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POSITION DESCRIPTION: DIGITAL LITERACY LEADTHIS POSITION DESCRIPTION IS SUPPORTED BY A ROLE SPECIFIC WORK PROGRAMMEBackgroundTHINK Hauora is a network that designs, delivers and supports primary health care servicesacross Otaki, Horowhenua, Manawatu and Tararua.THINK Hauora has a strong focus on equity and a commitment to collaborating and partneringwith others to improve outcomes for our communities.This position description (PD) captures the expected functions of the position and is refreshedannually. The PD is supported by an annual work programme.Primary FunctionsThe Digital Literacy Lead will work within the THINK Hauora ICT team to collaboratively developand deliver tools and services that support digital literacy at THINK Hauora and across theprimary healthcare network.The purpose of this role is to: Collaborate with stakeholders and understand inefficiencies/gaps in digital literacy Develop training plans that support different learning styles and job roles, for a rangeof approved systems Develop training material and rollout self-help platform for access to trainingmodalities Deliver trainings that enables the minimum level of knowledge needed for recipientsto build confidence in their ability to work efficiently and effectively in a digitalworkplace.Reports toChief Technology Officer, THINK HauoraDirect reportsNoneFunctionalRelationshipsInternal ICT Team IT Support Team Learning & Development Manager All staff and cross-functional teamsPrimary LocationBased in the offices of THINK Hauora, Palmerston North, with some travel within the THINKHauora region.Salary Range 60,000 to 70,000 gross per annumNature of PositionPermanent, full time position.HoursForty (40) hours per week (1.0 FTE), Monday to FridayStatus as describedin the VulnerableChildren’s Act 2014In line with the Vulnerable Children Act 2014 and our service agreement with MidCentralDHB, this position has been identified as a Non-Core Worker position.Health and SafetyAll staff and governance at THINK Hauora participate in health and safety managementpractices, ensure that work is done in a safe environment, reports and works to eliminate,isolate or minimise any hazards, and applies THINK Hauora’s health and safety policies andprocedures.Title: Digital Literacy LeadDocument Management: Human ResourcesJob Description: August 2020External THINK Hauora network primary careproviders IT VendorsPage 1 of 5
Staff must act to ensure that THINK Hauora complies with its responsibilities under the Healthand Safety at Work Act 2015 and any subsequent amendments or replacement legislation.Be able to demonstrate actions in an emergency that are specific to the workplace and aredesigned to keep individuals safe.ORGANISATIONAL VISION, MISSION and VALUESOur VisionTūhonotia te hapori ki te Ora – Connecting Communities for WellbeingOur Strategic AimsWhānau th:Developing a Whānau Ora approach to accelerate and ensure equity ofMāori health outcomesDriving equity of outcomes through people, community voice and dataEnsuring access to health care is easy, available, cross-sectorsCreating value through teams, technology, and performanceActivating innovation, engagement, and delivery of excellenceEnabling networking and relationships to achieve partnershipsDriving sustainability through system and alignment focusOur ValuesTrust:Maintaining open and honest relationshipsRespect:Embracing diversity, uniqueness, and ideasUnity:Valuing strengths and skillsAccountability: Working in a transparent and responsible mannerCourage:Participating with confidence and enjoymentEquityTHINK Hauora is committed to improving access to services and achieving equity of healthoutcomes across communities. We provide support and guidance to the wider workforce todo the same. THINK Hauora believes in equity and requires staff to “stop, look, listen andthink” about how they can design, develop and deliver services that create and maintainequitable environments to effect change and ensure that whānau flourish.Commitment to TeTiriti o Waitangi:We are committed to Te Tiriti o Waitangi (The Treaty of Waitangi), recognising and respectingthe principles of Partnership, Protection and Participation, and the articles of Kawanatanga –governance and the relationship between Treaty Partners, Tino Rangatiratanga – the right tobe self-determining in all areas, Oritetanga – authentic contributions that drive equitableaccess and outcomes and Te Ritenga – honouring the beliefs, values and aspirations of Māori. Implementing Te Tiriti o Waitangi articles and principles into the overall governance,planning and delivery of services. Acknowledging Te Tiriti o Waitangi articles and principles that underpin our strategy. Being responsive to Māori interests and ensuring these are protected.KEY RESPONSIBILITIES1.2.3.4.5.Develop and maintain the digital health literacy training and communication plan in conjunction with theLearning and Development Manager.Roll out multi-channel training for THINK Hauora staff, and the wider network when applicable, thataddresses and incorporates the different learning styles including – initial training, written instructions,videos, images, interactive guidance (DAP).Assess and roll-out digital literacy software platforms used to automate, deliver and track anywhereanytime trainings.Complete annual (or as required) training surveys to understand the efficacy of training and to ensure acontinuous improvement approach is adopted.Make suggestions on potential productivity improvement through training.Title: Digital Literacy LeadDocument Management: Human ResourcesJob Description: August 2020Page 2 of 5
6.7.Manage digital literacy tools, services & support.Reporting on progress, feedback, risks, and issues.Key CompetencyPreparing for digitalliteracy trainingActivities Collaborate to develop role-based Digital Digital literacy training meets the needs of Managing digitalliteracy trainingLiteracy plans for both THINK Hauora,THINK Hauora and the primary healthcareand the primary healthcare network innetworkconjunction with the Learning and Different learning methodologies are inDevelopment ManagerplacePrepare a digital literacy training Digital literacy material is up to date andcalendar in coordination with THINKrelevant to usersHauora and network stakeholders Reports are timely and accurateDevelop a communication plan to keepstaff informed of new and updatedtrainingDevelop reporting and support structurearound digital literacy programReport on progress Manage all training content Meet regularly with stakeholders toensure that the training focus, contentand delivery methods meets the needsof training recipients. Deliver the training as planned in thetraining calendar Capture feedback from training users tounderstand improvement opportunities Ensure processes around digital programare followed Reporting outcomes,feedback, issues, and risks.Managing digitalliteracytools/softwareplatforms Training is delivered as per calendarschedule Training is relevant and current for theaudience Training feedback is captured and graphed Software changes are road mapped Evaluate cloud software features, Security and PrivacyExpectations Cloud software meets all organisationalrequirements; cost, compliance andsecurity, compliance, and costslifecycleWork with Vendors and ICT Team toimplement software Relevant software is implemented andinstalledManage software release andmaintenance life cycle Subscription contracts and associatedlicensing are up to date, purposeful andManage licensing, subscription contractscost efficientand support for the software platforms Software is secureAudit usageWork with the ICT team to ensure thatall software is secure, compliant andmeets THINK Hauora’s ICT architecturestandards. Ensure all software is cybersecure and isaccessible to users through Single-SignOnTitle: Digital Literacy LeadDocument Management: Human ResourcesJob Description: August 2020 Software is cybersecure and withinrelevant user access criteria/privileges.Page 3 of 5
Manage how and where data is stored inthe cloud Manage staff logins and access to toolsand services Reporting any risks and issues.Health and Safety Report and work to eliminate, isolate or Ensure that work is done in a safeenvironment.minimise any hazards. Apply the organisation’s health and safety Participate in health and safetypolicies and proceduresmanagement practices for all employeesPERSONAL SPECIFICATIONSQualifications Essential Experience in delivering digital literacy training programmes to a range of usersRelevant tertiary qualification, certification or demonstrated 2 years equivalentexperience Clear understanding of cultural diversity and diversity in learning styles A quick learner of applications and admin interfacesKnowledge and working experience of Office 365 or MS Office Suite (Outlook, Word, Excel, PowerPoint etc.) Different modes and channels for ICT training Software-as-a-Service model for cloud software Writing plans, reporting and technical documentation Rolling out new software Managing user login and access IT helpdesk processes SharePoint or any cloud drive – OneDrive, Google Drive, Dropbox etc. Cybersecurity Change Management and Risk Management Cybersecurity, information privacy Subscription contracts, managing licenses Ability to build rapport with a wide range of stakeholders A team player who works well in a collaborative team setting with a “can do” attitude Clear and articulate communication skills - written and verbal Well organised, detail focused and diligent Current Drivers licenceDesirable Experience in Change and Risk Management Experience in Project Management Experience in requirement gathering Understanding of Equity Ability to establish and maintain strong relationships Demonstrated success in delivering training programs for a target audience of 100 Works autonomouslyEMPLOYEE ACCEPTANCETitle: Digital Literacy LeadDocument Management: Human ResourcesJob Description: August 2020Page 4 of 5
This Position Description has been agreed between:Management Representative (print then sign)Date:andEmployee (print then sign)Title: Digital Literacy LeadDocument Management: Human ResourcesJob Description: August 2020Date:Page 5 of 5
Title: Digital Literacy Lead Document Management: Human Resources Job Description: August 2020 Page 1 of 5. POSITION DESCRIPTION: DIGITAL LITERACY LEAD THIS POSITION DESCRIPTION IS SUPPORTED BY A ROLE SPECIFIC WORK PROGRAMME Background THINK Hauora is a network that designs, delivers and supports primary health care services across Otaki, Horowhenua, Manawatu and Tararua.
