WIXLIB

Lean Six Sigma Green Belt Process Improvement TrainingProcess improvement based on Lean Six Sigma continues to be appliedin Manufacturing, Service and Healthcare organizations with increasingsophistication. Rapid Improvement Events and Projects are now combinedwith ongoing discipline of the daily Lean Management System (LMS) atthe workgroup level. This 40-hour Green Belt level training effectivelycovers the full spectrum of tools necessary for success today as well aslong-term career effectiveness.Project Management CertificateThis program is the foundation on which project management expertiseis built. Individuals who are responsible for managing people, tasks andassignments that need to be completed on time and on budget shouldattend. These workshops serve as an excellent foundation to pursue yourPMP Certification. Attend ALL five workshops to earn 3.5 ContinuingEducation Units (CEUs) or 35 Professional Development Units (PDUs) which meets the prerequisite as stated by PMI to apply for your ProjectManagement Professional (PMP ) Exam. Workshops include: Back toSquare One: Conceptualization Phase; Planning for Success: PlanningPhase; Measure of Success: Execution Phase; Leadership for the ProjectManager Part 1; Leadership for the Project Manager Part 2.Agile Methodologies--SCRUMThis course is designed with one purpose in mind: to assist you inproactively adjust to a rapidly changing landscape in the informationtechnology / information systems (IT/IS) industry given a ‘clash’ betweenmore traditional project management processes (PMLC) and softwaredevelopment processes (SDLC); while the integration between the twois easier spoken than successful, it is that very integration that will makeroom for greater efficiencies -- when the specifics or characteristics of aproject drive the project manager’s choice as it relates to processes andnot the reverse. Given the pressures placed on the IT/IS industry, there isa growing demand to integrate processes that will accommodate the needto be faster, cheaper, better and ready to change at a moment’s notice.12 BUSIN E SS AN D PROFE SSION AL DE VELOPMEN T

COMMUNICATIONSPublic SpeakingPublic speaking is the ability to speak with confidence, clarity and cogency in a group and to a group. It has been identified as a vital skill that canboost a person’s career prospects. Additionally, this important life skillhas also been known to bring about substantial improvements in personaland professional relationships. Participants will gain an understanding ofthe significance of this crucial skill.CORPORATE TRAINING &PROFESSIONAL WORKSHOPSChange ManagementChange is something that excites people who love opportunities forgrowth, to see and learn about new things or who like to shift thestatus quo. Some changes, however, are harder to adjust to and lead toexpressions of resistance and anger. We can take concrete steps to makechange more palatable by understanding people’s hesitation, enlisting thehelp of others and developing a plan. These steps can also ensure thatdesired changes are implemented successfully. In this 4-hour workshop,you will learn how to manage and cope with change and how to helpthose around you.Critical ConversationsA major goal of this workshop is to help you understand the impact yourcommunication skills have on other people and how improving these skillscan make it easier for you to get along in the workplace.Critical ThinkingThis workshop will provide you the skills to evaluate, identify anddistinguish different sources and types of information. It will lead youto be more productive in your career, and provide a great skill in youreveryday life.Customer ServicePresent a professional image and communicate effectively in everydaycustomer service transactions, as well as in difficult situations. Learn astep-by-step process for conducting a customer service transaction.Recognize characteristics of human behavioral style and identify opportunities to adapt to others personal styles.BUSIN E SS AN D PROFE SSION AL DE V ELOPMEN T 13

DiversityMore than ever, a workplace is a diverse collection of individuals proudof who they are: their gender, their sexual orientation, their religion, theirethnic background and all the other components that make an individualunique. One of the challenges for workplace leaders is how to help thesediverse individuals work as a team. We all know what happens to organizations that do not have effective teamwork: they fail. Failing to embracediversity can have serious legal costs for corporations. This workshop willgive you ways to celebrate diversity in the workplace while bringingindividuals together.Effective MeetingsThis training course is designed to teach employees of all levels how toconduct meetings that are well organized, time-efficient and productive.Meeting leaders will learn to determine and communicate the purpose ofa meeting, confidently facilitate members’ progress toward meeting goalsand navigate common meeting setbacks.Emotional IntelligenceThis course will give you the tools you need to be emotionally intelligentin your workplace. An employee with high emotional intelligence canmanage his or her own impulses, communicate with others effectively,manage change well, solve problems and use humor to build rapport intense situations.HarassmentIn this 4-hour workshop, you will learn what constitutes sexual harassment,understand the laws on sexual harassment in the workplace and theimplications for violations both for individuals and their organization; howto utilize company policy and procedures to protect the employees and theorganization; how to identify sexual harassment issues and how to providecorrective action; how to develop a workplace that is free from sexualharassment; and how to use the ACT (analyze, consider, take) method.Managing Pressure and Maintaining BalanceYour workplace is where you spend the vast majority of your waking time.When things are extremely busy at work and you have your hands full withmany tasks and you are dealing with difficult people, having skills you candraw on are essential for peace of mind and growth. This 4-hour workshopwill help you understand the causes and costs of workplace pressure, thebenefits of creating balance and how to identify pressure points.14 B USINE SS A N D PROFE SSI ON A L DE V ELOPM ENT

Stress ManagementThis 4-hour interactive course is designed to get participants thinkingabout how they handle stress. It is educational, motivating and filled withtangible techniques that can be used right away.Time ManagementTime management most often begins with first knowing where you areso you can determine where you are going and what is preventing youfrom getting there. This process is supported by a skill set that includespersonal motivation, prioritization, integration of organizational tools andmanaging interruptions.EDUCATIONEducational Technology Overview for Teachers,Trainers and InstructorsEducational technology has become a way to enhance the relationshipsbetween teachers and their students. It has also never been more relevantthan it is right now.In this 3-week course, we will break down the different tools availableto teachers, trainers and instructors to better incorporate technologyinto their instruction. This course is ideal for educators looking to betterunderstand current educational technology and to focus on using technologyto increase students’ verbal, writing and collaborative skills. The programconsists of six modules: Gmail and Google Drive, Google Docs andGoogle Sheets, Google Slides and Google Sites, Blackboard and DistanceLearning, Using Data to Better Understand Learners and Building the21st Century Classroom Using Google, Blackboard and Data.BUSINESS AND PROFESSIONAL DE VELOPMENT 15

EMERGENCY TRAINING AND SAFETY911 DispatchThis 80-hour training program prepares individuals for entry-levelpositions in a 911 Dispatch Call Center. This training program providesindustry-recognized certifications from the National EmergencyCommunications Institute (NECI), the New Jersey Emergency MedicalDispatcher (EMD) and the American Red Cross (CPR) certification.OSHA 10The OSHA 10-hour training course for general industry is designed tofamiliarize workers with OSHA standards as well as safety and healthhazards common to the workplace. This course is designed for workersin most manufacturing operations and factories, transportation andwarehousing, chemical plants, healthcare and service industries. Uponsuccessful completion of this training, students will receive the officialDOL/OSHA 10-hour card. OSHA 10 is specifically designed for:warehousing and manufacturing employees, job supervisors andgeneral industry workers.OSHA 30OSHA 30-hour industry course is a comprehensive safety program designedfor anyone involved in general industry. It is specifically targeted for fieldsupervisors, foremen and safety directors. Upon successful completion ofthis training, the student will receive a DOL/OSHA 30 card.HAZWOPERThis training is specifically developed to help prepare emergencyresponse and cleanup workers to handle hazardous substances oruncontrolled hazardous wastes sites safely and reduce the risk ofhazardous injuries or illnesses.16 BUSIN E SS AN D PROFE SSION AL DE V ELOPMEN T

HEALTHCARE PROFESSIONSAdministrative Medical AssistantDuties for the Medical Administrative Assistant include: scheduling andreceiving patients; preparing and maintaining medical records; performingbasic secretarial skills and medical transcription; handling telephone callsand writing correspondence; serving as a liaison between the physicianand other individuals; and managing practice finances. The student will sitfor the Certified Medical Administrative Assistant (CMAA) exam throughthe National Healthcareer Association (NHA).Central Service TechnicianThis program is designed to prepare students for the IAHCSMMcertification exam and an entry-level position of central service technician.Central Service Technicians decontaminate, disinfect, package sterilizeand distribute surgical instruments, equipment and devices in hospitalsand surgical centers. Our training program will provide you with classroominstruction and a 400-hour clinical externship. You will learn principles ofcleaning and processing equipment, methods of sterilization and disinfection,packaging and storage, maintenance of equipment, inventory control,basic surgical instrument identification and more. You will be eligible forcertification after completing 400-hours of clinical experience and passingthe IAHCSMM certification examination.Electrocardiography (ECG) TechnicianThis comprehensive ECG Technician Certification course preparesstudents to function as ECG Technicians and to take the NationalHealthcareer Association Certified EKG Technician (CET) exam. Thecourse includes theory, as well as skills application in performingelectrocardiograms. Cardiac anatomy and physiology is reviewed as abasis for learning correct placement of leads for routine electrocardiogramsas well as stress testing. Basic information about the wave forms associatedwith heart functioning and ECG interpretation is included. This course alsoincludes patient communication skills, medical ethics, medical terminology,the Holter monitor, electrocardiography and echocardiography and thelegal aspects of patent contact.B U S I N E S S A N D P R O FE S S I O N A L D E V E LO P M E N T 17

Medical AssistantThe Medical Assistant program is a two-semester program that providescognitive, psychomotor and affective competency training for studentsto develop the knowledge, skill sets and professional behaviors of amulti-skilled allied health professional. The program is based on corecurriculum standards and guidelines that will prepare the student to sitfor the national certification examination for the medical assistant. Theprogram provides training in both the administrative and clinical roles ofthe Certified Medical Assistant (CMA), and comprises specific modulesthat allow the student to build upon gained knowledge; and to demonstrateskills competencies during lab and in the supervised clinical setting.CMA’s work primarily in ambulatory healthcare settings including medicaloffices, and clinics, under the supervision of a licensed healthcare provider.Administrative duties include: scheduling and receiving patients, preparingand maintaining medical records, performing basic secretarial skills andmedical transcription, handling telephone calls and writing correspondence,serving as a liaison between the physician and other individuals andmanaging practice finances. Clinical duties include: asepsis and infectioncontrol, taking patient histories and vital signs, performing first aid andCPR, preparing patients for clinical procedures, assisting the physicianwith examinations and treatments, collecting and processing specimens,performing selected diagnostic tests, preparing and administeringmedications and other delegated assignments directed by the licensedhealthcare provider. Students may register for individual modules,or register for all four modules. Upon completion of all four modules(Administrative Medical Assistant, Electrocardiography (ECG) Technician,Phlebotomy Technician and Clinical Medical Assistant with ClinicalPracticum), the student will hold individual certifications through theNational Healthcareer Association (NHA).18 BUSINESS AN D PROFESSION AL DE VELOPMEN T

Pharmacy TechnicianThis course will prepare individuals to enter the pharmacy field and takethe Pharmacy Technician Certification Board (PTCB) exam. Course content includes medical terminology, reading and interpreting prescriptionsand identifying drugs by generic and brand names. Individuals will learndosage calculations, I.V. flow rates, drug compounding, dose conversion,dispensing, inventory control billing and reimbursement. This course hasan optional 30-hour externship.Phlebotomy TechnicianThe Phlebotomy course prepares students to demonstrate cognitive,psychomotor and affective competencies in the role of a certifiedphlebotomy technician, and as a member of the healthcare team. Thiscourse will teach the theory and practice of phlebotomy procedures,including proper collection techniques, special collections, processingand transporting specimens, and safety and compliance regulations.Certified phlebotomy technicians draw blood specimens from patientsin hospitals, blood centers or similar facilities, for analysis or othermedical purposes. They also evaluate patients for their ability towithstand venipuncture procedures, explain venipuncture proceduresand answer patient questions, perform basic point of care testing suchas checking blood glucose levels, and prepare blood, urine and otherbody fluid specimens for testing, according to established standards.100-hours of hands on clinical training and practicum experiences willprovide students the opportunity to make successful unaided bloodcollections, including venipunctures and skin punctures. Upon successfulcompletion of this course, the student will be eligible to sit for the nationalphlebotomy technician certification (CPT) examination with the NationalHealthcareer Association (NHA).B USIN E SS A N D PROFE SSION A L DE V ELOPM EN T 19

MANUFACTURINGCertified Production TechnicianThe Certified Production Technician (CPT) certificate program is an industry-recognized credential provided by the Manufacturing Skills StandardsCouncil (MSSC). This certification is based on industry-defined and federallyendorsed national standards. The production technician program will giveindividuals the skills needed to begin a career in manufacturing. The CPTprogram consists of four individual certificate modules: Safety, QualityControl, Maintenance and Manufacturing Processes & Production.Manufacturing MachinistThis program prepares individuals for entry-level positions in theadvanced manufacturing industry. The training covers blueprint reading,applied math, job layout, hand and power tools, manual milling, manuallathe, grinding, band saw and CNC lathe and mill machines. The trainingwill provide a NIMS Level 1 certification.NONPROFITGrant WritingLearn to write letters of inquiry, budget forms and grant applications,and identify productive internet search sites for funding resources.This workshop includes creating a project that fits funders’ guidelinesvia appropriate writing style, proposal strategy and evaluation plan.Get hands-on experience in writing readable, competitive proposalsapplicable to both the profit and nonprofit sectors. This course offers anoverview of grant writing basics, including general guidelines, language,statement of need, cover letter, executive summary, evaluation, budget,etc. It will cover sample grants and discuss researching of fundingopportunities. The course is recommended for individuals involved ingrant procurement and grant preparation.20 BUSINESS AND PROFESSIONAL DEVELOPMENT

REAL ESTATENJ Real Estate Saleperson’s 75 hour Pre-LicensingGetting your real estate license opens the door to a rewarding careerat your own pace. From full-time to spare time, you can be your own bosswith an entirely flexible schedule and an earning power that’s unlimited.Candidates must be 18 years of age or older and have a high schooleducation or equivalency and furnish evidence of good moral character.All textbooks, course materials and exam preparation included.Our course fulfills the 75-hour training/education requirement by theState. For additional information regarding exam and licensing, pleasevisit the following website:https://www.state.nj.us/dobi/division rec/licensing/reclic menu.htm.*Does not include the cost of the exam.Notary Public Education and TrainingThis class will give you detailed instructions on how to obtain your notarycommission from the State of New Jersey. Additionally, you will acquireskills and tools to complete your state-assigned job duties as described bythe New Jersey Division of Revenue. Completion of this course will giveany notary (new or renewing) the ability to perform all notary duties withless liability and more confidence! Meets the standards of the New JerseyNotary Association and follows all of the laws concerning the position of aNew Jersey Notary Public from the New Jersey Division of Revenue.Loan Signing Agent: Advanced Notary Public Education for NJThe course is comprehensive, providing instruction for the position ofnotary public and the office of a “Notary Signing Agent.” Follow asigning from start to finish. See actual loan documents and take practiceloan documents home. You will receive a head start on how to set up youroffice and organization tips from notaries in the business. Affirms thestandards of the New Jersey laws concerning the position of a NewJersey Notary Public from the New Jersey Division of Revenue.BUSINESS AND PROFESSIONAL DEVELOPMENT 21

RETAIL, TOURISM & HOSPITALITYSales: Forming an Essential FoundationThis workshop will provide energy to your sales efforts whether you are newto the field or have many years of experience. Learn how to refresh your salesapproach and add spark and inspiration to your sales efforts. Participants willexplore ways to network, prospect, reach decision makers, make cold calls,create effective

The Workforce Development Institute provide job seekers and business leaders with skills, training, educational resources and business solutions needed to invest in and advance Burlington County's workforce for careers today and in the future. Since 2015, the Workforce Development Institute of Rowan College at