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X SeriesPlans Overview
X Series PlansThe 8x8 X Series is built on the premise that successful businesses must move at the new speed of business by: Lowering cost of ownership and improving end customer service Delivering a personalized customer experience Identifying actionable business insights using advanced analytics Enabling new business models Facilitating flexible work locations and business continuity8x8 X Series Plans provide businesses with the communication capabilities necessary to achieve those goals.Business CommunicationsLobbyX4The Lobby/Break Room Plan HD quality voiceX3 : Barge-Monitor-Whisper Phone number and extension Supervisor analyticsThe Retail Store Station/Manufacturing Floor Plan Call quality reporting Additional recording storageContact CenterX5 Communicate through the desktop app, mobile appor a desk phoneThe Voice-Focused Contact Centerwith Predictive Dialer Plan Unlimited calling to US and Canada Call recording Power keys, including Busy Lamp Field Team messagingX4 : IVR that can be configured with drag and drop Single Sign-OnX6X2The Voice-Focused Contact Centerwith Advanced Reporting PlanThe General Employee Plan Unlimited calling to 14 countriesX4 : Voice-focused contact center Host video and audio conferences with HD quality,screen sharing and more Real-time and historical contact center reports Personal call analytics Customizable wallboards and dashboards Graphical customer journey analytics Out of the box integrationsX7 Business SMS Internet faxThe Multichannel Contact Centerwith Advanced Reporting Plan Call queues Additional recording storageX6 : Multichannel contact center Email, webchat and social channelsX3 Co-browseThe Global Caller PlanX2 : Voice-focused contact center Outbound predictive AI dialer Sameroom (cross-platform team messaging withChatter, Slack, 20 more)X1 : Unlimited calling to 47 countries Extension to extension callingX1Lobby :The Supervisor/Analyst PlanX8The Multichannel Contact Centerwith Advanced Analytics andPredictive Dialer Plan Unlimited calling to 32 countries Switchboard Pro Additional recording storageX7 : Quality management Speech analytics Outbound predictive AI dialerPhone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series2
X Series FeaturesFeaturesLobbyX1X2X3X4X5X6X7X8Voice and TelephonyUnlimited globalcalling for UC phoneUS,Canada1432Countries Countries47 Countries4000 free minutes forcontact center calling47 CountriesTier 1 phone number& extension HD quality voice Secure voice calls(TLS and SRTP) Financially backedend to end SLA IP agnostic access PSTN access Geo routing Voicemail withtranscription UC call recording Power keys, includingBusy Lamp Field Mobile apps Desktop app Switchboard Pro¹Barge-Monitor-WhisperHot desking Caller ID Number porting – selfservice or managed Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series3
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8Call waiting Call transfers Extension toextension calling Call park Phone paging(Polycom devices only) Hold music 911 service 15 data centers Disaster recovery 0GB1GB5GBVoice and TelephonyUC media storage formeeting recordingand call recording10 GBAuto attendant Ring groups/Hunt groups Call queuesCollaborative Contact CenterExpert Connect Outbound previewcampaign dialerOutbound predictiveAI dialer2kmin5kminInteractive voiceresponse (IVR) Skills-basedinbound voice Graphical callflow reportsPhone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series4
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8 Inbound chat, emailand social channels Co-browse Collaborative Contact CenterPost call survey Native CRMKnowledge-base Web callbackQueued callbackWorkforcemanagement CC screen recording CC voice recordingCC voice archivingUniversal Team MessagingOne-on-one instantmessaging Team messaging Sameroom(cross-platformteam messaging withChatter, Slack, etc.) Business SMSand textingPresence detectionUnlimited internet fax² Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series5
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8 Personalized virtualrooms Remote desktopcontrol Instant screen sharingacross multiplewindows and monitors One click to startor join meetings onany device, anytime,anywhere One click to movefrom call to chat tovideo conferencing Schedule 8x8 meetingswithin Outlook/Office365 calendar Schedule 8x8meetings withinGoogle Calendar Record meetings Call out to yournumber, call in orjoin via computeraudio to quickly jointhe meeting Dial in number optionsfor 58 countries ortoll-free numbers Granular conferencingand audio controls Push to talk mode Integrated Video and Audio ConferencingHD video and audioconferencingShared presenceacross meetings,phone and teammessagingJoin Only Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series6
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8Integrated Video and Audio ConferencingJoin withoutdownloading an app Join from mobiledevices Join from onlineweb browser Join with a passcode orjoin anonymously Raise your hand Meeting live streaming Controller mode Video layout selection Bandwidth controls Cascaded routing Advanced AnalyticsCompany summarydashboard Extension summary Call detail records Active calls Unreturned calls Calls by DID Meeting analyticsAnalytics – SupervisorPhone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series7
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8 Customer experienceanalytics Quality management Speech transcriptionand analytics Advanced AnalyticsWallboardsContact centeranalyticsIntegrating Communications into Your Ecosystem Single Sign-On Okta integration Web dialer for webbrowser (Chrome,Internet Explorer) Calendar integration(Google and Office365 plugins) G Suite integration Active Directory –authentication Outlook integration³ Integration with Skypefor Business³ Salesforce integration Microsoft Dynamics365 integration ServiceNowintegration Office 365 integrationSlack integration Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series8
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8Integrating Communications into Your EcosystemZendesk integration Netsuite integration Bullhorn integration 200 moreintegrationsSD-WAN SolutionsPartnership withAryaka Managed TechnicalServices Enterprise gradesecurity High industry SLA GDPR requirementsfor data processors HIPAA⁴ ISO 27001⁴ UK government ATO⁴ FISMA (NIST 800-53)⁴ Privacy Shield Cyber Essentials⁴ Security and ComplianceFIPS 140-2 EncryptionCSA Cloud SecurityAlliance – StarAlliance ComplianceCPNIOptional Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series9
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X824/7 support Seven global supportcenters Self-service supportportal Extensiveknowledge-base Networkdiagnostic tools Basic online training Advanced online oron-site training Elite touchimplementationservices Professional services Support and TrainingNotes:Requires Polycom IP phoneUnlimited internet fax may require the purchase of an additional DID3Available for Windows only4ContactNow components do not apply12Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series10
Interested in learning even more? Contact a Solutions Expertat 1-877-291-9279 or visit us at 8x8.com/x-series.Peace of MindOne of the main reasons 8x8 is consistently a Leader in the Gartner Magic Quadrant is due to our commitmentto delivering the best communications experience. With over 175 patents and over 120 pending patents, 15 datacenters across the globe and the highest levels of security and compliance, we are able to guarantee your callquality in the contract!Enterprise Grade Cloud PBX ModelIP Agnotics Access*Disaster Recovery*SLA for uptime and voice quality over the public internet 30 second failover between POPSPSTN Access20 PSNT Carriers to provide World CoveragePOPSTopTier Geo Diverse Data Centers strategically positionedfor global reachGeo Routing*Automatic Localized Signalling and Voice911911 ServiceUser updatable E911 location information that verifiesaddress information with the servicing PSAP providerService ComplianceCode scanned by VeraCode for code based securityAsterisk indicates patented services8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video,chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforcesworldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time analytics and intelligence providebusinesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. Foradditional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook. 8x8, Inc. All Rights Reserved. Unless otherwise specified, all trademarks identified by the , , or SM are registered trademarks,trademarks, or services marks respectively of 8x8, Inc. 8x8, Inc. All Rights Reserved.11
X4 : Voice-focused contact center Real-time and historical contact center reports Graphical customer journey analytics Customizable wallboards and dashboards X7 The Multichannel Contact Center with Advanced Reporting Plan Multichannel contact center Email, webchat and social channels Co-browse X6 : X8 The Multichannel .
