Transcription
eBookBuildinga ModernEmployeeExperience:a Blueprint for CIOs and Technology Leaders
Table of ContentsFirst Priority for IT: Modernizing the Employee Experience03The Building Blocks of the New Employee Experience06The Power of Data to Understand Your Employees07Process Orchestration to Remove Digital Friction08Intelligent Automation to Architect More Meaningful Work09Digital Workspaces to Bring Work to Where It Happens10Context and Content to Personalize Experiences11Extensible Platform to Support Changing Needs13Making Work More Personal and Productive14Next Steps17Building a Modern Employee Experience 2
First priority for IT: modernizingthe employee experience.CIOs and IT leaders are constantly grappling with a complexnetwork of systems that are supposed to help their people getwork done. The COVID-19 pandemic, however, changed theway we work overnight. In this virtual work environment, newchallenges—retention and productivity, hybrid work models,and diversity and belonging—have prompted organizationsto adopt technologies that support their workforce in moremeaningful ways. This new normal adds more pressure on ITteams to modernize the employee experience, movingaway from a “one size fits all” approach. A more flexible,human-centric approach is required to meet employees’diverse needs.“Employee expectations are changing, and we willneed to define productivity much more broadly,inclusive of collaboration, learning, and well-beingto drive career advancement for every worker.Satya NadellaCEO, MicrosoftThe COVID-19 pandemic changed everything.Work changed.IT changed.Business changed.People have learned to collaborate digitally,IT has had to deliver new services evenResource and staffing changes havedisconnecting from the cafeteria, waterfaster by pivoting processes and structure.placed even more demand on thecoolers, and coffee stations. CollaborationAnd given teams became disconnected, ITworkforce. Diversity, equity, inclusion, andwas made even more challenging asneeded to partner with the business innow retention, are all board-level priorities.boundaries between work and life dissolved.new ways.Building a Modern Employee Experience 3
This shift has pushed CHROs and CIOs everywhere to rethink the employeeexperience. By reaching across the table as partners and scrutinizing roadmaps,they can elevate the employee experience, building an end-to-end solutiontogether while maintaining trust using built-in security and auditability.ExperienceManagementLine-of-business leaders’ top priority for IT is to invest intechnologies that improve the employee experience. (IDC)DigitalWorkspacesHRITHolistic EmployeeExperienceDigital EmployeeExperienceCommonRequirementsIncreasing employeeengagement and retention bymeeting employees’ needs.Increasing productivity bycentralizing discovery andaccess to the right businessapplications.Building an employee experience today takes teamwork between HR and IT.Building a Modern Employee Experience 4
To make this shift to a modern employee experience, organizations arelooking for technologies that are easy to configure and deploy. They wantto eliminate the need to develop custom integrations and extensions thatare time-consuming to create and costly to maintain. With Workday, thesetechnologies are built into the cloud and use trusted data. This not onlyhelps IT streamline its application and integration technology portfolio butalso reduces the number of separate day-to-day systems required for work.And by leveraging employee data enriched with sentiment and engagementtouchpoints, machine learning (ML)-assisted recommendations and tasks canhelp employees accelerate their career journey.When organizations embark on this important people-centric business andtechnology transition, it’s good to set some guidelines: Remove barriers to productivity. By breaking down silos and prioritizingself-service to eliminate friction, IT can enable greater access to data andmore process automation, which frees up capacity. Make faster, more informed decisions. Markets can change overnight.Analytics and machine learning can help organizations get the data theyneed for decision-making. Increase engagement. A more personalized, collaborative applicationexperience that meets people where they are can improve performanceand satisfaction.In this eBook, discover the building blocks you’ll need for making a successfultransition and how Workday can help.Building a Modern Employee Experience 5
The building blocks of the newemployee experience.The last thing an employee wants is to have to use multiple tools, interfaces,and technologies. Instead, they want technology to work for them, behind thescenes, helping them navigate their core applications and processes with ease,and providing timely nudges to focus on what matters most.Extensible PlatformSupport Changing Needs6“Employees want technologyto work for them, behind the scenes.Enter adaptable technology. Workday is designed to provideContext and ContentPersonalize Experiencesa consistent and simplified employee experience, with less5friction and more engagement. These six building blocksmake for a flexible approach that starts with a unified datacore on which value is progressively added as data movesDigital WorkspacesBring Work to Where It HappensIntelligent AutomationArchitect More Meaningful WorkProcess OrchestrationRemove Digital FrictionThe Power of DataUnderstand Your Employeesbetween each layer.4321IT leaders need to take a building-block approach for progressive value creationBuilding a Modern Employee Experience 6
1. The power of data to understand your employees.Awesome experiences are central to making employees happy—andSupplierexperiences infused with data are far better than those without. When youCost Centercan use data to understand your employees and gain a true sense of theirsentiments, you can make more informed decisions. This only happens whenAccountSecurityPositionyou can trust that your data is accurate, up to date, accessible, and secure.Data becomes intelligent when it’s exposed to analytical and data scienceLocationtools that can uncover anomalies and assure its quality to support automationand predictive decision-making. A unified source of data and insights canInvoicesurface the right experiences at the right time and in the right context.ProjectBusiness ProcessFrameworkAvailable: for the HR teamsand people leadersIntelligent: infused with MLfor personalizationTrusted: secure andaccurate PII dataRegionOrganizationContextual: behavior andsentiment insightsJournalOrganizationalHierarchyTimely: in-the-momentinsightsOpen: easy to extend datamodels, combine data setsVaccinationStatusUnderstand your people with the Workday object data model structure.Data is only as good as the architecture that it lives within. That’s why WorkdayApplicationshas an architecture with an object data model at its core. This data modelAgile Frameworks, Security Governancehelps you better understand your people. It is also scalable and extensible,able to support workloads that require processing requests for more than1 million users per hour. Users can seamlessly pivot from people data (suchIntelligent Data CoreEnriched Analytics and Planning DataWorkerTransactional Dataas worker, location, or vaccine status) to financial data (for example, costcenter or invoice) and back, even as organizational and financial structureschange (such as adding a new cost center or financial worktags for new needs,A data-driven employee experience needs to address everyone’s needs.including home office expenses). This flexibility removes the need for ITcoding and expensive modifications to the underlying data structure in caseof organizational changes.Building a Modern Employee Experience 7
2. Process orchestration to remove digital friction.The average business worker uses about nine applications for daily work.Every time they switch between applications, they’re spending valuable mentalenergy on adjusting to a new context. IT’s role is to identify areas of processoptimization and remove barriers to productivity. When implementing anintegrated system, organizations should consider:The Workday business process framework (BPF) allows both IT andthe business to maintain and tailor core business process flows usingconfigurable templates. BPF ensures that all business-related events get tothe right resources at the right time, while providing a comprehensive audittrail of all changes.Workday Integration Cloud enables Workday to connect and exchange data Flow: Establishing process flow across systems synchronously andasynchronously opens up connectivity. You should be able to supportcomplex processes that are triggered from captured data to initiatethird-party integration and send user notifications for approval. Integration: Performing real-time integration to update or retrievewith many third-party systems to automate processes and gain criticalinsights. Since its launch in 2011, Workday Integration Cloud has continued todrive a shorter time to value for our customers, with over 1 billion integrationrequests served.This example shows how requesting a new credit card that relied on manualinformation back into your core system means that from any existingapprovals and notifications is now automated with an app built by Workdaybusiness process—such as hiring, or updating business title—you canExtend using Workday Orchestrate, Workday business processes, andtrigger another process (or processes) to perform an integration.third-party APIs. Simplicity: Your system must be easy to use without requiring a full codedevelopment experience. A drag-and-drop tool for visualizing process flowand transforming data makes it easier to develop business logic.Page ComponentEmployee submitsrequest.PresentationPage/FormProcess ComponentTriggerprocess.REST APIManager approvesrequest.Business ProcessCreate card holderin external system.REST API toExternal SystemCreate credit cardin core system.SOAP APINotify theemployee.REST APIAdaptable Cloud ArchitectureIn-Memory Object Model, Unified Data Core, Mobile, Always-On AuditabilityAPIs, Integration Cloud, Business Process FrameworkWorkday Orchestrate simplifies employee workflow and leverages the underlying business process framework, objectdata model, integration cloud, APIs, and more.Building a Modern Employee Experience 8
3. Intelligent automation to architect moremeaningful work.Machine learning (ML) has truly transformed our lives; sometimes in wayswe don’t even notice. Apps give us recommendations on which shows towatch and which items to buy. Digital assistants, such as Google Assistant orAlexa, make access to information much easier. Applied to HR and finance,ML can automate repetitive, predictable tasks for improved accuracy and“ML-assisted recommendations and tasks can helpemployees accelerate their career journey.Application Use Caseproductivity. This allows the applications to do the work, freeing people tofocus on more strategic tasks. ML can also arm employees with fresh insightsto make faster, more informed decisions. And by engaging at the career level,ML-assisted recommendations and tasks can help employees accelerate theircareer journey.At Workday, ML is built into the core of our platform to help customers: Deliver engaging and personalized experiences. Employees can edittheir worker profile with suggested skills, visit a career hub thatrecommends mentors or co-workers for networking, or tailor their careerpath to obtain skills. Automate repetitive, predictable tasks for improved accuracy andproductivity. For example, managers can detect timesheet anomalies thatmay highlight skills issues or map key attributes in a supplier invoice tothe accounts payable process. Use ML to arm people with insights and recommendations for faster,better decisions. You can alert planners when inputs to a forecastfall outside historical ranges. Or allow recruiters to focus on the rightcandidates by scoring applications based on job variables.Workday is also committed to the ethical use of ML. All our ML solutions areML Platform Provides Data Governanceand Lifecycle ManagementML Core Including Skills Miner, Forecasting, Anomaly Detection, Etc.Tools and Pipelines Including Workbench and Data Visualization DashboardTransformed Structured DatasetsData Transformation (Platform Services)Raw Datasetsdesigned using responsible development processes, with the privacy andsecurity of our customers as a top priority.Building a Modern Employee Experience 9
4. Digital workspaces to bring work to whereit happens.Workday Everywhere is the next evolution of Workday presence in naturalAs the traditional workplace moves away from core business applications, it isintranets, or even their browser. With Workday tasks and insights surfacedmoving toward cloud-based, access-anywhere workspaces and collaborationtools, such as Microsoft Teams and Slack. These tools have become absolutelyessential in driving projects forward and keeping remote colleagues connected.Core people and finance data, transactions, and insights are some of the mostworkspaces: companies will be able to bring the Workday experience intoplaces where people spend their days—whether that’s in collaboration tools,within digital workspaces, workers can take action quicker, find relevantinformation, get personalized help, and unlock the power of Workday fromtheir favorite applications.critical to an organization. So it makes sense to surface these to the employeewherever they are, integrating them with employee experience technologies toallow workers to stay within their natural flow of work.Digital WorkspacesDeep ExperiencesWorkspace TouchpointsBring workers back to core systemsfor deep, multi-step experiencesTimely, relevant insights andsingle-step transactionsIT’s role is to bridge core applications with digital workspaces.Seamlessly surface the right information, tasks, insights, andrecommendations to employees when they need them.Building a Modern Employee Experience 10
5. Context and content to personalize experiences.Creating an engaging system means fewer rigid business processes and morebehavioral awareness. It’s not just about the transaction, but about all theevents and data points surrounding that transaction that ultimately contributeto the user getting there. Knowledge of those behavioral patterns is what“Creating an engaging system meansfewer rigid business processes and morebehavioral awareness.provides more insight into that user, enabling the opportunity to create moretargeted engagement. And through that engagement, you capture the datarequired for prescriptive, automated tasks that further enhance the employeeexperience.PreferencesPerformanceSkills SignatureSentimentSkills InterestsFinancial Well-BeingCareer InterestsHealth and WellnessGigs and OpportunitiesTeams and CommitteesFeedback and EndorsementsMentorsContext enables you to understand your employees.Building a Modern Employee Experience 11
Every employee has unique priorities and needs, and their experience at work Workday Journeys builds tailored, concierge-style experiencesshould reflect that. With Workday, employees can digest curated, purposefulfor employees to help guide them through important moments.content at their own speed and in whatever order works best for them,Organizations seeking to improve diversity or belonging, for example,surfaced in the moments that matter—when they need it, where they need it,can create a journey with guidance, learning, and examples tailored toand in context of what they need to accomplish. See the many ways Workdayincrease the sense of belonging.can help you deliver on these needs. Workday Help provides self-service HR knowledge and case managementso employees can find the information they need faster. Employees canread knowledge articles on various topics, including what to do if theyhave COVID-19. They can then self-report by creating a case and get Workday People Analytics automatically surfaces insights across fivecritical focus areas, including organizational composition, diversity andinclusion, retention and attrition, hiring, and talent and performance. Forexample, HR might use Workday People Analytics to look at promotionrates and compensation to ensure equal opportunities for all.information on next steps.IT helps HR deliver apersonalized course ofaction using intuitiveinterfaces powered by ML.Building a Modern Employee Experience 12
6. Extensible platform to support changing needs.Every organization is culturally and technologically unique, needing processesand experiences that use “its” data to support “its” people. Disparatesystems—some interconnected, but many siloed and difficult to accessand understand—make data usage and analysis difficult. Employees wastevaluable time navigating disparate applications while trying to collaborate withcolleagues using email, spreadsheets, or paper-based business processes.Often, consolidating these experiences or optimizing processes requires“portal” products or general-purpose tools and platforms outside of the coresystem. These solutions aren’t ideal, as they can drive up cost and complexityand slow down the pace of innovation. This also leads to technology sprawl,“Our vaccine management app was developed,tested, and deployed within 30 days by a singledeveloper using the new Workday Extend businessobjects and processes, together with the resourcesavailable in the developer portal and community.Christopher BlickleyDirector of Workday Operations,University of Pennsylvaniamoving data and increasing risk.Workday Extend allows organizations to deliver new capabilities seamlessly,surfacing relevant data and tasks for employees right in their existing WorkdayHuman Capital Management, Workday Financial Management, and WorkdayStudent applications, as well as the employees’ home page. With apurpose-built platform and tools from Workday, new apps can be built,deployed, and managed from a central place with speed and confidence. Thisallows for the creation of many new experiences, such as employee rewardsand recognition, vaccine management and test tracking, specialized incentivecompensation programs, and more. This eliminates manual, labor-intensiveapprovals using email, peripheral systems, and spreadsheets.You can also better keep pace with change using Workday Prism Analytics,which brings your HR and financial data together in one secure hub, ingestingand blending non-Workday data with transactional data stored in Workday.Seamlessly deliver new, data-rich experiences, such as back-to-officeThis gives you the insight and context you need to make better plans andand vaccine management and tracking.decisions in real time.Building a Modern Employee Experience 13
Making work more personal and productive.75 percent of employee well-being comments wereconcerned with the mental and financial health ofemployees. (Peakon Heartbeat Report)With the Workday employee experience management solution, organizationsget the data they need to address the entire employee lifecycle, fostergrowth and development, enable better relationships between managersand employees, provide guidance during difficult moments, and supportwell-being. Powered by ML, Workday can help you support each employee’s54 percent of IT executives and 58 percent of C-levelexecutives are most focused on employee satisfactionas a key HR metric for 2021. (IDC)unique journey.Workday Peakon Employee Voice gives you even deeper insight into yourpeople, using continuous active listening to gauge your employees’ concerns,feedback, and sentiment. These real-time insights, combined with youremployee demographic and development data, can help you make informedworkforce decisions to improve productivity.Real-timeSentimentFully automatedData-drivenContextualPersonalizedArmed with data, HR can take an active listening approach built for employees.Building a Modern Employee Experience 14
As a cloud platform, Workday embeds workplace technologies at its core,At Workday, we’ve thought long and hard about the technology building blocksallowing easy interaction comparable to apps from the consumer world.needed to enable a better, more modern employee experience. Consider theseWorkers no longer need to feel the intricacy and complexity of the systemsfoundational capabilities as you assess how you measure up.that power their work, and IT won’t face challenges wrestling with disparatesystems and technologies. Instead, single points of entry can extend existingworkplace applications and surface new data to make work feel intuitive andstraightforward—thus making workers feel more productive and satisfied. Integrate and extend on a frictionless foundation.Reduce cost and speed up solution delivery with built-in integration anddeep extensibility for unique organizational needs. Rapidly automate processes that drive productivity.Digitize and orchestrate processes to increase self-service andproductivity, and focus employees on what matters most. Engage with the most modern people experience.Give support during moments that matter and bring work to whereit happens. Work smarter with ML-fueled intelligent experiences.Deploy role-based and personalized experiences, and insights tooptimize learning, talent, skills, and more. Put data to work for employees and the business.With a 360-degree view of your organization you can seearound corners, understand sentiment, listen to the signals, andcreate opportunity. Build on a cloud-native architecture.Take advantage of technology advancements where everyone uses thesame version of applications wrapped in a consistent security modelacross desktop and mobile devices.Building a Modern Employee Experience 15
By 2024, 60 percent of large globalorganizations will try to address employeeexperience needs by deploying at least fiveHCM and digital workplace technologies.(Gartner)ModernizedEmployee ExperienceRapidly automateprocesses thatdrive productivity.Engage with themost modernpeople experience.Integrate and extendon a frictionlessfoundation.Work smarter withML-fueled intelligentexperiences.Build on acloud-nativearchitecture.Put data to workfor employees andthe business.Building a Modern Employee Experience 16
Next steps.Learn more.Times of change will continue to have lasting effects. The COVID-19 pandemicHere are more resources to add to your employee experience toolkit.has reshaped entire industries, cities large and small, and the way most of uslive our daily lives. The way people work, their well-being, how they collaborate, Blog Post: Building a Better Employee Experienceand how they learn is being reexamined. Similarly, employee experience is eBook: The Employee Experience Gets Personaltransforming, too. “Set it and forget it” portal plans that run on autopilot for eBook: The Workday Tech Strategythe next five years just won’t cut it.Technology should improve user experiences, not erode them. The newnorm will include ML-fueled dashboards built like home pages, customcard interfaces that work like high-tech Post-It notes, and cross-system Webinar: Creating an Employee Experience Philosophy Webinar: Bringing Work to Where It Occurs: Creating the BestDigital Experience for Employeesmessaging, notifications, and approvals. Organizations must focus on boostingemployee morale and engagement while eliminating friction and saving time.In a changing world, workers have more choices than ever before—thecompanies that can attract, retain, grow, and delight their people are bestpositioned for success.The time to take a closer look at how your technology helps modernizethe employee experience at your organization is now, and it matters morethan ever.“In a world where money is no longer theprimary motivating factor for employees,focusing on the employee experience is themost promising competitive advantage thatorganizations can create.Jacob MorganAuthor, The Future of WorkBuilding a Modern Employee Experience 17
1-925-951-9000 1-877-WORKDAY ( 1-877-967-5329) Fax: 1-925-951-9001 workday.com 2022. Workday, Inc. All rights reserved. Workday and the Workday logo are registered trademarks of Workday, Inc.All other brand and product names are trademarks or registered trademarks of their respective ok-global.pdf
Workday Integration Cloud enables Workday to connect and exchange data with many third-party systems to automate processes and gain critical insights. Since its launch in 2011, Workday Integration Cloud has continued to drive a shorter time to value for our customers, with over 1 billion integration requests served.
