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Location IntelligenceAsset ManagementConfirmpublic infrastructureasset managementsolution Informed decisions online, offline and on any device

Confirm is an Enterprise AssetManagement (EAM) solutionfrom Pitney Bowes. “ Using Confirm as oursingle IT system hasallowed us to increasesite inspections by85% and increasecompleted maintenancetasks by 69%.”—  Garry Livingstone, Asset ManagementManager, Aberdeen City CouncilIt’s specifically designed to empowerpublic entities with the insight tomake informed decisions on repair,maintenance and investment forcritical public infrastructure assetsagainst tightly constrained budgetsand timescales.Government agencies rely onConfirm infrastructure assetmanagement software because: the single biggest challenge today’sasset management professionalsface is managing an an ever-agingasset portfolio while deliveringimproved public service. delivering a reliable, stable servicethat keeps an authority’s criticalinfrastructure safe and runningmust be achieved. the key business challenge for localgovernment bodies is finding waysto streamline asset managementprocesses that deliver cost savingsacross multidisciplinary teams. balancing short and long termneeds of the varied assetstock in today’s complex urbanenvironments is a challenge.Trends and challenges in the public sectorDo more:meet the needs of yourcustomers Manage more asset types Effective mobile working Automate repetitive tasks Streamline workflows Remove process ‘waste’ Right time on the right task Meet legislative requirements2With less:provide superior serviceto your customers Optimize budget spend Maximize staff efficiencies Reduce admin overheads Enterprise economies of scale Easy access to KPIs Field service stays in the field Simply manage citizen andcontractor relationships

Make an impact on all of your targets.Improve any public municipality whohas a mandate to manage, repair andinstall assets or any private sectorcompany who manage public assetsvia outsourcing engagements.Infrastructure asset management is theintegrated, multi-disciplinary processof using a range of strategies to sustainthe usable life and level of serviceprovided by public infrastructures.When applied correctly, its benefitsare beyond noticeable to:Multiple asset typesConfirm enables stakeholders tomake informed and accurate decisionson multiple asset types, including: roads and highways. bridges and structures. street lighting and signage. street furniture and pavement. drainage and stormwater. property and buildings. parks and green spaces. street cleaning and wastemanagement.Managers and supervisors Quickly assign work to fieldworkers in real time Maximize operational efficienciesand minimize administrative costs Dashboards provide visualizationof performance indicators.Directors Make well-informed decisionsand monitor critical metrics Easily share data withstakeholders. Analyze how time andmoney are spent.GIS managers Easily support a wide range ofmapping technologies (like ESRI) Provide easy asset tracking thruGIS on desktop and mobile devices. Enable access to GIS spatialmodeling and data analysiscapabilities.IT and CIO Cloud based on-demand solutionsprovide economies of scale Bridge the gap betweengovernment and citizen thru fulllife-cycle request managementwith citizensField worker Quick user adoption.No technical knowledge required. Optimized for the field utilizingstreamlined workflows Easy access to real-time two-wayflow of information.3

Public infrastructure asset management:how it helps youAsset captureConfirm EAM helps you understandwhat you have. Capture any typeof assets, your materials andsupporting equipment. Moreaccurate data leads to betterdecisions, like what needs to berepaired and what doesn’t. Basedon condition assessments, you canavoid problems in the future.With asset capture, you’ll know: what assets you have. shere the assets are located. what condition are your assets in. the criticality of your assets.4Asset maintenanceStreamline the citizen inquiry processby instantly recording customerinquiries directly against assets andconverting them into inspectionactivities. Create scheduled andreactive maintenance programsutilizing mobile devices online oroffline and on any device. Efficientlycapture valuable condition and repairdata towards future planning andintervention strategies.With asset maintenance, you’ll know: how issues are reported andwork scheduled. What the best approach is tofix and maintain. How feedback is providedand received. what assets are due for inspection.Asset managementWith a single point of truth linkingasset data, operations and financialsystems, significant monetary savingscan be realized via informed decisionmaking and optimized maintenancemanagement. Building an accuratepicture of your assets’ historicalperformance and condition data allowimplementation of strategies thatextend the life of assets.With asset management, you’ll know: how to better plan for the future. how to we prioritize projects andbudgets. If you should repair versus replace. what strategies will help extendasset life.

Business benefitsMaximize operational efficiencies andminimize administrative costs whilemeeting Statutory Requirementsand Key Performance Indicator (KPI)measures. By providing both strategicand tactical asset managementoperations, Confirm EAM supportsyour business process and keyworkflows across desktop, cloudand mobile deployments.Built on proven, global bestpractices.Confirm EAM provides services toover 140 million citizens. It’s used bypublic sector agencies, contractors,and field workers as well by citizens.Confirm users can opt to manage asmuch or as little of their asset portfolioas required while still benefiting fromthe significant ROI and efficienciesexpected when implementing a fullycapable, proven enterprise solution.The Confirm EAM solution: builds and protects reputation. leads to community investment. protects against litigation. promotes customer engagementand improved customer service. supports a safer, cleanercommunity. enables public entities to achievemore with less.Key workflows supported include: Inquiries: Receive and respondto customer inquiries on yourmobile device. Condition survey: Auto-downloadassets for inspection. View assetlocations and complete assessments. Asset survey: Undertake surveysof existing assets and create newassets while in the field. Jobs: Send scheduled jobs,track status and costs, create awork history trail with beforeand after photos. Major projects: Undertake onsiteinspections of works carried outby utility companies and othercontractors to ensure compliancewith government regulations. Map and photo support: AccessBing maps to link to your own webmapping tile service (like ESRI) andmake full use of integrated camerasto take photos of inquiries, assets,defects and projects.Easy, flexible GIS mappingBuilt with class leading GIS technology,Confirm provides state-of-the-artmapping for easy managementof assets on desktops and mobiledevices. Confirm supports a widerange of mapping technologies anddata standards (like ESRI) to enhancethe operational value of Confirm.Plus, these GIS interfaces and theintegrated Map tool enable accessto GIS spatial modeling and dataanalysis capabilities.Work online, offline, on virtuallyany device.Confirm EAM supports online andoffline working where no networkconnectivity exists. Users downloadup-to-date data and then continueto work offline in geographical areaswhere network connectivity is notassured. Once connectivity is restored,ConfirmConnect automatically syncsdevices and data. ConfirmConnect isavailable for all major mobileoperating systems.Mobile asset managementsolutionConfirmConnect enables a realtime two-way flow of informationbetween the asset owner and thefield workforce. Inspectors,surveyors and work crews spendmore time in the field carrying outwork activities using a single lowcost device.5

Do more with one solution.Flexible asset registerThe Confirm EAM asset registerrecords location, physical, financial,condition and operationalinformation for all your infrastructureassets. It saves it in a single, easyto manage secure data store.This rich data source allows youto systematically determine thedepreciated value of assets andtransfer asset valuations to yourFinancial Management System.Maintenance activitiesand schedulingCreate scheduled and reactivemaintenance programsincorporating: work priorities. schedules. tasks. contract documentation. bill of quantities. contractor bid evaluation. cost forecasting.Confirm enables anyone, regardlessof local knowledge IT skills or experttraining, to effectively scheduletasks by assigning them to themost appropriate field resourcewhile optimizing overall performanceto meet KPIs.6Work effectively via mobile.Designed with user experience andefficiency savings in mind,ConfirmConnect allows inspectors,surveyors and work crews to spendmore time in the field carrying outwork activities using a single, low-costdevice. Users can manage inspections,surveys and work crew activities onsite using the latest mobile technology.Condition surveys andperformance monitoringMonitor the condition andperformance of assets and fulfillmentof regulatory inspections withscheduled or ad hoc conditionsurveys. In addition, our integratedPerformance Monitoring lets youmaintain quality and compliance withregulatory standards.Connect your workforce toConfirm and: view live task lists. update asset locations. conditions and attributes. complete maintenance activities. inspections directly from the field.Contract works andcontractor accessManage term and non-term contractitems, including:Wide reaching GIS mappingGIS interfaces and the integratedMap tool enable graphical, mapbased interaction with assets.They also provide access to GISspatial modeling and data analysiscapabilities. Confirm supports a widerange of GIS mapping technologiesand data standards (like ESRI).Citizen inquiry managementStreamline the citizen inquiryprocess by instantly recordingcustomer inquiries directly againstassets. Then, convert them intoinspection activities. Provide bettercommunication to enhancecustomer satisfaction whileproviding an auditable trail ofmaintenance activities. instructions. prioritization. scheduling. performance monitoring. payments. labor. materials. plant and equipment. budgets.Confirm allows external contractorssecure self-service access to yourConfirm asset database. It simplifiescontractor relationships and improvesinformation critical workflows.Projects and permittingManage the complete life-cycle ofroad projects. Ensure compliance byautomating the receipt and issuing ofessential notifications and permits toauthorities and the public.