Transcription
Launchpad: Getting Started!May, 2014Medallia Copyright 2014. Confidential.1
TableofContentsW e l c o m e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3L o g g i n gI n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Q u i c kG u i d e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7S o c i a lR e v i e w s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8C r e a @ n gU s e r s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2C r e a @ n gY o u rS u r v e y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7S e n d i n gI n v i t a @ o n s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3MakingFutureUpdates . .31Medallia Copyright 2014. Confidential.2
lia Copyright 2014. Confidential.3
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password,selecttoresetyourpasswordtologinMedallia Copyright 2014. Confidential.5
illbeabletoresetyourpassword.Medallia Copyright 2014. Confidential.6
GUIDEtabinthenaviga@onatany@me.Medallia Copyright 2014. Confidential.7
. willseealistofsocialsiteswesupport.Medallia Copyright 2014. Confidential.8
Step1:SocialReviewsVerifyandUpdateReviewSites1. liketoreplytoreviewsdirectlythroughtheapplica@on2. )Medallia Copyright 2014. Confidential.9
rectlyfromtheapplica@onMedallia Copyright 2014. Confidential.10
SdfsssdfsdfsdfsdfsdfdfsdfdfsdfdfsdfMedallia Copyright 2014. Confidential.11
ight- thelej- ‐handside.SelecttocreateaNewuserMedallia Copyright 2014. Confidential.12
ked,andthatUserisblockedisunchecked.Medallia Copyright 2014. Confidential.13
rLaunchpad.Medallia Copyright 2014. Confidential.14
theaddi@onal,read- leavetheSa@sfac@onfieldasNone.Medallia Copyright 2014. Confidential.15
dfdfsdfSdfsssdfsdfsdfsdfsdfdfsdfdfsdfdfsdfMedallia Copyright 2014. isac@vecheckboxandthensaving.16
GUIDEtabintheapplica@on).\1. ethenameofthehotelthatwillappearonthesurvey.3. example12345exampleadminMedallia Copyright 2014. Confidential.17
Step 3: Create Your SurveyInvita@onSignature,AlertEmail1. onswillbesignedfrom2. mailsignature3. guestServiceTeamMedallia Copyright 2014. Confidential.18
Step 3: Create Your om/?library- teditableatthismoment).Medallia Copyright 2014. Confidential.19
Step 3: Create Your om/?library- dallia Copyright 2014. Confidential.20
Step 3: Create Your dallia Copyright 2014. Confidential.21
Step 3: Create Your theproperUniqueIden@fierintheform.Medallia Copyright 2014. Confidential.22
Step 4: Invite etothe“Invite”sec@oninthetop- teop@on.Medallia Copyright 2014. Confidential.23
Step 4: Invite uest.Medallia Copyright 2014. Confidential.24
Step 4: Invite �rma@onnumberRoomNumber–Roomthatgueststayedin12. elcomeemailMedallia Copyright 2014. Confidential.25
Step 4: Invite thisforfuturefileuploads.ThenclickNEXT.Medallia Copyright 2014. Confidential.26
Step 4: Invite ita@ons.Medallia Copyright 2014. Confidential.27
Step 4: Invite Hereareafewpossiblereasonswhyyoumayhaveanerror.1. ut,FirstName,LastNameandPropertyareallpopulated2. l3. xx4. ssesamongstrecords5. maSng.Itshouldeitherbein.xls(Excelformat94- ‐2004)or.csvMedallia Copyright 2014. Confidential.28
Step 4: Invite soncethelistisdoneMedallia Copyright 2014. Confidential.29
surveys,youwillbeabletoseetheirresponsesreal- DEtabintheapplica@on.Medallia Copyright 2014. Confidential.30
/survey.medallia.com/?launchpad&sec@on /?launchpad&sec@on sec@on ques@onsMedallia Copyright 2014. Confidential.31
omMedallia Copyright 2014. Confidential.32
Medallia Copyright 2014. Confidential. 14 Step2:CreateUsers Creang*aNew*User*-Access*Informaon* and*dataaccess .
