlacingyou at thecenterprofitsupportThe more you sell, the betterthe price per unit you getRely on our dedicatedsupport in your languageportfoliotrustCover all platforms withtop-rated protectionWin your clients’ trust byimplementing ouraward-winning technology2

Operate independently,with simple license management“Whenever we needmore licenses, it’s fixedwithin a few secondsthrough the onlineMSP portal. ESET givesus the possibility ofMSP licensing, givingus more flexibility toorder or cancel licensesfor customers.”Emile SchouwstraDirectorDetron Cloud ServicesESET MSP Tailored ToolsflexibilityprofitFlexibility withself-serviceDaily billing,volume pricingYou’re in charge of your MSP business. ESET MSPAdministrator is a self-managed tool that gives youmaximum freedom and flexibility to add or removeseats, or make other administrative changes, injust minutes. Our reporting system lets you tracklicense usage in real time and at granular, percustomer per-day, level. At the same time, youcan monitor your performance at any time duringthe month. With ESET MSP Administrator youcan perform all ordering and licensing operationswithout the need to wait for approval, and withouthaving to contact ESET.Our MSP model is based on real usage – you onlypay for what you order during the month. Each day,the system counts the number of seats you haveused. At the end of the month, the sum of all daysis calculated. Thus you pay only for the licenses thatyour customers actually utilize, with no upfrontinvestment. Our tier-based volume pricing allowsyou to boost your profits based on the number ofclients you cover. The more licenses you sell, thebetter the unit price you get.3

automationNESETLICENSINGSERVERSynchronized clientmanagementsite/customer aESET MSP Administrator (EMA) iseasy to access via the internet, anywhere. It uses the same credentialsas ESET Security Management Centerto automatically synchronize yourcustomer structure, which greatlyspeeds up implementation for newcustomers. In addition, EMA featuresa powerful API, allowing seamlessintegration with your existingbusiness systems for simple licensecreation/changes.ESET MSP Tailored ToolsNusermanagementeset mspadministratoreset securitymanagement centercreate, enable, disable sitesand manage product quantitiesmanage product settings andconfiguration of sites and endpointssite/customer b4

Automate easily,with our multitenant consoleautomationStay in control withESET Security Management CenterGives you an overview of endpoint security statusover all of your managed customers. Access installers,licenses, tasks and policies and other relevant detailson a single screen, making filtering and sorting easy.Use the notification system features to get preciselythe information alerts you want. Multitenancy allowsyou to manage multiple customers from a singleserver, while ensuring that customers who requireaccess to the same management console cannotsee the data of your other customers. ESET SecurityManagement Center is automatically integrated withESET MSP Administrator to allow smooth customerenrollment and a high level of automation.ESET MSP Tailored Tools5

More than security managementFine-tuned alerts and reportsThanks to its agent-based infrastructure, ESMC can domore than just manage ESET products – you can actuallyuse it to install or uninstall almost any application! Deploythe management agent on systems with different securityproducts, run scripts, execute remote commands, listinstalled software, patch operating systems, or even getthe hardware configuration of the target computer.Robust automation allows you to refine the mostcommon tasks, thus reducing daily operations. Everythingcan be compiled in reports for your customers. You canalso add your logo to your instance of ESMC, as well as toautomatically generated customer reports.automationInstalled applicationsMSP customer report (sample)ESET MSP Tailored Tools6

ESET plugs straightinto your RMMSupport for major RMMsBroad security coverageIf you prefer to use your existing RMM, we’ve got you covered.Our cooperation covers the leading RMMs, includingConnectWise, Solarwinds, Datto, Kaseya, and others.Check out our plugin page here.With our plugin you can manage Windows and macOS clientsplus ESET security on Windows servers (even encryptionis included). In case your RMM is not directly supported, usethe eRMM script in ESET endpoint products to integrate yourplatform straight away!Direct plugins, no need for intermediary consolesOur unique Direct Endpoint Management (DEM) plugins workwithout the need for an intermediary console. If you’re using ourDEMs, your RMM will talk directly to the ESET agent, and viceversa. A wide range of operations, including activation, remotescanning, malware reports and more are supported.ESET MSP Tailored ToolsintegrationDedicated plugin dev teamWe take MSP plugins seriously, and have a dedicateddevelopment team. We are constantly working on adding newplugins, products and features.7

Offer your customers a fullportfolio of security productsRely on leading cybersecurityWe’re combining the “best of all worlds” —machine learning and behavior-based detectionwith advanced DNA signatures and cloud-basedreputation system, all backed by human expertiseof our researchers. This lets us focus on the wholemalware lifecycle, not just on a specific part, andin the end provide the highest level of protectionfor your customers.Enhance your MSP offering withcross-platform securityUsing ESET cross-platform solutions, you’ll be ableto secure all major operating systems: Windows(desktop & servers), macOS, Linux and virtualmachines running in VMware. ESET MSP Tailored ToolsportfolioGive customers an additional line of defenseEncryption and two-factor authentication areimportant elements in data security. They’re notonly crucial tools for legislative compliance (e.g.GDPR) but provide extra protection against databreaches. ESET offers both, in a range of easy-toinstall products and add-ons.our cybersecurity app for Android and iOSMDM covers your mobile workforce andcompany smartphonesdedicated solutions for MS Exchange, IBMDomino, and MS SharePoint for specificapplication servers8

Rely on our dedicatedand committed support and careCanalys rates ESET as aChampion for ongoingimprovements in channelprocesses, ease of doingbusiness and makingsustainable investments inthe future of our channelmodels.supportComplimentary technical supportSales and marketing supportFree US-based support along with freedeployment and upgrade service ensuresthat you are set up for success.Dedicated sales and marketing support tohelp you reach your goals. Access to MDF,co-marketing materials and sales expertiseto get your business to the next level.Comprehensive technical trainingBenefit from comprehensive, hands-ontraining sessions that will get you up tospeed quickly. Become an expert on ESETsecurity and a trusted security advisor foryour clients.Get started todayOur team of onboarding specialists workwith each MSP partner to optimize theirindividual environment. Contact us todayto get started.read moreESET MSP Tailored Tools9

Get the most from a securitypartnership designed for youMSP-customizedenvironmentOptimized solutions thatsave your timeEnhanced growthpotential for your business Multitenant security management Self-service license ordering Daily billing Plugins for major RMMs Automated security tasks Monthly invoicing Web-based licensing console Minimum support burden Volume pricing Powerful API for integrationwith your systems Instant seat changes Popular up-sell options Fast onboarding of new clients Broad cross-platform offering Intuitive user experience Automatic resolution of alertsESET MSP Tailored Tools10

TAILOR YOUR OFFERWITH ESET, AND WIN YOURCUSTOMERS’ TRUSTWith ESET’s multi-layered, award-winning securitytechnology and its low system footprint, you easily fulfillyour SLAs and keep your customers’ networks safe.JOIN OUR MSP PROGR AMESET, North America610 W. Ash Street, Suite #1700San Diego, CA 92101partnerservices@eset.com(619) 876-5489https://www.eset.com/us/

ConnectWise, Solarwinds, Datto, Kaseya, and others. Check out our plugin page here. Direct plugins, no need for intermediary consoles Our unique Direct Endpoint Management (DEM) plugins work without the need for an intermediary console. If you're using our DEMs, your RMM will talk directly to the ESET agent, and vice versa.