Transcription
Mobile IP Centrex value-added services forenterprisesQuoc -Thinh NGUYEN-VUONG (contact@nvqthinh.com)Viet-Dung DAM (vietdung.dam@gmail.com)November 26th 2011
Agenda Mobile Centrex background Enterprise Telephony market Demonstration Use Case 1: Attendant Console Use Case 2: Hunt Group Use Case 3: Intelligent Assistant2November 26th 2011VNTelecom Conference IV – Paris & HCM 2011
What are enterprise telephony services ?BasicTelephonyDialing Call forward conditional or unconditional Call transfer, Call waiting 3-way calling , Consultation hold Last-number redial, Calling Line Identity (CLI) Voice messaging (Speech-enabled commands) Private Numbering Plan (extension dialing) Speed dial, Emergency dial Secret callDirectory & Phone list/Enterprise directories Call history (missed call )History Call restriction (black/white list) Anonymous call rejectionCall Control Call pickup group Manager- secretary filtering Call Completion on Busy Subscriber (CCBS)Interactive Voice& ded Services (VAS)November 26th 2011VNTelecom Conference IV – Paris & HCM 2011 IVR (Interactive Voice Response) Personalized voice announcement Color Ring Back tone (CRBT) Music on hold Automated Speech Recognition Remote Access Access substitution Call move Click to call Hunt Group Auto attendant/attendant console Web conferencing - desktop sharing Audio/Video Conferencing Presence (idle, busy, in meeting ) Instant Messaging (IM)
What is “Mobile IP Centrex”? Centrex Central Exchange vs. PBX/PABX (Private Branch eXchange) No switching equipment resides on the customer's premisesOffer almost same services for enterprisesServices delivered from the “cloud”Centrex solution targets the SMEs IP Centrex Centrex Packet Mobile Centrex Allow subscribers to treat mobile handsets as office extensions No distinction between a fixed and mobile device (seamless mobility) Mobile IP Centrex Allow fixed-mobile convergence Towards Unified Communication ServicesNovember 26th 2011VNTelecom Conference IV – Paris & HCM 2011
What is “Mobile IP Centrex”?5November 26th 2011VNTelecom Conference IV – Paris & HCM 2011
Unified CommunicationCommunications integrated to optimize business processesVoice MailCommon PlatformVertically integrated communication silosInefficient communicationsCommunications overloadParallel infrastructuresNovember 26th 2011Common d ExperienceInstantMessagingSMSInstant MessagingSeparate ManagementE-Mail &CalendaringOverallCostsDownE-Mail &Unified MessagingEnterpriseTelephonyEnterprise-class instant messagingPresence Awareness: IM, telephony, videoMultimedia collaboration applicationsMultimodality & One common databaseVNTelecom Conference IV – Paris & HCM 2011
Zoom to Vietnam market On the market Enterprise market is still in its infancy Providers: vendors’ solution integrators & solutions brought to the market by carriers Integrators: PBX Avaya & Alcatel Lucent, Siemens, Cisco,. Operators: IP Centrex, trunking services, Web & video conference, Internet leased line, internet FTTH, VPN Segmentation following the needs of businesses’ size (focus on carriers’ solutions)Corporates & MNCLarge BusinessesSmall & MediumBusinessSmall OfficeHome Office Yet, services does not cover currently all enterprises’ needs in terms of communications (fixed, mobile & internet) andthey are not fully adapted to context of each business. Potential services: Com solutions customized for each segment of the market Enterprise applications such as E-mail, collaboration tools. M2M & Cloud services ?November 26th 2011VNTelecom Conference IV – Paris & HCM 2011
Zoom to Vietnam market PerspectivesEnterprise Mobile Lines ( 000)Growing Enterprise mobile market (average 3,7%)Slowdown in the telephony access lines’ growth(2011: 3,5% & 2015: 1,2% y/y growth)Revenue in M Constant Revenue growth in the foreseen period 3% y/yNovember 26th 2011VNTelecom Conference IV – Paris & HCM 2011Strong growth in broadband revenueSources: Yankee
Demo*(*) The services demonstrated in this presentation are commercialized by Orange France (www.orange-business.com)
Use case 1: Attendant console1- Dũng dials a VNT firm'smain telephone number2- Hostess answers thecall (if available, idle)Attendant consoleN : 01830100xx3- Dũng asks for a particularindividual (ex: Thinh)DũngHostessCompany VNT4.1- Puts the call through if the line is idle4.2- Route the call to voicemail4- Hostess checks thestatus of Thinh's line.ThịnhEmployee VNTN : 06487203xxThịnh’s VM Consult his VM Call management Call history information Click to call11November 26th 2011VNTelecom Conference IV – Paris & HCM 20115. Web User Interface
Use case 2: Hunt groupDistributing phone calls from a single number to a group of phone lines3. Bob answers the callBobAlice2. Both users in HGare ringing1. Alice calls HG numberDavidDavid & Carole in comCarole5. Carole’s phone is ringing4. David calls HG numberEricHunt Group02 96 48 04 xx6. Eric calls HG number.His call is queuedSimilar service principle applies for Fixed & Mobile convergence (1 phone number, 1 unified messaging)Call centerNovember 26th 2011VNTelecom Conference IV – Paris & HCM 2011
Use case 3: Intelligent AssistantIncrease the chances of calls being �ngThịnh06487203xxNo answerHà06487202xxNo answer1.c Conversation1.b ForwardautomaticallyDũngMinh06890998xxAnswer the callIf secretary does notanswer, the call is routed toManager’s VM1.a Call ManagerSecretary: 06726751xxManager: 06767309xxHis rule: forward all calls to his2.a call Managerassistant except his girlfriend’s callYến2.b Manager answers Yến’s call06890998xxNovember 26th 2011If Minh does notanswer either,the call is routedto Thịnh’s VMVNTelecom Conference IV – Paris & HCM 2011
Thank you
Centrex Central Exchange vs. PBX/PABX (Private Branch eXchange) No switching equipment resides on the customer's premises Offer almost same services for enterprises Services delivered from the “cloud” Centrex solution targets the SMEs IP Centrex Centrex Packet Mobile Centrex Allow subscribers to treat mobile handsets as office extensions No distinction between a fixed and mobile .
