WIXLIB

A Namibian university dedicated to its people’s futureCIIP Courses booklet 2021CREATING JOB CREATORS ANDINNOVATORS

Short courses on offerAbout CIIPMissionTo be a source for the improvement of institutional management performance, at alllevels in the private and public sectors.DeliveryTraditional short courses as well as Soft Skill training on site, for the public and privatesectors.IUM Staff TrainingThe centre delivers regular staff training to ensure that IUM delivers best service to itscustomers.Certification Certificate of Attendance will be awarded for workshop and short courses for whoseduration is less than a semester. An IUM certificate will be issued for all other short courses whose duration is longerthan one semester, the delegate must attain a pass mark of 50%. The Short course Certificate and Diploma programmes offered by the Centre forImproved Institutional Performance (CIIP) through The International University ofManagement (IUM) are not credit bearing on the National Qualifications Framework,but are fully recognised by The International University of Management being a fullyaccredited Institution.Fees Application and registration fees are non-refundable and is paid upon registration. 30% of the required tuition fees must be paid before the commencement of class. No certificate will be issued unless all fees are settled and all subjects passed. 20% rebate will be given to returning CIIP students.1. Administrative Short Courses Certificate Secretarial & Office Administration Certificate Customer Service for Tourism, Hospitality and Events (New) Diploma : Office Administration2. Finance Short Courses Certificate Bookkeeping3. Management Short Courses Management Development4. Computer Studies Basic Computer and IT skills (New) Fundamentals of Database Advanced Database design Web Development PC Maintenance5. Preparatory Course6. Professional development and Soft Skills Workshops1

CERTIFICATE CUSTOMER SERVICE FOR TOURISM,HOSPITALITY AND EVENTS (New)CERTIFICATE: Secretarial and Office AdministrationAbout this courseA qualified and competent Secretary is central to the smooth running of any business,ensuring day to day activities happen in the most efficient manner. As a Secretary youwill require excellent skills in IT, organisation, good composure, flexibility, and stronginterpersonal and communication abilities, which you will acquire from this course.What you will learnThis course is designed to develop your keyboard skills, teach you how to master themost common business software packages, and give you excellent communicationtechniques which will enable you to understand the language of business.Who should attend?Anyone who wants to improve their skills, and those who may lack in this area. Thecourses will better your skills and enable you to work under pressure, learn how toprioritise workloads which will enable a candidate to do the work efficiently.DurationOne Semester [This period includes all activities that will take place, including holidays,class and assessment.]Entry Criteria Grade 10 Mature entry is also encouraged.Cost: Application fee N 140.00, Registration fee N 750.00 (non-refundable) plus: Course fee N 6,410.00All fees must be paid 4 weeks before the final examsAbout this courseThe purpose of this course is to develop students’ basic professional knowledge in thedynamic and diverse tourism industry.What you will learn? The nature of customer service, introduction to customer service. Customer satisfaction and dissatisfaction. Personal attributes of tourism and hospitality personnel. Tangible and intangible service. Customs and etiquettes of tourists’ areas. Challenges in providing quality customer service. The future of customer services in Tourism, Hospitality & Events.Who should attend?This qualification is designed for people who are seeking to start a career in the customerservice field.DurationOne Semester [This period includes all activities that will take place, including holidays,class and examination.]Cost: Application fee N 140.00 Registration fee N 750.00 (non-refundable), plus: Course fee N 5,750.00All fees must be paid 4 weeks before the final examsProgrammeProgrammeModulesDuration &AssessmentsKeyboard and Basic Typing KBT0SCWord Processing IWP0SCCertificate:Secretarialand OfficeAdministrationSemester-long.Admissions in semester1 and semester 2Online Essentials IOEOSCComputer Essentials ICEOSCOffice Administration 1 OA10SCBasic Numeracy BN0SCEnglish Language Basics ELB0SC2One (1) assessmentwill be done after everymodule and Studentshould score 50% ormore to qualify to writethe exam in May or NovDuration & AssessmentsTotal CostsSemester-longCertificateCustomerService forTourism,Hospitalityand Events[See note above]Spread sheets ISP0SCSubjectTotal CostsAdmissions in semester 1and semester 2One (1) assessment will bedone for the module andStudent should score 50%or more to qualify to writethe exam in May or NovCustomer Services for Tourism,Hospitality & Events CST50USN 7,300.003N 6,640.00

CERTIFICATE: BOOKKEEPINGDIPLOMA: OFFICE ADMINISTRATIONAbout this courseThe purpose of this course is to give students with no prior knowledge of bookkeeping afoundation in the fundamentals of bookkeeping.What you will learn?You will learn these main functions: Basic English and Numeracy for a better understanding of Bookkeeping terms andcalculations. The ability to maintain up-to-date record keeping of financial transactions. Correct accounting books i.e. Ledger Double entry bookkeeping and notes. Introduction to financial statements. Basic Word Processing.Who should attend?This qualification is designed for people who are seeking to start a career in bookkeepingor as a financial clerkDurationOne Semester [This period includes all activities that will take place, including holidays,class and examination.]Cost:Application fee N 140.00 Registration fee N 750.00 (non-refundable), plus: Course fee N 6,620.00All fees must be paid 4 weeks before the final examsProgrammeModulesDuration &AssessmentsTotal CostsAbout this courseWith this course you will improve on the high quality, office skills training learnt in theCertificate in Secretarial and Office Administration course and you will also learn how tospeak the language of business.What you will learnYou will learn how to master in-demand software packages for presentations, projectplanning and databases, as well as excellent computer keyboard skills and creatingcomplex business documentation.Who should attend?Anyone who has completed the Certificate: Secretarial and Office Administration.DurationOne Semester [This period includes all activities that will take place, including holidays,class and examinations.]Entry CriteriaCertificate: Secretarial and Office AdministrationCost: Application fee N 140.00, Registration fee N 750.00 (non-refundable) plus: Course fee N 8,930.00All fees must be paid 4 weeks before the final examsProgrammeAdmissions insemester 1 andsemester 2Computer Essentials ICEOSCOnline Essentials IOEOSCCertificate inBookkeepingComputer Studies: StandardProfile Presentation IPT0SCSemester-longSpread sheets ISP0SCBusiness Accounting BA0SCEnglish Language Basics ELB0SCBasic Numeracy BN0SCOne (1) assessmentwill be done afterevery module andStudent shouldscore 50% or moreto qualify to writethe exam in Mayor NovDuration & AssessmentsSemester-long.Computer Studies: StandardProfile Using Databases IUD0SCN 7,510.00Diploma: OfficeAdministrationComputer Studies: StandardProfile IT Security ISEOSCOffice Administration 2 OA20SCBusiness Communication BC0SCIntroduction to BookkeepingIBK0SCBusiness Ethics – BE0SC4Total CostsAdvanced Typing & Speed Development TSD0SCIntroduction Bookkeeping IBKOSCWord Processing IWP0SCModules5Admissions in semester 1 andsemester 2One (1) assessment will bedone after every module andStudent should score 50% ormore to qualify to write theexam in May or NovN 9,820.00

MDP: Management Development ProgrammePreparatory Course[Only in Windhoek]About this courseThis course offers the skills you need to evaluate information and address business challenges. Youlearn fundamental business concepts and proven management analysis tools typically needed dailyto guide your analysis, planning, decision, and implementationWhat you will learnLeverage organisational structures, operations, and systems to achieve business objectives;Apply finance and accounting techniques to support decision-making; Formulate a comprehensivemarketing plan; Integrate business practices to optimise organisational effectiveness; Developstrategies that create on-going competitive advantageWho should attend?Managers at all levels, business analysts, IT professionals, and anyone who wants a fast-trackcourse to improve their business knowledge and decision-making, or needs to better interact withmarketing, sales, finance, or operations staff.Duration: See table belowCost: Application fee N 140.00, Registration fee N 750.00(non-refundable) plus: Course FeeNew Managers: MDP ProgrammeN 9,450.00Senior Managers: MDP ProgrammeN 11,550.00SubjectDuration &AssessmentsNew Managers:MDP Programme Windhoek only.The course is madeof: ‘contact’ sessionswith Tutors; Self-study;Research and “Formal’classroom work.Total Time – 200 hours.Semester-long.Evaluation – Group work,Individual & presentations.Senior Managers:MDP Programme Leadership skills required of a new managerLSN0SCGoal setting and planning management GSP0SCTime management and communication TMC0SCBusiness Writing Skills & Report Writing BWR0SCPrinciples of Marketing Theory PMT0SCBuilding effective interpersonal interactionsBEI0SCOn boarding & Hiring for Success OHS0SCPWP0SC - Developing personal and workgroupimprovement plansDeveloping High-Performance Teams DHP0SCManaging Diversity and Inclusion MDI0SCProfessional Supervision & Delegation PSD0SCProfessional Performance Reviews PPR0SCManaging Disciplinary and Grievances EffectivelyMDG0SCWindhoek only.The course is madeof: ‘contact’ sessionswith Tutors; Self-study;Research and “Formal’classroom workTotal Time – 250 hours.Semester-long.Evaluation – Group work,Individual & Presentation.What you will learnThe Preparatory Course provides a good foundation in the knowledge and skills required forstudying at university level, so that students are confident and well prepared when they enrol foracademic courses at higher education level.Who should attend?Students who do not meet the minimum entry point for academic courses.Duration: Preparatory year February to November [This period includes all activities that will takeplace, including holidays, class and examination.]Entry Criteria18 or 19 points at Grade 12 in five subjects including EnglishCost: Application fee N 140.00 Registration fee N 750.00 (non-refundable), plus: Course FeeN 12,290.00Entry CriteriaMinimum of 3 years in a fully-appointed supervisory role & one programme leads to the next.ModuleAbout this courseThe Preparatory Course is a qualification which prepares people for study at university.ProgrammeModulesDuration &AssessmentsComputer Studies: Word Processing IWP0SC Spread sheets ISP0SC Computer Essentials ICEOSC Online Essentials IOEOSCTotal CostsBasic Arithmetic Skills PREBASN 10,340.00English for Academic Purposes PREEAPPreparatoryPREPN 12,440.00 Essay Writing Note-taking and note-making Speaking and Listening Skills Reading and Comprehension of AcademicTexts Writing Standard Academic English Examination Skills: Preparing for andSucceeding in an ExaminationIntroduction to Management PREIM676Total CostsFebruary –SeptemberTwo Continuous(2) assessmentswill be done afterevery module andStudent shouldscore 50% ormore to qualify towrite the exam inNovember.N 13,180.00