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11TH ANNUAL STEVIE AWARDSFOR SALES & CUSTOMER SERVICEAwards Banquet and PresentationsFriday, February 24, 2017Caesars Palace Las Vegas, NevadaSPONSORS
Welcome to the 11th annual Stevie Awards for Sales & Customer Service, the world’s top honorsfor business development, sales, contact center, and customer service professionals.This year the program received more than 2,300 nominations, an increase of 10% over 2016,from organizations in 43 nations.From November 2016 through early February this year, 161 professionals around the worldreviewed, rated and commented on the nominations. Just about 40% of the entries they rated receivedaverage scores high enough to qualify as Finalists, all of which will be recognized tonight as Gold,Silver or Bronze Stevie Award winners. All of the judges are acknowledged in this program. We can’trun a successful awards program without our volunteer judges, and we can’t thank them enough fortheir participation.Stevie Awards competitions receive more than 10,000 nominations each year from organizations ofevery type in more than 60 nations. This spring we’re accepting entries for the 4rd annual Asia-PacificStevie Awards, The 15th Annual American Business Awards, The 14th Annual International BusinessAwards and the second edition of the Stevie Awards for Great Employers. I invite you to learn moreabout these and our other competitions at www.StevieAwards.com.Thank you for participating in the 11th annual Stevie Awards for Sales & Customer Service, and forjoining us this evening. Best wishes for continued success!Cordially,Michael GallagherPresident, The Stevie AwardsTHE STEVIE AWARDS10560 Main Street Suite 519 Fairfax, Virginia 22030 U.S.A.703.547.8389 Fax: 703.991.2397 help@stevieawards.comwww.stevieawards.com
Program5:15 pmAwards presentations in this orderBusiness Development CategoriesNew Product & Service CategoriesSolution Provider Categories6:00 pmReception7:00 pmDinner7:40 pmAwards presentations in this orderSales Distinction CategoriesSales Individual CategoriesSales Team CategoriesSales Achievement CategoriesCustomer Service & Contact Center Individual CategoriesCustomer Service & Contact Center Team CategoriesCustomer Service & Contact Center Achievement CategoriesCustomer Service Success CategoriesCustomer Service Department of the Year Categories,including the People’s Choice Stevie Awards forFavorite New ProductsPresentation of the Grand Stevie Award trophies3
Learn more about the 2017 Final Judges.Final Judging CommitteesFinal judging was conducted in late January to early February 2017 by members of seven specialized committees.Their average scores determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists.We thank all of the judges for their time, interest and insights.CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL& ACHIEVEMENT FINAL JUDGING COMMITTEECUSTOMER SERVICE & CONTACT CENTER TEAMFINAL JUDGING COMMITTEECHAIR:Will O’Keeffe, Global Customer SupportAcquia, Inc, BurlingtonMassachusetts, USACHAIR:George Cleveland, VP of Channel OperationsCricket WirelessAtlanta, Georgia, USACOMMITTEE:Teresa Allen, Owner/President, Common Sense SolutionsTraining & Consulting, Shreveport, Louisiana, USALois Chianese, Principal, BenefitWallet Client Services, Conduent,New York, New York, USANick Daines, VP Customer Care, WP Engine, Austin, Texas, USAGary Fewkes, Director, Customer Service and Call Center Operations,Traeger Wood Fired Grills, Salt Lake City, Utah, USAChris Luna, Director, Customer Advocacy, TCL North America,Corona, California, USAEmma Oberdieck, Consumer Experience Strategic Consultant,Humana, Inc., Louisville, Kentucky, USASharon Roen, Assoc. Director of Call Centre Corporate Office,J2 Global Communications, Hollywood, California, USAJoshua Strahler, Support Center Manager, Network Alliance Inc.,Richmond, Virginia, USALori Sullivan, Owner, Process Infinity, LLC, Avon, Indiana, USACOMMITTEE:Aditya Baswan, Senior Project Manager-Operational Excellence,Abu Dhabi Commercial Bank, Abu Dhabi, United Arab EmiratesCynthia Carle, Core Team Lead, eMoney Advisor, LLC,Philadelphia, Pennsylvania, USALeighton Carroll, President, Quadgen, Johns Creek, Georgia, USADr. Andrea Graham, Engineer & Professor, Prosper, Texas, USAPeggy Heafey, Director – Intermediary Partner Care,Marriott International, Inc., Omaha, Nebraska, USARussell Leboff, Vice President Business Development, Partner,Education Solutions Services (ESS), Richmond, Virginia, USAJodie Monger, President & CEO, Customer Relationship Metrics,Sterling, Virginia, USABJ Winkler, Director of Customer Experience,WP Engine,Austin, Texas, USAJamie Zaffke, Customer Sales and Service Manager,Alliance Laundry Systems, LLC, Ripon, Wisconsin, USA5
Survival StrategyFirst Priority to CustomersService differentiationGreater ability of Contact CenterWith our partners around the world,KT is already leading the way to 5G.KT will make it the first 5G experience ever in PyeongChang 2018 Olympic Winter Games.KT is creating a new 5G World.Shortcut to 5G Services Congratulations to these Stevie Awards finalistsand thank you to the Stevie Awards.We are honered to be nominated.1IVR or Web Service Solution - New2Award for Innovation in Customer Service- Telecommunications Industries3Telesales Team of the Year
Final Judging CommitteesCUSTOMER SERVICE DEPARTMENT & SUCCESSFINAL JUDGING COMMITTEESALES ACHIEVEMENT & NEW PRODUCT/SERVICEFINAL JUDGING COMMITTEECHAIR:Chuck Browne, Customer Care Operations ManagerVivintProvo, Utah, USACHAIR:Kelly Waltrich, SVP of Marketing & CommunicationseMoney Advisor LLCRadnor, Pennsylvania, USACOMMITTEE:Greg Allen, Insurance Agent, Farmers Insurance,West Jordan, Utah, USASam Baddeley, Business Improvement Manager,Kuoni Global Travel Services, London, United KingdomRich Bradley, Chief Operating Officer, ath Power Consulting,Orlando, Florida, USABlake Deakin, VP Client Services, SmartLinx Solutions LLC,Edison, New Jersey, USAJason Larsen, General Manager,Clearwater Commercial Landscapes, Round Rock, Texas, USAConnor MacArthur, CFO, Mission Belt, Lehi, Utah, USARaj Motwane, SVP, Client Success & Operations,IANS Advisory & Consulting, Boston, Massachusetts, USAHeather Nowak, Director, Nova Auditing Ltd,Sittingbourne, Kent, United KingdomVijay Ramchandran, Head of Services Customer Experience,Citrix Systems, Fort Lauderdale, Florida, USAAdam Ruri, Manager, Field Management Development Program,Liberty Mutual Insurance, Orlando, Florida, USAJoao Santanna, CRM Director, Oi, Rio de Janeiro, BrazilPaul Shiroma, Director, Training, First American,Santa Ana, California, USARyan Smith, Senior Manager of Media, Houston Astros,Katy, Texas, USABeth Smith, Specialist, Delivery Operations,OpenAgile Centre for Learning, Boulder, Colorado, USACOMMITTEE:Joe Gaeckle, Managing Principal, Lincoln Financial,Philadelphia, Pennsylvania, USASundy Grubel, Senior Design Director, Design and Innovation fromAccenture Interactive, Atlanta, George, USAMurat Kilinc, Corporate & Commercial Marketing Division Head,QNB Finansbank, Istanbul, TurkeyAmine Kiwan, Customer Solution Support Supervisor, DHL Express,Beirut, LebanonJason Lahita, President & Co-Founder, FiComm Partners, LLC,Los Angeles, California, USAAmy Leis, Financial Advisor, Janney Montgomery Scott LLC,Mount Laurel, Pennsylvania, USACatherine Molloy, Director, Auspac Business Advantage,Maroochydore, Queensland, AustraliaLeslie Phillips, Senior Manager Internal Communications, GoDaddy,Gilbert, Arizona, USAChristina Pitchford, Partner, Cassidy, Connor & Pitchford, LLC,Philadelphia, Pennsylvania, USATara Sporrer, SVP, Marketing, Moxie (www.gomoxie.com),San Bruno, California, USAJoe Steuter, Director of Marketing, Peak Advisor Alliance,Omaha, Nebraska, USAAniket Suru, Regulatory Programme Manager, HSBC,London, United KingdomKyle Van Pelt, Managing Director of Partnerships, Riskalyze,Atlanta, Georgia, USAStephen Waltrich, Senior Vice President of Operations,Mill Creek Capital Advisers LLC,Conshohocken, Pennsylvania, USA7
Final Judging CommitteesSALES INDIVIDUAL & BUSINESS DEVELOPMENT FINALJUDGING COMMITTEESALES TEAM & SALES DISTINCTIONFINAL JUDGING COMMITTEECHAIR:Stephen Gill, PresidentStephen Gill Associates, Aston on TrentDerbyshire, United KingdomCHAIR:Jeff Taylor, Co-Founder & Managing PartnerDigital RiskMaitland, Florida, USACOMMITTEE:Mandarr Agshikar, General Manager & Business ExcellenceConsultant, Ajhinkkya FZE, Dubai, United Arab EmiratesDavid Bostock, Division Director, Integral UK Ltd.,Ashford, Kent, United KingdomPam Dunleavy, VP, Sales & Marketing, AIReS,Pittsburg, Pennsylvania, United StatesHeisha Freeman, EVP, Sales & Marketing, MoveCenter,Dallas, Texas, USARobert Gillespie, Executive Vice President,New York Community Bancorp, Cleveland, Ohio, USAEric Louttit, Partner Digital Agency, Birst Group, Inc.,New York, New York, USAJason Mathias, Chief Operating Officer, Homesnap, Inc.,Washington, D.C., USAScott McIntyre, Chief Instigator – Owner, Infinite Green,Minneapolis, Minnesota, USADonald Pillai, Strategic Business Advisor, Robust Marketing,Pretoria, Gauteng, South AfricaAlec Stern, Owner, www.thehandycane.com,Waltham, Massachusetts, USACOMMITTEE:Ana Cruz, Mortgage Agent, L A Mortgage Team,Mortgage Intelligence, Burlington, Ontario, CanadaSimon Frewer, Global Director of Sales, CEB,Washington, D.C., USAStanley Goodrich, Public Relations Manager, SYSPRO,Costa Mesa, California, USAJungAh Han, Executive, Sales Transformation Support, Organizationof Enterprise Services in Transformation & Operations, IBM Korea,Seoul, KoreaEvelyn Hsia, Head of Sales Operations, WePay,Redwood City, California, USAFrank Maylett, CEO, RizePoint, Salt Lake City, Utah, USANic Strahl, Director of Marketing, New Developments, Citi Habitats,New York, New York, USAJulie Taylor, Chief Consultant, Business Coaching 1-1 LLC,Washington, D.C., USACigdem Wondergem, Director Global Sales Operations,DHL Global Forwarding, Bonn, Germany9
Final Judging CommitteesSOLUTION PROVIDERFINAL JUDGING COMMITTEECHAIR:Alaa Jamaleddine, Senior Back Office AdvisorDHL ExpressBeirut, LebanonCOMMITTEE:Salam Abdulhameed Al Ghoul, Business Managing Director,Medius Marketing Partners, KuwaitTirupathi Anand, Strategy Advisor,Motivaluate Consulting & Training FZ LLC,Dubai, United Arab EmiratesIbrahim Ballout, Export Sales Manager, Plasti Lab S.A.R.L,Beirut, LebanonCarmit DiAndrea, Director, Customer Contact Analytics,Charter Communications, Omaha, Nebraska, USAAllison Graham, Resiliency Ninja (Founder, Author), ElevateBiz,London, Ontario, CanadaJad Jamaleddine, Marketing Manager, JAMACO DMCC,Abu Dhabi, United Arab EmiratesJames Koons, Chief Privacy Officer, dotmailer,London, United KingdomMehmood Mansoori, Member of Executive Management and HeadMarketing, Online Sales, IT, Customer Experience Management,HDFC ERGO General Insurance, Mumbai, IndiaKaren McFadzen, Director, Vision Training Australia,Haberfield, New South Wales, AustraliaDr. Ilker Met, Chief Enterprise Architecture andChairman of the Board, Ziraat Teknoloji, Istanbul, TurkeyIbrahim Zoghbi, Finance Director, Pillar Invest, Beirut, Lebanon11
Learn more about this judging panel.Preliminary JudgesThe following professionals participated in preliminary-round judging of the 11th annual Stevie Awards forSales & Customer Service from November 2016 to January 2017. Their average scores determined the Finalists inthe sales awards, contact center awards, business development awards, and customer service awards categories.We thank them for their time, insights and interest.Asburche Adalan, Business and Sales Development Mgr.,DHL Express US, Miami, FL USATara Griffin, Senior Solutions Consultant, Genesys, Flagler Beach, FL USAHeidi Guzman, MBA, Consorcio Kairos, VILLAHERMOSA,Tabasco, MexicoAmit Kumar Agarwal, Sr Manager, FarePortal India Pvt. Ltd,Gurgaon, Haryana IndiaNabyl Hassain, Director of Telesales, DHL, Miami, FL USAShelly Alder, Manager, Domestic Customer Service, J.R. Simplot Company,Boise, ID USAMary Henson, Membership Care Coordinator,United States Equestrian Federation, Lexington, KY USAScott Anschuetz, CEO, Visualize-Inc, Birmingham, MI USADeepak Kumar, Hotkar Manager, Jasper Industries Private Limited,Hyderabad, Telangana, IndiaDavid Araujo, Direct Sales Supervisor, DHL Express São Paulo,São Paulo, BrazilLin Hui Kai, Deputy Manager, Cathay Life Insurance Co., Ltd.,Taipei, TaiwanBenj Arriola, SEO Director, Myers Media Group, San Diego, NC USABilal Asci, Customer Value Group Manager, n11.com, Istanbul, TurkeyAdam Ihrig, Business Analyst, JPMorgan Chase, Heathrow, FL USARonald Joseph, Avecilla Process Auditor, Globe Telecom,Manila, PhilippinesLinden Ingram, EVP Sales, Imparta Inc, Austin, TX USAJoann Kay, Customer Care Director, GraduationSource,Port Chester, NY USAStuart Bankey, Manager, Community Management Rackspace,San Antonio, TX USAUmut Kececioglu, Mobile Services Manager, Yapi Kredi Bankacilik Üssü,Kocaeli, TurkeyMike Bare, CEO, BARE International, Washington DC USANick Broadbent, VP Global Support, DataCore Software,Reading, United KingdomTony Keesee, Director of Customer Care, VPay, Richardson, TX USAJoshua Kelley, Supervisor, Leadership Operations Training, MTM, Inc.,West St Paul, MN USARandi Busse, President, Workforce Development Group, Inc.,Massapequa Park, NY USAKathy Leckey, Vice President of Marketing, SomethingNew,New York, NY USAPembe Candaner, Founder, President, JobzMall, Tustin, CA USALucia Caron, Manager, Customer Support, Verint Systems Inc.,Herndon, VA USASandra Lynch, Account Manager, John Hancock, Boston, MA USADavid Madacsi, Senior Technical Customer Support Engineer, GrassValley,Lakewood, CO USABeth Castro, AVP – Commercial Enablement, AT&T, Houston, TX USAJoe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamilnadu, IndiaWessam Massoud, Programme Delivery Manager,Abu Dhabi Systems & Information Center (ADSIC),Abu Dhabi, United Arab EmiratesBrian Correia, Director, Sales & Client Services, Solstice Dental & Vision,Plantation, FL USARowena Maxwell, Senior Manager, Accenture, London, United KingdomMarc Cowan, Fellow at the Institute of Supply Chain Management,Dolphin International, United KingdomJudy Mod, Founder, CEO, Chief Adoption Officer, RevenueSphere,Atlanta, GA USAEmilia D’Anzica, VP, Customer Engagement, WalkMe,San Francisco, CA USAAnni Mollett, SVP, Senior Credit Products Manager, Bank of America,Merrill Lynch, Dallas,TX USARobyn Davis, Trade Show Strategy Specialist, When I Need Help,Columbia, SC USAThomas Moor, Global Director, Strategy and Planning,Sartomer (a business unit of Arkema), Exton, PA USALuis Deza, General Manager, Canto Rodado Consulting,Miraflores, Lima, PeruAnn Moreth, Sr. Customer Service Engagement Manager,UPMC Health Plan, Pittsburgh, PA USASheryl Dobson, Director of Customer Support, J2 Global Cloud Services,Ottawa, ON CanadaAlan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ USAJason Morris, Director of Operations, SRS Acquiom LLC,Denver, CO USAEve Dumovich, Publisher, Snowline Publishing, Ashford, WA USARajendran Nair, VP, Marketing, Rootstock Software, Fremont,CA USACaroline Edwards, Consumer Information Centers Product Manager,Blue Cross/Blue Shield of Tennessee, Chattanooga, TN USATracy Neiser, Customer Service Manager, Active Exhaust Corp.,Toronto, ON CanadaAndrew J. “Flip” Filipowski, Executive Chairman & CEO,SilkRoad Technology, Winston, Salem NC USAKen Overly, Vice President, Operations, EFG Companies, Dallas, TX USAKadir Mustafa Ozturk Executive Vice President/ADC & Digital BankingSolution Projects, Intertech Bilgi Islem ve Pazarlama Ticaret A.S.,Istanbul, Sisli, TurkeyShannon Gregg, Director, Sales Operations, TeleTracking,Pittsburgh, PA USA13
Preliminary JudgesLeticia Padilla, Corporate Recognition and Citizenship, Concentrix,Fremont, CA USAWill Tarrant, Managing Partner, Service Metrics Group, Plano, TX USAAsli Tas Kayabas, Psychologist, Trainer, Founding Partner,Awards Consultant, Kuzey Academy, Istanbul, TurkeyLou Reinemann, Director, Customer Care, SmartBear Software,Somerville, MA USAÖzge Tekalp, Director, Türk Ekonomi Bankasi A.S, Istanbul, TurkeyRJ Riemer, VP Support Operations, VIZIO, Inc., Dakota Dunes, SD USAJulie Thomas, President & CEO, ValueSelling Associates,Rancho Santa Fe, CA USAToni Roberts, VP, Customer Service & Operations,Delta Dental of Michigan, Ohio & Indiana, Farmington Hills, MI USAKelly Thomas, Assistant Vice President, Transfer Agent,OppenheimerFunds, Inc., Centennial, CO USAVicki Rollins, Sales Operations & Marketing Professiona,Glenaden Homes, Inc., Toronto, ON, CanadaIrem Tuzunalper, Founder & CEO, EXTRA Loyalty Solutions Co.,Istanbul, TurkeySharon Rudd, Organisational Development & Sales Consultant, TNT,Mascot, NSW, AustraliaStu Schlackman, Owner, Competitive Excellence, Richardson, TX USALori Van Dyke, Manager, Customer Care, Access One Inc,Chicago, IL USAPaula Seeger, Library Technician 2, University of Oregon Libraries,Eugene, OR USAChris Vasan, Communcations Lead, Cisco Systems, Inc.,Raleigh Triangle Park, NC USARandy Selleck, Sr. Director, Call Center Operations, Assurant Solutions,Atlanta, GA USAMadalina Vilau, Managing Director, Expo Media, Bucharest, RomaniaBill Shelton, Senior Vice President, USHEALTH Advisors,Grapevine, TX USACharles White, Principal Administrator,International relations officer (retired),European Commission, Brussels, BelgiumSunil Wadhwa, VP – Customer Success, Druva, Sunnyvale, CA USAMelda Sofuoglu, Channel Experience & Operations Development Manager,Call Center Operations & Experience & Development, Istanbul, TurkeyNicolette Wuring, Managing Director, Customer Management Services,Amstelveen, NetherlandsAndrzej Szczepaniak, Deputy Director, Central Settlement Services Bank,Zachodni WBK S.A., Poznan, PA Poland15
9999999999999999999999999999999999999999999999See more information about the2017 Stevie Award Winners2017 WinnersSales Director of the YearSALES INDIVIDUAL CATEGORIESGOLD STEVIE WINNER:Vivint Smart Home, Provo, UT USA:Tim Jooste, Sales DirectorSILVER STEVIE WINNERS:Lennox Industries, Richardson, TX USA:Angela Chapoy, Regional DirectorSales Partnerships, Broomfield, CO USA:Brian Duxbury, Sales DirectorVMware, Palo Alto, CA USA:Mike Blanchette, Senior Director of GlobalField EnablementBRONZE STEVIE WINNERS:DHL Express, Mexico City, Mexico:Saúl González Rivera, Sales Director, Field, North MXDHL Express, Mexico City, Mexico:Eduardo Ramírez Portillo, National Sales DirectoriHeartMedia, Inc., New York, NY USA:Shawn Winters, VP, Inside Sales TeamSenior Sales Executive of the YearGOLD STEVIE WINNER:Aflac, Columbus, GA USA:Andy Glaub, Senior Vice President; Director of SalesSILVER STEVIE WINNERS:Concentrix, Fremont, CA USA:Rick Rosso, Senior Vice President of Sales andAccount ManagementCreative Lodging Solutions, Lexington, KY USA:Cindy Rudovich, CSOBRONZE STEVIE WINNERS:FIS Global, New York City, NY USA:Sona Jepsen, Global Head of Sales EnablementSales Partnerships, Broomfield, CO USA:Fred Kessler, Founder and Chief Sales OfficerWorldwide Sales Executive of the YearGOLD STEVIE WINNER:Berry Plastics. Evansville, IN USA:Tracey York, Vice President of Global Talent ManagementSales Manager of the YearGOLD STEVIE WINNER:Infinity, Cedar Rapids, IA USA:Matt Rouhan, Director of Sales AgencySILVER STEVIE WINNERS:DHL Express U.S., Franklin Park, IL USA:Paula Collins, Head of Sales for New EnglandDHL Express U.S., Franklin Park, IL USA:Firehiwot Abebe, Area Sales ManagerVivint Smart Home, Provo, UT USA:Daniel Biddulph, Sales ManagerBRONZE STEVIE WINNERS:DHL Express, Lagos, Nigeria:Olaniran Fafowora, DHL Express Nigeria CountryCommercial ManageriHeartMedia, Inc., New York, NY USA:Marcus Cash, Manager, National Media ConsultantSales Partnerships, Broomfield, CO USA:Ryan Steiner, Sales ManagerNational Sales Executive of the YearGOLD STEVIE WINNER:Creative Lodging Solutions, Lexington, KY USA:Beth Magnin, National Director of SalesSILVER STEVIE WINNERS:Creative Lodging Solutions, Lexington, KY USA:Kim Borozan, Senior Director of National SalesMarket Track, Chicago, IL USA:Justin Hartanov, Executive Vice President,Asia DevelopmentBRONZE STEVIE WINNERS:Berry Plastics. Evansville, IN USA:Mark Siebert, VP of CommercialCreative Lodging Solutions, Lexington, KY USA:April Chaney, Director of National SalesDHL Express, Mexico City, Mexico:Alfredo García Ita, National Sales ExecutiveiHeartMedia, Inc., New York, NY USA:William Criswell, Inside Sales ExecutiveWyndham Vacation Ownership, Orlando, FL USA:Brendon Buirski, Vice President,16
S INDIVIDUAL CATEGORIES —ContinuedSales Training or Education Leader of the Year —All Other IndustriesSales Operations Professional of the YearGOLD STEVIE WINNER:Symantec Ltd, Dublin, Ireland:Darren Doheny, Learning ConsultantSILVER STEVIE WINNERS:Lennox Industries, Richardson, TX USA:Jose De La Portilla, Technical Training ManagerVivint Smart Home, Provo, UT USA:Adam Webb, Manager of SalesBRONZE STEVIE WINNERS:Dun & Bradstreet, Malibu, CA USA:Amber Colley, Vice President Coaching and Performanceat Dun & Bradstreet in the Emerging BusinessesiHeartMedia, Inc., New York, NY USA:Melanie Eakin, Director of Organizational EffectivenessThe Horton Group, Chicago, IL USA:Jay Fortuna, Director of Sales Training & DevelopmentVMware, Palo Alto, CA USA:Roger Parrish, Director of Content Strategy andSales MethodologyGOLD STEVIE WINNER:j2 Global, Inc., Woburn, MA USA:Seamas Egan, Associate Director, CampaignerEmail MarketingSILVER STEVIE WINNERS:FieldEdge, Fort Myers, FL USA:Marc Werthmoeller, Director of Sales OperationsVMware, Palo Alto, CA USA: VMware:Roger Parrish, Director of Content Strategy andSales MethodologyBRONZE STEVIE WINNERS:Dun & Bradstreet, Malibu, CA USA:Don Berkman, Senior Vice President for Sales Operationsand Training, Dun & Bradstreet Emerging BusinessesLennox Industries, Richardson, TX USA:Reed Smetters, Texas Zone ManagerSales Training or Education Leader of the Year —Business ServicesGOLD STEVIE WINNER:Sandler Training, Kansas City, MO USA:Dan Stalp, PresidentSILVER STEVIE WINNERS:NCR Corporation, Duluth, GA USA:Julie Betts, Strategic Global Learning Business PartnerSales Partnerships, Broomfield, CO USA:Jeff Valentine, Training DirectorSelling Energy, Burlingame, CA USA:Mark Jewell, Co-founder and PresidentBRONZE STEVIE WINNERS:Ali Thiab, Amman, Jordan:Ali Thiab, Sales Facilitator, Coach and MentorAuspac Business Advantage, Buderim, QLD, Australia:Catheriine Molloy, Managing DirectorServiceNow, Santa Clara, CA USA:Giles Giddings, Sales Enablement ManagerSales Representative of the Year — Services IndustriesGOLD STEVIE WINNER:ListenTrust, Portland, ME USA:Carlos Ortega, Sales AgentSILVER STEVIE WINNER:Sales Partnerships, Broomfield, CO USA:David Ricks, Sales RepresentativeBRONZE STEVIE WINNERS:Elite Wealth Group, San Jose, CA USA:Liru (Jenny) Chang, Vice PresidentWyndham Vacation Ownership, Orlando, FL USA:Jason Page, In-House SalespersonSales Representative of the Year — Technology IndustriesGOLD STEVIE WINNER:Vivint Smart Home, Provo, UT USA: Chad Oram17
S INDIVIDUAL CATEGORIES —ContinuedSALES TEAM CATEGORIESSales Representative of the Year — All Other IndustriesGlobal Sales Team of the YearGOLD STEVIE WINNER:DHL Express U.S., Franklin Park, IL USA:Ryan Doherty, Senior Manager of International SalesSILVER STEVIE WINNERS:DHL Express U.S., Franklin Park, IL USA:Andrew Corbett, National Account ManagerDHL Express U.S., Franklin Park, IL USA:John Leightner, National Account ManagerDHL Express U.S., Franklin Park, IL USA:Heather Beeler, Senior Tactical Account ExecutiveDHL Express U.S., Franklin Park, IL USA:Todd Shook, National Account ManagerDHL Express U.S., Franklin Park, IL USA:Isela Alcocer, International Account ManagerDHL Express U.S., Franklin Park, IL USA:Andrew Spicer, Telesales Account ManagerBRONZE STEVIE WINNERS:DHL Express U.S., Franklin Park, IL USA:Zach Cogswell, Sales RepresentativeDHL Express U.S., Franklin Park, IL USA:Brandon Kennedy, Sales ExecutiveDHL Express U.S., Franklin Park, IL USA:Nate Hardy, National Account ManagerDHL Express U.S., Franklin Park, IL USA:Lie Han, Major Account ExecutiveDHL Express, Mexico City, Mexico:Tracy Stephanie García Guadarrama,Major Account Executive — Field SalesDHL Express, Mexico City, Mexico:Maricela Vargas Hernández, Telesales ExecutiveiHeartMedia, Inc., New York, NY USA:Jeffrey Croy, National Sales ConsultantGOLD STEVIE WINNER:Sterling Talent Solutions, New York, NY USA:Sterling Talent Solutions Global Sales TeamSILVER STEVIE WINNER:VMware, Palo Alto, CA USA:VMware Global Sales TeamBRONZE STEVIE WINNER:Berry Plastics. Evansville, IN USA:Berry Plastics Global Sales TeamNational Sales Team of the Year — Business Services,Diversified Services, Financial Services & InsuranceGOLD STEVIE WINNERS:Alder Holdings LLC, Orem, UT USA:Alders National Sales TeamUSHEALTH Advisors, LLC, Haslet, TX USABRONZE STEVIE WINNERS:Market Track, Chicago, IL USA:Market Track’s National Sales Team Enjoys Best Year EverReliance Capital Asset Management Ltd., Mumbai,Maharashtra, India: Reliance Nippon Life AssetManagement — National Sales TeamNational Sales Team of the Year — All Other IndustriesGOLD STEVIE WINNER:iHeartMedia, Inc., New York, NY USA:iHeartMedia Inside SalesSILVER STEVIE WINNER:Camp Bow Wow, Broomfield, CO USA:Camp Bow Wow’s Franchise Sales TeamCreative Lodging Solutions, Lexington, KY USASoftPro, Raleigh, NC USABRONZE STEVIE WINNER:Adobe Systems Incorporated, San Jose, CA USABerry Plastics. Evansville, IN USAComprehend, Redwood City, CA USAWillert Home Products, St. Louis, MO USA18
ne Sales Team of the YearSALES TEAM CATEGORIES —ContinuedGOLD STEVIE WINNER:Lennox Industries, Richardson, TX USASILVER STEVIE WINNER:Comcast, Philadelphia, PA USA:Comcast’s Digital Center of ExcellenceBRONZE STEVIE WINNERS:GoDaddy, Scottsdale, AZ USASharegate, Montreal, QC, CanadaGovernment Sales Team of the YearGOLD STEVIE WINNER:Carahsoft Technology Corp., Reston, VA USASILVER STEVIE WINNER:DHL Express U.S., Franklin Park, IL USAField Sales Team of the YearGOLD STEVIE WINNER:Sales Partnerships, Broomfield, CO USASILVER STEVIE WINNERS:Alder Holdings LLC, Orem, UT USAVivint Smart Home, Provo, UT USABRONZE STEVIE WINNER:Comprehend, Redwood City, CA USASales Support Team of the Year — Computer ServicesGOLD STEVIE WINNER:IBM, Armonk, NY USA:Driving Excellence in IBM Business PartnerOn-Boarding ExperienceSILVER STEVIE WINNERSIBM, Armonk, NY USA:Agile 24: Promoting Innovation and New Ways of Workingin support of IBM SellersIBM, Armonk, NY USA:Creating Innovative Collateral to Change the ClientExperience — IBM Proposal Centre of CompetenceIBM, Armonk, NY USA:IBM Guadalajara COE — Pursuing Excellence in ARIBM, Armonk, NY USA:IBM Japan Sales Support Team of the Year —Smarter ProposalIBM, Armonk, NY USA:IBM JPN Tokyo/Nagoya/Osaka: Advanced ProposalSupport for Cognitive EraIBM, Armonk, NY USA:Quality of Firm Order Validation, Speed of ExecutionBRONZE STEVIE WINNERS:IBM, Armonk, NY USA:IBM Japan: Smarter Sales Support Using WatsonTechnology: Cognitive Sales Concierge (CSC)IBM, Armonk, NY USA:Operational Excellence in IBM Centers (OpEC)Telesales Team of the YearGOLD STEVIE WINNER:Revana, a TeleTech Company, Gilbert, AZ USASILVER STEVIE WINNERS:ClearVision Optical Company, Hauppauge, NY USA:ClearVision Optical’s Team OutreachDHL Express U.S., Franklin Park, IL USA:DHL Express U.S. Direct Channel SalesInfinity, Cedar Rapids, IA USA:Infinity’s HiPo Sales TeamBRONZE STEVIE WINNERS:Beyond Codes Inc., Simi Valley, CA USA:Beyond Codes Smart Calling TeamKT, Seoul, South Korea19
S TEAM CATEGORIES —ContinuedVirtual Technology Sales Enablement andPre-sales Team of the YearSales Support Team of the Year — All Other IndustriesGOLD STEVIE WINNER:Cisco Systems, Inc. San Jose, CA USA:Cisco Global Virtual Engineering (GVE) OrganizationSILVER STEVIE WINNERS:GMC Software, Appenzell, SwitzerlandGuideWell Connect, Jacksonville, FL USA:Clear the Way to Checkout for CustomersZebra Technologies, Lincolnshire, IL USABRONZE STEVIE WINNER:ServiceNow, Santa Clara, CA USA:ServiceNow Sales EnablementGOLD STEVIE WINNER:DHL Global Forwarding, Miami, FL USA:DHL Global Forwarding U.S. Sales Support Teamis on fire!SILVER STEVIE WINNERS:DHL Express U.S., Franklin Park, IL USA:DHL US Sales Support TeamMondelez International Turkey, Kocaeli, Turkey:Mondelez International Turkey — Sales Audit SystemGenerated Growth By Increasing In-storeExecution PerformanceBRONZE STEVIE WINNERS:DHL Express, Lagos, Nigeria:DHL Express NG Credit TeamFamily Heritage Life Insurance Company of America,Broadview Heights, OH USA:Family Heritage Life Sales Support TeamGuideWell Connect, Jacksonville, FL USA:Making the GradeiHeartMedia, Inc., New York, NY USA:iHeartMedia Inside SalesKobie Marketing, St. Petersburg, FL USA:Kobie’s Creative (and Unsung) HeroesMarriott Vacations Worldwide, Orlando, FL USA:Marriott Vacation Club’s Sales Operations Team —the Catalyst for a thriving Sales Force!Sales Management Team of the YearGOLD STEVIE WINNER:iHeartMedia, Inc., New York, NY USA:iHeartMedia Inside Sales Management TeamSILVER STEVIE WINNER:Adobe Systems Inc., San Jose, CA USABRONZE STEVIE WINNERS:Berry Plastics. Evansville, IN USAInstaBoost Media, Tustin, CA USAMarket Track, Chicago, IL USASALES ACHIEVEMENT CATEGORIESSales Turnaround of the YearSales Operations Team of the YearGOLD STEVIE WINNER:InfinityQS International, Inc., F
for business development, sales, contact center, and customer service professionals. This year the program received more than 2,300 nominations, an increase of 10% over 2016, from organizations in 43 nations. From November 2016 through early February this year, 161 professionals around the world reviewed, rated and commented on the nominations.
