Environmental, Social & Governance Report

Transcription

ENVIRONMENTAL, SOCIAL & GOVERNANCE REPORT12021

Table of ContentsA Letter From Our President & CEO. 2At a Glance. 3Highlights. 4Environmental Report. 5Social Report. 8Governance Report. 16Leadership. 201CAMDEN NATIONAL CORPORATION 2021 ESG REPORT11

A Letter From Our President & CEOFrom the inside out—building upon our strength, stability,and purposeAs we report on the past year, we’re proud to highlight our ongoing commitmentto one another, to our customers, and to the broader communities we serve. Webelieve good corporate governance practices that foster diversity and inclusion,environmental stewardship, innovation, and social and economic equity will promotesustainability in everything we do.Our strong financial performance and growth, complemented by our team’s abilityto execute on our strategic vision, have enabled us to support each of our keyWE CONTINUE TOMAKE STRIDES IN OUREFFORTS TO HAVE APOSITIVE IMPACT ONTHE COMMUNITIES WESERVE AND THE WORLDIN WHICH WE LIVE.constituents: our customers, employees (who we call stakeholders), communities,and shareholders. We protect and stabilize internally so that we can provide thebest experience, both inside and out.We have made fundamental shifts to inspire us to advance our diversity efforts,accelerate digital transformation, and create more flexible and nimble operations.These valuable changes will serve us well as we continue to advance our valuesand purpose as an organization. Whether a small business owner is just startingWE ARE GUIDED BYOUR CORE VALUESout, a customer is looking to purchase a new home, or seeking guidance as theirretirement years approach, we have services tailored to meet their needs. We’vedemonstrated our ability to provide security and stability during volatile times.Honesty and integrity above all elseIn 2021, our Board of Directors adopted a diversity statement outlining ourcommitment to diversity at the board level, and we formed a Diversity Councilmade up of employees at all levels across the company, which I sponsor. Together,we’re listening to and learning from the diverse perspectives of our stakeholdersTrust - built on fairnessand communities as we accelerate our diversity and inclusion efforts.We’re proud to share our annual Environmental, Social, and Governance (ESG)Service - second to noneReport, which illustrates how we continue to make strides in our efforts to have apositive impact on the communities we serve and the world in which we live. Whilemuch more remains to be done, we’ll remain transparent as we work to build aResponsibility - to useour resources for thegreater goodhealthy and sustainable environment.On behalf of our Board of Directors and more than 620 stakeholders, we thank youfor your support and continued trust in Camden National Corporation.Excellence - throughhard work and lifelonglearningWith thanks,Gregory A. Dufour President & CEO1CAMDEN NATIONAL CORPORATION 2021 ESG REPORT12

Camden National at a Glance*1ME1111Bangor1620 Employees24/7Customer CareNH58Banking Centers6611111Ellsworth111111111 11111Augusta 1 1111 Camden1111111Lewiston 11111 1111111 111Portland 11111111111 Portsmouth2Loan Production OfficesMAATMs11 Camden National Bank1 Camden National Wealth ManagementBraintree 1Founded in 1875Headquarters in Camden, ME* All data presented as of December 31, 2021.2021 Recognition & AwardsWe strive to listen to our customers and employees, understand theirstories, and create personalized solutions that put their needs first andThrough our CamdenCirclehelp them succeed. These exciting awards are a testament to our entirecustomer experience program,team’s hard work and steadfast commitment to delivering a betterwe regularly survey customersbanking experience for our customers every day.for real-time feedbackon how we’re doing with2021 Customer Experience Leaderin U.S. Retail BankingCoalition Greenwich2021 Customer Experience Leaderin U.S. Commercial Small BusinessBankingCoalition Greenwich2021 List of World’s Best Banks;Ranked in Top 10 of the 75U.S. Banks RecognizedForbesmeeting their needs andBest Places to Work in MaineBest Companies Groupof our mortgage customersways we could improve theirbanking experience. In 2021,we learned that 9 out of 10were likely to recommendus to friends and family—astrong indicator of customersatisfaction and loyalty.1CAMDEN NATIONAL CORPORATION 2021 ESG REPORT13

2021 ESG Highlights: Building upon our strength, stability, and purpose1,600 70K pounds of paper securelyshredded and recycledPaycheck Protection Program(PPP) loans for small businesscustomers ( 102 million inrelief funding)17.9 6,900 18MILLIONdigital bankinglogins, a 23%increase comparedto 2020Created aDiversity, Equity,and InclusionCouncil toimplement andadvance strategicDEI initiativesemployee nonprofitvolunteer hoursgraduates from theHorizons LeadershipProgram40%of Board directorsidentify as female 50K 50%Reached 650,000 donatedsince 2015 to homeless sheltersthrough Hope@Home3.7MILLIONpages of paper savedby encouragingpaperless statementsdonated to 89nonprofits inhonor of employeevolunteersBoard of Directorsadopts diversitystatement outlining ourcommitment to diversity1of executivemanagement teammembers identifyas female14K 22,000 hours ofemployeetraining anddevelopmentCAMDEN NATIONAL CORPORATION 2021 ESG REPORTMaintained aflexible, hybrid workenvironmentwas given to employeesthrough our EmployeeEmergency AssistanceProgram14

ENVIRONMENTAL ReportOur operations affect the wider environment. It’s ourresponsibility to advance smart, responsible practices thatlessen our impact and also contribute to our business goals. Weare mindful of the direct environmental impact of our bankingcenters and operations facilities. We actively seek to reducenegative impacts where possible.We continually strive to reduce our environmental footprint whileBY MINIMIZING THE RESOURCESWE CONSUME AND THE WASTEWE CREATE, WE CAN IMPROVEBOTH OUR COMMUNITIES ANDOUR FINANCIAL RESULTS.empowering customers to bank the way they want and enablingemployees to collaborate and connect remotely. We help ourAdditionally, in July 2021, we eliminated printing checkcustomers and employees adopt digital tools and technology inimages in our paper statements, which translates toorder to manage their finances and conduct business.approximately 650,000 pages of paper saved each year.We have benefited from increased adoption of digitization.We continue to increase our electronic signatureThe pandemic accelerated a steady shift away from physical(eSignature) platforms for customers to improve ourmaterials and sped the adoption of digital signatures and secureefficiencies and reduce paper usage. Our efforts have leddigital documents. Many of these changes helped us quicklyto a 57% decline in printer paper orders from the previousrecalibrate our service delivery, and as a result, we are hopefulyear.that environmental impact efforts will prove to be longstandingIn 2021, we securely shredded and recycled more thanhabits.1Creating environmental benefits throughdigital adoption70,000 pounds of paper, representing a 39% decreasefrom the previous year, highlighting our concerted effortsto use less paper.As of December 31, 2021, we reduced our paper usage by nearlyWe opened over 1,500 customer accounts online in 2021,4.4 million pages and recycled over 70,000 pounds of paperreducing the need for paper forms. Our secure, easy-to-through several strategic initiatives. Our paperless statementuse online application platforms, MortgageTouchTM andservice is utilized by 54% of our consumer deposit accounts andBusinessTouchTM, allow customers and employees to52% of our business deposit accounts, which translates to aboutupload documents electronically, further reducing the use3.7 million statement pages of paper saved each year.of paper. In 2021, 38% of funded residential loans were4.4 million pages ofpaper saved3.7 million pages saved byencouraging customers andbusinesses to receive paperlessstatements650,000 pages were savedby eliminating printing checkimages in paper statements1submitted using MortgageTouchTM.Our secure document imaging platform, which weinstalled in 2011, has improved our scanning efficiency, andcurrently houses 165 million pages digitally, representingan increase of 9% from the previous year, reducing theneed for paper printing and storage.1Generating future consumption savingsIn June 2021, we consolidated and revamped ourconsumer checking account products to align with ourCAMDEN NATIONAL CORPORATION 2021 ESG REPORT15

ENVIRONMENTAL Reportcustomers’ lifestyle. During this process, we consolidated 18checking account products into four products. Three of theseaccounts promote the use of paperless statements by charging afee to receive paper statements.We dispose of nearly all of our retired equipment and electronicsin an environmentally sensitive manner, including reuse andBy leveraging technologyand encouraging theutilization of digital bankingsolutions, we’re reducingfossil fuels required to travelreclamation of precious metals, through our partnership withRecords Management Center (RMC). RMC assists us in the properOffering customers digitalbanking solutions formanaging everyday financesreduces the need to drive toand from banking centersdisposal of materials such as cell phones, hard drives, memorysticks, ribbon reels, and debit cards.1Tuning up our technology infrastructureOur ongoing cloud migration initiative is focused on bringingUtilizing conferencingsoftware allows us to host27,000 virtual employeemeetings, reducingin-person meetingsvalue to our employees and customers, while having a positiveimpact on the environment and reducing costs. In 2021, wereached our initial cloud initiative to reduce the physical spaceoccupied by our data centers by 50%, and as a result, we reducedthe power consumption in these spaces by approximately 50%as well. We will continue to work on our cloud migration forMaintaining a flexible, hybridwork environment decreasestravel to and from theworkplacean even greater impact. This initiative significantly reduces ouroverall carbon footprint, while yielding facility and infrastructurecost reductions. Using our more efficient storage and computingsolution, the cost of operations for power, cooling, andmaintenance is significantly reduced.In 2021, we implemented print management software thatallows us to identify printer use by employee, business line, andIn 2021, we tallied 27,000 meetings using our upgradedprint type. Print management software protects confidentialcloud-based conferencing software, representing a 28%documents and reduces the volume of unclaimed printouts.increase over the previous year, allowing us to reduceBy encouraging responsible printing, we are simultaneouslytravel and maintain a high level of connectivity andreducing paper, toner, and power usage and costs.collaboration between employees and our customers.1Reducing energy consumption1Increasing LED lightingAs of December 31, 2021, 23% of our non-banking centerIn 2020, we partnered with Efficiency Maine, anemployees are classified as remote workers, and 32% are hybridindependent administrator for programs to improve(i.e. work two to three days a week in one of our facilities).energy efficiency and reduce greenhouse gas emissionsThis gives our employees greater flexibility while reducing thefor consumers and businesses. Our partnership hasenvironmental impact of commuting each day. During this time,led us to implement an energy-efficient LED lightingconsumption of energy and water at our operations offices havestrategy and motion sensor automation in an effort toalso decreased.decrease energy consumption, while participating in tax-1CAMDEN NATIONAL CORPORATION 2021 ESG REPORT16

ENVIRONMENTAL Reportadvantaged promotions and programs. In 2021, our LED lightingstrategy led us to upgrade 14% of our banking centers.1Accelerating digital banking usageWe offer a full slate of digital banking solutions to provideself-service options for our customers. We are committedto delivering advanced digital banking solutions that meetcustomers’ preferences for self-service transactions utilizingonline, mobile, and ATM channels. As customers turn to oursophisticated digital banking tools for managing their everydayfinances, reliance on fossil fuels for travel to and from thebanking center decreases.Total digital banking loginsgrew to 17.9 million in 2021,enabling customers to bankfrom anywhereIn 2021, total digital banking logins grew to 17.9 million, a3% increase over 2020, with a 7% growth in active digitalbanking profiles. Services within digital banking also grew inpopularity, with a 16% increase in total mobile deposit usersover 2020. Over 55% of our consumer customers and 21% ofour business customers are digitally active, with the majority ofour commercial clients using our treasury services within onlinebanking.We also implemented a “Walk Out Working” program that allowsnew customers to access their digital banking immediately afteropening their account. In December 2021, of our customers whoenrolled in digital banking, 64% enrolled the same day theyopened their account(s) with us, representing a 25% increase insame-day enrollment from 2020 to 2021, giving our customersimmediate access to their banking at their convenience.1Providing ESG investment capabilitiesCamden National Wealth Management works closely with clientsto customize investment portfolios and meet any ESG-relatedrequirements, such as avoiding fossil fuels and investing inalternative energy, on a portfolio-by-portfolio basis. While notconstrained by an ESG mandate as an organization, CamdenNational Wealth Management closely monitors ESG practices forindividual stock and bond investments, and individual companyESG rankings factor into our overall research process.1CAMDEN NATIONAL CORPORATION 2021 ESG REPORT17

SOCIAL ReportWe recognize the importance of our relationships with ourIn 2021, the Board of Directors adopted the followingemployees, customers, and the communities we serve. Ourdiversity statement outlining its commitment toemployees are the key to our success. We are powered byequality and inclusion across the company:an extraordinary team of over 620 employees—known asstakeholders—who work together to provide expert bankingsolutions to help people achieve their financial potential.Together, we make impactful solutions that matter to ourcustomers and our communities.We embrace a diverse workforce and community. We believewe have both the experience and responsibility to take aproactive approach in engaging and supporting a broadrange of employees. We strive to ensure our employees’ workexperience permits them to use their skills and passions to makea difference while growing their careers and being recognizedand appreciated for their diverse talents, backgrounds, andperspectives.1Creating a diverse and inclusive workenvironmentWe foster a culture of diversity, equity, and inclusion within ourplace of work, with our customers and in our communities. In“The Company values the benefits thatdiversity can bring to its Board of Directors. Adiverse board reflects a variety of importantperspectives in the boardroom, ultimatelyresulting in more informed decision making.Accordingly, in identifying potential nominees,the Governance and Risk Committee alsoconsiders whether a particular candidateadds to the overall diversity of the Board.The Governance and Risk Committeeseeks nominees with a broad diversity ofexperience, areas of expertise, professions,and perspectives including, but not limitedto, diversity with respect to age, race,ethnicity, gender, gender expression, andsexual orientation. The Governance and RiskCommittee will ensure that it will employ avariety of strategies to help develop a diversecandidate pool from which director nomineesare selected.”2021, our Diversity, Equity, and Inclusion Council was formedand sponsored by the president and CEO. The council is self-We are also a member of the Diversity Hiring Coalitiongoverned by employees and represents the diversity of ourof Maine, an affiliate of the Maine Society for Humanemployee population, including employees who identify asResource Management (SHRM) State Council. Theminorities and LGBTQ .Diversity Hiring Coalition of Maine focuses on threestrategic areas: 1. Aging Workforce, 2. Racial and EthnicAs of December 31, 2021, 68% of our employees identified asDiversity, and 3. LGBTQ Community. We engagefemale, 50% of our executive team identified as female, and 40%Employment Law Compliance, LLC to conduct our annualof our Board of Directors identified as females.affirmative action plan analysis, which again in 2021showed no under-representation of minorities or femalesin our workforce. We also voluntarily participate in theOffice of the Comptroller of the Currency (OCC) DiversitySelf-Assessment that monitors progress and trends inthe financial services industry regarding diversity andinclusion.68%50%40%of our workforce identifies as femaleof our executive team identifies as femaleof our Board of Directors identifies as female1In addition, we partnered with Portland Adult Educationto help foreign-trained professionals gain entry intothe financial services industry by training them as banktellers. In 2021, we donated 5,000 to the New MaineCAMDEN NATIONAL CORPORATION 2021 ESG REPORT18

SOCIAL ReportTeller Training Program, and had stakeholders provide training toamong other benefits designed to support our employeesimmigrants in the program.financial well-being and create a stronger economy in ourcommunities. Our pay practices have strong governanceWe look forward to rolling out more strategic initiatives in 2022processes, including a review of competitive marketand beyond.data from several proprietary surveys each year, manyspecifically related to the banking industry. Annual merit1Fostering a safe, welcoming workplacecultureincreases are assessed to ensure that decisions aremade based on performance, without bias against anygroup. At any time, employees can view their individualThrough our commitment to fostering a fair, safe, and welcomingTotal Rewards Statement, demonstrating the value ofworkplace environment for all, we aim to maintain a culture thattheir benefits and compensation, in our human resourceenables our employees to be their best in serving our customersplatform.and communities, while achieving business success.Through company-wide education, sound human resourcespractices, and communication efforts, we work to ensure that our 1.1 millionworkplace is safe for all and supports a culture where people feelin health savings accountthey can report incidents that may compromise safety.contributions.In our Stakeholder Handbook, which all employees review 2.9 millionand acknowledge annually, we outline our Harassmentand Retaliation Policy. In addition, we have a confidentialin 401(k) contributions, whichwhistleblower program that forwards complaints to the Businessincludes 1.4 million of profit shareEthics Officer who in turn reports to the Audit Committee andcontributions.the Board of Directors, and we work to take necessary action asquickly as possible after a complaint is received. 25,000To ensure workplace safety and preparedness, all employees takein employee wellnessannual active aggressor awareness training. Our banking centerreimbursements.employees are further trained on best practices in procedures for 22,000 opening and closing, robberies, hostage situations, bomb threats,alarm responses, and evacuations.provided to employees by wayof the Employee Emergency1 Delivering a “total rewards” employeeAssistance Program.compensation programOur “total rewards” employee compensation program aims toIn the fall of 2021, we increased our minimum wage forattract, retain, and reward high-performing talent at all levelsall employees to 17 per hour and provided an out-of-through a pay-for-performance philosophy. Through our totalcycle wage increase of 3% or more to all non-executiverewards compensation program, we provide competitive salaries,employees to help combat inflationary pressures. It ishealth and wellness benefits, 401(k) matches and contributions,noted that 61% of the wage increase dollars went tolife insurance, and Employee Assistance Programs (EAP),employees earning less than 75,000 per year.1CAMDEN NATIONAL CORPORATION 2021 ESG REPORT19

SOCIAL ReportWe aim to continue creating a culture of actively engagedthat each employee must include a personal well-beingemployees and believe that, as a result of our investments in thisgoal, as part of their individual goal setting. Throughoutarea, our employees are able to enjoy personal and professionalthe pandemic we established a number of facility safetygrowth.protocols, including hand sanitizer, face coverings, andphysical distancing requirements, along with enhancedWe also seek our employees’ opinions when they leave ourcleaning and daily health checks. We actively educate ourcompany with a confidential exit survey. Each of these surveysemployees on the benefits of the COVID-19 vaccine andare reviewed by senior leaders and the president and CEO sooffer paid time off to obtain a vaccine and/or booster shot.that we have the ability to recognize themes and determineOur Pandemic Team met weekly to review federal andareas of improvement.state regulations and guidance to be sure we adhere tobest practices.We celebrated employees at our annual employee appreciationevent. During this time we were able to recognize our employeesWe also provide a free Employee Assistance Programfor their hard work and dedication over the past year. In 2021, 13(EAP), a professional and confidential resource foremployees received Commitment Awards for their outstandingemployees and their family members seeking assistancededication to our customers, communities, employees, andwith any personal matter affecting their well-being,shareholders. Two individuals received the Employee of the Yearincluding depression, addiction, family and relationshipAward, our most prestigious recognition, given to recipientsmatters, grief/loss, coping with change, and otherwho emerge as natural leaders in all award categories andemotional challenges. Counselors are available around thedemonstrate an outstanding commitment to our vision, coreclock to provide confidential assistance. Throughout thevalues, and constituents.year, we offer EAP live webinars (which are also recordedfor later viewing) on various topics.1Supporting employee well-beingTo help mitigate the stress of unexpected financialWe are committed to our employees’ overall health and well-emergencies, we have a confidential Employee Emergencybeing and provide a comprehensive benefits program, includingAssistance Program. Open to any current employee, thesecompetitive medical, dental, and vision programs, some of whichfunds are available to employees experiencing financialare offered to employees at no cost. Our focus runs so deephardship to assist with housing costs, utility expenses,medical bills, or the costs of other unexpected life events.Over the past two years, we’ve had the opportunity2021to offer flexible work arrangements that support ouremployees and business needs, while preserving thecollaboration and opportunities that are core to ourA survey and awards programdedicated to identifying andrecognizing the state’s bestemployers and providingorganizations with valuableemployee feedback.culture. Our new work environment helps us supporta more adaptable way of working while remaining acompetitive and attractive employer to our prospectivetalent.1Maintaining open lines of communicationIn order to educate and empower our employees, we1CAMDEN NATIONAL CORPORATION 2021 ESG REPORT110

SOCIAL ReportProviding for our valuable employees. In 2021:Hosted monthly Wellness Education Serieswith topics ranging from understandingmental health to coping strategiesProvided Financially Savvy Stakeholderseminars on a variety of topics includingplanning for retirement34% of open positions were filled internally31 officer promotions19% of positions filled werereferrals from current employeesAdded Juneteenth to the calendaras a paid holiday. This brings thetotal number of bank holidays to 11in addition to paid time off (PTO)and a special paid day off for eachemployee’s birthdayIntroduced six weeks paid parentalleave, effective January 2022maintain open lines of communication between all levels ofprogress, accomplishments, and areas of improvement.employees and senior leadership. Employees receive regularEmployees are also encouraged to create a personalizedcompany-wide emails from our president and chief executiveCareer Development Plan in tandem with their managerofficer, and we host quarterly all-employee conference calls toto map out short- and long-term professional goals withdiscuss financial performance, achievements, and employeestrategies to achieve them. Managers and our humanrecognition. Our company intranet, known as The Anchor, is aresources team support employees through this process.great resource for all employees to read about company updatesWe strive to provide a multitude of opportunities—both atranging from technology to human resources and communitythe bank and through external programs—for employeeshappenings, complemented by engaging photos, employeeto grow, learn, and develop. We encourage each employeerecognitions, and access to company tools and resources.to create a Talent Profile which highlights their education,certifications, strengths, previous work experience, andAs a part of our CamdenCircle customer experience program,much more so that managers can find and match careeremployees are also encouraged to submit their feedback andopportunities with profiles.ideas for making the customer and employee experiences better.In 2021, employees submitted more than 149 ideas throughIn 2021, 18 high-potential leaders (56% of whom identifyour online portal for review and consideration by differentas female) participated in our Horizons 100 and 200departments across the bank, bringing the number of employeeleadership development programs, which bring futureideas submitted since the portal opened in 2017 to 770. Thisleaders together to hone their leadership skills, teach themprogram provides a mechanism for supporting employeeto collaborate to achieve key outcomes, and help theminnovation and idea generation at all levels of the bank.better understand our business. This unique program1 Investing in education, training, andleadership developmentprovides a solid foundation for a range of targetedskill development from introducing key leadershipcompetencies to expanding and refining key leadershipcapabilities.Each year, employees create a set of team and individual goalsthat we track throughout the year. These goals help measure our1We require our employees to learn how to ensureCAMDEN NATIONAL CORPORATION 2021 ESG REPORT111

SOCIAL Reportcustomer privacy, prevent fraud, and stay up-to-date on federaland state banking regulations that impact their work, as well2021 EmployeeSurvey Highlightsas regulations impacting employment law, such as sexualharassment laws and the Americans with Disabilities Act. Weactively track our compliance training through the AmericanBankers Association (ABA) learning management system86% Participation Ratewithin our human resources platform. We require a passingscore of 80% or higher on all compliance courses to be sure ouremployees have read and understood the material.Increase in Company GrandMean from 4.20 to 4.25/5OUR EMPLOYEES LOGGED MORE THAN14,000 HOURS OF TRAINING AND DEVELOPMENTWORK.Highest Results inFour-Year History with Gallup:“In the last six months, someoneat work has talked to me aboutmy progress.We offer employees a robust tuition reimbursement benefitto help reduce the financial stress of ongoing education andencourage our employees to build new knowledge and skills.”We also encourage employees to pursue certificates and offerprofessional designation reimbursements to help them beknowledge leaders in their area of the company. Through theABA and the Center for Financial Training, we provide employeesPartnering with global analytics firm Gallup, we regularlywith access to a catalog of classes that are taught locally andsurvey our employees for their feedback on theonline to help increase banking knowledge.fundamental elements of engagement in the workplace. In2021, 86% of our employees participated in the voluntaryWe are an equal employment opportunity/affirmative actionengagement survey, which saw the highest score since itsemployer. We are committed to providing a workplace freeinception in 2018. The survey includes 12 questions, knownof discrimination of all types, including abusive, offensive, oras the Q12, designed by Gallup to indicate the level ofharassing behavior.team engagement and compare progress year over year.1Creating an energized, engagedworkplace cultureNot only did the Grand Mean increase to a 4.25/5 from a4.20/5 overall, but we also saw increases in the results for8 of the Q12 items. These increases include the highestresult obtained in our survey’s history for Q11: “In the lastWe dedicate time and resources to continue building a culturesix months, someone at work has talked to me about mythat will attract and retain top talent. When employees firstprogre

Camden National Wealth Management 1 1 Camden National at a Glance* 58 Banking Centers 66 ATMs Founded in 1875 Headquarters in Camden, ME 2 Loan Production Offices 620 Employees 24/7 Customer Care 2021 Recognition & Awards We strive to listen to our customers and employees, understand their