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SMS 9-1-1New Jersey NENA Fall MeetingNovember 22, 2013 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
SMS 9-1-1 Attempts for One Carrier» 71,000 Public SMS 9-1-1 Attempts 1/1/13 – 9/30/132 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
SMS 9-1-1 Progress To Date»»»»»»»»»52 PSAPs in 16 states36 use TCS GEM9-1-1 Web Portal6 use TTY10 Steering to Intrado28 Public AnnouncementsMore Announcements Soon20 PSAPs in Process of Being DeployedMore Than 150 PSAPs in QueueT-Mobile FOA Later This Month!3 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
Deployment Options» GEM 9-1-1 Web Interface» TTY» Direct IP – i3 Interface (MSRP)4 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
Anything Unexpected?» PSAPs need to have 24X7 controlof their Internet access.» Web interface training is easierand faster than expected.» Location will vary amongcarriers.5 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
How’s it going? Like wireless 9-1-1, SMS 9-1-1 is beingdeployed in a variety of ways: State level, County level, PSAP level States are beginning to see the need toavoid fragmentation CaliforniaFloridaNew JerseyMarylandWill texts from all carriers look the same?6 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
The Argument for StatewideDeployment7 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
The Argument for StatewideDeploymentVerizon Wireless Only 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2All Wireless Carriers8A Subsetof All Carriers
A Controlled SMS 9-1-1DeploymentAll Wireless Carriers 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 29
Benefits» Uniformity Wireless Carrier CoverageInterfaces Between PSAPs and CarriersUser Experience at the PSAP» Aggregation Reporting at the State and PSAP LevelsSingle Interface to PSAP“One-Throat-Choke” – No Need for thePSAP to Decipher Message in Order toTroubleshoot .Just Call TCSConsistent and Ubiquitous Service to the Residents ofMaryland10 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
TCS GEM911 User InterfaceNew IncomingMessagesHUNC isGraphicallyRepresented by theSize of theCircleActiveSessionsOther CallTakers’SessionsDrop-down WithCanned Responses, orFree TypeThe MDN and the CallTaker’s Username AreLAT/LON andShown in EachHUNCMessage Next to the ValuesTimestampRebidTransferFunctionalityPSAP: XYZ County 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
Smart911: Integrated SubscriberInfo» Smart911 Fully Integrated intoGEM911 Portal» Also Offer Standard Smart911» Delivery of Rich Media toPSAP Medical Conditions Allergies Disabilities Number of Residents in Home Bedroom Layouts in Home Photos of Dependents, Pets,Residence12 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
GEM911 versus TTYGEM911Full Character SetReduced Character SetBi-Directional SessionManagement(Full-Duplex)Uni-Directional SessionManagement(Half-Duplex)Location Delivered withSessionExisting AutomaticLocation Identifier (ALI)Process for LocationMulti-SessionManagementShort DeploymentTimelineAdditional DataIntegrationCPE IntegrationIP Network AccessibilityConsiderationsScreen Real Estate ImpactSeamless Migration toNG9-1-1 2013, TeleCommunicationSystems, Inc. (TCS). ProprietaryLevel 2TTYSingle-SessionManagementLonger DeploymentTimelinePossible Cost ImpactsCPE Integration - Loggingand ReportingReuses Existing OverloadTrunking PolicyOperational Familiarity13
SMS 9-1-1 PSAP DeploymentProcess» Pre-Deployment PSAPs/State Request SMS 9-1-1 Service From WirelessCarriersPSAPs Fill Out Checklist to Ensure Technical Readiness» Deployment Hold Kick-Off and Project Status CallsProvision PSAP DetailsProvision PSAP BoundariesConduct PSAP TrainingPerform Testing and Turn-up» Support 24x7 Maintenance and TroubleshootingTL 9000-Certified Network Operations Center14 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
Current TCC DeploymentArchitectureLegacyPSAP (TTY)TransitionalPSAP (GEM)TextControlCenterCarriersNext GenerationPSAP (i3 MSRP)PSAPs15 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
Multiple Service Provider ChallengeTCC 1LegacyPSAPTCC 2TransitionalPSAPTCC 3Next GenerationPSAPTCC 4CarriersPSAPs16 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
EMedia Architecture –Interconnectivity TPSSIPTCC 2SIPNext GenerationPSAPTCC 3Carriers 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2StatePSAPs
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2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
Questions?20 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
Thank you! 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
atic Location IdentifierMSCMobile Switching CenterCPECustomer Premise EquipmentMSRPMessage Session Relay ProtocolDBDatabaseNENANational Emergency NumberAssociationECaTSEmergency Call Tracking SystemNG9-1-1Next Generation 9-1-1POIPoint-of-InterconnectionPSAPPublic Safety Answering PointSIPSession Initiation ProtocolSMSShort Message ServiceSRSelective RouterEMInetESInetESRKFCCHTTPSEmergency Media InternetProtocol NetworkEmergency Services InternetProtocol NetworkEmergency Services Routing KeyFederal CommunicationsCommissionSecure Hypertext TransferProtocolHUNCHorizontal UncertaintySSPSystem Service ProviderIPInternet ProtocolTCCText Control CenterLAT/LONLatitude, LongitudeTCSTeleCommunication Systems, Inc.LSRGLegacy Selective Router GatewayTDMTime Division MultiplexingMDNMobile Directory NumberToIPText over Internet ProtocolMFMulti-FrequencyTTYTeletypeMISManagement Information SystemWSPWireless Service Provider22 2013, TeleCommunication Systems, Inc. (TCS). ProprietaryLevel 2
2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 SMS 9-1-1 Progress To Date »52 PSAPs in 16 states »36 use TCS GEM9-1-1 Web Portal »6 use TTY »10 Steering to Intrado »28 Public Announcements »More Announcements Soon »20 PSAPs in Process of Being Deployed »More Than 150 PSAPs in Queue »T-Mobile FOA Later This Month! 3
