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Cisco Hosted Collaboration Solutionfrom AT&TFeature Matrix and SupportedEndpoints & InfrastructureJune, 2021DisclaimerPlease consult the Service Guide for details of the service and features available with theproduct. This document is provided only as a reference document and does not modify theagreement between the parties. The information contained herein is not an offer,commitment, representation or warranty by AT&T and is subject to change. 2021 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo, and all other AT&T marks contained herein aretrademarks or service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the propertyof their respective owners.
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureTable of ContentsUnified Communications (UC) and Telephony Together in the Cloud .1Section 1. CHCS Service Subscriptions .2Section 2. Webex Service Subscriptions .4Enterprise Agreement Subscription Model . 4Named User Subscription Model . 5Section 3. Service and Additional Feature Components .7Subscription Name Keys Defined (used in table in next section) . 7CHCS Subscriptions:. 7Collaboration Flex Plan Subscriptions: . 7Service and Additional Feature Components . 8Attendant Console (7915, 7916 side car): . 8Auto Attendant: Optional add-on . 8Call Features: . 9Analog Endpoint Support: . 11Call Recording: Optional add-on . 11Conferencing: . 11Directories: . 12Extension Mobility:. 12Incoming Call Routing:. 12Outgoing Call Routing:. 13Group Announcements (Paging) Services: . 13Phone Features: . 13Presence and Instant Messaging (IM) Service: . 14Security Features: . 14Single Number Reach (SNR): . 15Unified Messaging: . 15June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page ii
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureUsability Enhancement: . 15Voicemail: . 15Web Attendant Console: . 17Jabber, Skype for Business, CUCILync Applications Support . 18Auto Attendant Support . 19Other Supported Applications and Services . 19Section 4. Webex Service Subscription Entitlements. 22Webex Hosted Calling Usage Type . 22Named User Subscription Entitlements . 22Enterprise Agreement Subscription Entitlements. 23Section 5. Supported Gateways, Switches, and Firewall. 24Gateway, Switches, and Firewall . 24Endpoint Group 1: . 24Endpoint Group 2: . 24Endpoint Group 3: . 25Section 6. Supported Voice and Video Endpoints . 26Voice Endpoints . 26Expansion Modules: . 26Analog Gateways: . 26IP Telephones: . 26Softphones and Clients:. 28Smartphone Clients: . 28Video Endpoints (Cisco) . 28Video Endpoint Group 1: . 28Video Endpoint Group 3: . 28Video Endpoint Group 4: . 29Webex Endpoints (Managed COE Group 3): . 29June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page iii
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureUnified Communications (UC) andTelephony Together in the CloudCisco Hosted Collaboration Solution from AT&T (or “CHCS Service") is a suite of cloud-basedcollaboration services supported and managed by AT&T. The Service offers voice, video,messaging, and mobility solutions with the features and benefits of Cisco IP phones, mobiledevices, and desktop application clients.The CHCS Service is a feature-rich, cloud-based Voice Over Internet Protocol (VOIP)telephony solution that provides easy-to-use, high-quality voice and collaboration featuresas a service. CHCS supports the full range of collaboration services, including enterpriseclass voice, video, instant messaging and presence, messaging, and mobility on Cisco as wellas third-party Endpoints. It employs the Cisco Hosted Collaboration Solution (HCS) platformas the core of this service and offers many features including: Support for Cisco Jabber , which is a collaboration client application for use with mobiledevices, smart devices, and PCs. Jabber offers an easy-to-use dashboard for aconsolidated view into multiple UC and IP telephony tools. Support for Webex Teams , which is an application client for continuous collaboration.With Webex Teams, users create secure virtual workspaces with virtually anyone, wherethey can work on projects from start to finish, solve problems, and create and growstronger relationships. Support for video Endpoints, which allows a customer’s video-enabled Endpoints tomake point-to-point video and audio calls between two Endpoints as well as facilitateparticipation in multipoint video conferences with a separate video conference service.The CHCS Service can be purchased with legacy CHCS subscriptions or the Webex Callingwith AT&T – Enterprise (Webex Service) via the Collaboration Flex Plan subscriptions.Customer can purchase the Webex Service with either the Enterprise Agreement or NamedUser Subscription models. All of these services utilize CHCS and related global infrastructureto enable voice, video, IM, voicemail services and additional features.AT&T provides a range of feature subscriptions to meet all your voice and collaborationbusiness needs.June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 1
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureSection 1. CHCS Service SubscriptionsCHCS subscriptions are as follows (refer to Figure 1 for the associated supportedEndpoints):Essential (A)Includes voice and basic call processing for certain basic IPEndpoints as well as support for analog gateways or analog gatewayports that facilitate traditional analog phone communications.Generally used for common areas such as conference rooms andlobby areas. Voicemail is not available with this subscription.Essential Plus (B)Includes voice, basic call processing and Single Number Reach (SNR)for additional IP Endpoints. Voicemail is not available with thissubscription.Foundation (C)Includes voice, basic call processing and SNR for one of thefollowing Endpoint types: A single supported IP hard phone A single managed video Endpoint A single supported softphone such as: Cisco Jabber Client (desktop or mobile) Webex (desktop or mobile) IP CommunicatorAnalog gateway ports supporting analog devices/fax Supported compatible third-party Session Initiation Protocol(SIP) phonesVoicemail is not available with this subscription.Classic (D)Includes voice, basic call processing, SNR, and voicemail (unifiedmessaging or basic voicemail) for up to ten Endpoints associated toa single user (any combination of hard phones, softphones andanalog ports).Enhanced (E)Includes voice, basic call processing, SNR, and voicemail (unifiedmessaging or basic voicemail) for up to ten Endpoints associated toa single user (any combination of hard phones, softphones, thirdparty SIP Endpoints, analog ports and managed video Endpoints).NOTES:An Endpoint can consist of an IP phone, video enabled Endpoint, desktop client, mobileclient, or analog gateway port for an analog device. No Endpoints are included in any of theJune 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 2
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& Infrastructuresubscriptions. High-end video Endpoints also require a separate managed service contractand on-site vendor maintenance support.Figure 1. CHCS subscription EndpointsJune 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 3
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureSection 2. Webex Service SubscriptionsThe Cisco Collaboration Flex subscriptions are as follows (refer to Figure 2 for theassociated supported Endpoints):Enterprise Agreement Subscription ModelProfessional/Knowledge Worker (E)Includes voice, basic call processing, SNR, and voicemail (unifiedmessaging or basic voicemail) for up to ten Endpoints associated toa single user (any combination of hard phones, softphones, thirdparty SIP Endpoints, analog ports and managed video Endpoints).Use of Webex Teams is included.Common Area (C)Includes voice, basic call processing and SNR for one of thefollowing Endpoint types: A single supported IP hard phone A single managed video Endpoint A single supported softphone such as: Cisco Jabber Client (desktop or mobile) Webex (desktop or mobile) IP CommunicatorAnalog gateway ports supporting analog devices/fax Supported compatible third-party SIP phonesVoicemail and use of Webex Teams is available as an optionaladd-on.Common Area Access (B)Includes voice and basic call processing for certain basic IPEndpoints as well as support for analog gateways or analog gatewayports that facilitate traditional analog phone communications forcommon areas such as conference rooms and lobby areas.Additional Common Area Access subscriptions cannot be purchased;Common Area subscriptions will be used for Common Area AccessEndpoints that exceed your allotted quantity of Common AreaAccess subscriptions.Voicemail and use of Webex Teams is available as an optionaladd-on.June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 4
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureNamed User Subscription ModelAccess (B)Includes voice, basic call processing and SNR for certain basic IPEndpoints, as well as support for analog gateways or analoggateway ports that facilitate traditional analog phonecommunications. Generally used for common areas such asconference rooms and lobby areas.Voicemail and use of Webex Teams is available as an optionaladd-on.Enhanced (C)Includes voice, basic call processing and SNR for one of thefollowing Endpoint types: A single supported IP hard phone A single managed video Endpoint A single supported softphone such as: Cisco Jabber Client (desktop or mobile) Webex (desktop or mobile) IP CommunicatorAnalog gateway ports supporting analog devices/fax Supported compatible third-party SIP phonesVoicemail and the use of Webex Teams is available as an optionaladd-on.Professional (E)Includes voice, basic call processing, SNR, voicemail (unifiedmessaging or basic voicemail) for up to ten Endpoints associated toa single user (any combination of hard phones, softphones, thirdparty SIP Endpoints, analog ports and managed video Endpoints).Use of Webex Teams is included.June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 5
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureFigure 2. Cisco Collaboration Flex Enterprise Agreement and Named User SubscriptionEndpointsJune 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 6
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureSection 3. Service and AdditionalFeature ComponentsSubscription Name Keys Defined (used in table in next section)PortfolioSubscription NameSubscription Name KeyEssentialAEssential PlusBFoundationCClassicDEnhancedECHCS Subscriptions:Collaboration Flex Plan Subscriptions:Enterprise AgreementProfessional/Knowledge WorkerEEnterprise AgreementCommon AreaCEnterprise AgreementCommon Area AccessANamed UserProfessionalENamed UserEnhancedCNamed UserAccessBJune 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 7
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureService and Additional Feature ComponentsFeaturesSubscription Name KeyABCDEAttendant Console (7915, 7916 side car):Attendant console side car, models7915 (End of Support) and 7916 (Endof Sale), provide up to 24 additionalline appearances when connected toeither a Cisco 7961, 7965, or 7975 IPphone. Up to two sidecars can becombined per IP phone to provide upto 48 line appearances.The 8800 Key Expansion moduleprovides up to 36 line appearances(via 18 physical buttons) whenconnected to a Cisco 8851, 8861, or8865 IP phone. The 8851 supportsup to two 8800 Key Expansionmodules for a total of 72 additionalline appearances; while the 8861 and8865 supports up to three for a totalof 108 additional line appearances.The line keys can be programmed toprovide Busy Lamp Fields (BLF) foruse with executive assistance orreceptionists’ desks. Optionaladd-on Optionaladd-on Optionaladd-on Call Management:Call handlers, directory handlers,interview handlers, call routing,schedules, and holidays.Auto Attendant may be purchased tosupport 1-4 primary options, or 5 primary options. Optionaladd-on Optionaladd-on Optionaladd-on Optionaladd-on Optionaladd-onSpeech ConnectSpeech Connect is a speech-enabledautomated attendant that enablesUsers to use voice commands Optionaladd-on Optionaladd-on Optionaladd-on Optionaladd-on Optionaladd-on Optionaladd-on Optionaladd-on Optionaladd-on Optionaladd-on Optionaladd-onAuto Attendant: Optional add-onCall Management:Call handlers, directory handlers,interview handlers, call routing,schedules, and holidays.Auto Attendant may be purchased tosupport 1-4 primary options, or 5 primary options.June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 8
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureFeaturesSubscription Name KeyABCDE (dependentuponEndpointtype) (dependentuponEndpointtype) (dependentuponEndpointtype) (dependentuponEndpointtype) (dependentuponEndpointtype) (dependentuponEndpointtype) (dependentuponEndpointtype) (dependentuponEndpointtype)Call Features:Barge: single buttonBusy Lamp Field speed dials (dependentuponEndpointtype)Call Detail Recording (CDR) data sentto customer server via Secure FileTransfer Protocol (SFTP) or FileTransfer Protocol (FTP) Call Forward:All, Busy, No Answer, to Voicemail(w/reason codes), and Unregistered.NOTE: Call Forwarding to voicemail isonly available when voicemail ispurchased; otherwise calls can beforwarded to another number butnot to voicemail. Call Hold/Resume:Includes Music on Hold or totalsilence (dependentupon analoggatewaydeployed) Call Park (dependentupon analoggatewaydeployed) Call Pickup and Group Call Pickup (dependentupon analoggatewaydeployed) Call Transfer:Direct, Consultative, Blind, andComplete transfer on hang up (dependentupon analoggatewaydeployed) Call Waiting (dependentupon analoggatewaydeployed) Class of Service restrictions:Customers can restrict the type ofcalls (International, National, Local,Toll Free, On Net, etc.) the Endpointline can dial.June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 9
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureSubscription Name KeyFeaturesA Client Matter Codes (CMC) andForced Authentication Code (FAC)Do Not Disturb:Do not ring, call reject, redirect tovoicemail (only available whenvoicemail is purchased). BC D Dial-via-Office Reverse (DVO-R):Allows users to make outbound callsfrom their mobile phones using theirvoice plan as if they were dialingfrom their work phone number(available on Jabber and WebexTeams clients mobile Endpoints).EHierarchical dial plan based on sitecodes and station numbers or acustomer-wide flat dial plan basedon station extension numbers International dialing Join across lines:Allows user to join callers fromdifferent linesMulti-CODEC (CODer-DECoder)support:Use high and bandwidth CODECsincluding: G.711, G.722, G.723.1,G.728, G.729, G.729a, G.729ab,G.729b, OPUS, AAC-LD, H.261, H.263,H.263 , H.264, AMR-WB, GSM, ILBC,ISAC, L16, and MP4-LATM.Based on customer requirements.Customer PSTN services, certainEndpoints, and some ancillaryapplications may not support allCODECsOn-Hook and Off-Hook dialing(dependent upon endpoint type)Variable Public Switched TelephoneNetwork (PSTN) Breakout code.Provides support for variable PSTNbreakout, so a different break-outdigit than Dual-Tone Multi-Frequency(DTMF) digit 9 can be used to reachthe customer’s PSTN line“ ” (E.164) dialing when supportedby the phone (dependent upon theEndpoint type)June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 10
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureFeaturesSubscription Name KeyABCDEFax/Modem over IP:Fax Pass-Through, Cisco Fax-Relay,T.38 Fax-Relay, Modem PassThrough, Cisco Modem Relay, SIPT.38Features not specific to Voice overInternet Protocol (VoIP) port option.Analog port on Cisco voice gatewaysmay be required. Fax/Modem Device, over-headpaging system using an analog phoneinterface, etc. Requires separateanalog voice gateway and selectionof voice port Optionaladd-on Optionaladd-on Optionaladd-on Optionaladd-onAnalog Endpoint Support:Call Recording: Optional add-onCall RecordingConferencing:Ad-hoc Conferencing (up to fourparticipants). Conferences largerthan four participants may besupported under certain designs(depending upon the conferenceresources procured and the numberof simultaneous conferences beingheld). (dependentupon analoggatewaydeployed) Conference Chaining (audio) (dependentupon analoggatewaydeployed) Multi-Party Meet-MeConference Participant:Allows users to establish audioconferences (depending on theirphone model) generally allowing upto eight participants. Conferenceslarger than eight participants may besupported under certain designs(depending on the Digital SignalProcessor (DSP) resources procuredand the number of simultaneousconferences being held).June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 11
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureFeaturesSubscription Name KeyBCDE Directories on IP phone:Corporate directory, missed calls,placed calls, received calls, andpersonal directoryDependent upon Endpoint type Personal Address Book:IP phone app which stores personaladdress book Multi-Party Meet-Me ConferencingInitiator:Dependent on phone, allows user toestablish a conference thatattendees can direct dial into.Limited to eight participants perCisco Unified CommunicationsManager (CUCM) instance; phonedependent; larger conference callspossible depending on available DSPresourcesA (dependentupon analoggatewaydeployed) Directories:Extension Mobility:Extension Mobility:User can log onto IP phone withintheir organization and apply theiruser profile and number (dependentupon Endpoint type)Incoming Call Routing: Calling Line Identification (ID), whensupported by the customer’s PublicSwitched Telephone Network (PSTN)service (dependentupon analoggatewaydeployed) Calling Name ID, when supported bythe customer’s PSTN service (dependentupon analoggatewaydeployed) Auto AnswerDialed Number ID Service (DNIS):receipt/passing of dialed numberDirect Inward Dial (DID)Hunt Groups:Longest Idle Hunting, BroadcastHuntingMultiple Calls Per Line:Depending on phone, can support upto 99 calls on a single line. (limited totwoconcurrentcalls) June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 12
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureSubscription Name KeyFeaturesABCDE Communicate with mobile andremote users Integration to existing overheadpaging systems Pre-recorded/scheduled broadcastsand alerts (for school bells, shiftchanges, etc.) Triggered notification to/from othersystems (alerts buttons, door locks,lights, etc.) Shared/Bridged line appearances:Same number on multiple phones Outgoing Call Routing:Click-to-Call and Click-to-Dial;available with the CHCS (Cisco HCS)Jabber clientMultiple line appearances(dependent upon Endpoint type)Group Announcements (Paging) Services:Optional add-on:BASICLive audio paging to up to 50supported IP phonesADVANCED Phone Features:Abbreviated dialing:Program from 1-99 numbers thatwhen dialed will automatically dial apre-programmed number (Cisco IPphones only)Answer/Release:Soft key to answer/end call on IPphone for most phones (dependentupon Endpoint type) Audible and visual indication ofringing line:Indicator light on IP phone/handset,distinctive ring per line, distinctivering (external vs. internal), userconfigurable ring settings (see Note 1under table)Dependent upon Endpoint type Call status per line:On IP phone showing connectedstate, number, and timer of callduration (dependentuponEndpointtype) June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 13
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureFeaturesSubscription Name KeyABCDEDirect Outward Dial (DOD) Per region, Geographic redundantsupport for most voice andcollaboration services (restrictionsapply; requires customer connectionto each data center) Hands-free speakerphone support(dependent upon Endpoint type) Optionaladd-on Optionaladd-on Optionaladd-on Multiple line appearances:Quantity based on IP phoneDependent upon Endpoint type Soft key support (dependent uponEndpoint type) Jabber(IM and Presence not availablewhen using Voice Phone Onlymode) Jabber with High Availability (HA) IMand Presence (available as acustomer selectable option) Desk phone control from Jabberand/or Webex Teams client Live recording of phoneconversations via the user’svoicemail system, recording stored inmailboxPresence and Instant Messaging (IM) Service:Security Features:HyperText Transfer Protocol Secure(HTTPS) for highly secure web accessto Self-Care and AdministrationPortals Password and Personal IdentificationNumber (PIN) policy options: to helpenforce expiration, complexity,reuse, and lockouts supported Private voice messages:Helps prevent private messages frombeing forwarded to mailboxesoutside of the serviceSecurity event logging in Self-Careand Administration Portals When Vmailis added asan option When Vmailis added asan option When Vmailis added asan option Voice message aging policies:Deletes messages beyond specifiednumber of days for all users When Vmailis added asan option When Vmailis added asan option When Vmailis added asan option Voice message aging policies:Set on a user basis When Vmailis added asan option When Vmailis added asan option When Vmailis added asan option June 4, 2021 2021 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.Page 14
Cisco Hosted Collaboration Solution from AT&TFeature Matrix and Supported Endpoints& InfrastructureFeaturesSubscription Name KeyABCDESingle Number Reach:Inbound calls can ring on multipledevices, including devices that havedifferent telephone numbers (use ofexternal telephone numbers mayconsume customer PSTN resources) Single Number Reach:With day of week and time of dayprogramming Single Number Reach (SNR):Unified Messaging:Single inbox in Customer’s Exchangeaccount for both emails andvoicemail When Vmailis added asan option When Vmailis added asan option When Vmailis added asan option View email and voicemail togetherfrom an Internet Message AccessProtocol (IMAP) client:(Email Application is not supportedby CHCS Services) When Vmailis added asan option When Vmailis added asan option When Vmailis added asan option ViewMail for Outlook plug-ins allowuser to compose, reply to, forward,play, rewind, or pause messagesfrom web accessible email client When Vmailis added asan option When Vmailis added asan option When Vmailis added asan option (dependentuponEndpointtype) (dependentuponEndpointtype) (dependentuponEndpointtype) (dependentuponEndpointtype)Usability Enhancement:Privacy:Will disable the Barging feature onphone line, preventing other sharedlines from barging in on an existingcallVoicemail:Address message by extension or byname When Vmailis added asan option When Vmailis added asan option When Vmai
telephony solution that provides easy-to-use, high-quality voice and collaboration features as a service. CHCS supports the full range of collaboration services, including enterprise-class voice, video, instant messaging and presence, messaging, and mobility on Cisco as well as third-party Endpoints.
