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Simplifying Customer Orders at SikorskyCommercial Systems & ServiceSIKORSKY PUBLICWARNING: THE INFORMATION IN THIS TRANSMISSION IS CONFIDENTIAL AND IS MEANT TO BE READ AND USED ONLY BY THE INTENDED RECIPIENT. ENCLOSED COMMODITIES, TECHNICAL DATA OR SOFTWARE ARE SUBJECT TO THEEXPORT CONTROL OF EITHER THE INTERNATIONAL TRAFFIC IN ARMS REGULATIONS (ITAR) OR THE EXPORT ADMINISTRATION REGULATIONS (EAR) AND CANNOT BE EXPORTED WITHOUT THE AUTHORIZATION OF EITHER THEDEPARTMENT OF STATE OR THE DEPARTMENT OF COMMERCE PRIOR TO EXPORT. EXPORT INCLUDES DISCLOSURE AND OR ACCESS TO COMMODITIES, TECHNICAL DATA OR SOFTWARE BY FOREIGN NATIONALS WHETHER LOCATEDIN THE UNITED STATES OR ABROAD. THIS REQUIREMENT APPLIES EQUALLY TO FOREIGN NATIONAL EMPLOYEES OF U.S. COMPANIES AND THEIR FOREIGN SUBSIDIARIES. THIS DOCUMENT , OR AN EMBODIMENT OF IT IN ANYMEDIA, DISCLOSES INFORMATION WHICH IS PROPRIETARY, IS THE PROPERTY OF SIKORSKY AIRCRAFT CORPORATION AND/OR ITS SUBSIDIARIES, IS AN UNPUBLISHED WORK PROTECTED UNDER APPLICABLE COPYRIGHT LAWS, AND ISDELIVERED ON THE EXPRESS CONDITION THAT IT IS NOT TO BE USED, DISCLOSED, REPRODUCED, IN WHOLE OR IN PART (INCLUDING REPRODUCTION AS A DERIVATIVE WORK), OR USED FOR MANUFACTURE FOR ANYONE OTHER THANSIKORSKY AIRCRAFT CORPORATION AND/OR ITS SUBSIDIARIES WITHOUT ITS WRITTEN CONSENT , AND THAT NO RIGHT IS GRANTED TO DISCLOSE OR SO USE ANY INFORMATION CONTAINED HEREIN. ALL RIGHTS RESERVED. ANY ACTIN VIOLATION OF APPLICABLE LAW MAY RESULT IN CIVIL AND CRIMINAL PENALTIES. ANY REVIEW, USE, DISSEMINATION, DISTRIBUTION OR COPYING OF THIS TRANSMITTAL BY AN UNINTENDED RECIPIENT IS STRICTLY PROHIBITED,AND MAY BE A VIOLATION OF LAW SUBJECT TO PENALTY.
BIOGRAPHYDavid Kiefer is a presenter that brings 30 years of experience inbusiness management and operational excellence from automotive,hi-tech, and retail/ customer service industries.David has spent the past fifteen years as a System Developer andInteractive Project Manager; providing application solutions to Biotech and specialty chemical enterprises.Most recently, David has supported Sikorsky Aircraft Corporation with developmentand implementation of Dassault Systemes, Enovia Variant Configurator Central &Engineering Change Central.Noteworthy past experiences include; working for professional auto racing team thatachieved three Indianapolis 500 wins, and participant in hot air balloon race acrossAustralia.This Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public2
BUSINESS OBJECTIVESKey Business GoalsBusiness ChallengesUnprecedented growthDefined RequirementsEngineered to Order demandAccuracy of PursuitsComplex Product Option structureDocument ControlControl of Proposal through certificationand final deliveryProgram Schedule compliancePricingChange ManagementObsolescenceImprovement metricsChanging Business EnvironmentFuture plansThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public3
OVERVIEW OF SIKORSKY AIRCRAFTStatisticsOperations on five continents; 40 nations6 million square feet of building spaceApproximately 2.6 million square feet ofmanufacturing spaceThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public4
UNPRECEDENTED GROWTHCommercial backlog of nearly 3 billion — its largest everDriven by growing demand for offshore transportation in the oil andgas industry.The S-92 helicopter, Sikorsky’s best-selling commercial product, isthe only helicopter in its class certified to the latest U.S. FederalAviation Administration and European airworthiness safety standardsIn January 2014, Sikorsky delivered the first S-76D to the BristowGroup, the world’s leading provider of helicopter services to theoffshore oil and gas industry.This Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public5
MEET CUSTOMER DEMANDEngineer to OrderManagement of over 2500 option codesDesign Requirements/ Master DataFocus on custom option design for re-useAnnual Commercial Price List ReviewMaturity in option lifecycle management (PLM)Option Obsolescence proceduresGravitate from MBOM-centric management toEBOM template approachThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public6
HIGH-LEVEL SAC COMMERCIAL SALES PROCESS7 Final ContractFinal options, pricing, scheduleshared with customer.Authorization to proceed1 Option DefinitionMission, rules, settings, list pricingdefined and approved.6 Initial Contract2 Initial InquiryOptions, pricing, schedule sharedwith customer. Options andschedule accepted by customerCustomer RFQ/ RFP requestsfor specific model and mission3 Initial Proposal5 Quote DevelopmentCustomer option selections andspecial requirements areestimated, scheduled and priced4 Selection Of OptionsSales shares options withcustomer who selects desiredconfiguration, quantities, targetdeliveryLetter listing standard Optionsfor Mission, List pricing7
MODEL BASED AUTOMATED DOCUMENTSCheck listEngineeringConfig.Config. onReportProposalLetterCost SheetQuoteLegacy StateNEW Current StateAutomated mistake proof systemIntensely manual processCentralized, integrated enterprise solutionMultiple email threads w/attachmentsLean cycle timeLabor intensive w/large queue timeRobust change control with access controlsDuplicate versions This Page Contains No Technical Data Controlled by the ITAR or EAR12Sikorsky Aircraft Corporation Public
CONTROL FROM PROPOSAL TO DELIVERYMuch more than an engineering toolMonitoring Proposal & Configuration traffic benefits resource managementControls approvals & documents in relation to configuration definitionProposal & Configuration generation in less than one hourReal time aircraft BOM generation - Releases requirements to OperationsThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public9
OPTION APPROVAL PROCESSOption Developmentbased on requirementsRFQ inputsFeature Change Int’l Trade Compliance Certification Basis Statement of Work Background requirements Dependencies/ Exclusions Parametric Weight Commercial Price List applicability Customer Requestor Operating country Green delivery date Desired completion delivery date Commercial Price List Marketing Feature Change: Create/ Change/ Delete Option change, Property change, etc. Technical Feature Change Design Change Design Improvement Customer Requirement10
PRODUCTION & COMPLETIONSPrograms &Engineering Planning Option Lifecycle ManagementRequest for Proposal/ Quote (RFP/ RFQ)Allocation ManagementProgram Milestone ComplianceInduction Readiness ProcessBOM GenerationChange Management BOM ProcessPFEP (Alternative Replenishment Strategies)Material AndonShortage ManagementWorld ClassDistinctivenessProduction Training 100% to contractTechnologyAug2013CompletionsCenterOct2013 Build Type Management Staffing (Operator % Loading,Capacity Loading, Bar Charts) Corrective Action (QCPC,ROH, COPQ, RRCA, MistakeProofing) Layout (6S, VSM, 3P, VisualFactory) Backshop VSMs (Harnesses,Paint, Interiors, FDC)May2014Jan2014Lean LogisticsJune2014 BOM Presentation (Kit,Sort by Type, Sequenced) Takt’d Internal Logistics Supermarkets Lost Part Tracking Pull ReplenishmentCapabilityThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public Earliest warning ofcustomer changes postinduction Lean execution of latecustomer Changes oftenthrough option design 95% to MRP 90% of OTD problemparts addressed bysafety stock, PFEP, andforecasting Optimized StandardWork to Takt Flexible crewing tomitigate supply chain and11operationalvariancesGOLDTransformation
CONTROL CONFIGURATION CHANGEBusiness has to be ―experts‖ in Change ManagementControl configuration of an aircraft from initial proposal to deliveryManages customer requested change and signals Operations for reviewand execution of required actions (Change Review Board)CreateApprovalIn WorkReviewReleaseReview of change by Program Management to be in lock-step withcontract documentsCustom Tail # Change (―Refire‖) object benefits BOM ManagementThis Page Contains No Technical Data Controlled by the ITAR or EAR13
PROCESS EFFICIENCIESCommercial Proposal Turn Around Time35103082520ManualMethod151050303HoursNEWNear FutureState642081DaysAverage turn around time for routine proposalsThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public14
IMPROVEMENT METRICS2013 ProgressProposal & Configurationgeneration in less than onehourReal time aircraft BOMgenerationChange Management, andcommunication to functionalorganizationsThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public15
OPTION MANAGEMENT – CURRENT STATEHelicopterPrograms & ProjectManagementProduct LineModelOptions & PortfolioManagementBaselineCompletionsProduct BaselineABC AviationProgramProjectMissionProposal G9XInteriorTaskG9X00002ContractLine ItemCM & DesignG9X00002Contract G9XWBS ItemConfiguration ItemAvionicsCLIN 101CLIN 102Qty 2Analysis ModelCLIN 103ABC-200 Cert.CLIN 104Build12345-655Task 1001154000-041Task 10012Analysis Results54020-041Task 10021WBS 500Geometry12345-654Task 1001Qty 1ScenarioPartEBOM &PartsContract 1234 Dev.WBSE 501ContractManagementWBSE 502WBSE 503Contract 2004-1Contract 2004-254021-041Task 1002254021-042Task 100354021-043Task 1002Task 10023WBSE 503-1Task 10024WBSE 503-2Task 10025Unit TrackingThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public16
FUTURE PLANSA&D Accelerator for Program ManagementFuture plans to expand the scope to improve contracts management, program executionand management of custom option development.Absorption of aftermarket contract managementProgram operational compliance, health and monitoringEngineering Project phase & gate managementThe Dassault Systèmes’ Aerospace & Defense solutions have been instrumental to thecommercial business through scalable & customizable functionality. These flexiblebusiness applications offer future opportunity for Sikorsky enterprise management tocreate a competitive advantage by delivering products from concept to market faster.This Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public17
OPTION MANAGEMENT – FUTURE STATES-92Programs & ProjectManagementProduct LineModelOptions & PortfolioManagementS-92 BaselineS-92 CompletionsProduct BaselineS-92 ntract 1234ContractLine ItemContract 2003Contract 2004WBS ItemConfiguration ItemCLIN 10112345-654Task 1001CLIN 102Qty 2CLIN 103ABC-200 Cert.12345-655Task 1001154000-041Task 10012Analysis ResultsCLIN 10454020-041Task 10021WBS 500GeometryEBOM &PartsQty 1Analysis ModelBuildCM & DesignContract 1234 Dev.ScenarioPartAvionicsContractManagementWBSE 501WBSE 502WBSE 503Contract 2004-1Contract 2004-254021-041Task 1002254021-042Task 100354021-043Task 1002Task 10023WBSE 503-1Task 10024WBSE 503-2Task 10025Unit TrackingThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public18
KEY AUDIENCE TAKEAWAYAdvice Don’t start from middle of value-chainContinuous Improvement journeyFocus People, Process, TechnologyDriving Business Results – it is all aboutasset velocity and every document is an assetHigh Value to business modelThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public18
Q&AThis Page Contains No Technical Data Controlled by the ITAR or EARSikorsky Aircraft Corporation Public20
hi-tech, and retail/ customer service industries. David has spent the past fifteen years as a System Developer and Interactive Project Manager; providing application solutions to Bio-tech and specialty chemical enterprises. This Page Contains No Technical Data Controlled by the ITAR or EAR Sikorsky Aircraft Corporation Public
