WIXLIB

Managed Video as a ServiceRFP Template

Managed Video as a Service Request for ProposalChoosing the right managed video surveillance solution isn’t easy. When evaluating a managedvideo solution, there are a wide range of considerations to take into account to ensure success.Key considerations include the solution provider’s track record of delivering results,results thesolution’s features and functionalityality, technical requirements, the technical support provided, therequired resources to deploy and maintain the solution and price.We created this RFP Tool to provide a core set of questions across all these key areas.areas Wealso recognize that while some providers may talk a good gamegame, their offerings often fall short.This RFP tool will arm you with areas to push on and will help you differentiate the field andhighlight the solution providers that will deliver bottom line results with the least possible ITstrain.This tool is designed for: Leaders in Loss Prevention, OOperations, Marketing, who are actively evaluatingManaged Video Solutions Sourcing or Procurement professionals who are kicking off an RFP process for theirinternal stakeholdersSuccess through a managed video surveillancesolution involves evaluation of these key areas: Overview Proven ROI Success Stories &Refereneces Awards/RecognitionCompany andSolutionKey Features &Functionality Video Management Collaboration &Sharing Reporting & DataIntegration Hardware/Software Performance &Scalibility SecurityTechnicalRequirementsSupport andServices ImpelmentationProcess Training Support Resources Pricing Model Software Costs Hardware CostsPricingPage 1 2012 Envysion, Inc.

Company and SolutionCompany and Solution OrientationBUSINESS IMPORTANCE:Video provides a firsthand look into daily store operations and actionable insights into storeperformance. Best-in-classclass managed video providers help their customers leverage video tomake better decisions drive 10-15%15% profitability improvementsimprovements. These providersoviders focus ondelivering value for their users, partnering with their customers to understand their crosscfunctional needs for video throughout the company and continuously developing innovativesolutions to their customers’ actual business challenges. To maximize you return, select avendor with a proven track record of working with companies similar to yours and a strong set ofcase studies and references that speak to specific ROI and payback results of theirthe solution.Your provider of choice should wworkork with you as a partner and demonstrate the ability to adaptto meet your needs as you grow and as your requirements expand beyond traditional securityand investigations. Therefore, your MVaaS provider should demonstrate the ability to scale,continuously innovate and respond to future requirementsrequirements.VENDOR PROFILEQuestionCompany legal nameName, title, email and phonehone of primary point ofcontactCompany addressCompany locations and number of employees ateach locationYear company was establishedIs your company privately or publicly held? Ifprivate identify corporate ownershipownership.Sales for most recent fiscal yearGross profit for most recent fiscal yearIncome before taxes for most recent fiscal yearAssets for most recent fiscal yearLiabilities for most recent fiscal yearEquity for most recent fiscal yearResponseQUALITATIVE QUESTIONS1. Provide background and detail on any previous engagements you have had with ourcompany.2. Provide a brief overview of your proposed solutionsolution.3. Provide typical ROI and payback period customers realize. How are these resultsachieved?Page 2 2012 Envysion, Inc.

Company and Solution4. Please provide 3 customer success stories. Include customer specifics, results andreferences if available.5. Describe your core competencies.6. What are the top three areas that differentiate you from your competitors?7. In what areas do you demonstrate technology leadership? How will you maintain thatleadership?8. Please list any partnerships or relationships with other companieses and how they improveyour ability provide a leading solution.9. Describe your product and technology roadmap for the next year. How often are newfeatures released?10. Provide a list of any notable market recognition, including praise by any industry groupsor market research firms and awards wonwon.Page 3 2012 Envysion, Inc.

Features and FunctionalityFeatures and FunctionalityVIDEO MANAGEMENT AND EASE OF USEBUSINESS IMPORTANCE :Increased video usage and collaboration across departments provides a network effect thatincreases profit impact and ROI of your video investment. To achieve this, the video solutionmust be easy-to-use,use, intuitive and remotely accessible to facilitate a rrapidapid enterprise-wideenterpriseadoption by various functional users. To accelerate ROI, userssers should be able to identifyactionable insights in minutes and work collaboratively together. Lastly, since the solution willbe utilized by 100s or 1,000s of users throughthroughoutout the company, the video system must be highlyscalable and easy to centrally manage and administer.VIDEO MANAGEMENT Q w/in 24MonthsNotPlanned orAvailableCommentsCan the solution accommodateminimum of 30 days retention forvideo?Does the solution work with bothIP and analog cameras? Both insame location with a single DVR?Can users remotely access thevideo solution via a webinterface?Does the solution provide accessto both live and recorded videofrom the same interface (singlesign in)?Does the solution allow users toview multiple locationsconcurrently through sameapplication instance and webinterface (single sign in)?Can a local instance of solutionbe accessed if internet is down?Is application available throughmobile devices?Can users search the video bydate/time and POS transactiondata?Can users search video bymotion? On an ad hoc basis?Page 4 201220 Envysion, Inc.

Features and leasew/in 24MonthsNotPlanned orAvailableCommentsCan users review multiple timesynchronized camera views?Can users take snapshot pictureof the video from within theapplication?Can video clips be saved andstored easily?Can point of sale (or otherbusiness data) be saved togetherwith video clips?Can users securely share clips toothers and/or to groups?Can video clips be storedcentrally for predeterminedamount of time?Can user create and tag videoclips with meta-data?data? Edit metadata and tags?Can user search for clips usingmeta data tags?Can administrators control towhich locations a user hasaccess through permission lists?Can administrators govern whatusers can do in the applicationvia user groups (i.e., searchvideo, download video, etc.)?ADDITIONAL QUALITATIVE QUESTIONS1. Comment on the systems easeease-of-use.2. Comment on ability to share video and collaborate across the organization.Page 5 201220 Envysion, Inc.

Features and FunctionalityDATA INTEGRATION AND REPORTINGBUSINESS IMPORTANCE :By integrating business system data with video, MVaaS providers create a powerful videodriven business intelligenceTM solution and deliver actionable insights into the business. Twokey enablers of video-driven business intelligenceTM are seamless integration of video withcritical business data and effective front end reporting toolstools. Main areasreas of difference amongproviders are the capability to integrate to a breadth of data systems and reporting capabilitiesto draw insights from those data systemssystems. The platform should come pre-loadedloaded with bestbpractice exception reports specific to your industry and business needs and also allow you tocreate custom reports for any performance metric. Exception reports should report across theentire enterprise and allow you to compare and contrast locations and employees,employees as well asdrill down to individual events and the associated videovideo.INTEGRATION ew/in 24MonthsNotPlanned orAvailableCommentsCan the solution be integrated tomultiple data systems includingPOS, Access Control, Time &Attendance, EAS, VideoAnalytics, Customer Loyalty,etc.?Does the solution accommodatevarious integration approaches(enterprise, network, serial etc)?Can new business data systemsbe integrated in 4 weeks or less?Please provide supportingcustomer reference(s) tovalidate?Is the solution web-based andaccessible through any PC orMac?Can the solution provide reportsand display data from anybusiness data system includingaccess control, EAS, customerloyalty, time & attendance, etc.?Does the solution provide theability to view reports acrossmultiple stores and at local,regional, full enterprise levels?Does the solution allow for newand customized reports?Page 6 201220 Envysion, Inc.

Features and leasew/in 24MonthsNotPlanned orAvailableCommentsDoes the solution have the abilitybilityto set up predefined reports forusers and groups of users?Can the solution auto-distributereports and share reports toselected users?Is data and reporting availablefrom the same application asvideo (single sign in)?Is all the transaction datasearchable and available tousers? Inclusive of cleared itemsand other key inputs that are notprinted on receipt?Do users have the ability to queryon all POS keystrokes/fields?Can uses build ad-hoc queries?Can users export report data toexcel or CSV file?Does the solution provideseamlesseamless video integration fromeach transaction to video of thattransaction?Does the transaction dataobscure video view (i.e., textoverlay)?Does the solution have the abilitybilityto set and adjust pre and postload video time to control howlong video will play before andafter the transaction?Can administrators control useraccess to reports and data (i.e.,restrict user access to data bylocation or report type)?Can the solution report on who isusing the system (log ins,duration, content viewed)?ADDITIONAL QUALITATIVE QUESTIONS1. Describe your capability and competence in business data system integration2. How many different types of business data systems have you integrated to? Totalnumber of integrations?Page 7 201220 Envysion, Inc.

Technical RequirementsTechnical RequirementsequirementsBUSINESS IMPORTANCE :To eliminate strain on the IT network and resources, the MVaaS provider should be able toscale up, accommodate 1,000s000s of usersusers, automatically update software without the need formanual patches and eliminate the burden of traditional video projects,ojects, which require dedicatedIT staff to install and maintain the systemsystem.T ECHNICAL ew/in 24MonthsNotPlannedorAvailableCommentsDo you offer a SaaS solutionwhere software is hostedremotely?Do you offer a locally deployedsolution?Is your application interface100% web based?Does the solution encryptsensitive customer data?Does the solution implement Tierlevel security (Web-App andDatabase)?Does the solution ensure full PCIcompliance (from an applicationperspective)?ADDITIONAL QUALITATIVE QUESTIONS1. Describe the architecture of the solution, please provide a diagramdiagram.2. Describe the security measures and PCI compliance of this solution.3. Describe the scalability of this solutionsolution.4. Describe the redundancy and recovery capabilities of your solutionsolution.5. Where is the database maintained? Is it client specific or a shared platform?6. What equipment is required for tthe solution?7. What is the hardware footprint (#CPU, memory, rack space, datacenter floorrequirements, etc.) for each deployment option?8. List any software/equipment necessary to maintain for the solution.9. Are there any limitations/restrictions on cameras which will work with the solution (i.e.,only IP cameras or only a certain brand of camera)?Page 8 201220 Envysion, Inc.