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Centrex PhoneLineVoicemail User GuideFor more information please contact us at 1-877-520-1212
OverviewWelcome to TELUS Voice Mail Service. This guide will walk you through somehelpful tips and tricks to use and navigate your voicemail service.Accessing your voicemail1 First time setup2 Listening to voicemail messages3 Managing your voicemail greetings4 Advanced mailbox options5 Office/Extension mailbox setup6 Combined voicemail7 Accessing/saving voicemails on the webHelpful tips:Your voicemail number is the same as your 10 digit phone number (areacode phone number)Useful Keys:# will confirm an entry or skip to next option (example: to confirm yourpassword, press #)* will bring you back one step** will bring you back to the main menuFor more information please contact us at 1-877-520-1212
1 Accessing your voicemailYou can access your voicemail service in one of two ways:From your business phone:Simply dial #99 and follow the instructionsFrom any other phone:Dial 310-9898 within Canada, orDial your business phone number (including area code phonenumber) and press* during the greeting, and then enter your personalpassword (see first time setup)2 First time setup1 The first time you attempt to access your voicemail, you will be promptedto enter your password. Your temporary password is your 10 digit businessphone number (area code phone number).2 Follow the voice instructions for creating your personal password. Yourpersonal password will be 4 to 15 digits of your choice. It cannot be yourphone number and should not use repeat or sequential numbers.3 You will then be prompted to record a name. Your recorded name is differentfrom your greeting and identifies your mailbox. This should be your name orbusiness name.4 You will then be prompted to record a personal greeting that callers will hearbefore they can leave you a message. Your personal greeting can be up to 60seconds in length.
3 Listening to voicemail messagesYou will be able to tell if you have a new voicemail message in one of twoways:You lift your phone handset and hear a series of short dial tones, orYour messages waiting light comes on (ifyou phone supports this feature)To listen to a message:Access your voicemailIf your messages are not set to autoplay, press “1” to listen to your newmessageThe following message playback controls are also available to you (used duringmessage playback or after a message has finished playing). Simply press thecorresponding key command listed below:CommandDuring message playbackAfter message playback1Rewind 10 secondsReplay message11Rewind to beginningPrevious message2Pause/resume playback-3Jump forward 10 seconds-5Hear date, time, senderHear date, time, sender6Forward messageForward message7Delete messageDelete message8Reply to messageReply to messageReturn call***Return call***8886Add to/Remove from BlockedCaller listAdd to/Remove from BlockedCaller list9Save messageSave message0Help promptsHelp prompts*Cancel/backCancel/back#Skip to next message and keep messageas newSkip to next message and keep messageas new***Return Call: After listening to a message press “88” to try to call the person who sentyou a message. 30 minutes (10 minutes for Simple mailbox) per month North Americareturn calling is included for free with your voicemail service (no over-time available).
4 Managing your voicemail greetingsCommandFrom your voicemail’s main menu, press “3” to enter the voicemail greetingsmenu.From this menu, you can set, record, and manage the greetings others hearwhen they call you by using the commands to the right.5 Advanced mailbox optionsFeatureSkip PasswordChange PasswordAutoplay12345*DescriptionPassword not required when calling from the number associated with the mailboxIf you are looking to change your voicemail passwordUpon logging in, message automatically begins to play without pressing any keysFunctionManage your main greetingManage your busy greetingManage your holiday greetingManage your extended absence greetingManage your greeting scheduleCancel/backFrom Main Menu press:4-84-4-14425UndeleteRecover a message you deleted within 24 hours after deletion1-9Message Notifications1) Message Waiting Indicator (interrupted dial tone and message light)Automatic2) Notification call to a pager or phone numberRecord and SendMust be set-up via Web first. Then canmanage basics : 4-3-23) E-mail notification and deliverySet-up and manage on the Web4) Notification ScheduleSet-up and manage on the WebRecord a message and send to another mailbox, phone number or distribution list2Group ListsCreate group lists to record and send messages to42Greeting SchedulesYou can record and schedule up to 4 unique greetings3, 5Zero Out(add-on option). Program a number for callers to be forwarded to if they press zero when they reach your mailbox4-4-4
6 Extension Mailbox Set-up7 Combined voicemailCreate your extension(s):2 phone numbers using the same mailbox1 Set up your main mailbox as instructed above in 2) “First time setup”.2 Then, create the extension(s) you require. This must be done via the Web.a) Go to https://voicemail.telus.comb) Login using your main mailbox passcode.For initial mailbox set-up, follow the steps in 2) “Firsttime setup” above.All settings such as greetings, recorded name, schedules and notifications willapply to both the Primary and Secondary numbers automaticallyYou can choose to record a single unique greeting for your second numberc) Go to Profile, Voicemail, Extension Mailboxd) Select Add to create 1, 2 or 3 extension mailboxese) Enter a unique temporary Web and Voicemail passcodes for eachextension and provide the passcodes to each extension user.Set-up each extension:Now each extension user must access their voicemail from the phone to set it up.To access an extension mailbox, either Dial#99Enter the temporary password (provided by the Main mailbox user.If no passcode was entered by Main mailbox user , the default is your 10 digitmailbox number the extension numberORDial 310-9898 within CanadaEnter the 10 digit phone number extension numberEnter the extension passwordFollow the steps in “First time setup” above to create your permanent password,record your name and personal greeting for each extension.If you choose this option, then all other greetings options and settings wouldno longer apply to the second number.
8 Accessing & saving voicemails on the webTo access your messages on the web1 First complete your mailbox set-up above.2 Visit https://voicemail.telus.comNote: for the best user experience we recommend using Safari, Firefox,Google Chrome or Internet Explorer 9 or higher.3 Login to your voicemail using your mailbox number andvoicemail passwordFrom your TELUS Web login in you’ll be able to save, forward, and listen towebmail messages, have messages auto forwarded to your email and more.Select:My Message – to listen to, save, delete and compose messagesMy Greetings – to listen, create or edit your Main, Holiday, Busy andExtended Absence Greetings and to Schedule Greetings.My Notifications – to set up voicemail to email delivery, notifications to aphone number or pager when you receive a voice messageMy Groups – to create group distribution lists. You can record a messageand send to your group list.Profile – Manage voicemail settings such as:LanguagePasswordEmail addressPlayback orderNotification (on/off)Zero out information (if you have this option)Family/Extension Mailbox (if you have this option)*** For help using the web voicemail feature, hold your mouse over thatsection to see the help content
Quick Reference Guide9 To access your mailbox12 From Main Menu:From office phonePress 1Dial #99 and follow the instructionsAnd press:From any other phone within Canada1 Dial 310-98982 Choose the language(not available on all mailboxes)3 Dial your 10 digit business phone number and press * during thegreeting, and follow the instructions10 Useful KeysCommandFunction0Help*2***Enter another mailbox number#Confirm an entry or skip to next optionPrevious MenuMain MenuMenu123Rewind message/replay message567888869#Replay message with time stamp*Pause/resume messageFast forward (10 sec)Forward messageDelete messageTo replyReturn callAdd/Remove to blocked caller listSaved messageKeep message as newReturn to previous menuPress 211 Expired MessagesCommandFunction1-1Replay Messages6789Copy messageDelete messageReply MessageRe-SaveAnd press:Record menu12Replay message2-255-15-25-45-55-9Record message/continue recordingPause/resume msgDelivery optionSelect/Deselect urgentSelect/Deselect privateSelect/Deselect future deliverySelect/Deselect return receiptSend message immediately
12 From Main menu continued:Press 3Press 2And press:Play menu#Send messageInitial Address Menu(After Recording a message)1Address by mailbox number2Address by group list4Address by telephone#Send this message*Return to previous menuCollect another Address123Add address to address listDelete latest address from the address list7Delete your address list and start over#Send this message**Replay address ListReturn to previous menuReturn to previous menuAnd press:Greeting 4-14-24-44-54-64-755-15-25-35-55-75-85-96Manage main greeting*Play main greetingRecord main greetingMain greeting On/OffDelete main greetingManage busy greetingPlay busy greetingRecord busy greetingRecorded busy greetingSystem busy greetingNo busy greetingDelete busy greetingManage holiday greetingPlay holiday greetingRecord holiday greetingManage holiday scheduleDelete holiday greetingManage Extended Absence greetingPlay Extended Absence greetingRecord Extended Absence greetingTurn On/Off Extended AbsenceAllow messagesDo not allow messagesDelete Extended Absence greetingManage greeting scheduleCreate/change greeting scheduleReview greeting scheduleRecord greeting scheduleTurn On/Off scheduleDelete greeting scheduleGreeting schedule for main numberGreeting schedule for 2nd numberRecord greeting for 2nd numberReturn to the previous menu
12 From Main menu continued:Press 4And s 8Personal optionAnd press:Legacy ReboundGroup list**Return to original mailboxTo review your group listTo create a group listPress *3Press #To delete a group listLegacy ReboundTo modify a group listLogoutModify your message notificationPlay your message notification numberModify your message notification numberEnable/Disable this notificationEnable/Disable notification for urgent messagesEnable/Disable extended absenceNext notificationCaller Menu POVAnd press:During greeting0**2#Zero out transferAccess mailboxEnter another mailbox numberSkip greeting and record msgCreate/Select a new notificationModify your personal preferencesCaller MenuModify your passwordChange playback preferencesAnd press:Recording a messageChange the playback order#3099-29-59-5-#9-5-19-5-29-5-39-5-4*Send messageEnable/Disable playing of time stampAccess your recorded namePlay your nameRecord your nameDelete your nameModify your zero out optionsPlay personal zero out numberModify zero out numberChange your languageEnable/Disable the sending of caller IDEnable/Disable bypass passwordEnable/Disable Full MenuReturn to the previous menuReplay messageZero out transferAdditional optionsRecord/continue recordingSelect delivery optionsSend message ImmediatelySelect/Deselect urgentSelect/Deselect privateSelect/Deselect future deliverySelect/Deselect return receiptDelete msg
From your business phone: Simply dial #99 and follow the instructions From any other phone: Dial 310-9898 within Canada, or . From your TELUS Web login in you’ll be able to save, forward, and listen to webmail messa
