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On behalf of Information Technology, we would like to welcome you to USF.Our job is to make sure you receive the necessary support to complete your technology-related tasksthroughout the school year. The following pages introduce you to the computing resources made availableto you. Before continuing, please make sure your NetID account is active and in good order.MyUSF & NetID2Help Desk2Canvas3FOREST3-4Email Information5File Storage6Spam and Virus Protection6-7Network and Phone Services7Classroom Technology8AV/Event Services8MoBull Messenger8MyUSF Mobile, Apps6-7USF Computer Store7Teaching Resources10-11Request Forms11If you have any questions or concerns, please do not hesitate to contact us at813-974-1222.- USF Information Technology

MyUSF is your access everything page at USF. By logging in once atmy.usf.edu you get access to Canvas for coursework, the Library forresearch, email for communication, OASIS, GEMS Self Services torequest leave or view your paycheck, and many other systems.Your USF NetID account is used for: MyUSF CanvasA NetID is required to access MyUSF content. Google Apps at USFTo access MyUSF, visit my.usf.edu. OASIS Application Gateway USF Computer Labs USF Wireless Network USF Library online servicesand Special Collections Aeon USF Tampa Parking andTransportation services VPN servicesEnter your NetID and password then click the Sign In button to login.Please follow the prompts on the pages that follow.To activate your NetID, please visit netid.usf.edu and select“Activate your USF NetID.”If you do not have your USF ID number available, click the link titled“Lookup your USF ID Number.” Looking up your USF U# Changing your official USFemail address Updating your emergencynotification settings Resetting the GEMS SelfService password foremployees and more!The Information Technology Help Desk is your first point of contactfor computing issues. The Help Desk provides support to students,faculty and staff for a variety of systems including: NetID accountsUSF-ownedcomputersMyUSF, CanvasUSF websitesemailcomputer labstechnology-enhancedclassrooms virus/spywareprotectionsUSF wirelessand business systemssuch as OASIS, GEMSand FAST.The Help Desk is available by phone or email 24/7.For more information, visit www.usf.edu/support.Phone Support813-974-12221-866-974-1222 toll-free in FLPhone support is available 24 hoursa day, 7 days a weekWalk-In HoursCurrent Schedulewww.usf.edu/supportLocationLIB 117, First FloorTampa Campus Information Technology Support Services2

Canvas is USF’s Learning ManagementSystem (LMS). Don’t miss conversations fromyour classes, view all of your coursework,classes, assignments and grades all in oneplace.Instructors require a class assignment in orderto access Canvas.Log in instructions:1.Log into MyUSF2.Hover over Learning & Teaching Tools3.Select “Canvas.”From the main page of Canvas, you canaccess all of your class information.Click on a course to enter that course, or select“Assignments” to see what is due from ALL ofyour courses.Once you select a course, start exploring!Use the navigation bar on the left hand side tosee all of your course-specific content like theSyllabus or Grades.Need help? Select “Help” from the upper right hand corner.For more information, visit Canvas.blog.usf.eduThe FOREST account allows you access to USFcomputers, network printers, network storage, and@usf.edu email addresses.If your logon id is not listedAt the main Windows 7 screen:Press CTRL-ALT-DELETEIf you see your logon id informationClick SWITCH USERClick OTHERClick in the User name box and typeyourNetID@usf.eduType yourNetIDPasswordClick the arrow on the right to logon.Click in the Password box and typeyourNetIDPassword.Click the arrow on the right to logonIf you receive an error, try again. You may have madea typing error or the CAPS Lock may be on.Fall 2014 Faculty/Staff Account Information3

FOREST passwords are now automatically synchronized when youchange your NetID password.To change or reset your NetID password, visit netid.usf.edu andselect “Reset your USF NetID password.”If you forgot your password or wish to change it at anytime, visitnetid.usf.edu/unaIf you know your current password, login at netid.usf.edu and select“Change your NetID password.”Passwords Must be at least 8 characters long Password MUST get a GOOD orSTRONG rating on the PasswordStrength indicator on the upperright of the screen Must NOT contain the user's account name or parts of the user'sfull name that exceed twoconsecutive characters Must use 3 of the following 4categories1.English uppercase letters (A—Z)2.English lowercase letters (a-z)3.Base 10 digits (0-9)4.Non-alphabet characters (forexample !, &, #, %) Must be changed every 6 monthsIf visible, Type in your current password in the Enter your currentpassword box (Note that this field is only displayed for somepassword changes)Type in the new password in the Choose a new password fieldType the new password again in the Re-enter new password fieldClick the Change my password button submit the change.New computers are provided to faculty and staffwith a minimum of Microsoft Windows 7 or Mac OS X Symantec EndPoint Protection (antivirus Microsoft Office Adobe Acrobat Reader Web BrowserTo install software from Software Center:Choose the software that you want to installClick “install” from the bottom right of the softwarecenter screen.If you need additional software, we suggestchecking Software Center on your USF computer.Software Center can be found in the Start Menu.To access Software Center:Click Start All Programs Microsoft SystemCenter 2012 Configuration Manager SoftwareCenterInformation Technology Support Services4

Microsoft's Remote Desktop application allows you to access your FOREST domain computer from anyother computer, such as your home pc, and work as if you were actually in the office.Requirements:The office computer must be running Windows 7 and be on the FOREST domain. You will need to know the name of your office computer.To get the name, select “Start” Right click on “Computer” select “Properties.”For more information contact the Help Desk at 813-974-1222If you are away from your office computer, but still want to easily access you email, you can use OutlookWeb Access.Open your web browser such as Internet Explorer, Safari, or ChromeNote that Outlook Web Access works best with Internet Explorer on Windows-based computers andSafari on Mac systems. Some features may not work properly in other browsersUse your web browser to go to my.usf.edu.Select: EmailCLICK OKYour mailbox should appear.USF IT is in the process of migrating faculty andstaff currently utilizing Microsoft Exchange/Outlookfor e-mail and calendaring to Microsoft Office 365. Onedrive Mobile AppMicrosoft Office 365 is cloud-based, allowing youto access your online office virtually anywhere. and more.For more information, visit: www.usf.edu/365With this new platform, you’ll have: double the amount of space for your inbox 50G of storage to be exact. Outlook Web App Archive featureFall 2014 Faculty/Staff Account Information5

Faculty and staff are strongly encouraged to save tothe network drives.These files are only accessible by you and cannot beshared with othersFiles saved on the network servers can be accessedO:\ drive is the DEPARTMENT GROUP SHARE spacefrom other network computers allowing you to accessEveryone within the DEPARTMENT GROUP will bethe same file from your office or from a lab. Networkable to read and write to the files in this areafiles are backed up nightly.To view the Network Drives available on a Windowsbased, FOREST domain computer:Click STARTClick ComputerP:\ drive is the PEOPLE GROUP SHARE spaceFiles in this drive can be shared among a group ofpeople from different departments throughout theuniversity. Only people given access to a folder cansee the contents.U:\ drive is your HOME file space on the networkserverUSF uses the Barracuda Spam Firewall system for e-mail spamfiltering. The system works by examining e-mail messages forcharacteristics of spam.E-mail messages that appear to be legitimate are delivered toyour mailbox, but messages that have some characteristicsindicating that they are possibly spam will be sent to quarantine.A summary of messages that have been quarantined is generateddaily in the afternoon. If you have messages that have beenquarantined, you will receive an e-mail showing a list of thosemessages.Please review the list of quarantined messages carefully as it ispossible that a legitimate message was flagged in error.SPAM Tips Try not to use your e-mail addressin newsgroups, chat rooms, orwebsites Check the privacy policy beforesubmitting your e-mail addressonline Read forms carefully beforesubmitting personal informationonline Consider using a second e-mailaddress for newsgroups, etc. thatcan be deleted if needed Avoid using a common e-mailaddress: an account namedjd51x02oe is less likely to getspam than one named jdoeIf you find a message that was quarantined in error, you can haveit delivered to your mailbox by clicking the Deliver link displayed.Visit www.usf.edu/antispam for additional instructions andinformation.If a message does come through that looks unfamiliar, it may beconsidered a “phishing” email. Phishing is when a cyber criminal“baits” you through a link to install malicious software on yourcomputer to steal your information.Here is an example.ReminderUSF will never ask for yourpassword or threaten that youraccount will be inactive by askingyou to click a link.Visit www.fbi.gov/scams-safety/escams for additional information.Information Technology Support Services6

USF has contracted with Symantec Corporation toprovide virus protection to the USF community free ofcharge.Note: Symantec Endpoint Protection is centrallyinstalled and managed on your USF-owned,on-campus desktop computer and you should notinstall the downloaded version.Faculty, staff, and students may install and useSymantec Endpoint Protection software on theirhome/personal Microsoft Windows-based systems.A NetID and password are required to access thesoftware.Visit: www.usf.edu/ssdownloadsthen click the Symantec Endpoint Protection link forinstallation and download information.USF offers high-speed wired connections withsecure remote access and Wi-Fi free of charge toUSF students, faculty and staff.USF GoldYou have the option to connect through USF Goldwhich is an encrypted wireless network.Visit www.usf.edu/wirelessmap to view theextensive wireless coverage throughout thecampus.Connect to the network from your Wi-Fi networkand type in your NetID and password onceprompted.Connect:To connect to the USF network, select the networkfrom your wireless account list.After you device connects, open up a web browserand you will automatically be redirected to theregistration pages.You can also find information on USF-GOLDwireless which offers encryption and other featuresnot available on the standard USF wireless serviceat www.usf.edu/USFGOLD .This registration is done once per semester.USF IT Communications provides one-stop shopping for your voice communications needs. Servicesinclude both local and long distance telephone service, Unified Communications based voice mail,conference services, and the training necessary to effectively utilize these services.For more information visit www.usf.edu/phone .Fall 2014 Faculty/Staff Account Information7