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OLGA PERDIKAKIAssistant ProfessorInformation & Operations Management Dept.Mays Business School Texas A&M University320 Wehner Building 4217 TAMUCollege Station, TX 77843-4217Phone: (979) 458-1765Fax: (979) le.com/site/operdikaki/EDUCATIONPh.D., Operations Management, University of North Carolina, 2009.Dissertation Title: “Essays on Retail Operations”Dissertation Advisor: Jayashankar M. SwaminathanM.S., Industrial Engineering, University of Florida, 2003.Thesis Title: “Modeling the Work Center Design Problems for Thermal Processes in SemiconductorManufacturing”Thesis Advisor: Elif AkçalıB.S., Industrial Management, University of Piraeus in Greece, 1998.Graduated with honors.RESEARCH AND TEACHING INTERESTSResearch Interests: Retail Operations, Interface of OM and Marketing, Supply Chain ManagementTeaching Interests: Operations & Supply Chain Management, Retail Operations, Spreadsheet ModelingRESEARCHPublications in Refereed Journals1. “Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer OperationalPerformance,” Olga Perdikaki, David Xiaosong Peng, and Gregory R. Heim (Forthcoming inProduction and Operations Management)2. “Traffıc-Based Labor Planning in Retail Stores,” Howard Hao-Chun Chuang, Rogelio Oliva, andOlga Perdikaki (Forthcoming in Production and Operations Management)Honorable Mention, INFORMS Service Science Section, Best Student Paper Award3. “Improving Valuation Under Consumer Search: Implications for Pricing and Profits,” OlgaPerdikaki and Jayashankar M. Swaminathan, Production and Operations Management, Vol 22,No. 4, 2013, pp. 857-874.4. “Effect of Traffic on Sales and Conversion Rates of Retail Stores,” Olga Perdikaki, SaravananKesavan, and Jayashankar M. Swaminathan, Manufacturing & Service Operations Management,Vol 14, No. 1, 2012, pp. 145-162.5. “The Perishability of Online Grocers,” Kyle Cattani, Olga Perdikaki, and Ann Marucheck,Decision Sciences, Vol. 38, No. 2, 2007, pp. 329-355.1
Papers under Review/Revision6. “Timing of Service Level Decisions for Retailers under Competition and Demand Uncertainty,”Olga Perdikaki, Dimitris Kostamis, and Jayashankar M. Swaminathan (Under revision)7. “An Integrated Approach for Retail Budget Allocations Across Store Labor and MarketingActivities,” Olga Perdikaki, Subodha Kumar, and Chelliah Sriskandarajah (Under revision)Work in progress8. “Outsourcing under Competition: When to Choose a Competitor as a Supplier?”(Joint work withEda Kemahlioglu Ziya)Conference Proceedings9. “Retail Sales Generation: A Methodological Comparison of Econometric Estimation andCalibration,” Howard Hao-Chun Chuang, Rogelio Oliva, and Olga Perdikaki, Proceedings of theInternational Conference of Systems Dynamics Society, St. Gallen, Switzerland, 2012TEACHING EXPERIENCEInstructorTexas A&M University, Mays Business School, College Station, TXINFO 364: Introduction to Operations and Supply Chain Management (Undergraduate Core) (2010-2014)Average rating for Spring 2014 (3 sections): 4.5/5.0University of North Carolina, Kenan-Flagler Business School, Chapel Hill, NCBUS 403: Operations Management (Undergraduate Core) (Summer 2008) (4.69/5.0)Teaching AssistantUniversity of North Carolina, Kenan-Flagler Business School, Chapel Hill, NCBUS 403: Operations Management (Undergraduate Core) (2007-2008)EMBA 703: Operations Management (Executive MBA Core) (2007-2008)EMBA 718: Global Supply Chain Operations (Executive MBA Elective) (2007-2008)MBA 718: Global Supply Chain Operations (MBA Elective) (2007-2008)University of Florida, Department of Industrial and Systems Engineering, Gainesville, FLEIN 4354: Engineering Economy (Undergraduate) (2001-2003)EIN 6357: Advanced Engineering Economy (Graduate) (2001-2003)Introduction to Industrial Engineering (Summer 2002)HONORS AND AWARDS Kenan-Flagler Business School “Outstanding Student Teaching Award”, 2009Interdisciplinary Ph.D. student award for excellence in teaching in the Business AdministrationProgramKenan-Flagler Business School “Outstanding Graduating Student Award”, 2009Interdisciplinary Ph.D. student award for excellence in the Business Administration ProgramUNC Graduate School “Dissertation Completion Fellowship”, 2008-20092
Competitive, university-wide award in recognition of quality of scholarly research andprogress towards the degree.Kenan-Flagler Business School “M. Wayne Delozier Fellowship”, 2007Interdisciplinary Ph.D. student award for excellence in the Business Administration ProgramResearch Assistantship, Kenan-Flagler Business School, UNC, 2004-2008German Exchange Service Scholarship, 2000Academic excellence scholarship to attend summer school in Heidelberg, GermanyGreek State Scholarship Foundation Awards, 1994-1998Academic excellence award throughout all years of undergraduate studiesRanked 1st in the Department of Industrial Management, University of Piraeus, Greece, 19941998Ranked 1st among all graduates in the University of Piraeus, Greece, 1998FACULTY APPOINTMENTAssistant Professor, Department of Information & Operations Management, Mays Business School,Texas A&M University, College Station, TX (http://www-info.tamu.edu/)August 2009-presentPROFESSIONAL EXPERIENCEHigh School Instructor Kaklamanis School, Athens, Greece (1995-2000)English, Math, Chemistry, and PhysicsPRESENTATIONS “An Integrated Approach for Retail Budget Allocations Across Store Labor and Marketing Activities” INFORMS Annual Meeting, San Francisco (November 2014)POMS Annual Meeting, Atlanta (May 2014)McGill University, Desautels Faculty of Management (December 2013)INFORMS Annual Meeting, Minneapolis (October 2013) “Timing of Service Level Decisions for Retailers under Competition and Demand Uncertainty” Baruch College, Zicklin School of Business (February 2015)University of Navarra, IESE Business School (December 2014)POMS Annual Meeting, Denver (May 2013)INFORMS Annual Meeting, Phoenix (October 2012)POMS Annual Meeting, Chicago (April 2012) “Timing of Price and Service Level Decisions under Competition and Demand Uncertainty” MSOM Annual Meeting, Ann Arbor (June 2011)POMS Annual Meeting, Reno (April 2011) “Εffect of Traffic on Sales and Conversion Rate of Retail Stores” INFORMS Annual Meeting, Austin (October 2010) “The Impact of Traffic Characteristics on Conversion Rates” INFORMS Annual Meeting, San Diego (October 2009)3
“Managing Conversion Rates for Better Retail Store Performance” DSI Annual Meeting, Baltimore (November 2008)INFORMS Annual Meeting, Washington DC (October 2008) “Improving Valuation Under Consumer Search: Implications for Pricing and Profits” University of Delaware, Alfred Lerner College of Business and Economics (February 2009)Texas A&M, Mays Business School (January 2009)University of Houston, C.T. Bauer College of Business (January 2009)University of Groningen, Faculty of Economics and Business (January 2009)MSOM Annual Meeting, Maryland (June 2008)POMS Annual Meeting, San Diego (May 2008)INFORMS Annual Meeting, Seattle (November 2007)INFORMS Annual Meeting, Pittsburg (November 2006) “The Perishability of Online Grocers” POMS Annual Meeting, Boston (May 2006)PROFESSIONAL SERVICEReviewer Decision Sciences European Journal of Operational Research Management Science Naval Research Logistics Production and Operations ManagementSession Chair POMS Annual Meeting, Washington DC, May 2015 INFORMS Annual Meeting, San Francisco, November 2014 POMS Annual Meeting, Atlanta, May 2014 INFORMS Annual Meeting, Minneapolis, October 2013 POMS Annual Meeting, Denver, May 2013 INFORMS Annual Meeting, Phoenix, October 2012 POMS Annual Meeting, Chicago, April 2012 DSI Annual Meeting, Baltimore, November 2008 POMS Annual Meeting, Boston, May 2006Academic Service Member of Mays Business School Library Committee (2010-2014) Information and Operations Management Faculty Recruiting Committee (2011-2012) Department Research Seminar Co-organizer (2011-2014) Member Master’s Committee, Tsung-Han Yang, Economics (2011) Faculty participant of CSCMP student field trip (2009)4
Academic Memberships INFORMS-Institute for Operations Research and the Management Science MSOM Society-Manufacturing and Service Operations Management Society POMS-Productions and Operations Management SocietyPROFESSIONAL EDUCATION AND TRAINING Junior Faculty Research Workshop, Kenan-Flagler Business School, University of North Carolinaat Chapel Hill, Chapel Hill, 2013.Faculty Teaching Academy 2011-2012.Consortium for Operational Excellence in Retailing (COER), Harvard Business School, HarvardUniversity, Massachusetts, 2011.Mays Academy for Learning and Teaching 2011.DSI Doctoral Consortium, Baltimore, Maryland, 2009.Consortium for Operational Excellence in Retailing (COER), The Wharton School, University ofPennsylvania, Philadelphia, 2008.INFORMS Doctoral Student Consortium, Baltimore, Maryland, 2008.POMS Doctoral Consortium, San Diego, California, 2008.REFERENCESJayashankar M. SwaminathanKay and Van WeatherspoonDistinguished Professor4717 McColl BuildingThe Kenan-Flagler Business SchoolUniversity of North CarolinaChapel Hill, NC 27599-3490Tel: (919)-843-8341Fax: (919)-962-6949Email: msj@unc.eduRogelio OlivaAssociate ProfessorFord Faculty Fellow320 Wehner Building/4217 TAMUMays Business SchoolTexas A&M UniversityCollege Station, TX 77843-4217Tel: (979)-862-3744Fax: (979)-845-5653Email: roliva@tamu.eduSubodha KumarCarol and G. David Van Houten, Jr. 71 ProfessorAssociate Professor320 Wehner Building/4217 TAMU320Mays Business SchoolTexas A&M UniversityCollege Station, TX 77843-4217Tel: (979)-845-9629Fax: (979)-845-5653Email: subodha@tamu.eduGregory R. HeimAssociate ProfessorMays Research Fellow320 Wehner Building/4217 TAMUMays Business SchoolTexas A&M UniversityCollege Station, TX 77843-4217Tel: (979)-845-9218Fax: (979)-845-5653Email: gheim@mays.tamu.edu5
EMBA 703: Operations Management (Executive MBA Core) (2007-2008) EMBA 718: Global Supply Chain Operations (Executive MBA Elective) (2007-2008) MBA 718: Global Supply Chain Operations (MBA Elective) (2007-2008) University of Florida, Department of Industrial and Systems Engineering, Gainesville, FL
